Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a retouch up in 2022 and their surgeon ruined my right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight but they were adamant I needed a PTK in which I did in 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my consent! PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with a 1.50+ over correction in the right eye after I asked this clinic not to fix my vision again and only remove the scar, and they forced me to go back to the same surgeon who already ruined my eye in 2022. Now I need a corneal transplant at 29 years old because their surgeons are incompetent and overall shitty. Please save your health time vision and money and don't be me and make my mistake. I wish I never touched my eyes and now I'm back to glasses after 3 years of surgeries and an even worst scar in my eye that can only be removed with a corneal transplant . read more

Can someone advise me if they perform cataract surgery right there at their clinic? I am scheduled for surgery in a few weeks but have to travel a long distance, and I am not far from this clinic. So I am looking at changing doctors to get it done. read more

Please don't go here to get your eyes done! I had my first Prk in 2017 and went backwards, I did a retouch up in 2022 in which I scarred in the right eye! They told me I had scarred pretty badly and they would do a PTK to remove the scar! I was happy with my eye sight at the time and didn't feel like the scar affected my feild of vision. They were adamant I needed a PTK in which I did in end of 2023, to which the surgeon did a PTK PRK and astigmatism touch up without my true knowledge as I was adamant with the clinic that I only wanted a slight PTK to remove the scar and I was happy with my vision. The clinic never discussed risks, my corneal thickness which they have made very thin, they did not weigh out options with me or ask me if I wanted a second opinion and it was my mistake to put all my faith and trust in their hands. They also told me I did not have to meet with the surgeon for an appointment before my surgery date as they told the surgeon all I wanted was a PTK scar removal. I was not taken care of and I now have to suffer the consequences of their negligence. PLEASE DO NOT TOUCH YOUR EYES ! PRK is never permanent your eyes will naturally go back - im now stuck with over correction in the right eye +1.50 after I asked this clinic not to fix my vision again because my left eye is now back to -.75 after 1.5 years and I asked this clinic only to remove the scar. I felt forced to go back to the same surgeon who already performed on me and left me with the scarring originally and they would not allow me to change my surgery date with a different surgeon. I felt really coerced into this surgery and after completing it, I developed 10x worst permanent corneal scarring. I feel like this clinic was negligent in how they handled my case especially after ensuring me so much care which did not happen post surgery. Now my only option is a corneal transplant due to my thin cornea and scarring. I am now also left with crazy floaters in my right eye , over correction huge accommodative dysfunction, binocular vision dysfunction along with back to glasses which will never give me vision acuity like before due to the scarring. Horrible horrible horrible place and surgeon seems to not care. read more

Still pleased with my experience two years later. I forget I ever had vision problems. My eyesight is simply something I don't think nor worry about any more, and I love that! I do insist on keeping up with your prescribed checkup schedule. Personally, I have failed to do this due to a move. I had hoped the small aura around lights at night was due to dryness (it may very well be) and would fade with time. I could probably use a touch up in my left eye. Again, this is my responsibility as I have not followed up with the clinic as prescribed for routine examination, which is all covered by my initial payment. However, this does not inconvenience me in any way. Ironically, the biggest reason I got this done was because I loathed my glasses/goggles fogging up in Lab, especially when wearing a mask. Boy, did I never imagine how relevant that problem would become to daily life! read more

Dr. Shan did my eyes. I went through with the no touch PRK. Dr Bryan was also very involved with my procedure being the one to initially test my vision and see me on follow up visits. Both doctors were very professional and informative. My procedure was in August 2017. Before PRK, my vision was at -10 (right eye) and -11 (left eye). After PRK, my right eye has perfect vision, and my left eye is far from perfect. My left eye has always been worse than my right eye, even with contacts, the vision was not as good as my right eye with contacts. My biggest fear of this procedure was dry and itchy eyes. My eyes are not overly dry and not itchy. My vision is not perfect for both eyes but I only notice it in dim light situations. Overall I am very happy about the results and believe I have London eye center to thank for it. If you plan on getting PRK, prepare for a long recovery. If you choose SBK, be aware of the possibility of the flap reopening if doing impact sports. Both have pros and cons. Do your research. read more

