Fraser Valley Cataract and Laser offers a streamlined care experience, pleasant, experienced staff…read moreand lots of comfortable seating. The only downside is that there is a medium to long lag time between when the technicians finish the pre-checks and when the Dr sees you. When experiencing an eye emergency, Dr Chu was emphatic that I come in as soon as possible and his receptionists were able to book me an appointment the same day that I called the office. Dr Chu thoroughly examined my eyes, relayed his findings and paused to make sure I had an opportunity to reflect and ask him questions. We discussed the timeline for a follow up appointment and next steps if my condition continued its progression. I feel my eye care is well supported by a great team of professionals at FVCL.

I returned from winter vacation to find out a new organization had purchased the practice I was…read moreseeing in Chilliwack. I had my annual routine check up with Dr. King whom I found very pleasant and professional. In that check up he advised I had a cataract in my right eye. Not serious but he gave me the choice to have it done. I agreed and an appointment was made for additional consult in Abbotsford. I mistakenly thought I would be see a surgeon. There I met with a young woman ( not a doctor) who spent 5 minutes with me on a couple of machines , then asked me to wait. A few minutes later she invited me into an office and gave me a two minute explanation of what a cataract was. She then proceeded to go over a list of options and prices Including the MSP option which she said would basically leave me with worse vision than I have now! Despite me filling out a lengthy questionnaire in advance I was not asked any questions about my expectations or concerns. When I mentioned the experiences of friends and family, she pretty much brushed me off and went back to her sales pitch. I Felt like I was attending time share presentation. I left feeling very uncomfortable about the level of care I would receive if I did not choose their expensive uplifts. When I said I wanted take another look, I was asked to sign a statement taking me out of their queue for surgery. Very disappointing experience!

Everything was very customer oriented from thre immaculate waiting room with snacks, water and…read morecoffee, to the smiles and courteous welcome. Scheduling my pre-OP appointment/evaluation was easy. After seeing my regular eye doctor they referred me to PCLI. I received a call from the scheduling company within a day or two. She worked around my schedule and I got an appointment on the calender. A week before my evaluation, I received a message that they needed to reschedule and they gave me a time that didn't work with my kids drop-off schedule for camp. I left a few messages and an email to say I couldn't make the time they rescheduled me for. I finally got a call back ther morning of my appointment. That was frustrating but we got things figured out. My evaluation was fast. I waited 2 minutes before being taken back. The doctor stayed as long as I had questions and I never felt rushed. After that they let me consider and think about the risks and told me to just give the scheduler a call when I was ready if I wanted to move forward. Never any assumptions that I would but left it in my hands to make the best choice for me. I really appreciated that. They never held back or diminished the possible risks flit such a surgery. Scheduling my lasik appointment was again really simple. I called the lady I worked with before. A week before my surgery the scheduler called to tell me a few things to do or not do that week in preparation. She also answers my last few questions and really put my anxiety at ease. I really appreciated her. The morning of the surgery I had my husband drop me off before taking children to school which meant I was there 20 minutes early. No big deal. I enjoyed the atmosphere of the place and the company of the ladies at the front. At 8:30 they took me back to the prep area. They had a locked locker for me to store my belongings of which they gave me a key so only I could access it. They were so very nice. They even gave me a gift for choosing them (a fleece vest). My husband was allowed to come back with me and watch the procedure. Before the procedure the doctor came to introduce himself and to answer any concerns. Wow! Impressive and shows great patient care. Once I'd been numbed to a degree they took me back to a sterile surgery room. Before they started the doctor asked if he could pray ( he would have skipped this if had asked). I said of course but I also wanted to pray for them. It was a very special moment and the feeling in the room was one of sweetness. The doctor told me everything that was happening as it was happening. I knew what to expect. It was a fast procedure. All in all from being brought to the prep area to walking out the door I was there an hour. It never felt rushed either and I never had pain or discomfort. I highly recommend this facility. Professional, speedy, thorough, customer oriented, beautiful facility. Can't go wrong.

It has been 5 months since my cataract surgery. The vision in my left eye is worse than before…read moresurgery and I continue to see bright halos around all lights in dim light or darkness, which makes night driving unsafe. The reason I had the surgery was to improve my vision for night driving. No answers. Just the runaround

Had to get this done or I couldn't do any combat arms trades in the CF…read more Dropped $3k on PRK - Big improvements first month and second month and then a much slower progression to almost perfect vision all the time almost 10 months later. Expect a slow heal and improvement in vision to 100% when you get this done. But man is the wait worth it. I wish I had spent this money earlier.

