Stay away from these guys like the plague--buyers beware! Very long story short, these guys sold us a car that broke down inside a week with a problem that multiple mechanics said they must have known about. Almost this exact scenario has happened to multiple locals, and Valley Motors was unwilling to do anything about it. (Indeed, they must be relieved it lasted until after the papers were signed.) You can read the full story on the official Better Business Bureau complaint profile for Valley Motors. I highly encourage the group of wronged parties to report their stories to the BBB so they can't continue scamming people. Don't put much stock in Google reviews, as they are easily bought. Don't risk buying from these crooks! read more

My experience here was fantastic! The staff were very friendly and helpful while I test drove and discussed the vehicle. They helped me get a loan from a local credit union at a quite a respectable rate and we're careful to explain the processes of everything. This was my first time buying from an actual dealership and I am quite happy with my experience. Would definitely recommend. read more

So, after weeks more of calling and being told we'll get back to you and them not doing so, I finally, today, was told they felt bad but then saw I left a nasty review so they're not going to do anything. One of the times I called and talked to Vicki (weeks after first contacting them) she asked if the car was still at the mechanic. I said no, I've already paid to have the engine replaced a week ago, we needed the car back because I couldn't keep leaving work to take my wife to work. So you assumed the car was still broken weeks later and still had no urgency to even return a phone call? SUPER customer service, you guys deserve my "nasty review" which wasn't really nasty, the truth hurts doesn't it? read more

Probably the worst customer service I have experienced at a dealership. Usually they bend over backward to help and serve. Only reason we stuck with them is because the car we wanted sold itself. The only reason I'm even giving it 2 stars is because the lady that helped us was very knowledgeable and kind. She was the "secretary" and did ALL the work for the sale. The 2 salesman looked at us and treated us like we were scum. Both my husband and I left there saying the exact same thing that if we didn't want that car so bad we'd walk away from that place! So unfortunate. I asked them if they'd take a look at a bulb not working and they said they had their maintenance people look at it and couldn't figure it out (which is funny cause the car hadn't been moved from the day before). We got it home and got a new bulb and it worked perfectly! So that was a big lie.. after we signed all the paper work I asked them if they could at least wash it for us and she said they usually do that. So they took it and had it washed and it was honestly cleaner before they "washed" it than after. We left there with a nice car and we're thrilled about it, but it would have been nice for them to do something kind for us.. calendar, a pen or even a hand shake or "thank you".... but nothing!! If you're wanting good customer service would look elsewhere. You pay a lot for dealers to help sell the car, but in our case the car sold itself :) UPDATE- Vicki called me and expressed her concerns over the review. Apparently she is the manager not the secretary. So she does sales. So i personally think if she is the most customer friendly then she should be the face the customers see when they walk in, not the 2 gentlemen that aren't sales. She mentioned the maintenance did check out the light bulb situation, but couldn't get it working. She said they have the lowest dealership fees in the valley, so they don't feel like they can do the "foo foo" stuff. But I told her it sucked to pay a lot of money for a car then have to go and fill it up with a tank of gas. Hopefully the suggestions won't be taken lightly and they can increase their customer service skills. I increased the star ratings because I thought it was good of her to call and try to figure some of the concerns out. Small businesses struggle because they aren't willing to change. What may have worked 20+ years ago isn't going to work today. It may not be easier or cheaper but we gotta go out of our way to make the customer happy!! :) thanks for reading the review! read more

A Rare Gem! After visiting 6-8 other car lots and leaving disappointed, we finally found a place in Logan, UT, that did not inflate their prices nor made you feel bothered or pressured. We asked straight-forward questions and got honest and direct answers. Vicki provided us with the answers we needed, CarFax reports, and simply made us feel VALUED. If you're looking to buy a good used car at a good price without getting the run around, call Vicki at Valley Motors; 434-753-6161. We were able to get my nephew a sleek black 2012 Honda Civic w/13K miles for about $15K. After going to most, if not all the car lots in Logan, UT, I can honestly say that they have the best selection w/ the best prices! read more

Valley Motors - Car Dealers Near Me - North Logan, Utah

My wife, before we met, bought a car there... She is a very innocent little blind girl and was totally screwed. She was charged $3,000 above the highest book value for her car. She then paid $2,000 in repairs in the first year for simple issues that were never checked. read more

Amazing dealership! They stayed 2 hours after hours and waited for us to get there. They had everything ready by the time we arrived. We looked at the car, test drove it, and bought it the same day. We were there no more than an hour and they were SO incredibly kind to us. I would be more then happy to do business with them in the future! Great dealership and it was spotless! read more

My mother bought an SUV from this dealership and the A.C stopped working the same day she bought it. Now not even two months of buying it the whole brake system has completely stopped working. They refuse to work with her to fix it and the repair is extremely costly. Beware of this lot. I drive by this dealership all the time and they never have different cars it's a wonder how they're still operating. read more

I went there to inquire about a vehicle, and they told me they would call me back, because someone was applying for financing. They said that they would call back either way to let me know if they could get financing or not, I called them back to remind them, and they said they have not figured it out, but they never called me back. Very irresponsible. read more

worst experience I've ever had at a dealership. The salesman admitted their lack of maintenance on vehicles. I would never buy a car from them. read more

