We stayed in one of Moonlight Lodging's units in Big Sky in August 2021. The unit and location were…read moregreat -- quality construction, plenty of room, great views, fair pricing. The only problem was the customer service, which was almost non-existent. We had several immediate issues with the unit -- a blender didn't work, the light in the master shower didn't work (and it was in a dark corner of the bathroom, so it was pretty dark in the shower), the steam unit in the master shower didn't work at all, a bank of lights and wall plugs didn't work, and both ice-makers in the unit (separate and refrigerator) didn't work. We arrived on Monday at 4 p.m. and called to ask for assistance at about 5:30 p.m. Monday; however, after 5 p.m., the assistance line just records calls for the following day and promises a quick call-back. Fair enough -- none of these issues were emergencies. By 3 p.m. the following day (Tuesday), someone had dropped off a new blender but no one had called or stopped by to take care of the other issues. We called at 3 p.m., and again had to leave a message. We received a call back shortly thereafter and profuse apologies for not getting around to calling back. We explained the problems, again, and the guy said he would see about getting someone out, but that it was late in the day so he couldn't promise anything. We asked, to clarify, are you saying someone will stop by today or not (this was Tuesay)? The guy said, after some pause, that "yes, someone will definitely stop by today," Tuesday came and went -- no call and no visit. Wednesday came, and still no call and no visit. Wednesday afternoon, we called again and left another message. The same guy called back fairly quickly and apologized for the fact no one had stopped by, but was unwilling to commit to anyone stopping by Wednesday. We pressed the point a bit, saying that we weren't getting all that we were paying for, and it was just plain rude that they at least didn't have the courtesy to call back and let us know what was going on. At that point, probably more out of being guilted than anything else, the guy promised someone would stop by that day (Wednesday). We left for the afternoon, and someone did indeed stop by and checked out the list of issues we had left, in writing, inside the front door. Here's the exact written response from whoever stopped by: "Please contact residential services. Will have to call out for ice makers. Believe breaker is behind locked door for outlets." So in short, they repair guy fixed nothing (not even replacing the lightbulb in the shower) and essentially referred us back to the repair number, where the same guy kept apologizing but not getting anything done. So now it's Wednesday evening, and we're leaving Friday morning -- there wasn't much more to do since it was clear the management company wasn't going to take any action. More than anything, the whole thing was just disappointing -- they product was great, but the customer service was almost non-existent and misleading in terms of what they were willing to do. Just something to keep in mind if you book from these guys -- they're happy to take your money upfront, giving you no leverage later when they blow you off with any issues that may come up. Like I said at the beginning, their unit was great -- the customer service was just pathetic.

From the owner: East West Resorts of Big Sky and Moonlight Basin is a professional vacation rental company that has…read morebeen in the Big Sky region for over 10 years. Ski in /ski out vacation rentals include Cowboy Cabins, Moonlight Lodge Penthouses, Saddleridge Townhomes, Arrowhead condos, and Big Sky condos to larger, luxurious private homes, with locations in both Big Sky, Moonlight Basin and the Meadows area of Big Sky, MT. Personalized concierge services, weddings, reunions, and spa reservations at Moonlight Spa are all available. East West Resorts of Big Sky offers property management services and home care, as well as association management.

Our family rented a condo in Big Sky, MT for 4 days of skiing (January 2025). We were so pleased…read morewith the property. It was very clean, great location, great decor and had everything that we needed. I will definitely use Ascend Properties again for our next trip to Big Sky.

A few months ago we switched the vacation rental management of our 5-bedroom ski-in-ski-out Powder…read moreRidge cabin at Big Sky resort over to Ascend Properties. Their ability to book our unit for this winter has been incredible! We now have nearly 90k in total reservations on the books in less than 8 weeks! Also, the physical property management of the home has been very efficient regarding completion of projects and the communication/execution for maintenance related issues. Ascend Properties recently oversaw the complete updating of our bedrooms, creating a beautiful rustic modern look. I highly recommend Ascend Properties if you are looking for a topnotch vacation rental management company in Big Sky.

