Valley Ranch Pet Clinic is one of those places you just don't forget--and not in a "that was odd" way, but in a "how is this level of kindness and professionalism even real?" way. I first came here through my previous company to take care of a training dog, and they didn't just welcome us--they practically rolled out the red carpet. From the moment I walked in, everyone on staff radiated genuine kindness, like they were actually excited to help. And it wasn't just surface-level politeness; you could feel their love for animals in every interaction. They treated the training dog with the same level of care and attention they'd give a beloved family pet, which was so refreshing to see. The vet I spoke with was incredible--thoughtful, thorough, and empathetic from start to finish. They didn't just rush through the appointment; they listened, explained everything in detail, and made sure the dog (and I) felt comfortable the whole time. And checking out? The admin staff was polite, respectful, and made the entire process seamless. It's rare to find a clinic where you feel the genuine passion for animals and the care they give to both pets and their humans. With so many clinics out there, finding one that stands out like Valley Ranch is something worth celebrating. Thank you, Valley Ranch, for your exceptional service--I'll definitely be recommending you to anyone who loves their pets as much as you clearly do! read more

Valley Ranch Pet Clinic - The dog they welcomed into their care with open arms :) - Veterinarians Near Me - Irving, Texas

I cannot recommend Valley Ranch Pet Clinic enough! We recently had a dental procedure done for my dog, and the experience exceeded every expectation. First, the cost was unbelievable in the best way. The procedure ended up being literally one-tenth of what another vet had quoted me. I was honestly shocked -- but even more impressed that the quality of care was absolutely top-tier. Affordable and exceptional is rare to find. Dr. Garcia was amazing. She is cool, funny, and incredibly good at what she does. She made me feel completely at ease, explained everything clearly, and treated my dog like her own. You can tell she truly loves what she does. The best part? My dog ate the same night after her dental procedure -- which is huge -- and she didn't cough even once. That alone told me she was comfortable and well cared for. Seeing her recover so smoothly gave me so much peace of mind. If you're looking for a vet that combines skill, personality, compassion, and fair pricing, Valley Ranch Pet Clinic is the place to go. Dr. Garcia and the team are simply outstanding. Thank you for taking such incredible care of my girl! read more

Valley Ranch Pet Clinic - Zoey - Veterinarians Near Me - Irving, Texas

Are they nice? Yes. They even got me in same day but the people calling this clinic affordable must be going to extremely expensive places before. Almost everything is practically double per line item in comparison to local vets (please note service dates as one is from 2021). They also quoted me $850+ for dentals. This is absolutely not what I was expecting price-wise based on reviews but it's my fault for not confirming beforehand. If you want a nice doctor that will take care of your pet this is the place but don't go in expecting affordability. read more

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Dr. Case saved our kittens life. Korra was extremely sick and Dr. Case immediately recognized the potential of FIP at that point and we worked together for the next couple weeks to rule out other symptoms and come to a diagnosis as FIP is both difficult to diagnose and very expensive to treat. Valley Ranch Pet Clinic and Dr. Case with the help of Dr . Capps have worked diligently to treat Korra without bankrupting my husband and I. We are endlessly thankful for their support and care of our sweet baby girl. She is doing amazing and a healthy normal kitten because of the immediate action and education provided here. We have been treated with the upmost level of care and compassion during one of the most difficult things we have been through. FIP is a scary diagnosis and I feel blessed that we chose to have her cared for by Valley Ranch Pet Clinic. The love they have for our pets is obvious, and I would recommend them to each and every person that asked. read more

Valley Ranch Pet Clinic - Korra and Dr. Case - Veterinarians Near Me - Irving, Texas

I have a 11-year-old Chinese Shar Pei who long story short developed an extremely life-threatening necrotic leg infection after very bad episode of Shar Pei Fever. All other vets in the area declined the ability to take care of her. Even Med Vet Dallas, the supposedly top surgical center in DFW wanted to take her leg and would not guarantee her survival. Dr. Capps and Case worked together to not only save my dog but were also able to nearly completely rehabilitate her leg. It has nearly been one year since the incident and I still have my dog because of their amazing care, willingness to think outside of norms, and dedication to getting her better. Although she still requires occasional check-ins due to some fluid buildup, she is happy and is able to go on several walks a day and has even been able to go on several hiking adventures since the incident. Additionally, they continue to be incredibly supportive with her follow ups and check ins continues to support her recovery as best possible. For as long as this clinic remains under Dr. Capps, I will always bring my dogs here. read more

