I called them on Saturday, as well as other repair people, and they were able to come the fastest. They arrived and spent a few minutes working on it. They charged me several hundred dollars and left. A few minutes later, it was broken again. I called them back and waited until close to eleven. they arrived and told me which parts I needed to replace. I waited until Monday to take time off work if they could replace them. it stopped working immediately. I called and told them the same problem had occurred. I waited until Thursday for them to come back out. They came, looked at some stuff, and disconnected a pipe. As usual, it stopped working and I called to let them know. The repair guy told me this was normal and to not worry about it. This morning I woke up to a cold house and the heater is still not working. I called back and asked the owner or manager to contact me. Which, of course, hasn't happened. My heater is still not working, but now I am out over a thousand dollars. Every time they come, they charge. They do not see it as fixing their own mistake or recognizing that charging for parts and repairs and then having the exact problem may indicate they made a mistake. I would never recommend it. If they tell you to replace parts and repairs, you need to get a second opinion. If they made a mistake the first time, save yourself the money and don't call them back. They have no sense of accountability, and doing a lousy job is probably the only way they get a repeat customer. read more