I had laser eye surgery at London Eye Centre, and it was one of the best decisions I've ever made. I can now see in the distance and read up close. It was a great experience from start to finish. All the staff members were extremely helpful. I went straight home after surgery and went to bed. When I awoke the next morning, I picked up my phone and could read it as clear as day.  Even though I am employed at London Eye Centre, I was still a bit anxious going into surgery, but was well taken care of by the pre and post girls. Once I got into the OR, Dr. Nathoo was able to talk me through the surgery in such a calming, friendly, and professional way, reassuring me the whole way through. His customer care is exceptional! read more

Don't do it! I used these guys a long time ago and had a signed contract stating that I was entitled to one free procedure to correct my eyes years after when my eye sight started to change (which was a huge factor in choosing this place). I contacted them recently to enquire about how I go about using this option and I was told that they would do the procedure but since the surgeons had all changed they wanted $500 per eye to do it. So the free procedure they promised was not free after all. I was also told that because of my age now I should really reconsider getting the touch up done so basically they didn't want anything to do with me again because I wouldn't be paying full rate. I would highly recommend that folks go somewhere that treats its customers better. read more

Well the surgery went very well! It was on-time, professional, numbers were carefully reviewed by the surgeon before going under the laser, and they even offered me an Adivan when I arrived in order to make sure I stayed calm and relaxed. I walked away with a pouch full of drops, including antibiotics and lubricant drops, and used them according to their instructions. This is currently day 6 of my post-op and it's been great so far. Sine everyone heals differently, I won't review the detailed healing process, but it has worked out very well for me so far. No complaints. Highly recommended. read more

Having my SBK procedure done at London Eye Centre was one of the best experiences I have had. When I first came in during pre-op, everyone was so welcoming and eager to answer any and all of my questions. The surgery was quick and painless.  Dr. Shan who was my surgeon, carefully explained everything that will happen before and during surgery. Recovery was great after I took the sleeping pill and slept. After I woke up, I was so excited that I could see so well! No more glasses for me!   As a team member, I am proud to be part of such an efficient and caring clinic. I am eager to start my life with my new and clearer vision! read more

I had my eyes done 2+ years ago. I've wanted to wait before leaving a review because I wanted to see the results 2 years in. Making an appointment was super easy. I had a friendly doctor go over all my options and if I was a good candidate for what I wanted. Of course, I was. They booked an appointment for me the following week. When I arrived, I saw a lot of people waiting to go for surgery. That's when I realized how popular these guys were. My turn came up and I went in. My doctor was amazing. He made sure I was ready and within 15 minutes, I had perfect vision. My downtime was less than 36 hours. Other than the pain on the first time, I could say that this was easily one of the best decisions I've made all my life. I will not be going back to cleaning, losing, buying, fixing, breaking glasses ever again. I highly recommend London Eye Centre. Do yourself a favour and get rid of your glasses for life. read more

I recently got Intralase SBK here ( 1 week ago) First of all before booking a consultion I called with a few questions and they were open about prices on the phone and answered my questions about each procedure. During my consultation (free) I got all the answers for the questions I had, did a few eye tests to see which procedure I was a candidate for ( some may only be able do to PRK and some can only do intralase). I was lucky enough to be a candidate to both. I chose the intrase ( $400 more each eye) as the down time was the shortest. They were able to book my surgery date for a few weeks which was great. Day of my surgery, I was told I would be 90mins in and out but it was actually only 25 mind and I called got a ride home ( you need a ride home that day and a ride next day for your post op). After the surgery I was recommended to take my eye drops and prescription drugs ( optional but I would say get them so you go to bed instantly- i made that mistake). There was no pain after but you could feel light sensitivity. The day after I had a check up and every thing was great. They told me I could drive next day.!!! Overalla it was a great exp and I could thanks Dr. Shan more he was great, quick and I felt confident going to see him :) read more

Great experience overall. Just wish I had done this sooner. I had the Intralase procedure which was well worth it. I didn't experience pain and didn't have to take any painkillers. More than pain, it was just discomfort that I went through. Although that didn't last more than a few days. In terms of my recovery with the Intralase, I was able to look into my computer the next day - although I didn't want to strain my eyes so I gave it another 24 hours. I was also driving by that time too. The service and support are top notch. I had one side that was over corrected, but I went in 8 months later for a correction and now I'm 20/20. read more

These guys were amazing and the eye surgery changed my life. I only wore contact lenses for sports and even then I could only comfort a few hours. My prescription wasn't awful but I could not handle not having 20/20 vision. These people liberated me from that and were amazing to deal with the whole time. read more

