I want to highlight a very special postwoman/lady name Mrs. Charlie Jackson who drives truck # 32. I moved her from Alaska about two years ago back and forth, changed my address a few times. That can be confusing. I went from one unit to another, same complex apartment though. Every time she made sure, I had my mail even when it went to the wrong apartment by other reps. She provides outstanding customer service by going above and beyond what's expected, consistently. I have NEVER in my 50 plus years receive stellar service she provides. The mail flow is definitely off when she doesn't work. Mrs. Jackson carries the biggest and friendliest smile like every time you see her even in extreme weather conditions when it's very hot or very cold. Our mail never gets mixed up when she is on duty. The holiday seasons makes me nervous as theft increases but when she is working it's never been an issue. She pays close attention to details and knows her customers. This is useful when our mail gets mixed up when she is off. The way she goes up and down these stairs is also impressive. Before I moved back to Alaska, I wanted to say thank you ma'am for being as amazing as you have been consistently for the past two years of me living here. You absolutely feel like family to us. My kids and I had at one time three different units and she knew them all and aways made sure we had our mail/packages when mixed up. Thank you and you will be greatly missed. read more