Run don't walk away from this dealership. They completely lack personal integrity. I spent 2 days working them to purchase a vehicle, and in spite of the sales person saying she would ask management to hold the vehicle while we drove the hour to Logan to purchase it she sold it out from under us. The only time they didn't answer the phone in 2 days of working with them was when we called enroute to let them know we were close. Then the sales person that sold it out from under us didn't even have the integrity to call us back. She made some poor schmuck call us. The only reason they got one star is because you can't choose no stars. read more

Sorry to say I can not give Valley Motors of Logan Utah a favorable review. I purchased a vehicle that looked great on the outside and the inside, but it had some serious suspension issues while taking the test drive I noted that when going over bumps on the road that I could hear clunking noises from under the vehicle. I took the salesman for a ride so he could hear what I was talking about after the owner said he would fix the clunking noise and that I could take the vehicle to any mechanic I wonted to to get it fixed I decided to buy the vehicle. This was on a Thursday. So I made an appointment with my trusted mechanic to take a look at what was going on under the vehicle. The appointment was made for the next Monday, but on Saturday just two days after I bought the vehicle I crawled under the vehicle to see what I could see. I found that that the upper and lower control arms where totally wore out, the cv axles also bad and needed to be replaced as well as the sway bar links and bushings on both front and rear sway bars need to be replaced. When my mechanic checked out the vehicle and found all these problems he informed Valley Motors of the extent of the problems and how much it would cost to just do the front end Valley Motors SNIVELLED and said it was my problem. Jacks Tire did the safety inspection on the vehicle HOW DO YOU PASS A VEHICLE WITH THESE KINDS OF PROBLEMS I CAN'T EVEN FIGURE IT OUT. And then for a dealership to sale it to someone with these problems does not impress me at all. My rating is a ZERO. read more

Bought a 2005 Toyota Tacoma that had two outstanding and major recalls, yet the dealership claimed to have done a safety and inspection on the vehicle. Unfortunately, I didn't have a mechanic check the vehicle, nor did I do a thorough enough inspection of the undercarriage. However, when inspecting the engine and with the salesman nearby, I commented about the noticeable corrosion on some of the mounts. Shame on me -- this should have caused me to pause. The salesman says, "that's Toyotas for ya, but we had a mechanic say this one of the cleanest Toyotas of this age he's seen." After 60 days, I noticed a welded part break away from the frame, I thought I needed to take in to get looked at. As it turns out, not only did the vehicles have significant recalls, the vehicle needed a total frame replacement with holes as big as 2-3 inches in parts of the frame (related to one of the recalls and if corrosion caught early enough, is treated with a protective coating). Toyota is covering the frame replacement, but I should have never been sold the vehicle. The corrosion on the frame was so bad, Toyota corporate asked that I not drive the vehicle for safety concerns and has comped me a rental while I wait for the frame from Japan due to arrive in what will be 2 months from the time I took the vehicle in for the recall. When I brought the issue to Valley Motors, I talked with a salesman other than who I bought the truck from (my salesman was not at work the day I called). This salesman was more deflectionary than helpful and didn't take ownership for the inspection when he said, "we didn't do the inspection in house, we have someone we use so we can't vouch for their work". I'm sorry, whether you outsource your inspections and mechanical work or do in-house, the dealer needs to stand by it. This salesman even admitted that a service or sales manager "who was more hands on" in relation to quality "had taken a leave of absence and during that time the quality of vehicles purchased declined significantly". Wow. Since that conversation, we've received a phone call from a sales/service manager who has taken a different approach to our issue and said the diagnosis of the truck was flawed and they have another Toyota dealership (Tony Divino I believe), who has never seen the vehicle, claiming the dealership who is doing the replacement is in error. Oh, and one minor thing. . . If you are going tell me you've changed the oil and charge me for it in my "dealer fees", actually do one. Both the sticker on the windshield, the engine light, the paperwork in the glove box, and the oil monkey suggest the oil hadn't been done in some time. At the end of the day, the right thing to do would be buy the truck back after frame replacement and fully disclose what's been done to it to the next buyer if they try and resell it. That won't happen. I'm sure there's good people at this dealership -- however, they clearly fell down in this instance. It should give anyone looking to buy at Valley Motors pause. At the very least, have a mechanic look over your car before buying. read more

Bought an '06 Honda Pilot that had been represented as a 'One Owner, excellent condition, low mileage, clean maint. record, no issues' vehicle... (still have the Ad to prove it). They were very anxious to assure me what a great vehicle this was. I get the car home and discover it's dumping engine oil like crazy... they say drive the 100 miles back and they will fix it. I drive back, leave the car and then drive back again to pick it up the next day with their assurances that it was a leaky pan gasket and their mechanic had fixed it. I get home and it's STILL dumping oil! This time I take it to my mechanic and he SHOWS me that it's actually the Rear Main Seal that's blown and that they never replaced the pan gasket, only squirted some silicone sealant around it. It was VERY OBVIOUS that it was the seal that was leaking. This is a very expensive repair, as the engine and transmission have to be separated. NOW IT GETS REAL GOOD ! He also says the Engine had been swapped... the ID numbers don't match ! I contact Valley Motors and tell them what I have found and they said, " Gee - that's too bad for you." I told them that they had misrepresented the vehicle at time of sale, but they said, "Sorry." I called American Honda for background info and they said a Dealership in Utah had called them for the codes to reset the electronics in this car just before I bought it. I wonder who THAT might have been ? Tell everyone you meet to STAY AWAY from these guys ! read more