I had my PRK surgery done a little bit over 2 months ago and I'm pretty happy with the results. Here are my experience listed in bullet format: Pros: -technician, nurses and the doctor were all very good. They know their stuff in and out and is patient when I was asking them questions. I like the fact that they provide the reasoning behind the answer (as compare to just a quick short one word answer). This helps my concerns about the procedure quite a bit. Could Improve on: - they didn't really call me to confirm any appointments. Even on the day of the surgery I didn't get a call the night before. They could improve on this aspect. read more

Had my surgery done 2 weeks ago. I chose Intralase SBK with Dr. Shan. He was nice and confident, easy to talk to. He reassured me with all my concerns. Procedure took about 10 min. I'm someone that's just terrified of feeling pain and honestly, the most uncomfortable part was putting that clamp in to hold your eyeball - and that wasn't even painful. I was so scared going in but the procedure was so fast. Once they remove the cornea flap, you won't be able to see anything for 20 seconds or so and then you are asked to focus on the red light, that's when they correct your vision. As soon as I was done, I can notice a big difference right away in my vision. I can see better, but not perfect. I did take the sleeping pill right after my surgery (my surgery was at 7:30 pm) and slept pretty much throughout the night. I'm glad i did that. Throughout the next couple of days, my vision just got better and better. Despite seeing "halos" at night and the occasional dryness, I have no regrets getting this procedure done. It's definitely life changing and my one regret was not getting it done sooner. I took one star off my review as my friend also had her eyes done and she chose "monovision". Her right eye is still swollen which impeded her healing, making her right eye not see clearly and quite blurry. I'm not sure if it's the procedure, or her ability to heal as quickly that's what caused her having this issue. Regardless, my overall experience was great and would recommend coming here for yours eye correction. *** EDIT - Dec. 14 - called the clinic to ask for a copy of the receipt, had issues with benefits provider and needed a copy. Person I spoke with was rude and had an obnoxious tone to her voice and abruptly hung up on me before I can finish talking. read more

Very happy with this facility. Went in completely clueless about everything. I had to fill out some papers(name, any medical conditions etc). They did some sight tests. I was explained the entire procedure, all the ins and outs. I had the no touch PKR surgery one 1 & 1/2 weeks later. Surgery went perfect, no pain. Healing was only 3 days(3rd day was the worst, but sleeping made me not notice it). Went in 4 days later, and I could see 20/20. They make sure you come in every 5 weeks to check up and make sure your doing well. Very comforting, very comfortable place to be. Definitely not sales pushy. Also not to mention the life time warranty! As I am 18 years old, this is a big deal. If my prescription ever changes in the future, I get it done again at absolutely no cost. Click here to see me full review on youtube https://www.youtube.com/watch?v=L-wM1UI8U5U read more

On the whole, I had a positive experience with London Eye Centre. It has been a year now since I had the PRK operation and my vision is excellent. The reason for the missing 5th star on this review has to do with expectations and I would urge anyone considering the surgery to reflect on everything involved in buying what I term to be somewhat of a convenience. My initial recovery, the 3 days following the surgery, was a breeze and I didn't need to administer any of the pain relieving drops (I did strictly follow the regiment of other drops though). The following three months, however, were very difficult as my near vision was extremely compromised. I work in computing and for that entire time, I continued with moisturizing drops every 1-2 hours during the daytime, and relied heavily on a magnifying glass to get things done. I was also taking a evening class at that point with a substantial reading component. Though I was able to drive within 2 weeks of the surgery, it took months before my distance vision improved to the level that I previously enjoyed with glasses. In the first year following the operation, it is also recommended to always wear sunglasses when in direct sunlight. As such, even today, I continue to carry around a set along with a bottle of moisturizing drops in case my eyes get dry, which they do. A year later, I still average two sets of drops per day. When I think about this in terms of the convenience it was supposed to solve, it was easier for me just to grab my glasses in the morning and forget about it rather than constantly putting on and taking off sunglasses and carrying around drops. Prior to the surgery, I had had no issues with dry eyes. London Eye Centre does a great job with the orientation, the operation, and the follow ups. That said, if you choose the PRK correction, be aware that you may be in for a lengthy recovery period and that there may be long term complications with which you will have to deal with for the rest of your life. read more

