This is an update from my review back in 2014. It is still a great welcoming bike shop ten years…read morelater even with the minor adjustments to ownership of the shop. As I age, nice to see I now can get an e-bike here to cope with Westchester's steep hills. Loving the new cargo e-bike I bought recently. It is turning into a car-replacer. The shop's location is fantastic, smack in the center of the Rivertowns on Dobbs' Main Street and very close to the Aqueduct Trail, Bee Line Bus stops (buses now all have bike racks on them), and the MetroNorth station. More on-street parking spaces seem to be available since Dobbs made some changes to pricing and rules, plus there is a municipal lot around the corner and Dobbs even installed some on-street bike parking. The location really helps with the killing time during a repair. Depending on how busy they are, I can get a coffee, lunch or swing by the hardware store or some of the new shops downtown or even hang in the Library across the street which has a nice view of the Palisades. Or if it is going to need an overnight or two stay, I can hop on the pretty-frequent for the suburbs bus to get home.

The guys here are the best!! They put my bike together and realized a problem right away in which I…read morehad to contact the manufacturer (I bought this bike online) to get a new part since it was still under warranty. They offered their contact info so the manufacturer could speak to them directly if needed or had any questions. They put the new part on right away once it was received -- it was shipped directly to them (another courtesy they offered me) and had it ready for me first thing next day. Jason and Dominic are the best! SO happy I live close by to have these knowledgeable guys take care of my bike whenever needed.

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.

Mike and his team are the best you can get when it comes to bikes, repairs, and service. I've been…read moreto bike shops around the USA & my Trek Madone has never felt more smooth once Mike's team tuned it up for the summer. Look no further if you're interested in getting into cycling.

Stopped in to see Mike for shoes. He hooked me up with some sweet kicks. He offered great advice. I…read morecan't wait to ride tomorrow. CP

This is a fantastic family-run local store that gives excellent service, has great products, and…read moregoes the extra mile for its customers. I considered buying an eBike online, but realized how important it was to have local, in-person support. I want to be able to bring the bike in anytime, rather than have to deal with an online support group overseas that may or may not be responsive. If I have a problem, I know the bike will be fixed on-site and I'll be riding again quickly. Riley and his wife were incredibly friendly, supportive, patient, and flexible. They took any concern or fear I had of e-bikes out of the equation. The excellent warranty for the product and the test ride won me over. I went with a Ridge Rider as I want to ride trails, but at not a fan of the fat tire e-bikes. The accessories are where the prices start to creep up, so while they individually are reasonable, in aggregate it can jack up your bike cost. I am incredibly happy with my purchase and the fact that I bought local from a family-run business. If you're considering an e-bike, visit Riley and the family before you make a final decision.

I haven't had this much fun riding a bike since I was a kid. Riley was awesome and set us up…read morequickly. I can't want to go back and rent again.

Mike is a gem. Friendly and knowledgeable. Helped me out with my daughter's bike issues fast and…read moreefficient. Great bike shop. Thanks again.

When I stopped in for some air, since this shop is a mile from my house, the owner looked at my…read moreSpecialized bike and told me he will put me "on a more comfortable bike" suggesting that I bought a bike that I do not understand or is out of my ability. Rude? Yes. When I shopped for bikes for my kids, I bypassed the place and bought mine in Ft Lee! After 20+ years of patronage, I am never to step in there again because the owner condescends on his customers! Not everyone who rides a road bike rides 10,000 miles, but a local shop owner should not make them feel inferior when they have supported them for so many years.

Super friendly staff. The owner had been working at the shop since I started biking as a kid 15…read moreyears ago. I just had a crash and brought my Cannondale in to get looked over. They have great prices for service and my bike is ready to go. I don't plan on crashing again, but will definitely bring my bike here for tune ups.

awesome bike and ski shop i will miss the owner and the family shop. i am very sad about this…read moreclosing always get my bike fixed here

Love the super-focused nature of the owner. He did a tune up for my old Fiji road bike and had her…read morein optimal, road-ready shape in a day. Very reasonable prices. He eye-balled the bike and gave me a quote after I told him what the issues were, and even though he put new brake cables in and did a bit more service than I had originally expected, the price hadn't budged. Highly recommend.

Bought an e bike. Had it assembled. Ready overnight at a reasonable cost. Gave me a few tips on…read moreMaintenece etc. Would recommend People's Bike personalized prompt service. Plan to use again.