[Experience with vehicle repair and car rental.]…read more My car broke down on the turnpike, and this was the ONLY place in Bedford that was A. open, B. worked on motors, and C. also rented cars. 3 hours from home, and 2 hours from my destination, I was stranded. the folks here were so kind and understanding of my situation. I was able to easily rent a car to get where I needed to go, and I would leave my car at the auto shop while they repaired it so that upon my return, I could return the rental and drive my car home. The rental process was easy, and, although I would have driven anything at that point, the rental was in great condition. The staff kept me in the loop with regards to the (bad) updates on my car throughout the duration of its stay, via phone calls and texts. When it became apparent that my car would NOT be fixed by the time my excursion was done, they worked out payment over the phone, and provided answers to all my questions. The car needed a new engine, a new radiator and a new coolant system. When it was time to me to pick my car up, the only available day was one where they were closed. They left my car for me in the lot, and I was able to get it with an extra pair of keys. I am NOT car-savvy, and I was in a really tough situation. These guys were professional but empathetic, and really held my hand through the whole thing. which, as a not-car-savvy person, was exactly what I needed. And if they weren't so far away, I'd absolutely go to them again.

Husband was approved for vehicle. he decided to put down what they ask for. upon that was told he…read moreno longer qualified for vehicle. but they wanted him to go ahead and put insurance on a vehcile he didnt even have in his name yet. if he would have done that he would have been out the money for the insurance. what kind of practice is this? better educate your sales staff the price you quote isnt always the price you need to pay. tell people up front before someone gets the law involved due to mis representing your self

It's been around two years now since I purchased my car at Nelson's and it still runs great, no…read moreproblems other than somebody backed into the front of my car causing a small crack in the bumper. I cannot blame Nelson's for a hit and run. They have always treated me like family whenever I had a question or wanted an oil change or something. The car is still running great.

Just stopped by to see about selling my handicapped van, but ended up trading in my car and van…read morewhen I saw a 2018 Hyundai sonata electric blue 6speed sports car with heated bucket seats, back up camera, Bluetooth, blindspot detection and even airbags for my knees!! Perfect features for a 72 year old grandma who never thought about getting in a sports car!! I absolutely love my new car and David made sure I could get in and out of it easily!! He even made sure I could get my walker in and out of the backseat!! Excellent service all the way around!! He even helped transfer all the stuff from my car over to the new car!! I am one happy customer!! I would recommend Nelson Auto to everyone!!

I bought a car at RPM PREOWNED AUTO SALES and it has been a nightmare from day one. I bought the…read moreextended warranty within a week the engine light come on and the car was shuttering. I took the car to RPM and they replaced the spark plugs and coil packs and said they didn't see anything wrong with the car. At that point, it has been four months and the car is getting worse. To make a long story short I ended up getting a hold of the Attorney General because I couldn't get anywhere with them and they refuse to service my car. So I ended up taking my car to Falling Waters used auto. From the get-go they were very nice. They told me they would do anything they can to help me. Dennis spent hours trying to figure out what was wrong with the car. He was determined to figure it out. He finally figured out that it was a wiring issue. He took care of that and the car runs absolutely perfect now. The prices are very reasonable and they go above and beyond to help you. I would recommend this business to anyone for a used car or automotive repair. Trustworthy busines!!

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

I highly recommend All Things Automotive to anyone seeking a hassle-free car buying experience. I…read moreextend my gratitude to Roman Springs, Whitney Davis, and their team for going above and beyond in assisting my family and me with our recent car purchase. They were transparent and honest throughout the process, and I never felt like they were trying to upsell us unnecessary services. I was treated with respect and felt like a valued customer, not just a dollar sign. I hope they continue providing exceptional service to everyone who walks through their doors. This has been my best car buying experience thus far! Best part: they didn't even ask for this review!!

Friendly and accommodating…read more My girlfriend was on her way to the shore when her car started making a loud noise. I found all thing automotive on google near where she had stopped. She went , they had just closed. They helped her anyway. It ended up just being an exhaust shroud. They fixed it for no charge and she was on her way. Vacation saved

