Fairbanks' temps -40 and furnace was out. Trey Williams responded to my call and was at my house…read morewithin 1 hour and had my furnace up and running again. This could have ended badly but due to Heat Source Mechanical my house was not damaged. Thank you. Job well done again. Pat

Our technician, Joseph, did a great job with our repair today. He was very friendly and was able to…read morerepair our leaking garage quickly and efficientl. would definitely recommend their services!

I'm really disappointed in my experience with Paragon. I made calls to various plumbers in the Mat…read moreSu area for pricing information prior to scheduling service and I feel like they weren't very transparent or honest with the pricing information that they gave me prior to me making the decision to use them. We had requested the removal of our reverse osmosis unit and to convert our dual drain sink to a single drain: Since we were getting new countertops and a new sink placed, they recommended the removal of the reverse osmosis and prep for the drain work in the first call out. For the second call out after the countertops and sink were installed I was told they wouldn't charge me for the call out fee and instead charge the hourly rate of $180 - sure, great. That's basically the standard pricing information I got by calling around. My main issue is that once the second call out was finished, I was charged $490.00 for 1.5 of work and materials. I was confused since the $180 hourly rate for even 2 hours of work was $360. They then informed me that since the previous job he was at was an hour away from me I was responsible for paying for his time to drive to my house? Not only that, the plumber told the manager that he was at my home for an hour and 45 minutes, which wasn't true. I have a ring doorbell that shows him arriving exactly at 1PM and walking out of my door at 2:33PM - which 5/10 minutes prior to that he was standing in my entry way collecting payment and discussing the pricing with me. In total we spent $730 on a job that took (collectively) 2.5 hours and only $35 of that total was for materials for the pipe and attachments/fittings under the sink. I'm no expert in plumbing but I've since discussed this with a number of people who are pretty shocked at the amount of money we had to pay for what is considered a relatively simple project. After speaking with Phillip he explained everything to me, which I appreciated, and offered to refund us $100 If that would "make me happy." I declined the refund because he made it seem like I was the only customer to call with this complaint. It really isn't even about the money, it is really about integrity and transparency. Had I known I had to pay for the plumbers time from driving point A to point B (regardless of how far away) I wouldn't have felt so blindsided by that cost. Also, the additional 15 minutes the plumber said he was there when he actually wasn't was really just a flat out lie. Long story, long: No, I won't be using them again and I don't recommend using them either.

Paragon Mechanical and their plumber Matt did an excellent job on our shower and tub install! When…read morewe had an issue getting anyone else to come out, Paragon Mechanical was able to do it within a day. We were so pleased that the job was done so fast and efficiently, and we really trusted Matt's advice and expertise. Thank you again!

Absolutely!! I can highly recommend the Plumbing &Heating Docs! Smooth communication, pleasant all…read morearound experience! Fair pricing and quality service! Give them a call ask for Richard you won't regret it!

From the owner: We are a 24/7 every day of the week Plumbing & Heating Service Company with locations in Palmer and…read moreWasilla Alaska. We specialize in High Efficiency Heating Systems and Tankless Water Heaters. We Repair and Service Most Major Brands. We don't have every part on our vans, but we have most of them. Call Us Now to get Emergency Service or to Schedule a Service Call.

Dynasty came on short notice when my furnace quit working. He quickly discovered the problem was a…read moreblocked flue due to the recent massive snowfall, climbed up on the roof and cleared the snow away. Stellar service. Thank you Dynasty

Thank you for being professional timely and knowledgable about about your work scope and will to go…read morea step above to keep future problems from happenin!

my shower turns cold is any hot water in the lower level is being used. This is new I have lived…read morehere for over 40 years and this is new. After testing the water temperature both up and down his solution was not to use the hot water on the lower level when taking a shower! And if I had not already thought of that. That cost me almost $200.00

A year and a half ago during our kitchen remodel, our contractor brought in Jeff from Cassidy's…read more Jeff was awesome! He went above and beyond, and he called to let us know when he was running late. Based on that experience, my husband contacted Cassidy's for a bathroom plumbing issue last week. Unfortunately, Jeff was not available so Justin was sent. He spent a couple hours and did part of the job and left at 5:00 saying he would be back the next day. At this point, we had two bathrooms torn apart for the project. Justin didn't show on Tuesday, so my husband called him. Justin said he got tied up and that he would come Wednesday morning. On Wed. afternoon my husband called the office and was told that Justin was loading our materials and would be right over. No show. Thursday, again no show. On Friday my husband called and also texted Justin -- no response, no show. Today, Monday (a week later), my husband called the office to notify the office manager that we would find another contractor. She asked for patience and said Justin would arrive between 2 and 4 today. No show (no surprise by now). Do yourself a favor and find a plumbing company that keeps their promises and follows through.

Nathan did an excellent job . I sent him a picture to him late afternoon, and he was here in th e…read morenext morning.

Nathan is very responsive & professional, repaired a plumbing leak & adapted piping to prevent…read morefuture issues. Excellent work!

This company took my deposit, and when I cancelled the job, I found that they had spent the money…read moreand couldn't provide a refund. I contacted my credit card company and it took MONTHS to get most of my money back! I have text messages from the owner saying he wanted to pay me back, but he just couldn't. My opinion is that he is not honest and horribly unreliable.

Wil and his crew are great to work with. They're prompt, courteous and go the extra mile to make…read moresure that the work is done to your satisfaction. I highly recommend them!

These guys came out to repair my furnace by appointment in August 2012. On Jan 27 th when it was…read more-24 my heater went down again. Advanced is not open on Sunday so I called another company. They repaired the same part, found numerous problems with the previous repair ( some of which could be life threatening). AND charged less for an emergency call then Advanced charged for the original fix. I called Advanced the next day. They took no ownership of the problem whatsoever. Chuck said he stood by his repair men...apparently he does not stand by his customers.

I had this company out to repair My heating system. They had…read moreno idea how to get Heat to the house. So they charged me to rebuild my boiler system piping. After they completed that Work they came back and said all controls need replaced. I called them back out to say they would not work with me and put me on a Black list. So because they failed originally they would not complete their work. Very poor customer service and knowledge of boiler systems. I would not recommend this company to any future friend or family

I have called this company and I always get my answers I need…read more One visit was Saturday night 12 midnight and Mike was leaving Sunday morning for East coast. He fixed it all. If you need it done correctly they are you company.

These people had serviced our stoves in the past, and we were trying to get a new install done to…read moreadd an additional stove to our home. The lady had no patience because I did not understand how to measure for the stove because I've never done anything like this before. I'm sorry you were having a bad day but as someone who is constantly demonstrating patience for their customers, I have no tolerance for someone being rude to me when I'm spending $5000 at your place of business. I could've not understood a dozen times and you should've still been patient with me as your customer.

From the owner: We specialize in Toyotomi Oil Fired Stoves & Hydronic units. Full Service shop/showroom/sales…read morefloor. We offer propane units and natural gas in other product lines, from residential , cabin, motor home, fish shanty, duck blind, tent or Yurt. Our Techs are ready to roll -call for installation appointments and quotes. Visit us on our website and see what we have to offer. Check price and availability online.