Our family rented a condo in Big Sky, MT for 4 days of skiing (January 2025). We were so pleased…read morewith the property. It was very clean, great location, great decor and had everything that we needed. I will definitely use Ascend Properties again for our next trip to Big Sky.

My friends and I booked a home through Ascend months in advance of our trip to Montana this summer…read more We traveled over a 1/2 day to get to the rental to find cars parked outside and upon entering the home a bachelorette party still living in the rental that they trashed. We called management and they then disclosed that the owners friends decided to come to the home early and they couldn't kick them out due to the home already being rented. Management then said we had to find a new rental (this was literally upon arrival without telling us ahead of time). Like hell my friends and I were going to book another property through Ascend. We scrambled and found another home like I said previously "day of" that would accommodate us for our trip. Ascend ended up paying us back the money but they should have also paid for our new rental as it was appalling that we had to scramble to find new accommodations upon arriving at their trashed rental property that we were supposed to be staying in.

BEWARE: Canceled Holiday Booking Raises Serious Questions About Transparency…read more Our group of 16 is now out nearly $14,000 extra because Natural Retreats canceled our confirmed Christmas booking with just two months' notice. While that's bad enough, the real issue for future travelers is the company's troubling lack of transparency. We were told the house was "sold." This isn't something that happens overnight. It leaves you with serious questions: - Did they know the property was on the market when they took our money and confirmed our booking? - Why did they fail to protect our confirmed reservation as a condition of the sale? - When we were left scrambling, why did they refuse to help cover the massive price difference for their other properties, or even make a small exception on a 5-night minimum to help us out? The entire experience felt less like an unfortunate situation and more like a calculated business decision where our family vacation was deemed acceptable collateral damage.My advice to other travelers: Before you book, ask them directly if your property is for sale and what happens if they cancel on you. Because a "confirmed" booking with this company might not mean what you think it does. If you are booking a trip that involves non-refundable flights, I would seriously reconsider.

I am using a Natural Retreats property in Big Sky and cannot believe how beautiful the home, view…read moreand all of the amenities are. Also, the booking process and the people that are helping with all of the details along the way do a fantastic job. I highly recommend using NR while you're here and/or wherever they may have a footprint.

We stayed in one of Moonlight Lodging's units in Big Sky in August 2021. The unit and location were…read moregreat -- quality construction, plenty of room, great views, fair pricing. The only problem was the customer service, which was almost non-existent. We had several immediate issues with the unit -- a blender didn't work, the light in the master shower didn't work (and it was in a dark corner of the bathroom, so it was pretty dark in the shower), the steam unit in the master shower didn't work at all, a bank of lights and wall plugs didn't work, and both ice-makers in the unit (separate and refrigerator) didn't work. We arrived on Monday at 4 p.m. and called to ask for assistance at about 5:30 p.m. Monday; however, after 5 p.m., the assistance line just records calls for the following day and promises a quick call-back. Fair enough -- none of these issues were emergencies. By 3 p.m. the following day (Tuesday), someone had dropped off a new blender but no one had called or stopped by to take care of the other issues. We called at 3 p.m., and again had to leave a message. We received a call back shortly thereafter and profuse apologies for not getting around to calling back. We explained the problems, again, and the guy said he would see about getting someone out, but that it was late in the day so he couldn't promise anything. We asked, to clarify, are you saying someone will stop by today or not (this was Tuesay)? The guy said, after some pause, that "yes, someone will definitely stop by today," Tuesday came and went -- no call and no visit. Wednesday came, and still no call and no visit. Wednesday afternoon, we called again and left another message. The same guy called back fairly quickly and apologized for the fact no one had stopped by, but was unwilling to commit to anyone stopping by Wednesday. We pressed the point a bit, saying that we weren't getting all that we were paying for, and it was just plain rude that they at least didn't have the courtesy to call back and let us know what was going on. At that point, probably more out of being guilted than anything else, the guy promised someone would stop by that day (Wednesday). We left for the afternoon, and someone did indeed stop by and checked out the list of issues we had left, in writing, inside the front door. Here's the exact written response from whoever stopped by: "Please contact residential services. Will have to call out for ice makers. Believe breaker is behind locked door for outlets." So in short, they repair guy fixed nothing (not even replacing the lightbulb in the shower) and essentially referred us back to the repair number, where the same guy kept apologizing but not getting anything done. So now it's Wednesday evening, and we're leaving Friday morning -- there wasn't much more to do since it was clear the management company wasn't going to take any action. More than anything, the whole thing was just disappointing -- they product was great, but the customer service was almost non-existent and misleading in terms of what they were willing to do. Just something to keep in mind if you book from these guys -- they're happy to take your money upfront, giving you no leverage later when they blow you off with any issues that may come up. Like I said at the beginning, their unit was great -- the customer service was just pathetic.

