It was a fantastic choice. Business hours from 9:00 am to 5:30 pm. A standard rental day begins at 1 pm and ends by 12 pm on your departure day. If you are out of the business hours, the pick up will be next morning 9am. We booked one day ahead to pick up at 9am instead of 1 pm. It was worth it! Airport & Drop-off: The drop-off process is incredibly convenient. If you take the early flight, you can drop the car in a parking lot next to airport --2-3 minute walk with $25 drop fee. Work hours, they offer a prompt airport pick up and drop off. The most surprise part is I accidentally took the car keys with me back to San Juan! I was so worried about how to return her key or pay for the lost key, but Julimar was understanding I was rush to the airport. I communicated with her and shipped the keys back to her overnight using USPS, she did not charge any extra fees for that. I am trully appreciate. Vehicle Recommendation: We had a Kia, which was sufficient for most main roads. However, some roads on the island are quite rough/unpaved, so a Jeep would definitely be better, more comfortable choice for exploring. Thank you, Julimar, for making our trip so much easier. Highly recommend! The beach is beautiful in the island. read more

When we picked up the car, I told them we may need to extend to a 2pm drop off on our drop day and would happily pay for the extended time. They said "that works just let us know tomorrow". I texted to let them know at 6:57am we'd need the extended time and they responded with "call in morning to see" and then turned around again and said no. We'd already booked something because they said it was fine just to let them know when we picked up. Also when I dropped off the car, she tried to tell me there was new damage to the car and had to show the video I took before leaving. ALSO on the rental contract it says there is a fee for returning with sand in the car or wet seats. In a beach town.... Go with Maritza's or Segura read more

Accept that you're on an island and read your rental agreement, especially as it has to do with time! Given the amount of options and the specificity and clarity of the information provided, service and quality is good. They are only open from 09:00 to 17:30, and your pick up has to be in person. If you arrive at 09:00, you'll have to wait for them to handle all of their car returns (30+ minutes depending on how busy they are) before they handle your drop off. They can make arrangements for after hours drop off, and you will pay a reasonable fee for that. If you're leaving on a ferry, drop any companions at the ferry terminal before returning the car. You'll need to share the shuttle with others, and it can get tight. In addition, if you're leaving on the 10:00 AM ferry, get there on time and don't stress everyone out! They know what they're doing, and they'll get you to the boat before it leaves. They have a good selection of new, well-maintained vehicles, and just a few, reasonable limitations on where you can take them. Staff is no nonsense and communicates well, but don't expect them to accommodate requests that don't make sense for their operation, and don't expect obsequious service. They are good at what they do, and they don't apologize for how they run their business. read more

They did a great job! So very nice to work with. I called to arrange so personal interaction!

A vehicle is very necessary on this island, so we decided to rent a golf cart. We made a reservation, and it all went smoothly and had no issues. Thanks again!! read more

Our Jeep Wrangler rental itself went smoothly, but the customer service at pickup and return was disappointing. Upon arrival, we followed the instructions to call for an airport pickup, but no one answered or returned our call for 15 minutes. We only got a ride because the shuttle happened to be there dropping others off. On the first day, we discovered the key fob did not lock/unlock the doors. I left a voicemail to report it but never received a response. On the final day, we got a low tire pressure alert shortly after starting our drive. Since we were close to the rental office, we went straight there and found an employee inside. Despite explaining that our tire was rapidly losing air, we were told, "We open at 9am," and were ignored for over an hour. By 9:15, the tire was completely flat. Only when we specifically asked if they had an air pump did they offer assistance. We were then required to take the car to a local tire shop and pay for the repair ourselves. Upon returning the vehicle, we were charged an additional $25 for the damage, which was not stated in our contract. read more

Got in early and was able to pick up my vehicle. The lady behind the counter was helpful even though I was a pain in the butt from lack of sleep and poor timing on my part. Again, changed the drop off time because of scheduling and had to wait about 15 minutes for someone to come and pick up the keys. When considering the small staff and embracing the idea of "island time", their service was pretty awesome. read more

