Recently we were disappointed with our online order. First let me say, we love Valley Pecan. We always enjoy stopping by the store when traveling through. The store is great & the treats are delicious. When trying to decide on a gift for my Grandpa's 94th birthday, Valley Pecan came to mind & seemed like a great gift idea. We browsed online & finally selected several items for him. We placed the order on a Friday afternoon. Being a holiday weekend I had hoped the order would go out before the following Tuesday, but was prepared for it to take a few days longer because of the weekend. I thought nothing else of my order after that, until the following week when I received a shipping confirmation that my order had finally gone out. I called the ladies several days later after still not receiving the order. My concern, why it took a week longer to send my order & where was it. The first gal, was very polite, however not very helpful. She did confirm it had shipped. She was unable to answer my questions & said she would leave a message for the lady who handled shipping to call. The next morning I did receive a call. I was told the order had been held for two reasons. First, they were out of stock of one of my items. Second, when the item was replenished it was late in the week. They prefer to not ship over the weekend when shipping fudge so the order had been held till then following Monday. I can appreciate the reasoning, but would have preferred a phone call to let me know. Or even seen that information online. I'd never ordered online from them & I'm hesitant to order again. I feel that the key to customer service was overlooked.....me, the customer. read more