My cousin recommended Coal Harbour to me after she got PRK done here because of the price and also…read morebecause of the high volume. High volume doesn't necessarily mean bad at all. It means Dr Kirzner has extensive experience in the field because he's done over 80000 procedures!! My first contact with them was through email. I had asked how long in advance I was to book for an appointment in July. They replied and told me to contact them in May for a July appointment. I called their office to book my appointment then and they took my credit card number for the $300 deposit to secure my spot. Shortly after, I received their information package in the mail. The week of the surgery, I flew in from Calgary the day of my pre-operative exams to see if I was a good candidate for PRK or LASIK. Because of my read up on their very informative website I knew that I was probably going to go with PRK. (Long spiel about the different procedures explained on their website if you're so inclined to know.) It was a bit of a wait to see someone; from the time I got there until the time I left took almost 2 hours. Next day, I am going in for my laser procedure! I get there an hour before the scheduled time to to prep and redo my eye exams two more times. First up, they explain the eye drop medication schedule to you and place them all into the blue pouch along with some really awesome sunnies for after. (Actually, the sunnies are kind of hideous.) Payment is processed and another little eye test again. Dr Kirzner was the first to do my actual eye exam again and then Jeff (?) did the second. Once that was finished, onto the waiting room in the surgical section... When they're ready for you they'll get you to don an awesome surgical cap and booties! You lay down right under the laser and try your best to get comfortable. You'll get numbing eye drops which sort of sting when they're first administered. (Hey, where was the Valium I was hoping to get?) My heart was beating pretty heavily at this point but they explain every step of the way what's expected of you and what they're doing to you. Left eye gets covered first and your right eye gets clamped open. You concentrate on a red blinking light. The assistant announces "30 seconds," at which point Dr Kirzner starts to apply the solution to wipe away the epithelial layer of your eye. Laser starts up and he warns you that you'll smell something like burning hair. I don't feel a thing. I just hear the laser beams doing their thing and my eyes can literally see the patterns that are being burned away. So cool!!! And then it's done within seconds and he covers my eyeball really quickly, then blasts a cold cold liquid solution into my eye. He says, "brain freeze!" to warn me beforehand. A number of different eye drops are administered, then the bandage lens is put in which is basically a contact lens. The eye patch is removed and placed on the opposite eye and all is repeated. Done! I was escorted to the recovery room and laid on a chaise to relax. I was given eye drops to put in 10 minutes later on my own. There was a patient's husband waiting for her in there as well and at one point I started to sit up and chat with him. I was promptly told to lay back and close my eyes by one of the assistants. Oops! It just goes to show how uncomplicated the procedure can be. I felt like I could see pretty well at this point. About 45 minutes later Dr Kirzner came out of the surgical suite to quickly take a close look at my eyes, put in more eye drops, and then let me go. I have my follow up the next morning to check how they're healing and to look for signs of infection. I truly feel that this practice is wonderful and I would highly recommend them to anyone. Not just for their incredible pricing, but for how I felt I was treated by all the staff there. It is a busy practice and it is expected that there will be waits, but never did I feel that I was just another number. I paid $2090 for both eyes for uncomplicated PRK plus $200 for medications as of July 2016. Just a side note: I did overhear that they're moving their office in August so people can probably expect a longer wait for an appointment while they get settled in and move.

Dr. Lin and his team at Pacific Laser Eye Centre have destroyed my eyes and ruined my life…read more I should never have been deemed a candidate due to my underlying conditions fully disclosed to them pre-op and a very mild prescription, yet they were dishonest with me and deemed me a candidate anyway. They downplayed all my concerns and outright lied about risks I inquired about. They didn't disclose a lot of serious risks especially in my case. They promised me "vision as good as glasses or better"..Immediately post op I got all kinds of terrible visual distortions, both day time and night time. My concerns were dismissed every time and I was told it's normal part of healing and should go away by 3-6 months. Several months post op now, I have a long list of awful complications, from visual distortions to horrible chronic pain, severe dry eyes which all led to severe depression. This nightmare could have been easily avoided if Dr. Lin and his team (Winnie, Gina, other techs) were honest with me and ethical people, disclosing all the risks properly, rejecting me as a candidate based on my condition and certain measurements they've done that proved increased risks of complications in my case, something they never disclosed to me. Instead, they chose to deceive me and destroy my life for profit. Shame on all of you.

If I could give more than 5 stars, I absolutely would! I waited a month to write this review so I…read morecould share my full experience, including aftercare and medical outcomes. I have a long history of chronic uveitis, which has required numerous eye surgeries and treatments, including cataracts, vitrectomy, and laser for retinal tears. My vision deteriorated rapidly in the affected eye leaving me with a significant imbalance in my vision which couldn't be effectively corrected with glasses, and I had been wanting laser correction for many years. However, my retinal specialist advised waiting until my uveitis was stable, which took over 20 years. Throughout that time, he consistently recommended Dr. David Lin as the only surgeon I should consider, provided he deemed an eligible candidate. From the very first interaction with Pacific Laser Eye Centre, I was impressed by how knowledgeable and informative Tiffany was. This level of professionalism and competency continued with everyone I interacted with at the clinic. All my questions, and I had a lot, were answered thoroughly and promptly. When I met Dr. Lin, I instantly felt confident in his expertise and reaffirmed that I had made the right choice. The procedure itself was quick and painless, and the aftercare was exceptional. After removing the bandage lens, I did experience some discomfort and when I called the clinic, they got me in to see a technician and Dr. Holland within an hour. The issue was quickly identified and resolved. I've since had appointments with my retinal specialist and optometrist, and the results have exceeded expectations. Dr. Lin was able to achieve a level of vision correction beyond what was able to be achieved with glasses. I am an extremely happy patient and would highly recommend Dr. Lin for anyone considering laser correction!

