This is a joke! you can never reach a doctor/nurse over phone!The automated system tells you they…read morewill call you back before the end of day but you will never get a call in days, and if for any reason you miss that call, the clock resets. The front desk is the most unwelcoming I have ever seen, any question you ask, they will tell you that you will get a call back (and..same story..) The patient portal suddenly stopped working and even if you are able to send a query through it, there will be no answer. The doctors are great so this is a great place for well child visit but if you have a sick child be prepared to wait for couple of days for a simple call back.

Five stars all around! *****…read more The facilites are beautiful. It's new, nice, clean, and colorful. If I was a kid, I'd be happy coming here. The nurses and office staff are really courteous and timely. For our first appointment, we had a minimal wait time and prompt assistance. We saw Dr. Carissa Meyer, and I'm so grateful for her! She's everything we wanted in a pediatrician for our newborn daughter. I would definitely recommend this pediatric center to friends and family.

Dr. Bindu is one of the best pediatricians we have ever visited…read more She is very thorough in explaining the issues without rushing. We moved from Michigan to Texas recently and thank God we found the best pediatrician here. My son 13+ really liked her. Highly recommend Dr. Bindu!!

very nice environment. really quick. I must say she and her team is awesome…read more she goes step by step and explain the conditions and process based on that. with other Dr it always takes 2 hours or more but here WOW , it only takes about 30 to 40 min which is in and out . I loved it . I will definitely recommend to my friends and family!!!

Park Cities Pediatrics is always my go-to recommendation for pediatric care. It's a smaller…read morepractice, so you never feel like a number -- the team is warm, attentive, and truly cares about each family. The physicians are incredibly smart and always so helpful, which gives me a lot of confidence as a parent. I feel very safe and grateful to call them my children's pediatricians. My son goes to Dr. Matthew Simon and my daughter goes to Dr. Tiffany Lieu. Both are fantastic! As an owner of Clinic Concierge, I refer families here all the time because I trust the care they provide. Their location is great, and they run an efficient office that gets you in and out while still providing excellent care. Highly recommend!

We love Dr. Simon! Been going to his practice since our baby was born 22 months ago. I'm a first…read moretime mom and nervous and anxious and feel i have dumb questions and he always sits with me patiently and answers my questions and doesn't make me feel dumb or crazy. He is available for questions and same day appointments. We will be staying with this practice for a while!!

My daughter and I love going to see Dr Robert, not only does he add humor to our visits; he brings…read morein such a positive energy and I always leave feeling more confident and happy. He explains the reasons behind why he might be prescribing some thing as well as some alternatives. It's the perfect blend of a hippie meats medicine. Love DR ROBERT!

This pediatrician rocks!!! He has been my son's doctor since he was born after I was told he is…read morethe best in Grapevine. Dr. Robert is good with kids, has a great bedside manner and has scheduled office time where he can talk on the phone to parents. The office staff is friendly and professional. The waiting area has a fish tank and toys to play with while waiting to see the doctor. Even the PA is professional and knowledgeable. At the end of the appointment children over 3 years old are given a token to use in the gumball machine that doesn't have gumballs, but does have lots of fun trinkets.

Be aware they do not give same day appointments to see your sick child even if your child is…read morealready a patient there. I was asked to go to urgent care or offered appointment after 3 days to see my kid who is sick for 3+ days. I moved to this area recently, I missed to ask this before I took my kids here first time a month back. Usually pediatrician provide same day appointment for sick kids, but not this group. Bad experience. They are not empathetic towards such situations, lady on call didn't even bothered to ask what is wrong or offered nurse service/tried to help over phone. Who does that to 19 month old kid?

My daughter was first diagnosed with a heart murmur from 2 hrs old by DR. Jonathan, he was sooo…read moreempathetic and so opened to explaining her condition, we asked where his clinic was, he mentioned PHS , we immediately added them as the Primary Pediatrician! Fast forward 18 months now, we are in love with all pediatricians here, my daughter's pediatrician is so loving, caring, kind , she takes her time to explain what is going on! we absolutely love her! thank you PHS and all your staff for always being nice, caring, fast, diligent and sooooo loving to my family and baby!

My appt was at 9:40 for my little one. Appt was made the night before via online with paperwork…read morecompleted. We checked in via online when we arrived at a little before 9:30. I wasn't sure if I was supposed to wait inside or in my car (I so prefer to wait in the car to delay having my baby be in a confined space with a bunch other sick babies), so I called and was told to wait inside. I went in and was told I'd have to wait while they verify my insurance. I was called up again at 9:50ish to make payment. At about 10, we were finally called to be seen. The nurse took her weight and temp, and wrote down her symptoms. Then we were directed to a room where we waited to be seen by the nurse practitioner. NP Kirsten saw us shortly. We went over her symptoms again and she listened to her chest, looked at her ears, throat, and inspected the bumps/rashes. She shared the diagnosis and treatment plan. She answered all my questions and addressed all of my concerns very thoroughly and patiently. I was out by about 10:15. That was a very long wait inside a confined space during respiratory illness season with other sick children/babies (we might've been the first patient as I didn't see any children in there or leaving before us). I really rather wait in my car or outside. However, NP Kirsten was excellent and I highly recommend her if you get a choice. Knowledgeable and awesome bedside manner!