We had a great experience with Vieques Car Rental, and everyone we worked with was above and beyond helpful and friendly. The Jeep we rented was great, and rounded out to be about $90/day during the high season. It's too much, I realize that, but that's what all of them around the island go for and so you just roll with it. It's so worth it to have a Jeep on this island to get out and explore, and navigate some of the back roads. We were actually thrilled to make the online reservation here because the property manager tried to rent us one from another company and they didn't have enough for us during high season. They did tell us not to drive on certain roads, like the "road" that connects from Media Luna to Navio. We totally respected that and walked the short walk to that beach because that road is a stuck-in-the-mud flat tire waiting to happen. They picked us up from the airport and were nice and conversational, quick to go through the rental process, and then gave us a ride to where we needed upon returning. Honestly I wish the big rental companies in the US were this efficient. All in all solid and would rent from them again if coming back on the island. read more

Vieques Car Rental - Our ride - Car Rental Near Me - Vieques, Puerto Rico

Nothing bad to say about my rental for two days in Vieques. All the ladies were respectful and efficient in getting us checked in and checked out. The golf cart performed as expected and was a great way to travel around the island. They have competitive prices and provided shuttle to and from the ferry. Very thankful for them making our trip to Vieques enjoyable. read more

Joseph, the manager, seemed nice enough in the beginning. When my travels were interrupted, he agreed to take off the rental charge for one day. He was going to pick us up from the airport, but we were delayed once again and would not make it prior to closing. So long story short, my sister was able to pick the car up right before closing, thus the "inspection" was performed in the dark and presumably rushed. Betty, who checked the car out to us, called out that there was "a big dent, surface damage" to the passenger side of the car as she ran her finger over it. The house manager for our vacation rental was a witness; However, Betty had only marked "surface scratches" on the rental agreement. Upon returning the car, Joseph saw this old dent, looked at the rental agreement and only saw "surface scratches" and proceeded to tell us that we were responsible. Longer story shorter (LOL), as Joseph and my sister were going back and forth re: this issue, he kept waving his middle finger in my face. When I calmly asked him if he could stop pointing his finger, his reply, was "I'll point my finger at whoever I want ". Really?! Are we in high school right now? Is this a place of business? Is this what you call customer service?! My sister told him again to stop (granted less calmly this time), then Joseph then spewed out an expletive!! This is no way to treat a customer. This is no way to behave as a business. And honestly, this is no way to behave as an unprovoked human. We started off very congenial, but Joseph was curt from the start. He even threatened to call the police. After inspecting the car again myself...it's obviously an old dent. That's when I told Joseph This car had clearly been in a number of incidences to have acquired so many "surface scratches", including the quarter sized dent we were accused of causing. The aforementioned dent was clearly old and most likely caused at the time as the 7-foot long scratch that was already there. read more

Worst car rental place go anywhere but HERE. We checked in and we got there right when it opened and they wanted to charge us an early fee for no reason. It took them two hours to give us two golf carts. When we returned our carts they wanted to charge us a fee for not filling up the gas tank even though they were both full tanks. They SCAM like crazy. DONT EVER COME HERE OR BOOK HERE. read more

Stay away from this place. The person running it was incredibly rude during the check-in process. And when we returned the car, return was at 12pm, we drove in at 12:02 exactly and she charged us a late fee for that. No other car rental business on the planet would do shit like that. Manipulative and rude. She doesn't understand the meaning of customer service. read more

Our contract stated that we would be picked up from the ferry. When we arrived we were told that only the drivers would be taken to the car rental spot. We rented two golf carts for 6 people. So while our two drivers went to the rental office the other four travelers waited on the side of the road, in the heat for their return. This should be mentioned in their contract! read more

Inflexible, but easy to communicate. The people were nice, but don't plan on doing anything with them after 5 or before 9. No accomodation for the altered ferry schedule (weather). So, they say 5:30 PM close, but I called at 5:15 from the ferry dock, trying for a taxi, and they said come the next day. So I paid an extra full day for 2 hours. True, it's in the contract, doesn't make me like it any better. On the plus side, the carts were well maintained, ran flawlessly. read more

The whole process is a sham. They rush you through the walk thru inspection and specifically state "inspect the outside of the car" so that's what my mother did. Little did we know that the damage was inside! Literally not even 10 minutes into it we noticed. We messed up by not leaving the car right there and then. Mind you, we had video proof of the damage, time stamped and dated and they had the nerve to say they DIDN'T give the car like that. A FUCKING JOKE!!!! Please save yourself the headache and go elsewhere. I didn't read the reviews, had I done so I would have listened. We clearly all had the exact same experience and they have the nerve to reply to people's comments the way they do. HAHAHA!!! A FUCKING JOKE! Go somewhere else. read more

