The owner is an awesome guy! I was sitting at a gas station trying to plug a tire after work he pulled in to get some fuel in his tire truck, when he seen us struggling he offer to lift up the front of my box van to make it a little easier. When it cheap plugs weren't working he pulled out his own tire repair kit and patched it for us. He is a genuinely kind individual to take time out of his day to help us, not even asking for anything. If I ever find myself needing a tow I know exactly who I will be calling. Thank you so much!!! read more

Best service I've ever had from a towing company! As soon as I hung up with my insurance carrier, I immediately got a call from an attentive young professional named Harley. He stayed with me on the phone because I was on the side of 40 on a very narrow shoulder. He promptly arrived 20 minutes later, immediately loaded my truck within 5 minutes, brought me to my destination and got me back on the road right away! Thank you Harley, you're the best!!! read more

I was driving home from NC to IL and my cummins blew its transfer case. WNC came and picked me up right away. They let me stay over night in their parking lot, and In the morning they helped us load the truck on our trailer and secure it. Jason, Kevin, and Jackie, y'all went Above and beyond what was asked of y'all. I got amazing Service for cheap. I mean this whole heartily to anyone who sees this review, if you need a tow, these men will be there for you every step of the way and you won't regret it. One last time, Thank you gentlemen. read more

If I could leave ZERO stars I would!! My insurance contacted them about a tow for my car (the lower passenger front ball joint is broke, so the tire won't stay on). Someone from WNC Towing contacted me and I explained what was wrong with the car and that we really needed a wrecker to tow it. We were told by another towing company that if we tried to tow it with a rollback we risked damaging the frame (and I don't want to do that). Anyway, WNC Towing asked if I could send them a picture of the car, so they would know what rig to bring, I told them I didn't have a picture and couldn't send one. They then told me they would send someone out shortly, I advised them that if they called me when they were passing by WCU I would have someone meet them at the car with the keys (there is no cell service on the road where the car is at), he told me he would let the driver know. 20 minutes later I get a text from them saying they really needed a picture of the car so they know what truck to bring (AGAIN, I told them it needed to be a wrecker, not a rollback). I got no response back. Another 30 minutes go by and my insurance company calls and tells me that WNC Towing has canceled my service call, they NEVER sent me a text or phone call And they listed other as the reason they couldn't provide the service. My insurance lady was amazing and found me a Towing company that has the right equipment to help with my car. WNC Towing had the WORST customer service!! read more

Terrible service. My vehicle slid on ice and wrecked in Maggie valley. They towed it to their yard. 2 days later they tell me it costs $540 to get out and it's $40 a day and then when I arrived with the guy about that price, he told me in 14 days the truck would be his and proceeded to hang up the phone. Avoid this back woods towing company. read more

I went through triple A and had to be towed from Waynesville to a dealership in Knoxville. I was super nervous. They had said it would be about an hour but Kevin was there within 20 minutes! He was very nice and definitely put my mind at ease. He made sure that I had a ride and even waited for me to be picked up. He let me know each step of the process and didn't make me feel like a "girl" with car trouble. The way a lot of men in the automotive profession do. I will use this company for any of our auto needs. I highly recommend! read more

I had to be towed from Waynesville to Ashville on 7.30.18. Billy Dover was the driver, he was most kind and helpful. We were two ladies alone and it was quite scary. We were most grateful to have him help us. Thank you for your service Billy. Sincerely, Sandra Vazquez, from Florida. read more

Kevin was absolutely perfect to work with. Timely, efficient, and trustworthy. Took care of our towing needs with no hassle and professionalism. 100% recommend read more

Last week on a visit to Cataloochee Valley with friends, we accidentally locked the keys in the car. At least 40 minutes and many miles from the nearest paved road, and with no cell service, we contemplated the possibility that we would be spending the night with the elk. We managed to get a ride to a spot with service and called AAA. Will from WNC Towing arrived 50 minutes later and opened the car. I was amazed at how quickly he arrived!! He was courteous and knowledgeable, and we were on our way 15 minutes later. I HIGHLY RECOMMEND WNC! read more

My battery died and AAA service guys were here within an hour. They tested my battery, installed a new one, and had things all up and running quickly. Thanks John and Zak! Great job! read more

Had a flat tire on Waterock knob Saturday an hour before sunset. 3 ladies alone. WNC towing was there soon and fixed it, followed us back down the parkway. Both WNC and Atkins towing were so helpful, kind and professional. Their service was the best roadside assistance I have ever received. read more

Refused to tow my vehicle because the driver claimed that out of state antique tags weren't valid. The driver then proceeded to argue with me what made a vehicle an antique and was very rude. I've filed a complaint with AAA and had a much nicer, more professional outfit tow me home. When I say they were unprofessional, I mean that the driver of the WNC truck brought a minor child with him. Sorry, "bring your kid to work" days don't apply to vehicle service calls at eleven at night. read more

Had to have car towed from my house to shop. Truck arrived promptly and driver was pleasant. However, when he was leavinbcg with my car he ran over my neighbor's asphalt curbing and crushed a small portion of it. He didn't stop and I'm not sure he realized what he had done. I notified the tow truck boss and have called him 5x. I have texted him 2x with my contact info and pics of the damage at his request. He says he will come to check but it has been 3 weeks with no action. He has not contacted me at all. So, if the driver hadn't damaged the curb, or, if the owner responded and repaired the damage promptly, I would be giving a higher rating. As it stands I would not recommend this towing service. If anything changes I will update my review. read more