Now known as Ace Hardware, the staff are really helpful but the real star is the manager. Don't…read moreknow his name, but he's the little guy with the big mustache. He seems to be always working and today he went above and beyond the call of duty by locating a part for me. Had to go in the back and dig around but came up successful. Give that man a raise.

Best place to get screens re-screened! I love The Screen Man! He's so helpful. He re-screened a…read moredoor for me and noticed that the weather stripping on the bottom was coming loose. He helped me find new stripping and then installed it in the store before he carried the door to my car. What service! Every time I go into the store I get excellent help. Beth in the paint department was very helpful as we were picking out oil based stain colors for our deck. So many choices. Great place to get advice and help. And you will be amazed how much product they have in the store. Thank you True Value Northeast!

This place is always very helpful. Lots of contractors go there, but also good help for the do it…read moreyourselfer. Have most basic stuff in stock and can get other stuff from warehouse pretty quick. Very helpful buying cabinets and other stuff there also.

From the owner: Established in 1961…read more Founded in 1961, HEP Sales stores provide quality building materials and related products at exceptionally competitive prices, along with services that you just won't find anywhere else. We are spread across Central, Western, and the Southern Tier regions of New York State, with one location in northern Pennsylvania. Come into one of our stores and enjoy the HEP Sales experience. You'll Find Us in your neighborhood!

I went to this location to pick up an online order I had placed. I had issues with the website and…read moreapp for checking in, as I planned to get it curbside, so I ended up giving up after about 10 minutes and just went inside to get it. The pickup area is clearly marked and the staff were very friendly and helpful. It's not their fault that the website was being weird, but it was a little frustrating to have to go in since I'm recovering from an ankle injury. But, as I said, the staff that helped me were very nice!

This store is a pretty typical Lowe's store. I'd like to say something impressive about it but I…read morejust can't think of anything exceptional. Yesterday, I needed one 1 2x4x8 for a deck handrail. So I needed a clean one - no checks, knots, cracks or rough wood since peoples hands will be rubbing across it. I looked through about 25 boards on the pile and couldn't find a single one of quality. Sadly, I then gave up and went to another store. No employee ever offered any assistance.

I worked here during my medical training to pay for school loan. My nephew worked here once upon a…read moretime. My boss was Scott Maryniak he was a gracious descent boss. He would have Sunday lunches in a crockpot and we all would bring something to the table as Sunday was a day of rest technically but we had to work. So he made it fun to work there. Mr Knight was there always keeping things In Order over seeing. His smile I can still picture. Our company gave to charities make a wish and also habitat for humanity. We had things people needed from canning jars to toilets great paint great training. We had classes in areas of expertise given to us on site in a separate area to learn about plumbing painting lawn care electrical etc. we went to home base buffalo ny for some insight of new things that we would be selling as well as a sit down buffet dinner in appreciation . Now what company out there does this still and train and give you a document and passed In the training. Product knowledge is key to sell..We had excellent ppl work with us a family unit like feeling there. If we didn't have something we would tell them where to get it we would special order. Scott Maryniak made this job fuN, he was fair and listened to all of us. He kept us happy and implemented things to keep us motivated. One of our other managers, Dave, left the state left the company and came back to cortland and the company. It's all about the treatment they give and how welcoming they are to customers. They stand for their reputation and it's nice to have worked for a company that shared and cared and gave to the community. Vikki Zamay

A great local business! Wonderful staff and offer a variety of things such as windows, siding,…read moreroofing, doors, lumber, tools, rentals, and more... All of the local Cortland contractors use this place. SHOP LOCAL

We just built a new deck on the back of our house. The people at Builder's Best were great. They…read morewere friendly and knowledgeable. The lumber was premium grade and they had everything we needed for our project. Glad we bought local.

I've always had great experiences at Agway. Unlike the big box stores, you don't have to wander by…read moreyourself through interminable aisles hoping to find someone who can help or direct you to the right location. The staff is friendly, and multiple times someone has taken the time to walk me through all the details of a challenging project. The garden staff is also excellent and really takes the time to help you identify the right plant. I can't think of very many Ithaca businesses where most of the staff have been working there for so long.

I've been shopping at this store for decades--back when it was True Value--and the decline since…read morethe switch to Ace is shocking. What used to be a friendly, helpful neighborhood hardware store now feels like a cold, chaotic warehouse run by people who would rather avoid customers than help them. The aisles are cluttered with stacks of products crammed so high it feels more like a storage unit than a store. Items I used to grab quickly are now scattered in bizarre places, and trying to find anything is an exhausting scavenger hunt. What makes it worse is the staff. The old team actually cared and would walk with you to the product you needed. Now, employees sit at desks, glance up as you wander around lost, and then go back to ignoring you. When you finally force yourself to ask, you get nothing but vague pointing. Heaven forbid they get up and actually show you where something is. The so-called new management is even worse. The guy running the garden department in particular has managed to turn one of the best parts of the store into a reason to never come back. Instead of listening to customers, he argues. Instead of helping, he brags about his "degree" like that's supposed to mean anything to someone who's been gardening since before he was born. It's insulting, condescending, and flat-out unprofessional. The spirit of the store is gone. The warmth, the helpfulness, the sense that this was a place you could rely on--it's all been replaced with arrogance, rudeness, and a corporate feel that has no place in Ithaca. If this is what being "Ace" means, count me out. I'll gladly take my business elsewhere.

Candor Home Central is a hardware store like the ones you knew when you were a kid. They have…read moreeverything! It's a great place to stop in and wander the rooms in this old grain depot. If your into historical buildings or need a can of paint for that summer home project, or just need some nails, Candor Home Central is the place to shop. The staff is more knowledgeable than any in the big box stores, and they're the friendliest folks around. I highly recommend Candor Home Central!

From the owner: Your local True Value Hardware store offers the tools, products, and expert advice for all of your…read moreproject needs. Find the right products to help you complete your weekend projects.

Good advice, full stock, great service. Been going there 25 years, always had what I needed.read more

Called the store and they kept me on hold for 20 min and then disconnected me…read more When i went in store and looking for help employees would just turn and avoid me or tell me that it not there department had to find someone and no one would ever show up. The employees need public relations training cxause they dont want to deal with customers

I'm going to agree with the experience the other guy posted from a month ago. I tried to find what…read moreI needed- had about 6 bitter looking employees pass me- was never offered help. I asked a guy with no color to his face, a long greasy ponytail and a blue Lowe's hat on. He looked bothered by my question for help finding something and said "maybe" in a snarky way. I simply walked away/ not dealing with attitude ever. He proceeded to aggressively follow me to inform me that they had 140,000 items so how is he supposed to know if he can help me. I attempted to fill him in on customer service since it is clear he has never been trained. I'm just glad my husband was not with me .