I've been talking about wanting a new bike so I can start to ride some distance for several years…read morenow. A friend of mine has started riding century rides and other craziness, so I thought I would ask for his advice on what to get. Since he lives up north, he got his bike from Buck's about 3 years ago, so while visiting, we decided to head up and take a look. I kind of knew what I was looking for because I have a friend who does exactly what I'm wanting to do. I knew I was looking for an entry-level carbon road bike, but I didn't want to pay an arm and a leg. I had no clue what size, so actually being about to touch and get on the bikes was definitely something I needed to do, and Buck's was the place to do it. I arrived on a Saturday about 40 minutes before closing. There were a number of other people in the store, so we started walking around and looking at the frames. We looked for about 20 minutes, got bikes off the racks, got on them, and had walked into another area of the store before anyone even acknowledged we were there. Granted, they were busy and it was almost closing time, but I would have liked some form of acknowledgement, especially as we started pulling bikes off the racks. By the time someone came up to us, I had pretty much made my mind up on what I wanted and that I would do some research on the bike before I purchased it. Had someone come up early on and spent some time with me, I might have walked out with a new bike yesterday. My friend needed a new tube for his bike, and since they were right next to the cashier, she was extremely helpful. The store is well laid out with a great selection - almost overwhelming to someone like me who really thought there was only one kind of bike until recently. In all fairness, I'll be back here because it's a local business, they have a great selection, and I've heard you can wheel and deal on older model stuff. I'm also certain that they were busier than normal because it was one of the first nice days out and everyone else was shopping for a bike, it was Saturday, and it was almost closing time. Just expect a bit of a wait if you come in when they're busy.

I waited almost 5 minutes for a staff member to approach me while I waited in the showroom. Staff…read morehad no knowledge of basic information about their bikes-- size of the bike frame and bike weight capacity. And they tried to talk me into buying a much more expensive electric bike when I specifically said I didn't want an ebike. Crummy customer service and bad business practices.

Why Trailblazers Bike Barn Is Just Awesome A Full-Service…read moreGem with Real Heart Trailblazers Bike Barn isn't just any old bike shop--it's a full-service bicycle boutique where you can breeze in for a bike tune-up, browse new rides, or stock up on accessories. They've got everything covered: sales, maintenance, repairs, and more. Chill Factor: The Recovery Café Need a pit stop after cruising the trail? They offer health drinks, smoothies, and refreshments, plus a comfy seating area to catch your breath--or just people-watch like a pro Trailblazers Bike Barn feels like your local ride's clubhouse--only cooler, because they actually know your favorite trail.

We had such a great first experience with Trailblazers Bike Barn! I was looking for a local bike…read moreshop on a Sunday due to a toddler bike needing a new inner tube and training wheels. We were able to get both and have them put on all within reasonable price and time. Pam was great over the phone and even sweeter in person. Thanks for amazing service!

If your bike needs any work, this should be your first call!…read more Our sons bike needed a chain reattached so we scheduled a time for them to come out. Which is the first thing that makes them fabulous-- they come to you!! Once they got here, they not only fixed the problem we knew about, but they also tightened and checked everything else from the brake handle placement to the handlebar bolts. They didn't rush - they were here about an hour - and when it came time to pay we were so pleased with how amazingly reasonably priced their services are. It almost makes me want to get my own bike now that I know how easy it is to have it serviced!!

Leo is very competent in anything bicycle! He's punctual and reliable! His prices are great as…read morewell. I'd highly recommend

Visiting from out of town and got a flat. I was first quoted a 4-day turnaround to fix the flat…read more(!). I said I wouldn't even be in town that long, so they estimated 20 minutes instead. When I got my bike back and ready to ride, I found that the wheel wouldn't even turn, as it was installed incorrectly. Didn't get my ride in, after all that.