We don't give it a 0 because we can't. This was the worst experience we have had in years of renting cars. Where to start - We made the reservation online requesting to pick up the car at 10 am; a few hours later we got an email from the owner letting us know that the car was not going to be ready until 1pm. I am not sure why their website would allow us to book it at any time when it was not available. As soon as the lady picked us up at the hotel, we knew this was not going to be a good experience. She was not friendly at all and was driving quite fast. When we arrived to their office, we talked about returning it at the same time that we picked it up (1pm). She informed, us very rudely that we had to return the car by noon. If we wanted to have it beyond that - we'd be charged an extra day. The treatment was terrible; no service, kindness or even empathy. We decided to call another company and rent from them knowing that Vieques car rental would still charge us for one full day for "canceling" on them - which we NEVER would have done if we didn't feel so disrespected by them. Plain and simple, they don't deserve your business. It's still a free country - go elsewhere. Unfortunately for us we didn't read all these reviews. Check other reviews too. read more

When we arrived last Friday, one of the ladies was super rude to my wife and not very nice. She thought she was the boss. These people are the rudest people on the island. We will never rent from this company and I will recommend all my clients not use their cars or golf carts . We truly feel that they treat white people better than Latinos. My wife and I are a Mixed couple with our with teenagers and we feel they were racists and they talked with the worst tone. The issue that the bossy lady was complaining that we didn't put gas in their golf cart and their gas meters were broken and we did fill up their tanks up. They never explained where tank line was. They said that they were going to charge us $50 a tank. We were going back and forth arguing about the gas gauge were broken and were going to pay $100. And they also said that they were not going to send us back on the shuttle and we would have to pay for a taxi and threatening us charging for extra charges. I We loved coming to the island and the beaches but those 2 ladies must make a killing just price gauging on bullying people about the gas not filled up, the cart got wet, or stupid flat tire stipulations. We want to report them to BBB if there's one Puerto Rico and they need to audit their book of service. These women must do this everyday to customers every time they get a chance. These women don't even treat Puerto Rican's correctly and also treat them like crap. If I were you go spend your money elsewhere. read more

If there is an opportunity to give them a zero star I would. If you do not want to get scammed by this company then stay away. Spend your money elsewhere. My family arrived to Vieques on 7/23/2021 excited to start our adventure. We were told that pick up for the golf carts started at 1:00 p.m. We arrived on an early ferry and decided to check In early to Vieques car Rental. I was told that if I wanted the car before 1:00 I would have to pay an extra day rental of $70.00. A whole day rental fee instead of 1/2 day rental since it was only from 9:00-1:00. Not sure why they charge one day rental fee. I had reserved two cars and got the second car at 10:00 am and it was three hours early and paid an additional $70.00. I paid it because we wanted to get our day started didn't agree with the costs but there is nothing you can say to the person who does the check in process because you can't get a word in. When I arrived I was not greeted didn't get a name from the woman who checked me in. What I do know is that my morning was tainted by this rude woman. It was such an ordeal to check in and get my golf carts. We waited over an hour to check in. My daughter had to use the restroom and was told that their bathroom was out of order. Not sure how you can run a business with no bathroom. My daughter was also treated rudely when she asked for the bathroom. Returning was a nightmare. Gas gauge does not work so you can't tell if your tank is full or not. We put gas in both carts but apparently we did not fill it to lines in the gas tanks. I was reprimanded for not filling the tank. My husband chimed in and told them about the broken gauge, and then the argument started saying that we did not follow instructions. We either fill it up or pay $50.00 for not bringing it back with gas. Really you got to be kidding me. Plus I paid $640 for two golf carts and I have a 1,000.00 hold on my card for incidentals. The two women tagged team and started yelling at my husband saying that we fill the tank or pay the $50.00 for the gas. I was instructed where the gas goes but never told where the lines represent if it is full or not. This women said my husband was rude and because of that they were not going to take us back to the ferry and that we had to find our own transportation. STAY AWAY FROM THIS PLACE! Besides this headache, we loved Vieques and enjoyed our time this island. read more