I am so happy I had upgraded lens replacement surgery on both eyes! I am writing this review…read morewithout my glasses, which makes me smile. Overall, a very good experience with NW eye. The surgeon is just delightful and I am still healing/getting used to my eyes (only been 1 week since the second eye) but I can tell already that this was a great decision for me. I'm only 62, but I had the beginning of cataracts (I am told this is very common at my age) and my vision was getting worse. I was so sick and tired of readers on-and-off, and it was a nuisance for teaching--had to perch glasses on the end of my nose. No more--I can read my lessons and talk to the students without any correction now. Upgraded lenses are expensive, but insurance paid for half of the total due to the cataracts, which are covered--I just had to pay for the special lens. My lesson learned to pass on is to get the second eye done as soon as comfortable. I think I had a harder time adjusting to and recovering from the first one because the upgraded lens are meant to work with each other. Once I had the second one done, the first felt instantly better. The second eye recovery was so much quicker! They tell me each eye is individual in how it recovers. OK--so why not 5 stars? I had to dock them one for the often frustrating lack of cohesion between the BHam clinic and the Mt. Vernon surgery center. I LOVE the way Mt. Vernon runs, and the staff are so nice and friendly. Not the same vibe in BHam. They are nice, but not as customer-service oriented. Just getting through to a human on the phone is a challenge, and you might get different versions/opinions from different doctors and staff in BHam. They all seem a little green. The call center doesn't always have accurate information. My only note about Mt. Vernon is that the discharge person is a bit abrupt and physically rough--which is a bit disconcerting when you are still a bit disorientated and feeling vulnerable right after surgery. (Both times so I know he wasn't just having a bad day).) It would be nice to have some of the more compassionate care you get before surgery. A last impression is just as important as a first one.

This place is chaotic. Too much differing or conflicting information. Huge $7000 price variations…read more(whoops we made a mistake). Changing policies. In the end, I traveled 6 hour r/t and paid for 2 nights in a hotel and didn't even get my surgery done. While it was a giant waste of money, I felt like I dodged a bullet. These are my eyes, I don't want them cared for by some place that feels sketchy.

Still pleased with my experience two years later. I forget I ever had vision problems. My eyesight…read moreis simply something I don't think nor worry about any more, and I love that! I do insist on keeping up with your prescribed checkup schedule. Personally, I have failed to do this due to a move. I had hoped the small aura around lights at night was due to dryness (it may very well be) and would fade with time. I could probably use a touch up in my left eye. Again, this is my responsibility as I have not followed up with the clinic as prescribed for routine examination, which is all covered by my initial payment. However, this does not inconvenience me in any way. Ironically, the biggest reason I got this done was because I loathed my glasses/goggles fogging up in Lab, especially when wearing a mask. Boy, did I never imagine how relevant that problem would become to daily life!

Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a…read moreretouch up in 2022 and their surgeon ruined my right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight but they were adamant I needed a PTK in which I did in 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my consent! PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with a 1.50+ over correction in the right eye after I asked this clinic not to fix my vision again and only remove the scar, and they forced me to go back to the same surgeon who already ruined my eye in 2022. Now I need a corneal transplant at 29 years old because their surgeons are incompetent and overall shitty. Please save your health time vision and money and don't be me and make my mistake. I wish I never touched my eyes and now I'm back to glasses after 3 years of surgeries and an even worst scar in my eye that can only be removed with a corneal transplant .

My visit began after so many social media adda for free consultation ... "LASIK starting at $495.00…read moreper eye" staff nice ... office nice Assessment conversation directly went to RLE at 8880$ fo the pair ... I have near sightedness and only wanted to discuss this ... on the final financial discussion was told lasik does not fix nearsightedness .. wrong? also canada health https://recalls-rappels.canada.ca/en/alert-recall/know-risks-replacing-healthy-natural-eye-lens-intraocular-eye-lens-vision-correction I have many questions and feel I'm being oversold Hope they still pay the $2 donation for this review

Flexible Finance Option --…read more Beware you're signing up for a credit card!!! All I was told was 12months no interest. Update: finance department called me back. And I wish I could attach the recording of the call to show you how disrespectful the person was. I was just out of words and I asked him repeatedly to just listen for a second and he just continued to talk over me? How can I answer your question if you don't let me speak? We can pull out the video cameras and it will show the application was made before the contract was shown to me. He made it seem like I was stupid. But these days there's lots of lenders who make these financing options available without a credit card. There was no mention of a credit card at all when we were sitting in that office. I only found out after another eye centre said "it looks like you applied for the credit card" Honestly I'm just glad the other people who followed up were open to listen and ready to find the next step, instead of screaming at me. I came specifically here because of a recommendation from a good friend, but I will not recommend this place at all.

Very nice, professional, and knowledgeable team & Dr…read more Quick to assist with emergencies and willing to answer any questions.

Excellent service and follow-up. From pre- to post-op, the personnel were very courteous and…read moreaccomodating.