Traveled to Vieques for a 24 hour trip. Decided it would be a good experience to get a golf cart to make transportation swift and easy. The pick up from the ferry was convenient and timely - very kind staff. Once arriving to the site, we noticed another client arguing with them about leaving them with no transportation back to the ferry, and false advertising. I minded my business but eventually I understood their point. When we arrived they aggressively told me that I wasn't allowed to go into the office, and only my friend was because she was the primary driver (understandable but the method of communication about that rule wasn't respectful whatsoever). She went in and finalized the paperwork, and when returning to me she was followed by Enid who wasn't respectful or kind whatsoever. She was explaining the instructions to her only, when I was a secondary driver and was disregarding the fact that I didn't understand Spanish. I went to ask her a question and she rudely responded. What I found out later was that she was pressuring my friend to write her a 5 star review (literally taking her phone and inputting her name and a 5 star rating) which was extremely unprofessional and disrespectful. We were given a golf cart with a faulty lock and upon returning were told to only come in if we were returning the vehicle. They eventually replaced our lock after having to repeat the reason for coming twice.
When it was time to return the vehicle, they told us we had no other option but to get a taxi to get to the ferry (even after promising transportation back) there weren't people waiting, there was no reason they couldn't drive us the 6 minute drive.
I wouldn't recommend this business, Enid topped it all and truthfully would be the reason I seek another company in the future.
The cat who hopped into our golf cart was the best part of the experience
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