6 weeks ago I underwent PRK laser eye surgery and it quickly proved to be one of the best choices of my life. Vision correction has already improved my daily life and my training routines! I am a full time athlete and having this procedure has allowed me to not have to worry about my contacts falling out in practice or tournaments anymore, giving me one less thing to worry about in my athletic performance. Everyone at London Eye Centre was experienced, confident, and friendly, and I couldn't have imagined a better experience. If you have been thinking about vision correction I highly recommend doing it at London Eye Centre! read more

I was super nervous to get eye surgery done and my only regret now is that I hadn't done it sooner! I was able to get in for a consultation right away, which is great for those of us who overthink things. I met with the eye doctor and the very nice man who oversees the financing etc. I felt like everyone was easily able to answer my questions and put me at ease. I was able to schedule the surgery for not long after. On surgery day, all the front office staff were extremely nice and comforting, I especially enjoyed the one providing the ativan. My only complaint is that the surgeon himself was a little short, not as eager to answer my questions or put me at ease. It's clear that he makes the same speech often and is almost bored by it. The surgery itself was as pleasant as I guess it could be. It's not really an experience I would rush to repeat but at least it's super quick!! The recovery wasn't too bad, some dryness and light sensitivity but after wearing contacts or glasses for the last 16 years the hardest adjustment was NOT reaching for glasses in the morning, and not having to worry about taking out my contacts at night. It's been 2 months since my surgery and I still find myself sometimes thinking "oh I should take out my contacts" I am more than happy with my experience at London Eye Centre and would absolutely recommend them to anyone sitting on the fence about having this procedure done! DO IT! You won't regret it! read more

The London Eye Centre ruined my eyes. I had Lasik surgery there in Feb 2014 to correct minor shortsightedness. It was supposed to be a simple straightforward procedure performed by Dr Maerov. I found him to be quite rude and uncaring when I met him the day of the surgery. Like I was another patient on a conveyor belt trying to get me through as quick as possible. That said the surgery went without a hitch and I was sent on my way with instructions to return for regular check ups by their optometrist. I noticed fairly early that I was seeing a lot of ghosting and halos at night which their staff had assured me would not happen. When I told their optometrist he dismissed it with a joke. This happened several times over my check ups. Finally after 6 months he told me I had been undercorrected and would need an enhancement. Since I was not comfortable with Dr Maerov, I requested to have Dr Sanmugasunderam otherwise known as Dr Shan...big mistake. At first we tried drops to see if my symptoms were simply dry eyes. After that failed he said that he was 90% certain an 'enhancement' (a term that should be replaced with "having another stab at it") would fix my issues. Since my right eye was a touch worse than my left I asked if having surgery on just the right eye was an option and then later on the left. He said that was fine and wouldn't cause any issues. Again this was a huge mistake, possibly the worst of my life. We went ahead and did the surgery on my right eye in August 2014. Since then my life has been a nightmare. I've been told my right eye is slightly overcorrected. What happened after the surgery I couldn't imagine. The way I was treated by Dr Shan was inexcusable. My right started off blurry. I couldn't use it to read and to focus it on anything I had to strain considerably harder than my left eye. Problem is you can't strain one eye harder than the other since they work together. This means one eye is always out of focus and that's hard for the brain to handle. But it went beyond just one eye being out of focus, because the muscles and nerves connected to my right eye started to tighten. 3 weeks after the 2nd surgery and I had constant pain in my right temple. The eyes felt unbalanced and I had a headache that would not go, even with my eyes closed. The ghosting in my right eye was also much worse than before, although that didn't cause pain. The only relief I could get would be in the mornings before I opened my eyes, and even then sometimes I would wake with the headache. What never went was the tightness in my temple. So I returned to the LEC quite distressed hoping they had some explanation and cure. They didn't but what was worse was Dr Shan told me I was making trouble and making their lives miserable. I should enjoy my new vision and if I wanted he could show me what real misery was like by showing me his other patients! (Yes, I should have asked him how he messed their lives up too but I was in no frame of mind for witty retorts). Since he was so rude I recorded 2 of my follow up visits with him and I have him saying this to me. I also having him calling me an asshole. Listen to the full consultation here: https://youtu.be/z1-qX-aAasQ Skip to the 18 minute mark to hear some of the worst stuff he says. To have your surgeon call you an asshole and to say you're making his life miserable after he ruined your vision is unbelievable. Needless to say their lifetime warranty means nothing as I couldn't bring myself to keep going back after that. They got their wish as I didn't return. Since then I have spent thousands seeing other Drs and even went to see a specialist contact lens maker in Texas. He could fix the ghosting but not the balance and headaches unfortunately. I had to take 4 months off work and a year and a half later I still have headaches every day. I used to have to wear an eye patch over my right eye to get some relief. Now I'm forced to wear a reading lens over my right eye but it only gives mild relief. The discomfort and pain is constant and may never go. I take full responsibility for having the surgery and the unlikely outcome I've experienced. However the way I was treated at LEC and by Dr Shan in particular was absolutely horrendous. I wouldn't wish him on my worst enemy and personally I think he should lose his license for what he said to me. DO NOT SEE THIS DOCTOR! STAY WELL AWAY. read more