Left a bad taste in my mouth. This was my second time visiting vieques, and we used Maritsas before, but I read good reviews about VIeques Car Rental, so I thought I'd give them a try. The jeep my wife and I rented was great, exactly what you'd expect, 4wd to get you down all the rough roads on the island, and there are a lot of rough roads but they take you to some of the most amazing beaches in the world! So the jeep was great, until it wouldn't start the last day. Tried to jump it, no dice, it happens, inconvenient but not a huge deal. Called the office, they sent a mechanic to check it and pick us up. He was a total jerk. Not sure what his mood was about but we just tried to be polite. We were getting set to return the jeep when it wouldn't start, and we needed to get to the airport, he came and picked us up and acted really put out by the whole ordeal, and lectured me. He took us back to the office, the women working there were helpful and apologetic for our inconvenience, which wouldn't have been a big deal to us except that the mechanic was a dick. As we were wrapping up the paper work, the mechanic came back in, I thought he was going to apologize for being grumpy, but instead he yelled at my wife! We were polite during this entire transaction until this incident. He walked away, the women behind the counter looked surprised and apologized. He's lucky he walked away because I was ready to smack the hell out of him. Disappointing to say the least, 5 star experience up until the last hour we had the jeep. If a jeep dies it's annoying but it happens,not a huge deal. But for an employee to yell at a customer (after spending over $500) for no reason, in front of other employees is just unacceptable. It's worth mentioning though that I interacted with 3 different women who were all friendly, helpful, and communicative. But I'll think twice about spending my money there again if I have to deal with that guy. read more

Would give zero stars if possible. Abrasive service at check in, and now they are charging for damage (so minute that any other car rental would consider it normal wear and tear), that we did not do. Shameless money grab? Idk, take a look at the photo and me it needs the entirely new bumper they are charging me for. read more

Vieques Car Rental - Ding on left near headlight, not our damage, requires a whole new bumper apparently - Car Rental Near Me - Vieques, Puerto Rico

I'll say the same things that all other renters are saying. I've ben to Vieques several times but never rented from here. I was late to rent this time and they were the only place I could find with availability. Now I know why. It's a scam and a nightmare. I got a bad vibe. They have a lot of "rules" that are basically a way to nickel and dime you. It seems like their MO, based on the other reviews. They will find a way to add something to your bill upon returning the car. I got charged and "extra cleaning fee" for too much sand in the car. It was honestly just a way to grab $35 from me. I wish I had a picture of the backseat. We talking about a little sand on the seats, which, as I explained to the woman is to be expected when you are renting Jeeps in Vieques. The amount of "extra fees" they make you agree to is insane. A fee for putting your feet on the dash. A late fee, a fee for taking the top off, you name it. Do yourself a favor and rent from anywhere else. Plus, they are plain rude and treat like they're doing you a favor. Now, I'll just wait for the owner to leave me a rude response to this review. read more

The worst experience of my time in Vieques island was dealing with Vieques Car Rental. They were Rude and not accommodating At all. My buggy had to be towed away and they behaved as if I were inconveniencing them with their Buggy Not Working.. Anyone is on the island is better than this shit hole read more

We did not have the type of experience so many other reviewers are describing. We picked up a great jeep at 1pm right when it was first available. Took less than 10 minutes for paperwork. Everything was clearly explained. Staff very friendly. Returned fully gassed jeep several days later right before noon, which is when it was due. We had NO issues. I would use this company again. read more

So the car was fine, but whew the service! When we returned the car, it admittedly smelled like gasoline because the place we filled it at didnt have a safety stop. We explained it to the person who was checking us out and giving us a ride to the ferry. She wouldnt let us open the window during the ride. She treated us like children being punished. She locked the window and literally wouldn't let us open it. I was light-headed and sick. Total "no-wire hangers" psycho white lady. Go somewhere else. There are other options. Don't get trapped and fumigated like me. read more

Scam. Don't rent here. As others have said they will bait and switch your car. Verbally commit to a Jeep and then send you a confirmation for a golf cart. My fault for not reading the very fine print but the scam is for those that unfortunately missed the confirmation in time to actually book the car they wanted they will tell you to cancel and then charge you anyways. Not worth the rude people nasty cars and crappy service. Book elsewhere. read more