Do not use this clinic nor Tina who is supposed to be in charge but know not what's going on in her clinic! I took my dog there for years. I had a 2 pound Pomeranian that was less than a year older or so. They tried many times and had a mini MINI level and they could not figure out what was going on. Well they schedule her for surgery cause they couldn't figure it out and they thought that it was a hole in her liver. Which was correct finally after many tries. Her Receptionist actually calls the surgery center for us and Kat calls the wrong one not the one that they told us was near us in urban, but one way far away. When we got to the surgery date and pulled up, they said they have no record of my dog. They would not take her even though she was dying and they called Valley Ranch pet clinic who at that point in time didn't deny that they called the wrong place. Yet never apologized. So I called and I finally get Tina on the phone and she says she'll look into it. Did she call back? Not at all. Did she even try... She's useless and so is her Receptionist. So I finally get her on the phone again and she says we don't see anything wrong. Well, you don't see anything wrong because you didn't look into it. You are a liar. We got no accountability no responsibility nothing. I even called to ask him to make it immediately at our place in Irving. That's a surgery center. Did she do that? She said no. Just wait to the next appointment time available. I'm not driving out there lady. You should have one right near me, especially cause my dog is dying. She died the next morning and a horrible, horrible, horrible horrific manner. And it was sickening. They had to take her in the back away from me to put her to sleep. Did they even apologize at all? No nothing and Tina didn't look into it because her Receptionist knew damn well what happened? I let her know. They killed my dog by not taking care of her after she had been there for a couple of years. Please do not go here. Not only will these people not help you, but they will not be accountable for anything they do. The practice should be shut down and Tina should lose her license. I am a marketing executive and I tell you I will post this all over social media till everyone doesn't use them. Call me as the story is ludicrous and gets interesting in terms of what they did and did not do. 214-205-9998. I'm going to the full aspect to get them closed and her mighty master, Tina, who didn't call me back nor looked into it!!!!!!!!! She didn't care. Don't trust your dog's health with her! Not even a concern nor accountability.... read more

Great clinic ! Very nice to cats, gave really good suggestions and did everything in a timely manner.

I absolutely love VRPC! Granted, my dog Verda Belle always slams on her brakes when we go because she would much rather be on the couch at home. I completely trust Dr. Nonnenmacher and her team. My pet recently suffered from pancreatitis and I was able to take her home at the end of the day and she did recover. It was a nail-biting situation for me because she was very sick. The doc called my husband with an update and he didn't understand what all she had said. I ended up calling her back and she was so kind to take the time and repeat the findings to me. Also, during this pandemic, I like how the clients call when they arrive and a tech comes to get the pet so no one or no pets are congregating in the lobby. Great pet clinic!! read more

Have been coming to Valley Ranch Pet Clinic for 9 years now. They take amazing care of my Charlie. Much much appreciated , thank you!!

This place just had its final straw. I had an issue with this place after my first visit when the vet gave my dog Rocket only a 6-month supply of Nexguard and/or Heartguard (I forget if it was one or both) and then declined my request for more after 6 months (they later fixed it and authorized it, but it was a hassle fixing the mistake). Then, I called this place after Rocket ate some chocolate when he shouldn't have (we didn't even realize he had the ability to get access to it and I was panicking) and the person who answered on the weekend for emergencies couldn't have cared less and just told me to call poison control (where it was impossible to get ahold of anyone quickly). I eventually got ahold of the veterinarian in my family, who told me the amount he ingested was fine. The person at Valley Ranch couldn't tell me and said they couldn't see him same day anyway. Why is it an emergency line then?! Yesterday, I took Rocket here for his annual vaccines. I told the tech Amber right off the bat that Rocket had received a Bordatella vaccine recently from a daycare that required the booster every 6 months and so he didn't need one. I gave her the document proving he'd received the vaccine and she took it to copy it/put it in their records. After the visit, I saw that I was charged for - and that Rocket had been given - a Bordatella booster!!! When I brought this up, the vet's office told me that "if there's any vaccine to accidentally give him extra of, this would be the one." I was told this is a good vaccine to have extra of anyway since it's kennel cough season and that they gave him a full year booster, not just a 6 month booster. I said, "Are you going to apologize for what you did?? Did you purposely drug my dog after I told you not to??" She said it was most likely an accident resulting from the tech not pulling the bordatella booster from the tray of meds and said "I am apologizing and we're making it right by refunding you the money for the vaccine." Not good enough. I'm never trusting this place with my dog or his medication again. read more