What a great place we had in Bozeman. The home was great, close to everything. The home had great…read morebeds! The owners were so attentive and answered our questions within minutes no matter the time of day. Great neighborhood, very quiet.

From the owner: A premier property management company operating in the greater Bozeman/Big Sky area. We do all…read morekinds of property and estate management but our specialty is vacation rentals. From decorating to ad design, marketing to everything else, vacation rentals is our passion. We also handle estate management and second homes for when you aren’t here. Lastly, because we have so many vacation rentals and other properties, we have a world class cleaning team that is available to help you with your housekeeping needs as well.

Huge shout out to Kael, who is property manager for several homes, condos, etc in Big Sky Montana…read more We booked a condo in Feb for Christmas week, to ski. Kael called me with the awful news that the condo had been sold and the new owners wouldn't honor our contract. But he had already done everything needed to save our vacation - he had reached out to an number of other agents and had found us a near duplicate and negotiated the same price we were paying for the first one. Because of Kael, I had only the briefest moment of panic - because he had already solved the problem for us, i didn't have to panic. And the new condo wasn't under his management, so he wasn't going to get anything for his work - he just did it to make sure that we were taken care of! And he followed up with the promise that if I needed anything further, to just call his work number - we have texted several times since then, and he is very responsive. I just want to say a huge thank you to him - he had no control over the sale or the withdrawal of the condo from VRBO, but he made sure that our family Christmas was not ruined. You can rent one of his properties and know that no matter what happens, Kael will be sure that you are well taken care of!

Kael was an amazing host! The accomodations were exactly as he described! He had wine waiting for…read moreme, chocolates for the kids and fresh coffee from a local shop for us to enjoy when we arrived. He even helped us carry all of our groceries into the condo from the parking garage! The place was, by far, the best appointed place we had ever stayed in and we travel quite a bit! The place had all kinds of spices, every cooking utensil we needed and even plastic bags for making sandwiches to take into Yellowstone!! But what really made our experience special with Kael was he went the extra mile, like when he lent my son a fishing pole so he could fish and kept in touch with us periodically throughout our stay. My kids had such a good time that we are going back in June of 2021!! Kael is the best host we have had on our travels!

Don t do business with this company! They are not responsive, ignore problems. Use only chatbots…read morethat lie, claiming to be human, with auto answers only! Further insulting is when you voice legitimate concerns The chatbot gives only canned answers. Concerns are not directly addressed. You can call an out of state number but they reroute you to endless workless chat. Vacasa Montana is not a human being just a chat bot, no human contact whatsoever! When I found the rental it was pitch dark. Solid deep slippery uneven ice in front of garage and walkway and porch , very slippery and dark!! No electronic lock and all requests for help ignored. I am disgusted and contemplating legal action!! This company is disgusting no human contact and should not be in business, and banned from Air BnB! Ruined my vacation stay. Luck to find another place at close to midnight after trying two get response and human. Instead a stupid chatbot

Rental unit misrepresented on Vacasa website, showing a guest room with twin beds. Instead found…read moredouble bunk beds with no box springs, unsuitable for adults. Members of our party had to make other arrangements. We were charged almost $5,000 for our week in this unit. Neither owner nor Vacasa have responded to our request. Do not believe the photos on the website, it is a scam.

Had a great experience staying with Stay Montana. Very attentive folks and amazing homes!read more

Dishonest, hard to reach, unreliable, suggested a property for someone in a wheelchair that didn't…read morehave first floor bedrooms and refused responsibility for it despite the email threads. Bedrooms without lamps or chest of drawers. moldy dishes. The instructions they provided for parking were totally wrong. impossible to reach. 222 Lupfer Ave. Whitefish MT. Dont rent from these guys or to these guys.