From the owner: East West Resorts of Big Sky and Moonlight Basin is a professional vacation rental company that has…read morebeen in the Big Sky region for over 10 years. Ski in /ski out vacation rentals include Cowboy Cabins, Moonlight Lodge Penthouses, Saddleridge Townhomes, Arrowhead condos, and Big Sky condos to larger, luxurious private homes, with locations in both Big Sky, Moonlight Basin and the Meadows area of Big Sky, MT. Personalized concierge services, weddings, reunions, and spa reservations at Moonlight Spa are all available. East West Resorts of Big Sky offers property management services and home care, as well as association management.

Absolutely amazing experience here…read more The entire process was easy and straight forward. Upon checking in, a representative from the company came to orient us. The place was clean. I will most definitely be back

Very very poor customer service. We paid over $5000 to book a stay in January. There is very little…read moresnow. I asked to move our reservation to later in the year, or, even next year as it was really not worth it to travel there with so little snow. They were unwilling to accommodate us in any respect, charging us the full amount including a "service fee" and trying to tack on a cleaning fee, as well. We will never use these folks again, and recommend staying away from them.

Me and a group of 3 stayed in Big Sky in the Moonlight community. We made a reservation at the…read moreresturant (Moonlight Tabern) on Resi, which was confirmed so we showed up at our allotted time of 7:00pm. The staff said our reservation was canceled, which was never communicated to us, and we had no transportation to get anywhere else in the -10° weather. The manager kept repeating herself about saying it was members only (although that wasn't said on Resi), and tried to say there was a shuttle running into town, but there isn't after 5:35. There were 3-5 tables taken and plenty of tables open to seat anyone, and they wouldn't accommodate us with carry out or any food, and asked us to leave after saying that without being empathetic to any degree. How can you stay at a community and not be able to eat at the lodge? Also, they didn't allow credit cards? How is that acceptable in today's age?

We have had a house at Moonllight for years and love the area. We live n Denver now, but still…read morevisit Moonlight and love that it is such a little sanctuary there. We love the Saddle Ridge area for a few reasons: ski in ski out steps to the Moonlight Lodge pool workout facilities dining full bar spa quiet safe We actually ski Big Sky instead of Moonlight, but love being up at Moonlight because of the staff and amenities. If you are looking for an active nightlife, you are probably better served staying in Big Sky village. If you are looking for great skiing, buy an all mountain pass and explore. The Headwaters area is great.

Two Pines Properties is a pleasure to work with. The staff are Informative and very quick to…read morerespond with any questions. Niki Z

Beautiful property and such a helpful team at Two Pines! We wanted an early check in and they…read moreaccommodated us quickly and easily. We loved our adventure in Big Sky and are excited to come back.

What a great place we had in Bozeman. The home was great, close to everything. The home had great…read morebeds! The owners were so attentive and answered our questions within minutes no matter the time of day. Great neighborhood, very quiet.

From the owner: A premier property management company operating in the greater Bozeman/Big Sky area. We do all…read morekinds of property and estate management but our specialty is vacation rentals. From decorating to ad design, marketing to everything else, vacation rentals is our passion. We also handle estate management and second homes for when you aren’t here. Lastly, because we have so many vacation rentals and other properties, we have a world class cleaning team that is available to help you with your housekeeping needs as well.