I booked an appointment through their website and someone called me promptly to schedule a time which was actually the same day (great stuff). Upon arriving I kinda thought: hmmm the building looks a bit old, wonder if their equipment is old also...but that was quickly laid to rest upon entering the waiting area. I tried getting some change from the receptionist for the parking outside and as I asked the receptionist, a doctor (assumed to be a doc) overheard that I needed change and told me that they have tons of free parking but if I wanted change he had some...I offered to give him my paper bill and he refused...hmmm...ok ok its starting out pretty good...but lets see...I was asked to fill out a form and then proceeded for my numerous tests to see what my eyes were doing...I had LASIK done 10 years ago in San Diego but I felt I needed a touch up on my left eye as I really got used to 15/20 vision and it appeared to be a bit worse now... I then proceeded to see the eye doc and he did some more tests and basically told me that I was a candidate for a touch up but he felt I didn't really need it at all as my vision in my left eye was 20/30 and my right at 15/20...Ok to my surprise I was like: What? you don't want me to get a surgery? Are you serious? Coming from the states its like you sneeze and they want to operate...I was flabbergasted...I asked repeatedly if he was sure and he said Yes...just come back in a few years and we can see what you need...ok I asked if my eyes were healthy and he said let me do a further exam and confirmed my eye health to be great...Fantastic! I proceeded to the front to pay for my exam and they all told me it was complimentary!!! Are you kidding? I felt so guilty leaving the place...Upon driving home I thought about how this is exactly the feeling that all customers/patients in this case...should feel about ALL businesses...feeling like you got Value Value Value...having said that I told my friend to go here and get her eyes checked up as she always wanted to get LASIK done...Long story short...I cannot emphasize enough how this is exactly the type of Business that should be given an award!!! Amazing Stuff... read more

Very professional and I recommend to all my friends. London Eye Center is the high quality medical grade care you want when your performing surgery on your eyes - and at a reasonable price compared to competition. London Eye Center is the first and longest running Laser Eye Surgery provider in BC!! I went to 3 other Laser Eye Centers: Coal Harbour, LasikMD, and King LASIK before choosing London Eye Center. The other 3 are all sketchy. They try to sell too hard or charge too much. read more

Had my eyes (well eye) done there years ago and had excellent results. They advised me that I might be able to get the results I wanted by just getting my one eye done and it worked. Saved me tons of money. It's not often that that happens. read more

I had no-touch laser correction to both eyes in 2002 following great recommendations by no less than 3 workmates who all went to LEC with excellent results. I ended up with better than 20/20 and the only side effect was nighttime starbursting which was not significant enough to need to wear anti-glare lens while driving. I have no hesitation in recommending their services, however that is with the caveat that the staff who treated me are likely no longer working there. I think my doctor's name was Anderson? HOWEVER: If you currently have strong vision correction requirements (I was only 2.5/2.75) please do yourself the favour of considering what your options will be when your vision naturally starts deteriorates again over time. 12 years post surgery, I am back to 2.5/2.5 now with added astigmatism and also need reading glasses - natural or resultant of the correction, who can say but that's the current situation. Basically, I'm just mentioning because I don't recall ever being told this through consultations or in the written information provided by LEC. While laser technology has progressed since 2002, contact lens technology may not yet necessarily fully support its after-effects relevant to your needs. Ask your doctor BEFORE surgery whether your correction measurements will permanently determine your lens options. I have no doubt they will give you the scoop. Also - I was told at the time there was a lifetime guarantee so in theory I should be able to go back and get my eyes corrected back to 20/20 again. Would I do it though? No. I'm happy to go back to glasses. read more