Our experience with UCO was amazing!…read more We (my wife and I and another couple) did the half-day horseback ride and lunch one day. Timber and Hannah were outstanding wranglers. They provided excellent instruction and took us through varied terrain. Our horses were the best! After riding the open valley we ascended up a creek trail and had a nice lunch up high. A few days later we did a full-day of guided fishing on the Ruby. So glad we did! We learned so much from Isaac and Ben. Landed at least 10 apiece. Massive browns, a few rainbows and whitefish and man did they fight! Lost a few big ones too! These guys were such experts. They were great coaches and fine gentlemen. UCO is first class in our book!

From the owner: Upper Canyon Outfitters (UCO) is a family operated ranch located in the upper Ruby Valley. The Tate…read morefamily has been enjoying the Ruby Valley since our grandfather homesteaded in 1910. We pride ourselves in offering you western hospitality, breath taking scenery and first-class accommodations. You can pamper yourself by staying in our impressive lodge or in one of our cabins along the banks of the Ruby River. With our secluded location between the Gravelly, Snowcrest and Greenhorn Mountains we can offer mile after mile of world-class scenery, horseback riding adventures, exceptional fly fishing opportunities, native wildlife, hiking, history and homestead tours, and only 40 minutes from historic Virginia City and two hours from Yellowstone Park. We would like to share with you not only our ranch that sits at 6000 feet, lush forest, soaring peaks to 10,000 feet and breathtaking scenery, but also our commitment to quality by providing a truly unforgettable Montana experience

The absolute worst rental company. We used them to rent our…read morehouse in Big sky and fired them pretty quickly after realizing hidden fees and they were unresponsive. After selling our home, the new owners decided to go with stay Montana to manage the home and it has been an absolute nightmare to get our rentals switched to them. DO NOT have stay Montana manage your home.

Stay Montana has to be the worst management company out there. They are an expert at dodging phone…read morecalls and being non-responsive. We had a bad experience at the home that we rented with them so we sent them an in-depth email asking for some sort of compensation. They ghosted us didn't respond at all. After multiple people from our party continued to text them, they would FINALLY respond via text and said they sent an email to us and to check our spam box. No email ever came. We keep Trying to get a hold of them and they are dodging. Super unprofessional and I do not recommend this company whatsoever. If I were the owner of this company, I would be reading all of these reviews and taking them seriously as well as having a in-depth team talk with my employees in addition to making major changes within. Hands-down, don't recommend. Book with another management company!

Holy hell. First time in Big Sky and I am absolutely in love…read more The resort is MASSIVE...like, "I‑did‑three‑full‑days‑of‑boarding‑and-still-didn't‑hit‑every‑lift" massive. Every time we thought we were getting our bearings, we'd discover another whole zone tucked behind a ridge. Big Sky really does live up to its name. We kicked things off on what was supposed to be a "warm‑up run," but joke's on us, it was long, challenging, and honestly kind of brutal... in the best possible way. These runs are no joke and some of the longest I've ever ridden. But once the legs woke up, the rest of the day just flowed. Endless terrain, great snow, and barely any crowds. Absolute bliss. Had to pop into The Montage on the far left side of the mountain, and wow, the cocktails are phenomenal. Pricey? Yes. But you're on a mountain this bougie... what did we expect? Totally worth it. And let's talk about that gondola to tram combo up toward Lone Mountain. INSANE. The views are surreal, the exposure is wild, and the access is next‑level. Will I ever attempt the Big Couloir? Absolutely not. Do I love knowing it's there for people braver (and crazier) than me? Absolutely yes. Between the bowls, tree runs, off‑piste pockets, and wide‑open cruisers, there's truly something for everyone and somehow it never feels crowded. Big Sky has officially earned a top spot on my favorite‑resorts list. No question, I will 100% be back.

A very cool place that's a must-visit while in Big Sky! You can enjoy stunning vistas spanning…read morethree states--Montana, Idaho, and Wyoming--along with views of eight mountain ranges. The centerpiece is a striking artwork, The Mountain by Antony James. The friendly and knowledgeable staff provide additional insights that make the visit even more enjoyable.