Dr. Valdez and her staff (Angel + Victor) are all supremely accommodating, kind, helpful and understanding-- I routinely forget to order more contacts in time and I have a very high prescription and absolutely hate wearing my glasses in public. Dr. Valdez has been so cool with making sure I don't wind up walking around blind and I couldn't be more grateful. Best optometrist I've ever had and her office is so cute. Also shout out to the sweet and kind Angel who laughs at all my stupid jokes!!! read more

Everyone is wonderful. Very caring and patient. Also most professional. I recommend this business.

I came to Valdez Optometry to get an updated prescription through my annual vision insurance benefits. I was able to schedule an appointment for the next day. Dr. Valdez provided excellent service, and further suggested a newer brand of contacts to me. I also never felt pressured to buy anything else, which I really appreciated. I'll be back next year to get my eye exam done! read more

Dr. Valdez and her whole team are just fantastic. How many people can say they actually enjoy going to the optometrist just because of how friendly they are?? Friendly, yet efficient staff. Dr. Valdez herself is always a total pleasure and answers any questions you have in a patient and kind manner. Front desk staff is always great and so helpful in deciphering insurance. Dealing with insurance benefits can always be a headache- so appreciate how helpful the whole team always is in getting everything together. Nice frames selection as well. Purchased my favorite Oliver Peoples frames ever here. Also carry Tom Ford, Paul Stuart, Fendi, Ray Ban and many other lines. So convenient for those of us that work downtown as well- you could certainly be in and out during a lunch time. read more

I scheduled an appointment last week and unfortunately got super sick the day of my visit. I called to reschedule and the front desk asked me "to be sure to keep my appointment next week". I was confused by the request because I cancelled my appointment in an effort not to get the entire office sick. Seems like they were more concerned with billable claims tho. When I showed up for my appointment the following week, they couldn't find my insurance (with my insurer on the phone), and told me I would have to pay out of pocket to me seen. Given I'm fully insured, most offices will take a credit card in case insurance doesn't work, but will treat the patient. Here, they were more concerned with payment than patient care I do NOT recommend this office as it seems their focus is on payment and not on patient care. Would love to have more attention and care for patient services vs. being rudely told my insurance isn't valid (when it was very valid). read more

Lisa is the best, everyone who works here is the best - highly recommend! Super nice and do a great job here

I loved that they have an online appointment system which was very easy to use, it's much easier to find a good appointment time. Everyone in the office was super friendly, it was a great experience with Dr. Valdez. I called very last minute to rush a contact lens order and they were able to hop on it before the day ended which I appreciate immensely! This has become my new optometrist. read more

Dr. Valdez and her team are amazing! I highly recommend them. They are always so courteous and friendly. Dr. Valdez is easy to talk to and listens to all my concerns about my eye health. I'm a returning patient and i'll always choose to go to them for my eye health needs. read more

I wanted to write this so you could have some introspection on services and improve it for future else no one is going to turn in Your doctor is great and she takes care of patients so no comments there when it comes to showing the frame or making sure proper glasses are sent, here comes the whole problem. your process is completely inefficient. Even when I had already paid for the shipment, i had to call multiple times to get my glasses delivered. while delivering the glasses you made a mistake at your end but you asked me to pay again for shipment which was your mistake. I never thought in SF I would get such bad service and i really regret booking appointment. One of my glasses does not fit properly and now because of your subpar service i do not want to visit your optometry. I am not sure how long this can continue but I will request the doctor to improve the service if you really want to grow. I wanted to provide my genuine feedback for any future customer at your end. I hope this helps you. read more

I came here a YEAR AGO. So this is an old review. She was okay. I would give her service a 3.5. I still would have came back. BUT her staff. HORRIBLE, at the time had Latin guy working for her it was his last day I believe I heard him say and he was a rude DIVA. I kindly ask for a copy of my Rx. And he told me I emailed it to you can screenshot it. After the lack of professionalism from her staff I knew I would never be back. Only writing this email because her office keeps sending me texts and I thought I would share my experience. Fast forward a year later I know business is hurting. And due to my experience. I during COVID19 went out of my way to find a new place which is in my neighborhood and they GREAT customer service. read more

Chris is amazing when it comes to fixing my eyeglasses, overall everyone is really nice l.

I had a terrible experience with my appointment here. I felt like I was constantly trying to be upsold. When I mentioned I was getting my prescription to buy glasses, the optometrist proceeded to bash warby Parker and tried to sell me $400+ glasses through her as Warby Parker's glasses are apparently inferior. After I insisted I didn't want to purchase anything, and that I just wanted my exam that comes with my insurance, she quickly rushed through the exam while yawning throughout. I later visited another optometrist, and got different results. I'm assuming this is because she was tired and didn't care to put in any effort since I wasn't spending $500+. When I came back in to get my glasses prescription, she didn't even say hello when I walked in and talked with the front desk. Just sat there right next to the gentleman at the front. I guess since I wasn't a high roller I should expect second class treatment. I planned to buy contacts, but after the terrible treatment, I didn't want to give this location a dime. I came as this location was listed on my insurance provider, but definitely wish I'd selected a different optometrist. I would recommend going somewhere else if you are a new patient. read more