Best Xmas present to self ever Waited too long to actually have laser surgery. Previously went to coal harbour for consultation, but I was more pressure to book surgery date than given explaination. Their $1500 for both eyes turn out I need to have tissue saving procedure which cost another $150 per eye plus the kit $200 total $2000. I decided to have another consultation at London eye and totally different experience. London eye is more detail, explain procedure and things I haven't thought of to ask which make me feel comfortable. They also explain their machine vs coal harbour, coal harbour required additional piece for procedure instead of London eye machine has been manufacture by laser company and has been upgrading/improving that does not required additional piece, got sold right then. $3000 no tax and no other fee, but then they have promo knocking $500 off. Booked and had surgery on nov 13 at 6:30 pm came right after work. Had final check up and numbing eye drops surgery took few mins from laying on the bed and off. 30 sec for each eye. Went home and slept till morning. Recommend to get sleeping pill to help u sleep after surgery since eyes will keep tearing and hut a bit...... Next day can't really open eyes, went in for check up, everything normal. 3 days later start to see things better and doesn't hurt, 1 week eyesight improved from 750 to about 300 compared to co worker, 2 weeks better than friend whose prescription about 100, still improving. Best thing I ever done for myself........ Keep waking up reaching for my glasses and realize I can see Before my surgery at London eye, my co worker just did his at London eye 2 months ago, found out my best friend did it at London eye 11 years ago and has no problem till now and before she did it, 3 of her friends also did it, make me feel more comfortable. No glasses yay....... Really recommend London eye for who want to get rid of glasses or contact lenses. 16 years contact lense, no more wasting time wearing contacts....... read more

It's been 3 weeks since I've have my laser surgery and I couldn't be happier. When I went for the initial consultation, they answered every single question I had regarding the procedure. Everyone in the office was very nice to talk to. Now, I'm not one to complain about other companies BUT if your anything like me, you wouldn't just one stop shop.... Sooo I contacted another company (pacific laser eye center) emailed them TWICE! Each a week apart... aaand then called, was placed on hold for 6 minutes and when I finally talked to the person/receptionist it was like they wanted to get me off the phone, it was very rushed and rude. Not to mention how much they quoted me... Needless to say after I had done a little more research, contacted a few more companies, London Eye Center just felt right. Price wise, procedure wise and overall how comfortable I felt in their office with the staff. Leading up to the surgery everything went as planned! Surgery day: a breeze! I went into the room with Dr. Shan and he went over everything with me and assured me everything would be just fine. His bedside manner was amazing. Very professional and kept me calm the entire time. The surgery itself, painless! The burning smell didn't really phase me... to be honest I didn't really smell it! The surgery was on a Friday and by Sunday night I had no pain or discomfort at all... exactly a week later, on the following Sunday, I got up in the morning and looked outside and could only see clearly out of one eye (yes, I started freaking out but they told me that was normal haha) by the next day I got to work and looked outside and bam just like that... 20/20 out of both eyes :') The doctor I had for the consultation and surgery follow ups was Steven. The surgeon I had for the surgery was Dr. Shan. I personally enjoyed being seen by the same doctor every follow up, instead of being passed off to a different doctor each time. I know this is a really long review but honestly couldn't be happier with my decision. Thank you London Eye Center. read more

I had my eyes corrected here in 2003 and part of the offer was that I would get one correction for each eye at some point in the future at no cost. It's now been a number of years since the procedure and my eyes are starting to get to the point that I'm thinking of getting that one free correction done. When I contacted the center I was told they would do it but all the doctors had changed and the new ones weren't willing to stand by the offer I agreed to. They wanted $500 per eye to do the "free" correction. I am disappointed and frustrated with this because the free correction was one of the big reasons I decided to give them my business. London Eye centre made a promise to me but they failed to deliver. I would highly recommend spending your money elsewhere so you get what you think you are paying for. read more

My wife, my mother and I have all had our eyes done at LEC. We all were very happy with all phases of the treatment. The education you get before the procedure was detailed and answered all questions. The actual laser correction was quite simple and painless. Each of us had different lengths of time for recovery. I had little difficulty and was able to function normally 48 hours later. My wife had a bit more pain and it took her about 5 days to recover. She will tell anyone that listens it's the best thing she ever did. Can't recommend them enough, I've sent several people there and all have had great experiences. read more

