Amazing service, Lucy really made my experience seamless and easy! No pressure just good times!

Very nice and welcoming! I love coming to see them. My favorite place to buy my jewelry. Thank you Lucy

One of the best experiences I had while shopping for a ring. I would recomen Lucy for the best price and help.

Lily Cheung was excellent and gave us professional attention with none of the up-selling nor pressure. She patiently explained everything to us and was able to help is make our decision. I would highly recommend asking for her when stopping by! read more

Easy to deal with. Lucy treated me very well. I felt both the experience of a high end jeweler and a family owned business. Highly recommend. read more

Valliani Jewelers - Bulova. - Jewelry Near Me - Arcadia, California

This is a review of Lucy, our Jewelry consultant. We went to the store with our 87 year old mother to help her buy a new watch. Lucy did an amazing job working with our mom and helping her find a watch that met her needs. This was no easy task and we appreciate everything Lucy did to make her happy with the purchase. read more

Worst experience ever. Mightmare began after resizing. I went there to buy a small Christmas gift for my wife. Santa Anita mall is 30minute driving distance from my house and I visit there sometimes. I was looking for fairly cheap and simple ring. I was not so sure about ring size, so I asked if it can be resized by free and they said it is free for the first time. After I bought it and gave it to my wife, we went there to put it on the resize order. They told me they will call us when it is ready. They did not. They did not answer the phone so I had to visit to ask if it is ready after 2-3 weeks. The ring was ready and I brought it back. A small jewel stone dropped in the next day!!!!!!! I called them and they said they can fix it again. I went there to put it on work order again, and they told me they will call me back. They didn't. I had to call again, and they said they will call me back when manager comes. They didn't. I had to drive 30 minutes to go there only to ask what is going on. Ring was not ready and they said they will call me back when it is ready. They didn't. I called them after 2-3 weeks again, and they said it is ready. I went there to pick it up, and the NEXT day, the same jewel stone fell off. My wife was tired of this, and asked for refund. They refused. We said this is about the quality of the product, not our fault. We just wanted to refund. And they literally said it is just CHEAP ring and it can happen all the times. Excuse me? So we spend TINY 200$ to wear it ONE DAY normally? This just does not make sense at all. We complained and they never want to give a refund, and we were getting tired of it. We just asked for a reasonable solution because we do not want to keep doing this: wear one day, send work order and wait for 3 weeks, then repeat again. They said they will order the same ring with the same size, which does not go through resizing process. (They do know resizing was the issue) we had to accept that offer as they never want to refund. We had to trust the new ring will be ok. They said they will give me a call when it is ready, and i told them i never got a call back so i want to have a specific date of call back. They said 3/19. I came back. Yes, again, i did not get a call back on 3/19. I called on 3/20, if the ring was ready. They said yes. So i said i will stop by when i can. They called me on 3/22 saying the ring was ready. (??????????? I already communicated with another staff) finally i picked it up later and finally the ring does not seem to have an issue. It took 3 months to finally use the ring daily for my wife, and it was a very embarrassing process for me as it was a gift and my wife had to go through all those unpleasant experience. If you wanna buy a ring there, do not use resizing work order. Also, your a couple of hundred dollars spending might look too cheap for them to give proper supports, so you have to bring more money to buy gifts for your wife/girlfriend. Buying a $200-300 product and if you fade any issues out of it, it only makes you look like an obnoxious customer while you did not do anything wrong. I waste serious amount of time for many unncessary visitings but who cares? read more

Valliani Jewelers - Jewelry Near Me - Arcadia, California

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Lily was such an insane help! She educated me about the various diamond qualities and metal qualities and was able to help me decide. She even went and looked up the best prices for me read more

Lilly was so wonderful and helped us find the perfect necklace. A beautiful piece and great assistance!

Lilly is a great sales woman. And very kind. I will definitely be purchasing more jewelry from her in the future! Thank you all so much for fixing my necklace. read more

OUTSTANDING SERVICE FROM LUCY! We were shopping for a diamond stone upgrade for my wife's ring for our 20 yr anniversary. We have worked with Lucy because she always takes care of us and followed her from another local jeweler. She is very knowledgable about all kinds of jewelry and was able to get us a BEAUTIFUL ring upgrade at a reasonable price that perfectly fit what we were looking for and we really love the outcome! She continually followed up with us and kept us up to date as the ring was being made and did a really fast turnaround. My wife gets tons of compliments about how unique and ornate it is! We wholeheartedly recommend Lucy for your jewelry needs and will be using her again in the future! read more

Lily did a great job in servicing me. She took her time to help me find exactly what I was looking for for :)

Jesse the store manager reached out to me and invited me to come in to make things right. He sent the ring back and it was sized correctly to my pinky. Jesse under promised and over delivered which is something that is always appreciated. I'm very happy with the outcome and I will definitely grab something from this location in the near future. Thanks again Jesse read more

Valliani Jewelers - Trying it on in the store as I wanted this to be a pinky ring - Jewelry Near Me - Arcadia, California

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Lucy was very helpful and made sure i got the perfect that i wanted. She's very friendly and down to earth and i love her! I would come back here again to purchase more jewelry read more

They ask you to apply for credit and if you purchase or not they will submit your file and you will be billed for the full amount approved. Once you notice and tell them and contact the credit company they wont help you prove and tell the credit company, "UOWN" and 2 others that you never took the product. You have to fight them and fight the negative impact on your credit it gets because you get billed. They are crooks. Literally they will steal your money, they get paid by the credit company and keep and sell the product to someone else. This goes for Jesse the manager and the younger Latina women that works there. Horrible people and terrible customer service. Do not shop here. I would buy a plastic bag from them. read more

