I had a consultation with Jenna for microneedling and I cannot express how knowledgeable and…read moreamazing she was at answering questions and making me feel so comfortable. It's my first ever going in for an aesthetic treatment and I'm just so grateful I got to have a consult for her. She has amazing energy and really makes you feel at home while giving you the most straight forward advice regarding skin concerns. I'm so excited to do my first microneedling treatment soon!

Buyer Beware I…read morehad my first Sylfirm facial two months ago and returned last Friday for my second treatment. I've spent roughly $2,000 here, purchased microneedling & Sylfirm(lied to that Sylfirm would help my under eyes) Shortly after I got home, I received a call from the front desk claiming I had an outstanding balance for a service I NEVER received. They insisted I had been given an Agnes treatment during this current treatment & then switched to my previous visit. That is completely false. This service was only discussed and recommended to me during my most recent appointment--and I clearly declined it because I want to wait and see my results first. Instead of correcting their error, I was told it was a "miscommunication" and that they would zero out the facial and exosomes I currently have on my account to cover a charge for a service I did not receive. Taking away services I already paid for to cover their mistake is unacceptable. This feels dishonest and extremely unprofessional. If you go here, protect yourself--ask for itemized invoices, confirm every service before receiving it, and keep your own records. I will not be returning.

I arrived at 3:35 PM for my 4:00 PM appointment. The receptionist asked if I was there for a…read more"repeat," and I said yes, assuming that meant using the same product as my previous visit. I was then taken to a room. By 4:20 PM, the injector still hadn't come in, so I decided to step out and ask about rescheduling. At that point, the receptionist told me the injector was about to come in and was "drawing up the medication." I questioned how the amount could be determined without first consulting me, especially since my last visit was a year ago, prices may have changed, and I had questions. The receptionist repeated that I was there for a "repeat," but their definition seemed to go beyond what a customer would reasonably expect. In the past, they also took photos before starting, but this time there was no consultation or photos--just being placed in a room to wait. Overall, the experience felt rushed and lacked the communication and attention to detail I had previously received.

I feel so much better! Wendy listened to what I wanted and made suggestions that I didn't even know…read morewere possible. This is exactly the subtle change I was looking for, and it was worth every penny. I've had Botox before and found it very painful, but Wendy used an anesthetic cream and tapped my face in such a way that I barely felt anything at all. Wendy also made suggestions I can do at home for even better results. I'm so thankful for her.

The entire team is amazing and knowledgeable. Angela, Deena, Malaak and Dr. G provide the best…read moreservice and products.

I came into this beautiful med spa in Rancho Cucamonga for a body sculpt consultation and to try…read moreEmsculpt, and had such a great experience. The space is super clean, welcoming, and just overall really pretty. Angela was so helpful and knowledgeable, she took the time to explain everything to me. You can tell they really care about their clients and the experience they provide. I'll definitely be back!

I've been receiving facial once every month and every time I receive it my skin feels and looks…read moreamazing I never miss my appointment honestly it's my Favorite time of the month Love it thanks

Gentillesse was my esthetician - she was great! I felt relaxed as she created a calm and safe…read moreenvironment for my facial. The massage felt amazing too. When it was time for extractions she was as gentle as could be and apologized if it was hurting me. She was super professional and I would definitely come back for another session with her! Kayla at the front desk was also extremely kind and helpful. The entire place felt super luxurious and well decorated too. Great experience!

So far the best go-to place for my facials, waxing and masks! I've gotten a custom hydro jelly mask…read more(super satisfying and my skin feels renewed, soft and moisturized) Ashley gives you the option to either cover your lips or not and tried both ways already. Super relaxing and stress relieving! I got the "brighten me up" facial and omg!!!! It was the best! The steam relaxed me so much. Every treatment was super relaxing and stress relieving . After the waxing, she soothes your skin with a ice roller and at first it's cold of course but it feels so good after being waxed ! Don't be surprised if you fall asleep . Really recommend this place for anyone and everyone! Thank you so much Ashley ! Will see you soon! :)

My sister and I just came to do our eyebrows and were very impressed. It was very relaxing. I will…read moredefinitely go back to do a facial next time.

I came here earlier this week because my face was feeling really dry. Adriana was very welcoming,…read moresweet and professional. She assessed my skin and immediately started working on my face. I left there feeling beautiful, relaxed and most importantly, hydrated. Before leaving I scheduled my next appt and will continue to go regularly. I highly recommend this place.

This is my third or fourth visit with Adriana, I've gotten waxed and facials by her and my skin…read morefeels AMAZING! So soft. I have unlocked a new level of confidence because of her & her work. I 1000% recommend her! She is very welcoming and is easy to talk to. She has gained a customer for life.

Went this weekend as a gift from my husband. Didn't know what to expect as it is my very first…read morelaser facial. The young lady that checked me in was very helpful and explained everything in detail. The location was easy to find. It was clean, warm, and inviting. The treatment was fast, and painless. My skin feels soft and looks bright. Zero down time. They have a subscription for monthly treatment which I plan on purchasing. Plan the visit, treat yourself to something good!