I recently have had the Intralase SBK eye surgery at London Eye center twice, because the first time my vision was not corrected as well as it could be and I still had an astigmatism in one eye. I was okay with having to have it done again until I had the misfortune of meeting Dr Suren Sanmugasunderam (AKA Dr. Shan). It was the absolute worst experience I have ever had with a doctor. He was verbally abusive with me and very arrogant! I left there traumatized, sobbing uncontrollably, in complete shock AND without my surgery. I did get to go back the next day and have surgery with another surgeon who was very kind and took the time to explain what my options were. My reason for rating 1 star is because of the abuse I endured from Dr. Shan and for the fact that when I went to the manager (MIke) with other bad reviews of Dr Shan printed up and in my hand, and explained what I had gone through with him ,the manager seemed to not really care and just blew it off as the end of a long day for the doctor. And said that reviews didn't really mean much, "you know take the good with the bad". So Mike shouldn't mind this bad review of London Eye Center. Also if I would have went through with my surgery with Dr. Shan that day I would not have had both eyes corrected, he was only going to do surgery on one eye and would not listen to me when I tried to say that I thought I needed correction on both eyes. If you do choose London Eye Center avoid Dr Shan at all costs! Or at least DON"T go into a room alone with him! Check out reviews for Dr. Suren Sanmugasunderam on Ratemymd and you will see it was more than just a bad day for this abusive surgeon. read more

Was treated to extreme rudeness and attitude by the man who answered by the phone for simply asking to reschedule a free consultation. He had me in tears by the time the call ended. He has no idea what has happened in a person's day that requires them to reschedule something. Something as big as an eye procedure is very important and can be emotional for a lot of people like myself who are coming to terms with sight issues so to be treated so badly was not only unexpected but very upsetting. I ended up cancelling altogether as there is no way I would go to this place after this experience. After reading how some of the surgeons treated people I feel like I've dodged a bullet. I emailed the company to make them aware of my experience and I got no response from management. Don't trust a company that doesn't have basic customer service skills with your eyesight. read more

Worst experience I have ever had with a surgeon. Yes, the rest of the staff is nice but the surgeon is the one who is doing your surgery. Unfortunately, the doctor who had performed on my 8 relatives and friends who had great experiences had retired. You are not given your surgeon till the day of and you might have the misfortune of getting Sanmugasunderam, otherwise known as Shan. This surgeon snapped at me, gave me attitude, called me names, put his hands in my moms face and kicked me out on the day of my surgery. We left in complete shock. This is the worst surgeon and I would not trust my eye sight to him. Not only did he not follow through with what I was promised in my consultations, but he gave me attitude and wouldnt listen to anything I was saying. He denied me ativan that the office, nurse, and technicians had promised me telling me that I'm not strong enough to do the surgery and if i can't handle gory details then i don't deserve the ativan. When i asked him to give me a couple minutes to breath (because he was being so rude and condescending before my procedure) he said I've already wasted so much of his time (it had only been 5 minutes), whats a few more minutes going to do. He told me that i don't want the surgery and kept cutting me off to tell me i don't want the surgery (on the day I had paid and reserved to have it done!). I told him i needed the time because what he is telling me (that I'm not strong and i can't handle this and i don't want this) is making me nervous so he snapped back that "i was crappy from the start". He put his hand an inch away from my moms face and waved to shoo her out of the room. I didn't end up doing my surgery that day because he didn't have the patience or care to waste 5 minutes being a normal human being- he wanted to google camera lenses on the office computer and make his thousands without disruption. Avoid him. read more

I worked in Vancouver, Canada for seven months in 2005-2006 and ran across an add for London Eye Palace for a seminar about their company and procedures. At first I was kind of turned off that it was a seminar but I think it was better because people may ask questions that you may forget to or did not think of. There was NO pressure at the seminar , just a presentation of their procedures, about their lasers and surgeons and then they answered questions. London Eye Palace has the latest technology lasers and works with the top companies in developing new lasers and trains and operates on surgeons around the world. I checked out a company back in the states on a trip back home and was much more impressed with London Eye Palace. I had the surgery there and if I had to do it all over again I would chose London Eye Palace, there where no weak links and everyone was professional from the bottom to the top. I am so happy with my decision read more