After browsing the mall, my wife asked if we could stop by a Jewelers store. She had been wanting to buy me a fancy watch for a while. I said okay, and she suddenly decided it was the time to get one. Lily was an amazing help and had great energy. She was very kind, easy to communicate with, and had a great sense of humor. She was also very efficient and helped us get a great price. read more

Lily and sunny are always helpful and nice as always. This is my second purchase and couldn't be happier.

this is my second time here my first time went amazingly and now with Lilly. Theygo above and beyond to make sure everything is perfect. I will absolutely keep coming here!! read more

My daughter told me that she wanted a she wanted a necklace with a cross, so what did we do? We went shopping for one. We went looking and came across Vallani. And Immediately, we were greeted with a sweet smile from Lucy. Professional and attentive every step of the way. We found the perfect pieces. After that everything went smooth. A seamless process we From the moment me walked up, Lucy was so helpful and so sweet. I know where I'll be getting my next piece of Jewelry from. read more

Valliani Jewelers - My daughters beautiful cross - Jewelry Near Me - Arcadia, California

Lucy gave an excellent service I will definitely come again. One and visit VALLIANI jewelers

Lily was awesome!!! So kind and patient and I found my ring set from her! Love it! Will come again read more

Valliani Jewelers - Jewelry Near Me - Arcadia, California

Lilly was amazing! They've got a huge selection that will surely leave you happy. Lilly worked with me with lots of patience and knowledge. Definitely worth a drop in and easy shopping experience! read more

Got my diamond nose ring custom made here...Jesse & Sunny were great! 2 weeks later my nose ring arrives and is worth every minute of it! Beautiful! ...highly recommend this jewelers for any custom works. read more

lucy is an angel, she'll make it happen! very accommodating and really went out of her way to find something i liked read more

My fionce got my engagement ring here and it's beautiful!! I love it!! Lucy is very nice and helpful!! read more

Valliani Jewelers - Engagement ring! - Jewelry Near Me - Arcadia, California

Lilly was so sweet and very helpful! She gave us best prices! Will come back to check out Rolex prices! Thank you Lilly! - Luis read more

Walked in expecting to just look around and ended up walking out the door with engagement rings for me and my partner! Lucy was so helpful in finding us something we both really liked and was able to get my ring the color I wanted. She also gave us a really great deal and we are so grateful. Thank you Lucy! read more

Lucy and Lilly were very helpful find my dad's ring. I will definitely come to valliani again. Thank you Lucy for your hard work.

Amazing help really knew their stuff and really helped out alot and made me feel welcome

Very helpful! As soon as I went in Lucy helped me out right away and picked out the perfect ring for my beautiful wife. I'm so glad I went in! read more

LUCY IS FABULOUS, thank you for the amazing customer service, my ring is stunning! I'll be back and look forward to working with you again.

The salesperson is very professional, kind and extremely friendly, helped me chose what i needed. Thank you Lucy!

Excellent service with great quality jewelry. Mrs. Lilly always receives my with a smile and actually remembers my name. My jewelry has always been cleaned there and it looks amazing. read more

Lilly was amazing! She didn't pressure me into buying anything and really worked with what I was able to do. She was very kind and patient with me (as I am very picky! Lol). The store has such a large selection as well! So many beautiful options and all real gold and diamonds! read more

Valliani Jewelers - Jewelry Near Me - Arcadia, California

Lilly was so easy to work with and made my experience wonderful! She worked with me and my budget and was able to offer me a beautiful gift for my mom and helped deliver in every way for what I was looking for! I will be back for future transactions !! read more

Amazing customer service ; GREAT price . They are willing to negotiate with you. ALL the staff are super Friendly: they are hardworking . Unique selection : amethyst with rose gold. This was exactly what I was looking for as my second engagement / wedding ring. The only caveat is that they don't have a statement of ethical practice of where they get their diamonds or metals . read more

Valliani Jewelers - Beautiful Amatheist . Bought from Valliani at Culver City mall. Get yours!!!!!!! It's SO beautiful! Affordable and amazing customer service - Jewelry Near Me - Arcadia, California

Thank you for being gracious Lilly for helping me with resizing my watch for the second time now. Really welcoming! The manager is really cool too read more

I want to complement Lily, Ivan, and Jesse who work in the Valliani Jewelers in the Westfield shopping mall of Arcadia. I had a great experience getting my customized necklace. The necklace's customized diamond pendant quality is exactly what I expect. Lily is very kind and patient, and professional in helping me. She is very responsive and is always there whenever I need help. Ivan, as a Jewelry repairer, works hard to make my necklace look good on me. Jesse is very friendly and always talks to me with a smile and welcomes me every time I visit. Thank you all! You make my shopping experience at Valliani Jewelers wonderful, and I will definitely refer Valliani Jewelers to my friends. read more

Lilly was very personable and helpful. I returned and got a very nice wedding ring exchange here because the former one was a little scratchy to the touch and paid the difference. Lilly offered to clean our rings. My husband got his wedding band resized as well! Thank you team for the excellent job on our rings,! I definitely recommend getting your rings here! read more

Jesse is amazing! Got what I wanted and walked out. Jesse made it quick and easy. 10/10 Recommend.