They claim they attempted to deliver a package even though we were here. Plus I never received my…read moremail for the day. They are holding my package at the post office so I guess I will be picking it up.

OMG! This is the poorly Post Office I have dealt with. I…read morehave send packages that never where delivered. Tow weeks ago I send a package I follow up with the trackers number it's said it's at the post office I to follow up they stated that it was delivered. IT WAS NEVER DELIVERED MY MOM WAS WAITING FOR THE PASS 4 DAYS. IT NEVER WAS DROP OFF. SHAME ON YOU!

Update 11/28/25, 5:50pm: If I knew this video would play to the end, I would upload it and let…read morey'all see how these folks, more so weekend people now, throw packages down. Good thing my glass item was inside a bubble tube as I call it. I don't know where they get these unprofessional folks from. I heard it hit the garage when it was dropped. Wouldn't even bother to put it by the door. She was too busy running her mouth on that phone. Please do better. But my regular weekly folks are doing so much better!! The thank you sign in my box is for them.

I want to highlight a very special postwoman/lady name Mrs. Charlie Jackson who drives truck # 32…read more I moved her from Alaska about two years ago back and forth, changed my address a few times. That can be confusing. I went from one unit to another, same complex apartment though. Every time she made sure, I had my mail even when it went to the wrong apartment by other reps. She provides outstanding customer service by going above and beyond what's expected, consistently. I have NEVER in my 50 plus years receive stellar service she provides. The mail flow is definitely off when she doesn't work. Mrs. Jackson carries the biggest and friendliest smile like every time you see her even in extreme weather conditions when it's very hot or very cold. Our mail never gets mixed up when she is on duty. The holiday seasons makes me nervous as theft increases but when she is working it's never been an issue. She pays close attention to details and knows her customers. This is useful when our mail gets mixed up when she is off. The way she goes up and down these stairs is also impressive. Before I moved back to Alaska, I wanted to say thank you ma'am for being as amazing as you have been consistently for the past two years of me living here. You absolutely feel like family to us. My kids and I had at one time three different units and she knew them all and aways made sure we had our mail/packages when mixed up. Thank you and you will be greatly missed.

Since 10/21, I've tried to get an online issue (tried to purchase some stamps, but it was Declined…read more Yet, my CC was Charged for them (cussing) . So, after renting the Minivan, I stopped here, I hoped of getting the issue resolved in person. But, alas, and as honestly expected, the clerk was unable to do anything about it. So, I will have to call them and complain. However, I did buy a book of stamps anyway, as I was completely out of them.

Will not answer the phone. It rings until I am cut off no matter how many times I dial the number…read more I continue to get the wrong mail. I live on the street horizontally from the address that I continue to get. In my mailbox there are 2 pieces of mail that belong to the other family. I am still looking for a parcel that has been missing for several weeks. Personally, I like Kim, my carrier. However, someone can not READ the different street names. She blames the substitute. Surely, reading is a requirement of a mail employee.

January 22 2025 I drove 15 miles to the Cordell Ga post office to find a note on the door saying…read more"This facility is closed untill further notice due to weather related issues". 1) If the Post Master was able to post the notice, he should be able to open the post office. 2) If the Post Master was able to post the notice, he could pick up enough employees and transport them to open the post office. 3) If I can drive 15 miles to the post office so can anyone else that wants to work.

I live on 2nd avenue today my mail was not picked up sometimes the mail goes and other people…read moremailbox sometime other people mail come in my box so that means my bills are going to be late getting paid can you please do something about this is today a holiday I don't know about

Exceptional customer service is becoming harder to find, so when you experience it, it's important…read moreto recognize it! My sister Tiffany and I stopped by this post office in Macon, GA to mail a large number of envelopes, and we were running out of time. JoAnna noticed we were trying to get everything finished and, without hesitation, came over to help us place stamps on our envelopes. She didn't have to do that, but her kindness, patience, and genuine willingness to help meant more than she probably realizes. She was so selfless, understanding, cheerful, and caring. She truly went above and beyond to make sure we got everything mailed on time, and we are incredibly grateful. It's rare to see someone step in with such a positive attitude simply because they want to help another person. I'd also like to recognize her colleague who assisted me while I purchased the stamps. She greeted me with a warm smile, was friendly, pleasant, and professional, and made the entire experience enjoyable from start to finish. Thank you both for reminding us what outstanding customer service looks like. JoAnna, your kindness did not go unnoticed, and you made our day! Macon is fortunate to have such caring employees serving the community. Five stars all the way!

A certified letter was sent to Jones County Superior Court in Gray GA from the Bibb Superior Court…read morein Macon GA on 2/5/26. On 2/17/26 it stated "Moved Left No Address." How did the Post Office in Gray GA move and the Court House due to both addresses are on the certfied letter. Called the 800 number today (3/24/26) was of no assistance becasue I could not speak to a customer service rep. but it was of no assistance. However, it stated delivery is taking longer than expected but as of 2/18/26 according to your Confirm Delivery it states the envelope is still at your Gainesville FL distribution Center. This is a very critical issue due to Jones County cannot move forward until they receive the envelope. It is now almost 3/5/26.

The postal people have a busy job and do a good job of keeping the mail sorted and delivered…read moresafely. Great work our community heros!

Super kind friendly ppl. Live my USPS Just wish the price of shipping would go down!! Yikes!read more

So I had an issue and raised a complaint to the corporate post office because the Rocky Creek…read morelocation is not near my house and I work during those hours. The complaint was sent by the corporate (1800 number) to the local Post office at Rocky Creek. That location only has one customer service rep (FG). She is the one that answers and resolves the complaints. FG was not helpful and was very dismissive of my issue. When I asked to speak with someone else she said she was the only person and she didn't have a boss (like What???). I then sent my complaint about FG to corporate to see if someone else could help me. My complaint went directly to FG. FG called me to discuss my complaint about her and my issue (that she didn't resolve)! Basically if you have a customer complaint FG is the only option if you use the corporate website. If you have an issue and FG won't help you you will need to go up to the location or try to get someone else on the phone. I was able to resolve my issue by submitting an additional request asking to speak to a senior person that could help, but this whole thing took a lot of time. Hopefully this will save you some time and you can avoid my mistakes.

I need a P.O. Box for some stuff that I don't want coming directly to my apt address…read more So, I took to the Internet, and found this P.O., which is actually a bit closer to me b than the Mville office is. As with most small town P.O.s, I had a little bit of a wait. But, the clerks are quite nice. And, after filling out an application, and presenting 2 ID's (roll eyes, as a state issued D/L is not enough), I got the keys to the box. And, a 6 month rental for the smallest box is $30.00 + a $6.00 key deposit. And, after a minute of hunting for the box (no logical layout, while the box numbers are vertically positioned, the boxes read out right to left), neither key worked! :-o Hence, the 4 Star rating. So, back in to the clerk, and another wait of 5 minutes. I also decided to pick up some Holiday stamps while waiting. However, despite the small size, it's a clean facility in a nice part of town.