I have had 3 in person interactions with whom I believe to the owner of the shop (Tony) from the…read morelooks of his picture on the website I am pretty sure that is who I had been dealing with the past couple of months. While I think they performed the work I asked to my satisfaction and quicker than I had expected I won't be returning for any future work done because every time I was there in person talking to the owner I had gotten a really weird vibe from him and a pretty dismissive attitude like he either couldn't be bothered with listening to my questions and took little to no interest in engaging in conversation with me. It was a feeling as if I was bothering him by being there. Perhaps this is just his personality and this is how he treats all his customers in person but it really left me with a bad feeling like he didn't want to be bothered with me at all. The other staff members were friendly and the first time I interacted with the owner I figured it to just be a one off that maybe he was having a bad day, but then when I went back to pick up my bike after they serviced it, again my conversations with him were just off, very dismissive to me and I tried to just shake it off that OK, he was having another bad day. Then I went back a couple of weeks later with a bike I had just bought off Facebook marketplace from someone and asked him if he would take a quick glance at it and let me know if he thought it needed anything done to it such as a tune up or anything, and I had started to tell him that to me, the inexperienced bike repair person it looked in pretty good condition but I wanted someone with experience to look it over real quick to see if they could tell if it needed anything and I had asked him about possibly any ideas what kind of frame the bike was from since it had been repainted and did not have the stickers on it anymore. He took the bike from me looked down at it for a few second and squeezed the rear brake and lifted the bike up while pressing down on the brakes then very dismissively said well I don't see anything wrong with it at all and how do you expect me to guess what kind of frame this bike possibly is. It was just a sarcastic dismissive tone with me and this had been the third interaction already with him. At that point It was clear that for whatever reason he just did not want to help me at all, and I said Thank you and left the store. The second bike did end up needing a new freewheel because the chain kept slipping but I took the bike to another bike shop in Michigan City and the customer service at that bike shop was like night and day difference. The owners at the other bike shop were actually very intrigued about the bike and spent a couple of minutes talking about it and gave me some good guesses about the maker of the frame and explained in detail why they felt the frame was a higher end touring bike. The bike shop in Michigan City will have my business from now on as they did not treat me like I was bothering them.

Great place and great service. Took my bike in for a few minor issues. They took care of me right…read moreaway, didn't charge me for little things they did and answered all of my questions about my next bike (future purchase). Will definitely make this my go-to bike shop! Shout out to Jared for taking good care of me and knowing his stuff!

I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

The store clearly shows that they have the shoes I want and 2 in stock. We drive 40 minutes to the…read morestore and they have none in stock, I got dicked

I like this Dicks. I have found some terrific sales while there. I also tend to buy my running…read moreshoes there and I have never been let down. One man in the shoe department spent 45 minutes with me getting the right shoes. If you go with the right time, you can get great stuff for low prices. Other times you'll spend a small fortune.

So much more convenient than loading the bike into the car and dropping it off at the bike store…read more Chris came right to my garage, explained the issue, fixed my son's tire, all while being super friendly. Will definitely call again anytime I need a repair.

Super awesome deal. Fixed my bike and knew everything about it. Really nice intelligent man and…read moredid great service and a great price. Super highly recommended.

Went there looking for a new toy, on 10-14-25, only customer in the store, everyone sitting around,…read moreonly one person spoke and that was only because, I walked right up on him, while I was walking around looking but I was never actually greeted or helped, terrible customer service

When we picked it up, it was not clean like a new vehicle should be!! Floors were filthy!…read more We got it home and checked the hood bolts to find all 8 of them loose and 2 about to fall out. The license plate bracket was also loose and cross threaded. THEN.. I went to the DMV to get title transfer and plates to find out this company charged me a $291 title fee and they should not have because we live in a different state. The sales tax was also $28 too much! Been one issue after another! I wish we never went to this establishment! VERY unhappy!

Steve was amazing. Very personable and knowledge about all things Chicago. We did the street art…read moreand west side tour 1/2 day tour. We ended up riding about 9 miles and he offered to extend it, but we had a prior dinner engagement. He even sent a detailed map of our tour plus some excellent photos he took along the way. Highly recommend!

Steve created a wonderful memory for us while on a short trip to Chicago. Our group of girls had a…read moremix of biking experience and he went out of his way to ensure we all felt comfortable. This tour was a comfortable pace filled with local art and history of each space. The ability to ride through the city made us feel like a local even though my riding skills may have indicated otherwise. Thank you Steve for making us feel like a priority to you and your city. Would love to come and do this again.

I brought in a scooter for a tire repair after having the scooter for several years. They replaced…read moreit with a cheap tire and charged me $100. After THREE weeks, the tire popped riding down the sidewalk. They now want to charge another $50 for replacement. Nope! Do not recommend.

They are a mom and pop shop who care about their customers and doing a good job for them…read more I brought in my bike that had never been serviced even though it's like 20 yrs old. I was expecting more than just a worn rear tire replacement would be needed. They assured me it only needed to be cleaned, adjusted, trued, etc. I paid $130 for their tuneup, cleaning and tire replacement. I had a small issue with the brake pads rubbing a little but they fixed it right away. Great biz!