BEWARE COLLEGE STUDENTS/VISITORS Valley Towing / Swain Collision has partnered with Riverwalk Apartments, which operates with highly questionable business ethics that prey on college students and visitors like myself and my peers. A friend of mine parked in what was clearly marked "Visitor" parking -- still visible under faded paint -- and supported by a newer sign on a nearby light post. I paid in full for four days of visitor parking through Riverwalk's parking system, yet her car was towed without notice and we were forced to pay $400 to retrieve it. When we requested photo evidence from Swain Collision and Riverwalk their images conveniently avoided the part of the pavement that still visibly read "Visitor." They also failed to acknowledge or apply the prepaid parking already registered in their system. Multiple phone calls went unanswered for over an hour, and when we finally received a call back, the employee said he was "out to lunch," and would be back in two hours. Aside from this inconvenience, upon our arrival at the tow yard, we were rudely met with, "Do you have the money?" and were denied a basic itemized receipt. The employee said they don't print receipts and only accept cash transactions. This is not just bad service -- it's intentional, predatory behavior. Not only is this unprofessional, it is also exploitative. For a company entrusted by residential complexes, especially those serving college students who may be new to the area -- this kind of treatment is unacceptable. It reflects a disturbing business model built not on fairness or service, but on opportunism towards students. I strongly urge students, parents, and community members to be cautious when dealing with apartments like this and their partnered vendors. Companies like Valley Towing & Swain Collision should not be allowed to continue operating with such disregard for transparency, customer rights, and ethical standards. Avoid this company and think twice about living somewhere that supports these shady practices. read more

i got my car towed on friday night after i got home and my temporary pass that expired that night was still visible and all, i was going to renew it in the morning but i had to wait until monday to pick it up, also they say swain when you call but i had to uber there and then walk another half a mile bc its not made clear over the phone or anywhere else that its valley towing, staff was rude and wasn't even there when i got to valley towing, i was waiting with other people who had definitely been there longer than i had, overall its a bad business with with varying rates depending on where they tow from, id give less than a star if i could read more

This business is running under the name Swain Collision but the trucks have Valley Towing on them causing confusion. Multiple disconnected numbers online make it hard to find your vehicle. They are aggressive & predatory with towing. They prey on college kids who have no choice but to pay them. It is a college town. They local predatory tow company operating around the campus (not on) wasn't mentioned at orientation. They wait in lots and "literally the minute" you go over time or your pass expires they tow your car. They charge $300 cash only for impounded tows. My daughter's rental car was towed from her resident lot when the temporary pass expired she had while her annual pass was on her registered vehicle at the body shop an hour and a half away making it impossible to retrieve. Her temporary resident pass expired at midnight and they IMMEDIATELY started hooking up and towed her. They proudly told me with sarcasm that they tow immediately and it was confirmed on their paperwork. She was asleep and came out at 5:00 am to go to work to find her car missing and had to call into work. By the time we were able to find a working number and get in touch with an extremely rude and disrespectful man to find out how to get it back, she was unable to go to work at all. We communicated we were on our way to get the car and he left the lot. We had to wait for him to come back and he would not open the gate until I paid him cash in the pouring rain. I had to insist on a receipt. Where is that money going? He claimed it was because people would flag the charges as fraudulent after they left. There is a dispute process if that actually happens to him. Seems sketchy to me. After my daughter pulled out I attempted to ask what kind of equipment they towed with to be sure the car's drivetrain had not been damaged and was then cussed and threatened by some woman in her ratty sweats who came busting out of the trailer they apparently live in there. I had not dealt with her at all and was speaking to the man who had spent a 10 minute phone call screaming at me. I left and proceeded to the sheriff's department, the local police department, and then the town offices to file complaints. Absolutely ridiculous behavior from grown adults who should be more professional. I contacted the apartment complex because the tow company blames them for stalking their residents, and was told they could not get any other tow company to monitor the parking lots and do tows without being called each time specifically about each vehicle. Possibly because the other tow companies have morals and operate with ethical business practices in mind. This one certainly doesn't. read more

Beware of this company. I called for 3 hours to have a car towed and they never showed. Very poor customer services as well.

I would rather push my car then to have them tow it , I waited almost 5 hours for them to come and then damaged my car , when I pointed it out they told me that the damage was already there, it cost me $2000 to fix it .... Please do not use this company, I heard that they've done this to other people it's deplorable, they are the most dishonest people I've ever encountered ..... they do not need to be in business!! read more

BEWARE of this towing company. They thrive on towing college students vehicles to take their money. They are nothing but a low down dirty people that finds vehicles to be towed. The college kids needs to egg the shit out of their trucks...LOL... JK. Take it to the college or town hall to complain and get them to stop preying on the college campus apartment student living. read more

I am shocked at the bad reviews. I fell asleep, ran off the road, and wrecked my car in Sylva. The people at Valley Service & Towing couldn't have been nicer or more cooperative. They went beyond any requirement to help me while I waited for a family member to drive from Atlanta to fetch me home. I've been bragging on them to my friends. read more

Be aware that this company is hired to target college students and parent visitors to Cullowhee, NC apartments (e.g. SUMMIT Apartments). These apartments have limited parking for guests and have no means of getting passes for those that come in late to visit. When the driver of the car went to pick up the car they were were told cash payments only and they don't do receipts. The parent had to call and request a receipt and then the receipt was only partially filled out with "illegally parked" and amount paid. No client name, no signature, no type of tow listed, & no dates. It is obvious they are trying to work under the table and not be accountable for the vehicles they tow. Can't expect them to be in business long with such shady tactics! You wonder how some people sleep at night. read more

Charges college kids outrageous prices for towing and are completely hard to work with. Totally non responsive and disrespectful.

If I could give them no stars I would. Just getting back from deployment. Was going to surprise my daughter at WCU. Got to her apartment very late Saturday night and there was no visitor parking. So I parked in one of many empty regular parking spaces. Went to leave this morning with my daughter to head home and they towed my truck. Try to explain to them the situation and this idiot kept saying should have got a parking pass. How did I get one of it if it was a surprise? Also he was doing my daughter a favor by towing my truck. No respect what so even for the military. DO NOT USE THIS PLACE!!! read more

Want to know who the biggest jerks are! These guys right here freaking here. I work for FedEx and during peak season we park my vehicle at the complex. I've been parking here for the past several months until all of a sudden they towed it. They have tiny little sign with tiling letters that even a person with a third eye couldn't see, telling me about the towing. Well they hadn't towed for months, probably sleeping in, who freaking knows. Lazy jerk holes is all I can say. So I call them started off nice, because I naturally do that. Big mistake, so I went off asking why they haven't touched it for months AND THEY FREAKING HUNG IP. A GROWN MAN HUNG UP ON A 23 YEAR OLD GIRL. Can't take the pressure or something. Then told me the vehicle can't be picked up until 9. Like I work before then. Huge freaking mess and these assholes are at the center of it. -7 stars, jerks. Merry Christmas Scrooge, hope Santa leaves a fat load in your stocking. read more