I heard about this place from my coworker. I booked my appointment and went through their registration process. They confirmed my appointment the day before then again called the day of to tell me that they must verify my insurance (which was already added to their registration form). Anyways, they were able to verify my insurance and I was told that all was good. Less than 2 hours to my appointment I received a text to let me know I should reschedule my appointment without giving any explanation. I was annoyed but went ahead and rescheduled for the following week. Again went through the email and the text the day of to confirm my appointment. Guess what? Same thing happened and I received a cold text asking me to reschedule without giving any reasons. Then when I replied back that I'll not reschedule and will go somewhere else, I got a response from the person responsible for scheduling to say that the dr was sick and had to go to the hospital. I tried to believe that but again was annoyed that my appointment was canceled 2 weeks in a row. However, I asked the person to let me know when the dr is back so I could schedule. They agreed to call and let me know when she's back. This was on on Oct 6th and I haven't heard back since. I'm writing this review to share my unpleasant experience with this place and to let everyone know. I don't recommend this place and I'm glad I haven't waited for them to call either. read more

Dr. Valdez is such a wonderful and knowledgeable eye doctor. She truly cares about her patients and is also very friendly. This practice has the best eyewear too! I ordered two pairs but will back for sunglasses. I love the Tom Fords and Kate Spade glasses I bought from there! The staff is awesome too, they are so helpful and friendly. There is such a positive energy in this office! read more

Went for a quick eye exam during my lunch break. Dr. Valdez was very professional and answered all my questions. She is very sweet and trustworthy. The place is a little confined but it's close to my work thus very convenient. Will definitely go back! read more

Dr Valdez office was a a comforting place to go to. She is very professional and very resourceful. Any issues I currently have with my eyes she was able to explain what was going on and tell me things I can do to help my situation.. She was very thorough during our examination. She also administered other eye treatments that have never had done before. She is top-notch and highly recommended by me. I am very pleased new client and look forward to going back! read more

I've been coming to Valdez optometry for years and they always do a great job of understanding their customer's needs and provide phenomenal service. From check in, to the actual eye tests, to checking out, every single touch point of an appointment is smooth. Highly recommend! read more

I stopped into Valdez Optometry because after wearing glasses all my life (I'm 25, got glasses 20 years ago), I slept on my glasses for the first time since I was a teenager. They went bent and crooked and I needed them FIXED FAST. Then I searched on Yelp for anything near my office and then called. I couldn't go to my doctor so I didn't think anyone could help. I explained my problem and the woman on the phone was sweet and understanding. And said they can help but I just needed to sign a waiver. I went in today to get them unbent and they were SO NICE. It was like 5 minutes and my glasses are sitting on my nose just right. Thank you! (I also saw really cute glasses there and I'm really picky so the fact I found a pair that could be my next, is inspiring.) read more

Chris worked his magic on a pair of special lens sunglasses that the lenses kept popping out of. Thank you, Chris! Nice and tight now. This is a great, friendly office that I highly recommend. read more

Simply the best! Everyone is so kind, patient and accommodating. I had the best care and experience with Dr. Valdez and her team.

Dr. Valdez is great and the staff here is so kind and helpful. They make everything so easy and orders get delivered fast. I continue to use them even though I no longer work in the city. read more

I can't get over how amazing this place is. From the doctor to the staff, everyone was so accommodating and are super on top of everything they do. I was in and out of my appointment within 40 min, the doctor and staff are transparent about costs and have a broad selection of eyewear. Can honestly say from experience this is just a nice place to come to, especially being in the heart of FIDI. Really feel the staff go above and beyond to make sure you're happy. Few places like this still around. read more

I've been coming to consult with Dr Valdez for over 3 years now and I have to say, after wearing glasses for 15 years, this is the best experience I have had with an optometrist office. Eric, Victor and Dr Valdez are all great at what they do; they're professional, courteous, and timely when it comes to receiving your glasses orders. They also have great referrals for LASIK, and offer important advise on what the best types of treatments are, and even frames for your face shape. I highly recommend Dr Valdez's office for anyone looking for a good optometrist to visit. read more

First visit; Dr Valdez seems to be really sharp and she's very nice! Staff also very nice and helpful! I will continue to see this doctor for my future eye care. read more

Thank you, Chris, for putting every effort into fixing my broken glasses! I sat on my favorite glasses from back when I was a patient of Dr. Tandrow's, and I came in to Valdez Optometry prepared to simply buy another pair. However, Chris went out of his way to try to make my current pair functional. While I'm still going to buy another pair (I really did a number on these ;)), I can at least wear the broken ones until my new ones arrive, due to Chris's thoughtful rigging. Thanks again!! read more