I finally found a vet for my new pup Finnegan who is patient and comforting to him! He was previously abused/unsocialized, so is afraid of strangers, but warms up to them after a while. The two previous vets I took him to, didn't want to deal with his fear or try to comfort him, but wanted me to give him sedative drugs for his appointments and would not even touch him. Still charged me me for "exams" as well. Ridiculous! He only needed a loving kind hand to feel safe. Finnegan doesn't bite, growl or snap. He only cowers in fear in the presence of new people. Dr. Rouchon and vet tech Ben made Finney feel secure and he went right with them on his leash to the back, had his toenails dremmeled & rabies shot without even a whimper. He came back in the room looking happy, and seemed proud of himself for being so brave. It was a great experience and I would recommend this clinic very highly! read more

Lack of care and only money focus. Visit is $90 compare to other places $60! everything is marked up. They don't really care, it's sale-sale mentality at this place. read more

I take my little dog to this clinic for all her check ups and shot's. Most of the girls are really nice in the office and in the back. The new African American girl (didn't get her name) that's working there is clearing not into animals!!! She had a disgusting look on her face when she took my dog to the back!!! She was grossed out that she had to give a shot! WTF WHY ARE YOU WORKING THERE!!!! My dog is groomed every month and a vary clean dog. I don't know what was with her but I don't like the way she treated her. Be prepared to spend top dollar to take your dog here.For all of my dogs shots and exam was $350.00!!!!! There messaging and emails to you is nice to keep track of your appointments. I am obsessed with my dog and cannot be with out her for long periods of time, they try their best to get her done fast as possible if you have to drop your animal off. read more

Valley Ranch Pet Clinic - Veterinarians Near Me - Irving, Texas

I had to get my kitten declawed for various reasons. Many places I called gave me a hard time about it. Valley ranch did not, they were super easy to work with. It was also a nice facility. They kept me updated through the whole process. I was very happy I found this clinic. read more

Finding reliable reviews for vet clinics is a challenging task, but trying to find any for treatment of sick cats, that's just a needle in a haystack. So I hope my review helps fill a void for other cat moms and dads who are researching options. First, Dr. Capps and Dr. Rouchon are the most patient and attentive vets you could ask for. I want to thank them, and the amazing team of Vet Techs and front desk staff who were always courteous to me in my many states of panic. The contactless check-in protocol that they created for COVID19 were reasonable, and I appreciated the caution that was taken and encouraged during my various visits. My cat was exhibiting chronic diarrhea for more than a month, and when she suddenly stopped eating one day, I wasn't able to get an appointment for another 2 days out. Luckily, Lindsay was on top of it, and slotted me in at the first cancellation in the same day. The last thing any cat mom wants to hear is that their cat needs to undergo surgery. Dr. Capps ruled out every possible option for my cat's illness, and walked me through what an "exploratory abdominal surgery" was, and responded to my questions as I kept considering all my options, including affordability. The staff were kind enough to let me visit my cat in a separate wing the night before her surgery. The surgery went well, and all signs pointed to a great recovery. The few nights that my cat spent at the clinic for hospitalization and recovery, the Vet Techs called me to give me regular updates on her health twice a day. My mind was at ease knowing that my cat was taken care of very well. Throughout this journey, Dr. Capps was attentive to my concerns, and responded to my questions via email and call in a timely manner. I appreciate all the work that the team at Valley Ranch Pet Clinic are doing, and the level of care and attention that is being given to all the fur babies that visit them. Thank you! read more

Been going there 15 years. All of a sudden after boarding my two dogs there for 2 week,they come home half starved. Im so pissed. 1700 dollars and my dogs are so thin im scared for them right now. What the hell happened? This is more than 1.5 cups twice a day not being enough. Something happened. Beware. Im so crestfallen read more