We rented a jeep from Vieques Car Rental for Christmas week 2021. Customer service was excellent and the jeeps worked out beautifully. The island is gorgeous and it is well worth it to rent a vehicle to get around and see all the sites. Thanks for providing us with a safe and reliable transportation during our stay. read more

Under no circumstance could I imagine recommending this company. Zero customer service. Our car had problems from the outset. A warning light was on from day one. We mentioned it and he said it is no problem. The third day we learned that the light meant low tire pressure when our tire was almost flat so we went back. He said he knew the car had this problem. I asked why he rented us a car with a problem. He said it was suzukis problem not his. I said that since he owned it and rented it to me it was his problem and by renting it he made it my problem. He just said no. Then stared at me like I was the fool. Uh, no--well, maybe, since I used this company If there were a car available on the island, I would rent it now and dump this car and the company. Maybe I was the fool for not listening to the complaints on trip advisor. Do NOT use them. Go to maritza's. Upon return, he only charged me the pump price for gas to make up for it. He tried. It didn't make up for having to put air in the tire every day. read more

***WARNING*** BEWARE OF JOEY THE MANAGER'S IRRATIONAL TEMPER*** !!!!!!LOOK OVER THE INSPECTION BEFORE LEAVING THE LOT AND TAKE PICTURES!!!!! Initially, Joey the manager, seemed very helpful. He dropped the charge for a day that I missed due to travel issues. Although, I think he had to do that anyway... All was good with pick up. I had my sister who was already on the island to pick up the car before they closed at 18:30, since my flight was delayed. They arrived right before closing, so the inspection was done in the dark and was somewhat rushed. During that inspection, Betty (who was very helpful and courteous) ran a finger over a quarter-sized dent in the passenger side and said "big dent, surface damage". Val, the house manager for the beach home I had rented was witness to this. However, Betty did not mark it as such on the contract. It was only marked "surface scratches". There were old scratches all over the car, including a sizeable one that ran the length of the passenger side. Both the scratch and the large dent were obviously old. Here's where it gets whacky. When we returned the car, Joey was there. He was not very courteous, but more curt instead. He said he needed to inspect the car. He then went on to say that the dent in the passendger side was a new occurrence, and that he didn't remember that being there from the last rental. It was also not marked on the contract, and he "had to go by what's on the contract". Hmmm. Ok. I kept my cool, and my sister tried to explain to him that he needed to call Betty to confirm that the dent was indeed present prior to us taking the car. We had not struck anything, and nothing had struck us. Vieques is a small island, and although parking is pretty liberal, the locations where we parked could not have allowed such damage to the car. Joey's answer was that someone could have hit us while we were parked. OK..so you're telling me that after you charge me for the damage, that you are going to get that old dent fixed? I think not. If the scratched wereren't dealt with, I highly doubt this old dent would be fixed. During this conversation with Joey, he was waving his middle finger precariously close to my face. I then calmly asked him to stop to which he replied, "I can point my finger at whoever I want". Really?? At this point, my sister got a little heated and said something about the pointing...I honeslty can't remember exactly what was said. I do remember Joey pointing his middle finger at her and thus began the yelling match between Joey and my sister. Joey threatens to call the police. I try and quell the argument, and go out and re-inspect the passenger side. I am again CONVINCED that this is OLD DAMAGE, and tell Joey to go ahead and call the police. Long story shortened, my sister takes me and my friend to the airport so that we wouldn't miss our flight. Upon her return to the rental place, she sees Joey leaving. No police. Betty shows up and apologizes for the craziness and does not charge us for the old damage. Per Betty, Joey called the owner instead of the police. The owner asked me to email him. I will basically copy and paste my review in an email to him. This is by far one of the worst and most unprofessional experiences I have EVER HAD. read more

Definitely rent a vehicle if you are staying on Vieques. We rented a golf cart from Vieques Car rental and were very happy with every aspect provided by the service. Also the location was perfect for us since we stayed in Isabel. We were able to walk here before and after pickup which was super convenient bc the taxi system can be a little inconsistent. Check out was easy and clear. We hope to return to Vieques and plan to use this company again. Pro Tip: book a car way in advance during the busy season and read the policy agreement in detail before you commit. A golf cart worked for us (two people ) but a family of 3 or more should rent a car. read more