I normally wouldn't do this but its gotten to the point that I feel like other people should know…read more I bought a 2002 ram 3500 from them back in September of 21. The truck was priced very high considering the year, but I'm familiar with these trucks and know the life you can get out of them. I spoke to a salesman, at length, numerous times about the truck since I'm in Buffalo NY and didn't want to waste anyone's time. I was promised the truck was in immaculate condition, had 0 rust, and was the real deal. I asked for many pictures and again verified that the truck did not have any rust/rot. Again told the truck is perfect. I ended up buying it over the phone, and had a company drive down and pick up the truck for me. When it showed up I started looking at it while it was still on the flat bed. I immediately noticed both from cab mounts were nearly completely rotted through. Then noticed the truck was double framed and the inner frame was so rotted in spots that it was swelling the outer frame. This would immediately fail inspection in NY and I'm sure most other states. Got the truck off the truck got in it and realized that the heat was stuck on and couldn't be turned off. The drivers seat was rusted in place and wouldn't adjust. The dump box was covered in rot holes underneath. Every fluid in the truck was either low or bone dry - front and rear differential, transfer case and the transmission. The passed side brake caliper was so rotted the piston inside of it was crumbling. I could go on I will say I initially called and complained and they did give me a small discount on the truck. I have owned the truck for about 6 months and have almost $12,000 into it trying to make it road worthy. The latest was the transmission going- which I was told by numerous mechanics that it failed most likely because it was so low on fluid when I bought it. I did check it when I first got it, and added 5 quarts to it (holds 6) to fill it. Too little too late. I never want to speak poorly about another business but this truck was a painted pig, they knew it, and clearly I learned never buy a car sight unseen, or trust a word a used car dealer tells you Last one. The truck had been freshly painted when I got it. In the last 6 months the paint on the entire truck has been shedding off in sheets leaving bare metal. You can clearly see no primer was used. I did contact them again when I realized how bad the frame was and their response was " were here if you want to talk"

What a wonderful experience. We weren't able to get there before the end of their scheduled hours,…read morebut Justin willingly agreed to stay until we could get there. We were given the keys to both vehicles we were interested in and told to take them for a drive to where it pleased us. After driving the second vehicle Justin came out and we discussed the car. Justin was very straightforward with us. The car was newly inspected and the oil changed. We decided to buy the car on the spot. Justin then stayed longer to complete all the paperwork. A few days after purchase the check engine light came on. We called and Justin had us come in to have it looked out. The bad sensor was changed quickly and no charge. I would go back there again for the great sale and service!!

Within the first month of ownership, my vehicle experienced a mechanical failure and was brought to…read moreBlue Knob immediately. They were unable to diagnose or repair the issue in-house and subsequently sent the vehicle to the nearest dealership. At the time, I was expected to work near Detroit, which became impossible due to the breakdown. I was provided a loaner vehicle--a Chevy Impala with worn tires during winter conditions--despite the possibility that I could be required to drive several hours on short notice. For several days, I received no updates regarding the status or location of my vehicle. After initiating multiple follow-ups, I was repeatedly told, "I don't know," until I escalated the issue to management. Matt, the manager, was professional and communicative and ultimately confirmed where the vehicle had been sent. I had a safe in the trunk of my vehicle containing valuable items. Unfortunately, I was unable to retrieve them because I was unaware of the vehicle's whereabouts. To avoid further delays, I personally contacted the dealership and received clear information within minutes--something Blue Knob had been unable to provide after multiple days. By that point, the condition of the loaner vehicle required new tires for basic safety during a 5-6 hour drive. Once my vehicle was finally repaired, I was still required to wait for Blue Knob to retrieve it before I could do the same. During my visit to the service center, I overheard staff making disrespectful remarks regarding my request for safe tires on the loaner vehicle, among other comments. I was also informed that I should not have contacted the dealership directly and instead should have waited 3-5 business days for updates through Blue Knob. While Blue Knob presents itself as highly corporate and professional, internal communication and customer treatment do not reflect those standards. Clients should be aware that concerns regarding safety and timely communication may be met with dismissal rather than support.

Excellent service. Sales staff was awesome. Prices are absolutely reasonable. They don't play the…read moredealership "price game". The price is on the vehicle and they stick with it. Excellent place to buy a car as they do not stock cars in garbage condition.

This place is a joke. Went here to see about a car, expressed interest in buying a car, got ignored…read moreand never even got asked a single question. After looking over the lot there wasn't a single vehicle i even wanted. All crappy prices and high mileage, asked about a car and was told it was a hybrid, even though i own the same car and its not. Then the mechanics came out and started wispering to each other and giggling like they were 5 years old. If only they knew i actually work on cars, and i wonder if they would have giggled when i pulled out my professional ODB2 scanner to look over the piece of junk car they are trying to sell. Honestly doubt it. So if you want a car that was bought at auction and up priced big time this is the place to go, just hope the transmission don't fall put 15 min after you leave. Do yourself a favor and go someplace that adults work on cars and if you're going to buy one, go buy it at the auction yourself and save money, you will be putting more money into it soon anyway. My advice, only go here if you're desperate, if i could rate them zero stars i would.

purchased a vehicle from here was told that it had a bad catalytic converter okay easy fix, not the…read morecase it turned out turbo was junk due to the catalytic converter then found out that the fuel housing was cracked and leaking fuel plus had to replace the o2 sensors and it is still not running right. Over $3,000 in parts and labor and it still not running right.