Visited this Gelateria 09-09-2021, shop appeared clean, tidy and well in order ... gentleman who served us was efficient but dull and unwelcoming. I opted for a €4 tub of mango and strawberry, pretty small for the price.
Only reaching as far as round the corner before realising the ice cream had an off-tasting, soured flavour to both the mango and strawberry ice creams, we returned to the shop where my partner presented the problem to the assistant (My Italian is pretty poor, whereas it's my girlfriend's native language)....
The attendants attitude changed entirely (from what he said, we took the assumption this shop was either owned, or at least managed by this man). It seemed now he had our money, he was much less interested in the customer experience; he became defensive, rude and very cheeky to my partner from the second she set foot back in the shop.
We were told it could ONLY be our taste buds that were off, it was our personal opinion and because he made this ice cream every day we didn't know what we were talking about. He refused to try it to prove our theory, there was no offer of a return, exchange and, in fact, he would not even take the tub from my partner to bin it. His tone was wholely unacceptable.
We both had upset stomachs for the following few hours and we're both burping a sour, disgusting taste for a period of time too. I think we've been unfortunate with our ice cream as it appears this is a thriving Gelateria in the centre of Rome... But as for customer experience, I'd highly recommend avoiding, to evade the possibility of leaving underwhelmed, unwell and poorly treated. There are many, MANY other options nearby. Please avoid where possible. read more