My son goes to WCU and his vehicle broke down. I called D & M and they picked it up quickly and…read morecharged a fair amount. Very pleased.

Excellent family business with great responsiveness and fees. No worries in calling them if you…read moreneed a tow!

BEWARE COLLEGE STUDENTS/VISITORS Valley Towing / Swain…read moreCollision has partnered with Riverwalk Apartments, which operates with highly questionable business ethics that prey on college students and visitors like myself and my peers. A friend of mine parked in what was clearly marked "Visitor" parking -- still visible under faded paint -- and supported by a newer sign on a nearby light post. I paid in full for four days of visitor parking through Riverwalk's parking system, yet her car was towed without notice and we were forced to pay $400 to retrieve it. When we requested photo evidence from Swain Collision and Riverwalk their images conveniently avoided the part of the pavement that still visibly read "Visitor." They also failed to acknowledge or apply the prepaid parking already registered in their system. Multiple phone calls went unanswered for over an hour, and when we finally received a call back, the employee said he was "out to lunch," and would be back in two hours. Aside from this inconvenience, upon our arrival at the tow yard, we were rudely met with, "Do you have the money?" and were denied a basic itemized receipt. The employee said they don't print receipts and only accept cash transactions. This is not just bad service -- it's intentional, predatory behavior. Not only is this unprofessional, it is also exploitative. For a company entrusted by residential complexes, especially those serving college students who may be new to the area -- this kind of treatment is unacceptable. It reflects a disturbing business model built not on fairness or service, but on opportunism towards students. I strongly urge students, parents, and community members to be cautious when dealing with apartments like this and their partnered vendors. Companies like Valley Towing & Swain Collision should not be allowed to continue operating with such disregard for transparency, customer rights, and ethical standards. Avoid this company and think twice about living somewhere that supports these shady practices.

i got my car towed on friday night after i got home and my temporary pass that expired that night…read morewas still visible and all, i was going to renew it in the morning but i had to wait until monday to pick it up, also they say swain when you call but i had to uber there and then walk another half a mile bc its not made clear over the phone or anywhere else that its valley towing, staff was rude and wasn't even there when i got to valley towing, i was waiting with other people who had definitely been there longer than i had, overall its a bad business with with varying rates depending on where they tow from, id give less than a star if i could

I am extremely pleased with the service that I received and especially appreciate Logan's courtesy…read more He was knowledgeable and professional. He went over and above getting my car unlocked in the midst of a sudden downpour. I want to commend Logan in particular for coming up with a creative solution to be able to move my car in spite of security lock out. Highly recommended.

Fast to respond to my issue, and towing. They came quickly the two times I've used them.read more

Had a flat tyre on my motorbike in the Smokey's N P,no cell reception ! The park ranger radioed for…read moreassistance and these boys were there within the hour, loaded my bike and was taken to the HD repair shop in Pidgen Forge. Great price, service and so friendly and helpful. Car or bike trouble call them !

Dale was AMAZING. He dug my car out of an impossible ditch and didn't leave a single mark. I was in…read morea remote area and he got here in less than 45 min. He was really friendly and knowledgeable. I could not have asked for better service!

Not happy with this place. They charge way too much and…read moredidn't even fix the problem. I would definitely go elsewhere for your mechanic needs

Quick and Reliable. We have used John twice in the past month and highly recommend his company!…read more Thank you!