This fashion house has a beautiful collection. Obviously the shoes are gorgeous and on most ladies' Christmas list.
The two stars are for the service and ambiance. When you purchase big ticket items, there's an experience you get with purchasing your luxury item. Fond memories of polite customer service and an overall classy environment. However, none of that is found in this store. I highly recommend you go to a high end department store which sells this fashion house. You'll be treated with a warm face, kind manner and welcoming environment - the one should get when they're paying good money.
As for management, please work with your staff on their customer service. Background, I finished work wearing a classy business dress, fully polished on my looks and received no welcome, no hi, no good evening; absolutely not a word said to me, despite the fact I smiled and said hi. I proceeded to your gorgeous shoes, and was being watched by your security, which is totally fine, I get that, that is there job. However, one employee positioned himself at another angle to watch me. Ummm ok, but the fact I was never asked if I could be helped boggles me. And the whole environment was so unbecoming and off putting I walked out. But, what blows my mind is the fact I walked past three people, no one said hi, how may I help your or thank you/good bye?!? Please work with your staff on their manners - truly is disappointing.
Wrapping up this review. Do yourself a favor and go to a high end department store where you can be offered a water bottle or glass of champagne as you shop, and are actually welcomed to the store.
Such a shame...cute shoes but not worth the unpleasant and unbecoming staff. read more