1. Utopian Pools

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    Orlando, FL

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    Utopian Pools

    5.0 (1 review)
    Open • Open 24 hours

    Services - Utopian Pools

    Pool draining

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    3 years ago

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    Amenity Pool Services

    Amenity Pool Services

    (21 reviews)

    Parramore, Horizons West / West Orlando

    These people are thieves and con artist. It started out when I had them replace the gasket between…read morethe pool motor and housing. What they wanted to do was sell me a $1400 new pump with all the bells and whistles. I told the just replace the gasket. They did that, but a week or so later I realized the pool wasn't running. I went to make sure the timer wasn't messing up and found the pump motor has been removed. I finally got them on the phone and was told their policy is they don't replace pump components (so why did they remove the motor). I told the to bring back the motor. A week later and I still don't have it. I have been promised a call back from their tech manager. I'm still waiting. Their own rep called in to find out what's going on. They were told someone will be getting in touch with me later that day. That never happened. Personally, I think they believed that by taking my motor they would be forcing me to purchase that new pump they wanted to sell me. I know it shows I'm in SF California, probably some computer setting. I'm in Orlando, and experiencing the same lack of consistency in service times, and poor customer service as other commentators.

    Joe has been cleaning my pool for 15 years back when amenity pool services was owned by All Pool…read more Amenity pool services is a corporation and as such is poor on customer service. Service and repairs are mostly non-existent and leaves a lot to be desired. But Joe, is the best and I would highly recommend him to anyone to clean and take care of their pool.

    Best Florida Pools & Spa

    Best Florida Pools & Spa

    (42 reviews)

    International Drive / I-Drive

    The service that Kori provided was outstanding. I'm not the most timely responder to my reviews but…read moreI want to be able to be fully confident on the work done over time. This job was done and I would not hire anyone else to do your pool. Kori is very fair in pricing and much lower than the bigger companies. However, he does not sacrifice any ounce of quality workmanship. He can be busy since it is Florida so patience is key, if you want things done correctly. More expensive, and quick, may not mean quality! Sorry for my lack in getting you this review sooner, it's been a long year as you can expect.

    Just over a year after installation, the new pool coating is failing. Multiple pool companies have…read moreinspected it and identified that the surface was not properly prepared prior to application. There are numerous voids where the coating did not adhere to the pool shell. Those sections are now discolored, and calcium flakes are forming where air voids exist behind the coating. Best Florida Pool and Spas acid washed the surface earlier this year. This would have been an opportunity to identify the adhesion problem, but the issue was either not recognized or not communicated to me. Separately, Best Florida Pool and Spas installed a heater a few years ago that remains under warranty. The circuit board has failed. I have requested the purchase invoice needed to file a warranty claim, and they have not provided it. My recommendation to anyone considering this company: put a formal written contract in place before proceeding, so that you have clear documentation and legal recourse if problems arise.

    Professional Poolcare

    Professional Poolcare

    (16 reviews)

    John Young, Horizons West / West Orlando

    Pete resurfaced our 30+ year old pool and it now looks brand new. Very professional and honest,…read morehighly recommend!

    If you ever wondered how not to represent your own business, look no further than Professional…read morePoolcare and Construction. Today I had the pleasure of interacting with the owner, who parked his company van in a way that completely blocked the view of oncoming traffic for anyone trying to exit the community. The car ahead of me struggled to get out, so I rolled my window down and let him know he was blocking visibility at an actual intersection. His response? "What do you want me to do?" I suggested the obvious: pull up a little so people can see. He said he couldn't because it would block the guest lane. I suggested pulling to the other side. His response? That would block the resident lane. Here's the fun part: there was no one in either lane and still about 100 feet of empty space in every direction. But apparently, basic spatial awareness and public safety were too much to ask. So instead, the owner of this company chose to block an intersection, argue about it, and refuse to move--despite being told it was dangerous. I still couldn't see oncoming traffic, and when I finally made a left turn, I almost got T-boned. If this is how this man handles a simple, common-sense situation--being made aware that he's creating a legitimate safety hazard--I can't imagine trusting him with heavy equipment, construction, or something as basic as pool maintenance. I wouldn't trust him to dig a hole in my backyard, let alone manage a pool, even if he were the last option on Earth. Unprofessional, inconsiderate, and wildly irresponsible. Hard pass.

    Utopian Pools - poolcleaners - Updated October 2026

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