All the best things you could want from an office staff, vet staff, and capable kind docs. I can't say enough good things about how they've cared for our dogs through the years. read more

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They took such good care of our cat. We brought him in because we saw blood in his stool. This is during COVID lockdown, and they where one of the few clinics taking appointments. We got in the next day. They where so organized and professional. The DR was wonderful. He made sure to put my worries at ease, explained all in detail, and made sure to run the necessary test. He didn't try to "up sell" me on excessive procedures. And when they returned our cat to us, the tech said "you have an awesome cat!" Who doesn't love compliments? We will 100% make this our home clinic. read more

Valley Ranch Pet Clinic - Veterinarians Near Me - Irving, Texas

Brought my new puppy in for an urgent visit. She was very itchy and since she's a rescue I wanted to make sure she was okay. They were able to squeeze her in the next day. Everyone was so welcoming and patient with Nova. She's still a little scared of new people and they made her feel comfortable. She loved the cookies and everybody fell in love with her. They recommended a shampoo to help cleanse her more. Gave her a bath last night and I'm happy to report her scratching has gone down about 90% already. Her fur is shinier and softer too. I'll definitely be back to this place. read more

Valley Ranch Pet Clinic - Nova - Veterinarians Near Me - Irving, Texas

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My 17 yr old long-haired chihuahua started seeing Doctor Capps about 5 yrs ago after she was diagnosed with congestive heart failure. Under Doctor Capps' care she is still with us today and doing great! Not only is she incredibly kind and knowledgeable, but the entire staff is so, so friendly and I've always felt like they truly care about my pets. Another testament to this came about a year ago when we rescued a doodle-mix. He had a rough start in life and was pretty much terrified of anyone other than myself, so naturally I felt horribly guilty having to leave my petrified little boy all day for his first check up. But again, with this teams love, patience, and kindness they have won him over! He now makes regular visits to day-camp at the clinic and will even lay down and relax in the exam room during check-ups. Last but not least, I really appreciate that they are thorough, but I've never felt like they have tried to overcharge or take advantage by recommending unnecessary treatments. On the contrary, they are really good about letting you know all of your options and even giving recommendations on things that may save you a few dollars, while still being just as effective. All and all, I just cannot say enough great things about Doctor Capps and her team! read more

Valley Ranch Pet Clinic - 17 yrs young! - Veterinarians Near Me - Irving, Texas

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I had a dreadful experience with my dog needing to be quarantined and they made the experience a lot less painful by calling to give updates and allowing us to bring treats, our own dog food/ baby food mix, and my dogs oral medication for allergies. They provide Hills Science diet food for the animals which was amazing to see. The faculty really took care of my fur baby and were very understanding to our situation and treated Maui like their own. It made me sleep a little better knowing he wasn't just locked away in a cage with people who don't care about the animals. They even walked him outside for some fresh air. When we got my baby back I was scared he would have a different personality after being locked up but he came home like the same playful little puppy and I couldn't be more satisfied. After boarding and vaccination since he's a small breed we paid about $800+ I know larger dogs can go up to $1k+ read more

Valley Ranch Pet Clinic - Happy Puppy Maui - Veterinarians Near Me - Irving, Texas

We have been bringing our Pomeranian Bailey to Dr. Capps for the past 7 years. She is great and even gives sweet Bailey forehead kisses. Bailey, now 11 year old recently had a tumor removed and is doing great. Also, I like what they are doing with curbside check-in to help curve the spread of covid-19 in the midst of this crisis. read more

Valley Ranch Pet Clinic - Bailey the Pom Pom post operation. - Veterinarians Near Me - Irving, Texas

Called Valley Ranch Pet Clinic because of Yelp reviews and recommendations from co-workers. I'm glad I did! The team managed to work my pet into a very busy schedule and took great care to treat my pet as a member of my family which she is! Smiles and great service! read more

They have some excellent doctors at this clinic who truly care about your pet. Some super helpful staff as well but a couple could use some empathy and customer service training. Be aware of limited hours.... long lunch closings, and not open on the weekend. Great place to bring your pet... Just ignore some of the attitude. read more