The woman who receive you in the desk is unprofessional and rude. She does not have customer service knowledge. If you want I really nice experience in Vieques, get your car in another company. read more

The previous bad reviews here made us a little nervous about renting here, but in the end, our experience was thoroughly great. Unless you're staying at the W (and even then, I would want to escape the confines of its walls), you're going to need a car here and a sporty, rough-and-tumble Jeep comes in handy for navigating the sometimes dicey roads of Vieques. We saw it as a fun adventure: who hasn't dreamed of Jeepin' around at the beach? Unfortunately, this comes with a $90/day price tag but that's true of every car rental we checked with on the island, so you kind of have to swallow it and embrace the upsides of your Jeep rental (take the roof off and go to the beach!). It helped too that even after a week of fully exploring Vieques, our gas total was only about $20. Online reservation was easy and painless, and within minutes of us calling after landing on the island, someone was there to pick us up in our Jeep. Everyone we dealt with was very friendly and helpful and most of all, efficient - which if you've rented from a standard rental company in other places, you know that's not the usual experience. On our way out, we had an early morning flight and decided to return our Jeep the day before we left, and spend that last evening grilling out and hanging out in our rental cottage. The staff here happily gave us a ride home, and again, were quick and efficient checking us out. There are only a few car rental options here on Vieques, but if you're scanning this page and wondering whether or not to go with Vieques Car Rental, my recommendation is a resounding yes. read more

The service at Vieques Car Rental went way beyond my expectations. Everyone I interacted with there was conscientious and kind. I had reserved a Jeep Wrangler and was very surprised to find myself driving a brand new 2015 model with only about 500 miles on it. I kinda felt bad taking it off road where thorns and small branches brushed against it, it was sooo nice. But I guess they understand that this is what will be done with a vehicle like this on Vieques, and they definitely didn't charge me for any surface scratches. Usually they require their cars to be turned in by noon, but they offered to adjust my return time to 2:00pm, no charge, when I told them that my flight was at 3:30pm. I'll also mention that while I was in Vieques there was an island-wide gas shortage, because of all the tourists that come and rent cars during the winter holidays (I was there Jan. 1 - Jan 5). Apparently it's not usually this bad, but there was no gas available for the four days I was there. That said, in four days I only used an eighth of a tank of gas and Vieques Car Rental only charged me the pump price for gasoline I had used when I turned it in without filling it up (the gas stations were technically open when I turned the car in, but there were lines with like forty cars in them!). Most of all I was just very impressed with the customer service, and when I return to Vieques I will plan on renting with this company again. It was the best experience I have ever had with a car rental. read more

yo this place is straight ass. there service is terrible. do not support this business. when I arrived I previously got off a long ferry from San Juan and quite tired. I got off earlier ferry. I shitted in my pants and they did not let me use the restroom when an employee went to restroom right in front of me. on top of that they tried to swindle me into paying a bunch a fees. lastly they gave me a shitty golf cart that was balls and didn't go over 15 miles per hour. don't support I repeat do not support read more

Wish there was a lower rating. Headlight lenses so scratched it was unsafe to drive at night on the dark roads. Company declined to exchange for a safer vehicle. On return tried to charge $47 to top off the gas tank for what turned out to be a $7 at the gas station. On an island struggling to be especially welcoming to returning tourists Vieques Car Rental stood out as rude, unhelpful and very customer unfriendly. Go elsewhere! RMP January 2018 read more

Rented on a busy holiday weekend- at first I was a little disappointed that there were no automobiles left and we had to reserve a golf cart but I think, after a few days of seeing the island at a slower speed, that when we return I'll ask for a cart again. You really notice and truly see everything, and vieques is small enough that you're not really taking much longer to get anywhere. We travelled through the hills, along both coasts and in the towns and loved it. Staff at the headquarters were well organized friendly and thorough, there's a gas station a quarter mile East on 200 to top up and the whole process was a delight. Free fast shuttle to the ferry terminal was a huge plus. read more

