I have never left a review on Yelp....but after this experience, I am.
To be clear, the owner Dave and the front desk woman, were extremely friendly. I brought the car in for an oil leak dx and repair, which appears to have been completed (pending a check of the dyed oil with infrared light in 2 weeks to see if the repairs are holding). As of now, so far so good.
The issues started when I went out to my car first thing the next day after picking it up...totally dead (battery, etc.).
I called Dave's to see what could be the issue and this is when the fun started.
To say Chris (who I spoke with) was condescending, argumentative, dismissive, arrogant, lecturing and generally bothered by who knows what....would be a huge understatement. I could not complete a sentence, offer my thoughts as to what could be the issue or basically say anything other than asking him what his issue was with me and why was he acting this way.
Fast forward later in the day....he calls me back and says there are no issues (not sure how this is possible as the car would not start - something is draining the battery - maybe something related to the work they did and not re-assembled completely or ???) and the whole conversational experience starts up again, this time with increased intensity. I stated I did not want to speak with him anymore and can he put someone else on the phone....at which point he hung up.
It is interesting to me an employee of the owner is making critical decisions related to customer retention and satisfaction. Chris should be in no way customer facing. The only thing I can think of that would give him the confidence to act this way (without fear of losing his job, etc.) is maybe is part owner or has acheived the rare, but sought after, "tenure" in the automotive repair industry....therefore it does not matter how he treats customers.
Lesson to be learned....steer away from this shop unless you are a masochist in need of being humiliated and condescention....if so, this is the place for you.
Dave the owner should be aware that as you look down the street where his business is located....you can see at least 2 other automotive repair shops, probably happy for the new business...and maybe, just maybe, happy to speak with customers. Does this matter to them (?)....I can say it certainly does not matter to Chris....maybe Dave if he knew what was going on. read more