Our Shih Tzus have been coming to Valley Ranch for two and a half years. Doctors Rouchon and Nonnenmacher are not only adept vets on the cutting edge of informational animal sciences but have a soft heart for all pets. The front staff is great and always happy to see Ben and Teebo. Bring your furry fur-ever family members here, stat! Pro Tip: If your dog has to "do their business" Valley Ranch has ample grass for he/she to do so. read more

We stumbled upon Valley Ranch Pet Clinic when we moved to Las Colinas and needed a surgeon to do TPLO surgery for our Doberman. What an amazing blessing it was! I did some research since I didn't feel 100% confident with the surgery center that was referred to us after pursuing their reviews. Everyone I've encountered at here has been nothing short of fantastic. Our dobie is doing wonderful after his surgery and is now starting rehab with them. They really have it figured out here. If you want a more personal experience for your animal, pay these people visit. They also were very responsive after his surgery when we had additional questions. You can tell they love what they do by how they treat you and your pet. read more

We have been here twice for my puppy's shots and general checkup, and have seen Dr. Capps both times. You can tell she and her staff truly care about animals. Everyone I've met at the office is very nice and welcoming. I would recommend this place to anyone and everyone! read more

Valley Ranch Pet Clinic - Veterinarians Near Me - Irving, Texas

I took my 5 1/2 year old Italian Greyhound for her annual checkup here today after booking an appointment. I arrived on time and didn't have to wait very long. Welcoming and friendly staff! Very clean and professional environment! The vet techs and Dr. Capps were so patient and gentle with my Lilly who was very anxious! They seem to really care for the animals and were very thorough in their examinations. Also, I was very pleased with their pricing. I'm so happy I was able to find them! read more

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The employees at Valley Ranch Pet Clinic are great! I first started taking my dog here during Covid so I have no been able to go inside. Regardless, the employees have made me feel comfortable and confident sending my dog in. read more

I've been using this Vet for over 20 years and cannot say enough about how great they are! My latest experience was last week when my greyhound Sasha was bitten by a copperhead in my backyard. Thanks to Valley Ranch Pet Clinic, she is making a full recovery. As always, the doctors and staff were so kind and helpful. I highly recommend both Drs Rouchon and Capps, but after having met Dr. Nonnenmaker, I think we've got a trifecta! read more

I love the staff at VRPC. They take such great care of my dog, Lily, and are a valuable resource when I need advice about her care. read more

Valley Ranch Pet Clinic - Veterinarians Near Me - Irving, Texas

I went to 3 different vets before finally going to Valley Ranch for my pup's ongoing leg injury. They were amazing from recommending the next steps, providing follow up calls to see how my pup was doing and EVEN providing a free X-ray understanding that I had been to 3 vets (in network for pet insurance) and they all somehow managed to screw up an X-RAY! Seriously?? Misdiagnosed, up until Valley Ranch lent a hand and then some. Worth a 50 minute drive from North FTW every 2 weeks for PT. I cannot recommend the integrative clinic enough. They're the absolute BEST! read more

I enjoy this clinic. The staff here is friendly and professional. I use them for all of my doggo's needs. Boarding/shots/food. I love them!

I came in because my dog was not feeling well. I walked in and unfortunately was not immediately greeted, so I proceeded to walk to the only open receptionist which seemed to be available. Her name was Noel. Noel asked if I had my dog's current pet records with me. I replied that I did not, but given the fact that I live about 500 ft. away, I suggested I can go grab them and be back within 5 minutes or less. Noel was the rudest receptionist I have ever encountered. I can overlook her rude tone and her lack of eye contact, but the fact that she ignored my suggestions before she started dialing another pet clinic to seek irrelevant pet records ,was definitely inexcusable. Had the rest of the staff been like that, I would have walked out immediately, and most likely would have negatively spread the word about the uncouth and vulgar staff at the Valley Ranch Clinic. However I did not have to do that. Why? Because I was first saved by the sweet and congenial technician, Lindsay. She made my dog and I feel completely welcome, and more importantly made me feel like she truly cared about my dog's check-up. What completely resolved the what started off to be a ghastly morning was the amazing veterinarian, Dr. Greg Rouchon, DVM. He was completely informative, treated my dog's medical issue, and thoroughly answered each question I had. I walked out completely confident knowing that my dong will be okay within a week simply because of how he treated my dog, and how he was gentle and kind; not to mention his wonderful sidekick, Luis the caretaker. Luis was wonderful with my dog always trying to play with him! If it weren't for the saving graces of the welcoming behaviors and successful treatments and knowledge of Lindsay, Dr. Rouchon, and Luis, I would never come back because of that wretched poor excuse of a receptionist Noel. read more