Extremely unprofessional front desk service. I didn't get contacted when they moved my appointment without telling me and I came all the way to the store at my original appointent time. When I asked why they couldn't call me, one of the receptionists had the audacity to tell me it was because he was working on 4 things at the same time... (It was already an hour past their opening time, at 10:30am. This is no excuse.) Both receptionists did not even apologize for wasting my time. I called in later to cancel my future appointment because after what I just experienced, this place is not trustworthy or professional. The front desk person just immediately hung up when I said I would cancel. Very unprofessional. Not recommending this place read more

As I grow more firmly planted into middle age, I must face a harsh reality: My once better-than-perfect vision is in decline. Doctor Valdez helps me do everything I can to keep my vision as tack-sharp as it used to be. She's super nice, and explains what's going on in an easy-to-understand manner. It's great to be her patient and it must be nice to work for her, too. From scheduling to help selecting frames, the staff is a joy to work with and environment is relaxed but professional. Also, they have stylish frames, including the catalogs of Oliver Peoples and Ray-Ban. read more

Staff is super friendly and professional. Frame selection is not huge, but there's lots of quality choices. They seem to be using the latest technology for the exam, which is important to me as a type 2 diabetic whose mother had glaucoma and macular degeneration. I'm so glad we have such a fine optometrist in this area. read more

I haven't been to an optometrist in awhile and when I noticed that I couldn't read road signs I decided it was time for an eye exam. Dr. Valdez was very warm and my eye exam was very thorough. I couldn't decided which prescription I liked better ( higher rx on the right eye) so she sat with me and talked me through which one would be more beneficial for me. The whole staff was very welcoming and helpful. I wasn't planning on purchasing glasses but their office manager Angel was really an Angel. A sassy one. He saw me looking at glasses and picked out 3 pairs for me to try on. I loved all 3! They weren't pushy at all and gave me all my options. I ended up getting a pair of glasses and I love them. The ordering process and turn around was super fast. I get compliments on them all the time! read more

Dr. Tammy Nguyen is awesome! This was my first visit to Valdez Optometry and also my first visit to the "eye doctor" in San Francisco. She did a thorough review of my eyes, explained everything in very plain terms to me, and her bedside manner was beyond exceptional. Additionally, Dr. Nguyen gave me a week's worth of daily disposable lenses to try, and I liked them so much that I ended up buying a year's supply through her office. Lastly, not only does her office work well with VSP, but her kind and attentive staff also assisted me with completing the paperwork for a generous $200 rebate debit card (as a result of buying my new contacts through her office). read more

I had an over all great experience at dr valdez store/office. After reading some reviews i wasnt sure if i was going to have a good experience but i was proved wrong. Other than not being greeted after i came in to the store my time there was great. The dr was personable and helped me out with trial lenses, (enough to last me my entire 2 week vacation). I didnt feel any pressure to purchase anything. Everyone was kind and professional. read more

Great location easy to get to in San Francisco Financial District. Thorough and thoughtful eye exam. Excellent selection of frames.

Dr. Valdez was knowledgeable, courteous, and professional. The entire staff was extremely kind and supportive, with clear instruction and willingness to answer all of my questions regarding what was covered by my insurance. I will definitely be a repeat customer after my eye check-up at this location. Dr. Valdez went above and beyond! read more

I have been going to Dr. Valdez for exams all around the Bay Area for years. Her office in SF is well-located, has a great variety of frames, many lens options, fast delivery, and the super professional and friendly service I am used to. read more

Dr Valdez is very personable and efficient, I enjoy my annual visit with her. I have historically hated getting my eye pressure checked, but her method is surprisingly tolerable. read more

Dr. Valdez is a total professional! Her office is always calm and collected, the staff is friendly and helpful, and Dr. Valdez is knowledgeable and comforting. I've been coming here since Dr. Tandrow was the main doctor, and it couldn't have been left in better hands. I've gotten glasses and contacts here, all of my eye exams, frames fixed, etc. I used to dread going to the eye doctor and these days I look forward to it. read more

I've continued to be so impressed with the level of customer service and detail the team at Valdez Optometry delivers. From the amazing, thorough care of Dr. Valdez to the way the front desk team goes above and beyond for their clients (even personally delivering a few sample contact lenses to my home when I had run out and delivery was expected to be delayed), they are one of a kind. I no longer work in FiDi (and haven't for 4+ years) but make my way down to Bush x Montgomery for these guys. They're the real deal! read more

I have gone to Valdez several times over the past few years, and the appointment is always professional and quick. They let me try different contacts brands until I found the right one, and I never have issues with my prescription. Once, I couldn't pick up the contacts in person, so they delivered them to my apartment to make sure I got them in time. I will continue using them as my optometrist in the future, and highly recommend them especially if you live or work in the downtown area. read more

I have worn glasses since the third grade. I have never been treated to the kind of professional treatment I have experienced in both an eye exam, and glasses consult. You should feel very comfortable trusting your eyes to Dr. Valdez. Big improvements from before. read more

HIGHLY RECOMMEND ** Have been following Dr. Valdez since I meet her at EyeCarumba10+ yrs. I have always had excellent service & care. A true professional!! read more