If you care about your child do not take them here!!! Please. I took my daughter for a sore throat…read moreand ear pain. The strep test came back negative. The NP or Doctor, whatever she is, noticed fluid in her ear but said VERBATIM it was "not enough to treat". I even pushed back and asked if she was sure. A week later, I take her to her actual primary care physician with a fever, rash, ear and throat pain. Her ears were and throat were filled with puss. Strep turned into scarlet fever and a horrible ear infection. Very lazy and negligent of this provider to not prescribe an antibiotic for a sick child with a visible infections.

We've been coming here for about a year now and I am so glad we found Dr. Jackson! She and her…read morenurses are extremely sweet and helpful. Due to Covid they are doing appointments in the car right now (which I actually like better). I can't say enough great things about this office! Highly recommended if you are in need of a pediatrician.

Back in 2012 when I had my first kiddo, I was so totally clueless when it came to the world of…read morepediatricians and caring for my kids. The world of motherhood starting out is a scary freaking place, and you can read a lot in the world of the internet these days which more often than not makes it even scarier. I took a leap of faith when taking my first baby to her first newborn check, a week after she was born, at this Cook's Pediatrics location. I scheduled an appointment for one of the colleague doctors, because the main doctors i'd heard about here were booked. I was booked with Dr. Jackson in August of 2012, and haven't looked back since. In fact, I just got back from an appointment with her and my second kiddo today in May 2016. Dr. Jackson has always honored my mother/kiddo questions, big, small, important, or silly (like today when I said semi-sarcastically... I'm afraid she has West Nile Virus!) with complete and thorough answers that have never, not even once made me feel like an idiot for asking them. She reassured me and walked me through statistics, and tips when fear of SIDS controlled my life for the first year of motherhood. Her bedside manner with children is absolutely impeccable and my children both enjoy her company. She can even get my younger one to crack a smile, and she starts screaming the moment we walk into the building. If Dr. Jackson isn't available, because she only works certain days (hey! she's a mom too!), we will see Dr. Leung. She is also fabulous! She is very thorough, talking things through from the beginning of symptoms and always proceeding on the side on caution with me, because it typically makes me feel better. When my first was 10 days old she had a red lump in the breast which they thought thought to be a serious condition. Dr. Leung consulted with a colleague who had been practicing for many years and brought him in to look before offering her recommendation of an ER visit. I always recommend these ladies to anyone with a new baby looking for a doctor in the Bedford area. They are awesome in their work, with kiddos and parents the same.

do not trust on phone call appointments to day the front desk lady her name is tanya mad…read moreappointment when I went they said we cant take your kid and yesterday also they called me and cancel the appointment they just know how to west your time and front desk is not good customer service is zero I am going to change my kids office

I have been going to this office for a couple of years for my daughter. I recently took my newborn…read morehere and the doctor was very understanding and spent time with us explaining everything. I have never had a problem with any visit. It is sometimes a little hard to get ahold of the front desk and the facilities need a little update but Dr Haq has been a huge help with everything

Aweful place, doctor was rude, inconsiderate, horrible bed side manners and completely…read moreinnapropiate. i will never bring my kid here again. ever.

pediatricians follow other people's orders and not the parents orders. If they cared about…read morechildren, they would do whatever it takes for the child not based on what someone has told not to do, but based on what the parent says. They have horrible communication skills. They do not take care of their clients and I would never recommend this place for anyone.

Over all a great spot and would 100% recommend. So much so, that even after moving to Johnson…read moreCounty I continue to bring my kids here just to have the peace of mind that my kids are in good hands. I've been bringing my oldest since he was born in 2012 and now my youngest. I absolutely love this office. I've never had a bad experience and have had Dr. King, and a couple other Drs on her team, see my kids. Everyone of them was great and attentive. I've never felt like my concerns were disregarded or played down. Dr. King will always take the time to not only hear you out but will also take time to educate you on what maybe going on. She also always takes her time and warm up to my kids, making them feel comfortable during their visit. The waiting room and sick room have always been neat and clean. I know they have a routine of sanitizing it as I have been there as they were about to close for lunch and saw the staff go over all the chairs and tables. The staff has always been kind. Front desk staff is great. I have to admit I always hope for Erica when I call, who has been there since I first started coming. She is always on top of her game and ready to help you however she can. As far as wait times, I'm sure they can vary but I can't remember a time when my wait time was ridiculous even on a walk-in visit. I also want to give them kudos on the changes they've made through COVID to make sure to keep sick visits and all others separate and safe, as well as the way they handle patient check-ins. Wish I had a picture to tie this review together. This is a very nice space with hand painted nursery rhyme themed murals on the walls.

Rude staff, waited over an hour and a half.not to mention the waiting room smelled like dirty…read morediapers central ! And that young lady Erica smelled of liquor.