Hello all, I would…read moreabsolutely not recommend this place. I drove 45 minutes for my appointment, arrived just 9 minutes late due to traffic, and was immediately turned away without any flexibility or willingness to help. What made it even more frustrating was being told they were "completely booked," yet when I walked in, the place was completely empty -- not a single client in sight. Instead of trying to accommodate or offer a reasonable solution, they pushed me to come back three hours later, which is completely unrealistic after already making that kind of drive. The lack of customer service, understanding, and basic effort to work with clients is honestly disappointing. First impressions matter, and this experience was enough to ensure I won't be returning.

I'm writing this review as I just got home from my sugaring appointment…read more I am a loyal customer and have gone to different estheticians for Brazilian sugaring here - at their old Rancho location, the new Fontana location, and my first time here at the new Rancho location. I scheduled a last minute appointment with Claire (my usual esthetician) today. But it turns out she was unavailable and Max was there. I've gotten sugared by her before and wasn't really satisfied with my service as I realized I had a few open cuts / wounds due to the pulling of sensitive, thin skin way down there. So today my service was going well, we were having a great conversation then all of sudden a sugar pull and we both went dead silent for a few minutes. I already knew something went wrong. When we were done I knew I had some cuts down there. When I got home to pee I saw it. My lips looked like it had a big, open, popped pimple in it. And around it was pink and tender, like a cut. This made it difficult to wipe. I would post a picture but due to the area it is at, I am unable to. I would like to speak to a manager regarding this issues because this isn't the first time that's happened to me.

I had such a great sugaring experience here. Very quick, efficient, and comfortable all at the same…read moretime. Brenda took great care of me, made me feel so comfortable, and talked me through everything so no questions were left unanswered. I recommend coming here for high quality service and reasonable prices for any of your beauty needs!

I love this med spa! Noralyne is so patient, knowledgeable, and beautiful! She explained and helped…read moreme understand my filler and lips better! She listened and we worked together to get to the ideal look.The environment is so friendly and I plan to keep coming! Thank you. - Elizabeth

I was really trying to avoid writing a negative review, but I have given New Image Med Spa ample…read moretime (over two weeks) to make things right since contacting them, as well as sending pictures expressing how unhappy I was with the services provided. With that said, the owner did not even bother to call me to address my unhappiness with my botox and Juvaderm XC filler that she herself did. Last time I heard from their coordinator, she said that she has escalated this matter to their medical director and that was on 4/29/2025. It is now 5/8/2025 and after two more calls to the owner, she will not return my calls and apparently did not reach out the the medical director. She also had my Yelp review removed, so I will redo it and resubmit it. 4/12/25 - I got botox and filler because I had lines above my lips. I have had filler three times in the past (not always from them). I always get 1 syringe, which does the trick. Not this time. My lips have a weird shape and barely have filler on the top, and I still have lines above them. Also, the owner said with the extra (not sure why there would be extra) she would fill in my nasolabial lines. She made more wrinkles on the side of my mouth. It looks horrible. Also, my botox on my forehead is uneven and also looks horrible. I have never experienced this before. When I called I asked if I could see someone else (other than the owner) who could fix what she did. They told me no, that I would need to see her. Why would I want to go back to her, when I don't like her work? No thank you. I spent $775.00 (It would have been 825.00, but I got a discount from Alle) This is a lot of money and she didn't even care to make it better. I guess she thinks that she has enough business and doesn't care about people and their money. I guess she also doesn't care about her reputation. I went to her once before and I am not sure what happened to her and her lack of empathy for people who are just trying do something good for themselves. Now I have more lines on the side above my lips that weren't there, and my face just looks so bad.

I got a scalp massage treatment and it was a 10/10!!! They take their time and everything was…read moreclean inside!!!

My partner and I showed up early (yey us!), got our scalps examined, and then... that was it? No…read morefollow-up or photos just a quick... "yep, that's a scalp." Cool, I guess? My partner has eczema, his technician didn't really acknowledge it. So we moved on. The rooms have curtains that don't fully close, so if you're shy, maybe bring a blanket. Or some good vibes. For the facial, I had on a bit of mascara (not waterproof) and it survived the apocalypse! Just kept getting rubbed around my face. Now the hair: I'm Black, I have curly hair, and I was not prepared for the tugging and pulling during the detangling. At one point a loose hair just stuck to my face and stayed there. We bonded. Then the nail scratching started. As a healthcare worker, I was internally screaming. But I stayed strong. They asked my partner (straight hair) if he wanted styling. Me? They just grabbed the blow dryer and went to town. I don't use heat! Walked in with lucious curls, walked out with a puff ball. No warning, no discussion, round brush chaos was my fate. Overall? I felt relaxed until that blow dryer came out. Then I was just overwhelmed with a side of big fluff. They were extremely sweet though! Might come back. Might not. 3/5 would recommend if you're brave, have straight hair, maybe some low hair expectations, and don't mind a little curtain peek-a-boo!