Took my 9 week purebred puppy to them because we had just gotten him and he had a seizure. The lunatic vet Greg Rouchon scared the **** out of us by 1) telling us he was going to die 2) making him even sicker by shoving science diet food into him without asking - while accusing us that we had malnourished him because he was on the breeders brand Royal Canine and not their Science Diet brand. When we talked about rescue sugars or getting nutri-cal to give him when he is in a critical state- he answered do nothing just give him the food. Thank GOD for our breeder and friends to reassure us that our instincts were right and he was DEAD wrong! Anyone with a pet KNOWS you can't just switch food, much less to a hypoglycemic puppy!!! His actions caused our puppy to have additional seizures and we quickly found a wonderful vet. This Vet needs to be reported for malpractice, which it absolutely was malpractice. Never mind we spent $1400 for a puppy, the loss of our family member would have rested squarely on Greg Rouchon shoulders. The facts are that vets are commissioned by science diet to push their food, especially with puppies. The vet's continuing education and kickbacks are generous. It was obvious this vet cares more about his pocket book than the families and animals he should be serving. I have never posted a review on any establishment before now. This experience drove me to WARN of this horrible person Greg Rouchon and never leave your precious animals to his care. He should not be licensed to practice! read more

great people, quick service. They staff are so personable and always excited to see our pug Wellington when he comes in. They also give sound advice. I shared that our puppy was eating Blue Buffalo, and we noticed some side effects. They shared information as to what some of the better foods are, and what Blue Buffalo has done to some of the other pups. They're people I definitely trust, and Wellington loves them! read more

I can not begin to express my gratitude for this amazing group of doctors and staff! They have always gone above and beyond to help us with our animals. You can completely feel their love for animals and for their owners. I have referred many people here and will continue to do so always. Thank you Valley Ranch Pet Clinic for working tirelessly to save my Katy Pie read more

Valley Ranch Pet Clinic - Veterinarians Near Me - Irving, Texas

I used this company for doggie daycare. I actually wish that I lived closer because I would definitely use them in the future. The staff was friendly. They have a big yard for dogs to play in, not artificial turf on concrete. Best of all, my dog wasn't thrown into a big group of dogs. I know that she may not have "played" as long as another daycare center (this place works off a small groups rotating principle), but I also know that she wasn't being picked on by a pack. read more

You need to trust the positive reviews. This place is amazing, and like family to all of us I would never trust another place to board and bring my dog for daycare. Both Drs are so in tune with each of their animals (patient) and helped us through a really tough time when my little girl got really sick. The whole entire staff L, B, A, S, DrC, DrR, and all of the others that I haven't learned your name. Love, Bailey and my parents S&D Kearney read more

Like most other reviewers, I simply can't say enough good things about this place and am so very grateful to have stumbled upon it. I recommend Dr. Capps and her team without qualification or hesitation to anybody looking to add a vet to their extended family. I live in Austin and drive up to Dallas every weekend, so when I realized on a Friday morning that Meatball needed to see a vet ASAP, I was beyond frazzled. Based on reviews, I called Valley Ranch as soon as I got in the car headed north, and managed to get squeezed in for 3.5 hours later i.e. perfect drive time... ... Except I-35 traffic on Friday is nasty. So I showed up 20 minutes late with a very hacked off Meatball slung over my shoulder in his carrier, expecting to be turned away or at the very least reprimanded. Instead, the front desk and assistants couldn't possibly have been nicer or more understanding. As for Dr. Capps, she is an angel. A very knowledgeable, compassionate angel. She was able to get the test results from an Austin Vet we'd visited earlier in the week (who was awful) and then proceeded to fix my sweet kitten right up! She spent plenty of time explaining her thoughts and answering my questions and trying to earn Meatball's affection with treats. It didn't work on him (it's not her--he hates everybody) but I am officially an enormous, lifelong fan. read more