The absolute worst rental experience I've ever had. We are still on the trip, so I hope to update this with fabulous news that they handled the issues with respect and professionalism. I think the manager "Betty" is trying to resolve the issues. The employee "Jennifer" that we have worked with for 2 days has been very rude, disrespectful, and mocked us. The other employee "mechanic" that we met was being quite disrespectful in Spanish assuming that we did not understand. :( Betty was kind, understanding and had a professional sense of urgency. Having said that, the other 2 employees were again very rude- and extremely unprofessional. We understand that things happen. We are well traveled. We've been coming to this island for 20 years. It's how you handle yourself when things arise that truly define the experience. It wasn't that 2 vehicles left us unsafely stranded- it was how we were treated when those things happened. We aren't difficult people. Vieques needs people to come to island - especially after Maria. Jennifer and the mechanic that came to address repairs need to have some sort of customer service training. Just be kind- smile. Say, we are sorry this happened. Versus making us feel like we broke their property. Also, clear communication goes a very long way. The first vehicle had a fuel pump go out. We absolutely didn't cause that issue. The next day, the second vehicle had a belt pop off while driving down the road at normal speed. The police told us the belt was too small and shouldn't have been on the vehicle. Overall, I would absolutely NOT recommend renting anything from Vieques Car Rental. The reviews I found prior to booking were poor, but we used them because they were the only option on the island. Unfortunately our experience has been less than 1 star. Again, I hope to remove and/or update this by the end of our stay. We will see how it goes. read more

We visited the island a couple of weeks ago. Vieques is charming definitely you need to have wheels - we had no choice but to rent a golf cart. The cart travels at 20 mph they are loud! The issue for us was the rude behavior a lady named Jennifer she was curt uncooperative and she made a "error" in the bill. Keep your eyes open when paying. Keep your deposit separate from the actual rental bill. Have a sense of humor and don't let negative people ruin your vacation. The location of our stay did not allow for the Vieques car rental service to pick us up or give us a ride when arriving / departing the island- Vieques car rental have wacky hours for returns and pick ups. good luck- keep eyes open with the bill! read more

When I called to rent, I asked if a golf cart would do on the island, and was told that it would be fine. Well, a golf cart on this island IS NOT fine. After the first day of almost getting hit a couple times, we called and asked to trade it for a car, which they did. We were very happy with that, so far so good. Everything was fine, until our last day. When we picked up the car, we asked what the return policy is, and was told that it cost $10 and hour extra after noon. As our flight is at four we informed them that we would return the car at 2 pm., and that the extra charge was not a problem. At noon, we received a call that we MUST return the car immediately. We informed the caller that we were on the other side of the island, she told us that we had 10 minutes to get there, rather rudely, I might add. So we had to finish our walk quickly and rush back. When I got there, a person named Dawn came over and told me to hurry up and get my stuff out of the car, so they could clean it. At that point, I was frustrated, and snapped at her, and yes used a bad word. She came back with" you better shut up, or you can find your own f*#%*+~ ride to the Airport." So now I sit here in the airport, 3 hours before my flight, I see it as unnecessary and inconvenient. I just went back and read your reviews for this company, and I see that a person named John answers the bad ones, JOHN, why do you not DO something to improve your company, instead of continuously apologizing for it. You could start by getting rid of Dawn. She is a detriment to your company, there is no reason to ever be rude, she was rude when she called and rude when we got there. read more

We rented a golf cart and had a wonderful experience from start to finish. Vieques Car Rental picked us up from the airport, quickly checked us in at their rental property down the road, showed us how to use the cart and sent us on our way with a map and a can of fix-a-flat. We explored all over the island and just LOVED the open-air feel of the golf cart (plus it was a breeze to park just about anywhere). There's no speedometer but it felt like we could do a top speed of 25? We had only idyllic days until the day before we left, when our tire went flat. The fix-a-flat worked, but since it was nighttime we left it until the following morning, when the tire was flat again. Vieques Car Rental came to us within 15 minutes with a new golf cart! What could have been a stressful event was instead one of surprised gratitude. We dealt with 3 or 4 different employees and every single one of them reminded us why we love Vieques so much. FYI -- I'm glad we didn't rent a Jeep. We didn't need to reach any off-roading areas and it was just the two of us. The golf cart is just super easy to drive, manage, and park. I think it was $60/day (maybe?), but worth every penny as it easily connected us to every beach we wanted to visit and then some! read more

We rented a cart again for our second trip to Vieques...same great service. Pick-up from the ferry was perfect, price was as expected and staff was professional. We will book again with Vieques Car Rental read more