I called today to book appointment for the family. What a bad customer services i experienced from Jen. I was patiently waited on the phone but when she answered was wow. She raised her voice. When I was asking questions she answered What! Lol. I been coming to see Dr. Rai for the whole family he is a good eye Doctor now I might not comeback to see him anymore due to this girl attitude. read more

I was rushed through a particular step in my exam (astigmatism). When I went to get my glasses the ministry said I had to wait 6mo. When I got my glasses the red and blue colors were separating. I have had the same prescription for over 10yrs. until he changed it. I'm on disability and he won't change it back without charging me $110, not to mention it will cost me $200 for new glasses because the ministry covered the glasses with bad lenses. I can't use my old prescription. They told me my eyes were strained that's why my new prescription didn't work, but I can wear my old glasses fine. The only problem with my old glasses is the frame is falling apart. I will never return to this optometrist. read more

After waiting 30 minutes for an appointment early in the morning, the doctor there was rude, unapologetic, and finally, without telling me anything about pricing, he told me that he would "recommend to me" a certain pair of contacts which I bought because I knew nothing, only to find out that I had just bought the most expensive option. once again, he told me nothing about the pricing, and essentially made a quick dollar from a clueless customer. If you want quality, and a doctor who puts his patients over his profit, go somewhere else. read more

It was my first time there in a while. For covid times, it was well organized and Dr. Rai was really good and was really knowledgable. His standard of care was really good. I got in and out really quick. What would of made this better and I'm just realizing it now, why don't they include measurements for Pupil distance on the perscripton. It's on the perscription, but it's blank. If it's part of a deal with Lenscraters, I'd pay 20 bucks more to get that listed. read more

So a previous review ranted a bit about the cost to see the optometrist. Lets just say I am eating my words, well just a little. They are still expensive ($90 for an eye exam) but they not include the dilation of your eyes in that cost if you need it, which I do because I am so blind they want to make sure nothing else is going loose inside those eye balls of mine. Last week I had to go for my bi-yearly eye exam. I had called an eye doctor closer to home to see what their cost was and it was $120, so thus the reason I am eating my words, well a small bite of them anyway. When I got there I received the usual friendly and efficient service. The doctors there are always very kind and honest. They don't push anything on you which is so nice. They recommend. Heck they have even recommended for me to get laser eye surgery when I am ready, which is nice because if the eye surgery worked they wouldn't be seeing me as much, thus not getting my hard earned cash lol! Anyway, I digress. As I was waiting I noticed a small, in office advertisement of their yearly daily contact deal and WOW, the beat out clearlycontacts.ca by a landslide so I have changed from the monthly to the daily as they are much healthier for the contact wearers eyes and I am in LOVE! My eyes always feel so much better now. What was really nice was that they gave me 5 days worth of samples to see how I liked them before I purchased them. I am now the most loyal customer they have! read more

Summary: Metropolis Eyecare Centre is conveniently located, a professional practice, reasonable processing time, and pricing leans to the expensive side (but not absurdly so). Background: I was looking for an optometrist to have a vision test done. I was working at Metrotown at the time, was pleased to find conveniently find Metropolis Eyecare Centre while in the mall, and quickly got a few times held which I confirmed later that afternoon. Next day, went for the vision test. Breakdowns for my visit: - arrive 5 minutes early for my 5:30pm appointment - sit in waiting area for 14 minutes - asked to pay in full before the exam, takes 1-2 minutes (note: no e-receipt???) - pre-screen immediately following payment, takes 1 minute - move to vision test room, wait 4 minutes - vision test, chitchat, and given results: 10 minutes Final thought: When setting my appointment time, I had asked for how much time to budget and was provided a quote of 45 minutes. Given that it took less than 35 minutes from (early) arrival to finish, this vision test was fine for timing. read more

I was pleased with the level of care I received from Dr. V. S. Mangat. I have seen other doctors before at this location but, none of them took the time to ask as many eye care questions as he did, to do as many tests as he did and to be as thorough as he was. He is very knowledgeable on the subject of eye care and provides high quality care for his patients. For future eye care check ups I will definitely see Optometrist Dr. Mangat and highly recommend him to others seeking eye care support! read more

I've been coming here for about 7 years now. Eye exams are fairly priced I believe its $90 for an adult eye exam. This office I believe also offers incentives for children to get eye exams which I think is great because some parents may be hesitant to take their kids for financial reasons. sometimes the wait is a little long, but based on my experience it usually depends on the time of day I make the appointment for. Front desk staff is always friendly and helpful. I've asked for old receipt reprints, copies of old prescriptions. I recently had PRK surgery on my eyes (laser) and their post-op follow up package is fairly priced too relative to other offices in the lower mainland. Dr. Gandham is very friendly and takes great care of my eyes - gave me lots of advice on how to care for my eyes properly post surgery. I would definitely recommend anyone looking for a conveniently located and ethical optometrist. read more