After considering laser eye surgery for YEARS, I finally went through with the procedure last week. I had no-touch PRK done. My consultations leading up to my surgery were great. The doctors and assistants were beyond amazing. I was super stoked the weeks leading up to surgery but the day of, I was ridiculously nervous. I kept reading forums of things that could go wrong...yeah, I don't recommend that. The procedure in itself was quick, painless and easy. I was in and out of London Eye Centre in an hour flat. The next 3-5 days were the most excruciatingly boring days of my life. The doctor told me that I would heal faster the longer my eyes were closed. Make sure you pre-download a bunch of audiobooks and podcasts (Serial was my fav) beforehand. I was extremely uncomfortable during the healing process. My eyes watered so much to the point where they became swollen and almost sealed shut. They were dry, scratchy, and just plain uncomfortable. Oh yeah, and don't accidentally poke yourself with the stupid eye dropper..it hurts, A LOT. It was frustrating trying to bathe while wearing sunglasses to prevent water from getting into your eye. Oh, and I got some awesome breakouts since I couldn't properly wash my face for a week. Yup, pretty gross. Other then that, I recovered very quickly. The thing I appreciated the most about LEC was the aftercare. You book 3 appointments after surgery (day after, 3 days after, 5 days after). After a week, I was able to drive, go back to the gym and most importantly shower & wash my face properly! You have to continue with eyedrops and such and my eyes aren't 20/20 yet. They've been pretty dry the last few days but I'm no longer in pain. Anyways, I'm so happy I got the procedure done, although I cannot rave 100% yet since my eyes are still correcting until they get to 20/20. I'm assuming that within a few weeks I'll be able to see clearly. I highly recommend London Eye Centre in New West if you're considering laser eye surgery! read more

It has been 6 months since I underwent no-touch PRK surgery and it has totally changed my life! I had pretty poor vision before, as well as astigmatism. I had worn contacts for years and hated them. I had gone in for a consultation with LASIK and felt extremely uncomfortable as they immediately wanted to set up a surgery date and sign me up for financing. It was going to cost me an extra $1000 in interest fees! So I got a consultation at London Eye and was sold right away. There was absolutely no sales pitch or pressure to book. It was simply as advertised: a free consultation. I felt comfortable and felt that the staff were genuine. They also offered me a $500 discount because I work in healthcare (bonus!). The surgery was quick and painless. The recovery time was a few painful days but I got the surgery done on a Friday and was driving by Wednesday. I found the drops and medications they prescribe were effective enough. The follow up appointments were quick but thorough and the staff would address any questions or concerns. 6 months later and my vision is incredible! I never had any issues recovering. My left eye gets dry at times but much less than with contacts. So much so that I barely notice. Would definitely recommend to anyone!! read more

Just a quick update. It's been 3 weeks since I had Intralase at London Eye Centre and I am amazed at how wonderful my eyesight and how quickly my eyes have recovered from the surgery. The initial dryness I felt in the beginning cleared up at the 2 week mark, and my eyes have been completely comfortable ever since. It's such a miracle to see without needing glasses or contact lenses. After 30 years of lenses it's so wonderful to be free of them! Thank you again London Eye Centre! read more

Nothing is more precious then waking up after 20 years of being legally blind to being able to see with a 20/20 vision. I was told I wouldn't be able to get laser since my prescription was at -12, however hearing the great news at my consultation that I would be able to see without contacts or glasses was a true blessing! It's been almost a year since my surgery and I couldn't be happier with the customer service and care I received. Having the staff and doctor be as happy as I am is a wonderful treat. I rave about my surgery to everyone, and I have had many ask me where I did it and how amazed they are at my happiness with my results. Thank you again London Eye Centre! read more

It has now been 13 years since laser eye surgery at London Eye Centre, and vision is still 20/20. I was a bit concerned that vision would not remain crisp over 10 yrs, but am very pleased with the results. Staff and doctor were very pleasant and process was very professional and efficient. Highly recommend London Laser Eye Surgery Centre to anyone looking to improve their vision. read more

Both me & my husband had our eyes done at London Place and both us of had a very positive experience, before, during and after. They take the time to explain everything and the procedure is quick and painless. They have been around the longest and truly are the best you'll find. read more

I had laser eye surgery done at London Eye Centre and was very happy with the outcome. They were very professional, and the procedure went well. Have recommended London Eye Centre to others. read more

Had a great experience - recovery was quick, and followup very professional. When I returned to my own optometrist for long-term followup (I came to them from out of province), he couldn't even tell that the surgery had been done (i.e., he couldn't see any evidence of scarring, incision, etc.). I went from 20/30 to 20/13. I recommend this clinic to all my friends and colleagues. read more