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An ok exam- felt very rushed -- Ordered contact lenses, in addition to new eyewear from Lenscrafters, at the same location -- the order was not complete or correct until the third time... Was promised a discount after the second miss-fire on their part only to find out at the time of pickup they would not offer anything. I would not have waited for the third time for their incompetence had a discount not been promised for what was their continual mistake... I found the staff cold and impersonal and had I not needed them for a planned trip, I would have walked away. It took them over 7 weeks to get the order correct. Lenscrafters, whom I found very professional, may want to look at continuing their relationship with this particular office... read more

My family has been going here for well over 10 years. I've never experienced any of the issues discussed in some of the other reviews. The reception people have always been extremely polite and professional. The do ask for payment in advance but i suspect it is simply easier that way and avoids issues. Eye exams for adults are not covered by medical - and given the level of service and advice I've received from Dr. Rai, it is a bargain. He is soft spoken, professional and kind. I have sent many friends and family to him and they have all raved after their appointments. I have always purchased my contacts from here as they offer great pricing and service. I would absolutely recommend them! read more

Disappointing. You go in for an eye exam but they won't give you the figures for contacts unless you buy contacts from them.

I went to see eye doctor because there is sth inside my eye and they charge me money for eye examination and give me reason "because of first time walk in " . It don't make sense to charge my money . I just realize today I went to other eye care centre they didn't charge me anything because I have care card. And I called in today , the people who picked up the phone , terrible service ever . Black stop I will never go again . read more

Time for the annual check up! The Dr was very nice, took his time and helped me address some issues I've been having with double vision, which was sourced to extreme eye fatigue. I've been coming here for 20 years now, and I want to be loyal as they are so nice and have my whole eye history since I was 11 here. BUT, after shelling out $90.00 they wouldn't give me my contacts prescription. Just glasses. When I asked for my contacts prescription (which is different and used to come on a different triplicate form) they said no, they will be just adjusting my contact prescription there as I buy them and they won't give it to me because it varies from lens to lens blah blah blah. As a 95% contact lens wearer this is unacceptable to me. I paid for their service, and I believe I am entitled to my prescription so I can be free to buy my lenses anywhere. I will be looking into the law and ethics of them refusing this to me. I am not willing to burn this bridge just yet, but they are pushing me in that direction! I don't care a smidgen that they lose business to online retailers, that's where I WILL go and this is just reinforcing why I won't pay for their overpriced sub par selection. read more

We didn't have an appointment, we just walked in and it was a 20 minute wait to get tested and have our pescription. Moderatly priced for the service offered. Receptionist was a bit out to lunch and clueless, thankfully she wasn't the one putting the solution in the eyes. read more

I had Dr. Gandham for my eye exam and he basically was my eye he knew so much and he was able to pinpoint what problems I've been having and why I've been getting head aches and dizziness. He recommended certain things to get for my prescription but are optional if I feel I don't need them. I got what he recommended and now my eyes are doing so much better :) not only that they were all so nice there read more

I was happy with this clinic. It's right in Metrotown which is close to my work. The doctor and staff were pleasant and efficient. I also like that it's next door to LensCrafters. What else can I say? They examined my eyes, I got a new prescription, I will come back when I need another vision test. read more

The doctors here are very good and exceeds my expectations but the reception could be a little better. The doctors are deserving of 5-stars. Better managing of walk-ins vs. bookings would be greatly appreciated. Better judgement when taking walk-ins would have greatly impacted my visit. Having to wait 30 mins for my booked appointment without a courtesy call is why I am giving 3-stars as an overall experience. Apparently they do try to inform bookings if they were running behind, it just happened to be my luck that they didn't inform me. Then again, at the end of the day, things could be worse. read more

Went to Metropolis Eyecare Center to replace glasses that broke during a flight to Vancouver. Staff and doctor were very nice and personable, regrettably I was given a prescription that did not work for me, making my near and mid vision blury. The only thing they were willing to do is to review the prescription 4 days later, in my opinion quite useless solution. So as nice as the people were this clinic gets a FAIL from me. read more

My boyfriend recommended this place to me. He is usually one to find fault in everything but had nothing but great things to say about this place and their doctors. I saw Dr. Gandham and I could not believe how friendly, respectful and informative he was. I felt as though he was teaching me throughout the exam. I did not buy glasses or contacts there since i'm planning on just buying online and no one was pushy or anything, everyone was just really friendly. I will without a doubt go back. read more

They won't give you a contact lenses prescription unless you buy from them, an further Moe, the receptionists are rude. I had to fight to get them and when I eventually got them, I ordered online and found out that they were the wrong ones and they were not clear. Very unprofessional. I have been coming here for a long time an now I won't give them my business anymore. read more

I have been coming here with my whole family for over 10 years to see Dr. Rai. Today they kept me waiting for over 1 hour for an 8 minute exam, which cost $90. Front desk was extremely rude and their only concern is to obtain payment upfront. They have no respect for my time and no one would acknowledge their delay. They are more interested in selling contact lenses than doing the eye exam. Will not be returning. read more

Our family has gone to Metropolis Eyecare for many years. Dr. Rai is excellent! He is kind, thorough, professional and caring. The staff is always friendly and efficient. We have received nothing but excellent care here. I would highly recommend it! read more