Exceptional customer service is becoming harder to find, so when you experience it, it's important…read moreto recognize it! My sister Tiffany and I stopped by this post office in Macon, GA to mail a large number of envelopes, and we were running out of time. JoAnna noticed we were trying to get everything finished and, without hesitation, came over to help us place stamps on our envelopes. She didn't have to do that, but her kindness, patience, and genuine willingness to help meant more than she probably realizes. She was so selfless, understanding, cheerful, and caring. She truly went above and beyond to make sure we got everything mailed on time, and we are incredibly grateful. It's rare to see someone step in with such a positive attitude simply because they want to help another person. I'd also like to recognize her colleague who assisted me while I purchased the stamps. She greeted me with a warm smile, was friendly, pleasant, and professional, and made the entire experience enjoyable from start to finish. Thank you both for reminding us what outstanding customer service looks like. JoAnna, your kindness did not go unnoticed, and you made our day! Macon is fortunate to have such caring employees serving the community. Five stars all the way!

A certified letter was sent to Jones County Superior Court in Gray GA from the Bibb Superior Court…read morein Macon GA on 2/5/26. On 2/17/26 it stated "Moved Left No Address." How did the Post Office in Gray GA move and the Court House due to both addresses are on the certfied letter. Called the 800 number today (3/24/26) was of no assistance becasue I could not speak to a customer service rep. but it was of no assistance. However, it stated delivery is taking longer than expected but as of 2/18/26 according to your Confirm Delivery it states the envelope is still at your Gainesville FL distribution Center. This is a very critical issue due to Jones County cannot move forward until they receive the envelope. It is now almost 3/5/26.

Update 11/28/25, 5:50pm: If I knew this video would play to the end, I would upload it and let…read morey'all see how these folks, more so weekend people now, throw packages down. Good thing my glass item was inside a bubble tube as I call it. I don't know where they get these unprofessional folks from. I heard it hit the garage when it was dropped. Wouldn't even bother to put it by the door. She was too busy running her mouth on that phone. Please do better. But my regular weekly folks are doing so much better!! The thank you sign in my box is for them.

I want to highlight a very special postwoman/lady name Mrs. Charlie Jackson who drives truck # 32…read more I moved her from Alaska about two years ago back and forth, changed my address a few times. That can be confusing. I went from one unit to another, same complex apartment though. Every time she made sure, I had my mail even when it went to the wrong apartment by other reps. She provides outstanding customer service by going above and beyond what's expected, consistently. I have NEVER in my 50 plus years receive stellar service she provides. The mail flow is definitely off when she doesn't work. Mrs. Jackson carries the biggest and friendliest smile like every time you see her even in extreme weather conditions when it's very hot or very cold. Our mail never gets mixed up when she is on duty. The holiday seasons makes me nervous as theft increases but when she is working it's never been an issue. She pays close attention to details and knows her customers. This is useful when our mail gets mixed up when she is off. The way she goes up and down these stairs is also impressive. Before I moved back to Alaska, I wanted to say thank you ma'am for being as amazing as you have been consistently for the past two years of me living here. You absolutely feel like family to us. My kids and I had at one time three different units and she knew them all and aways made sure we had our mail/packages when mixed up. Thank you and you will be greatly missed.

So I had an issue and raised a complaint to the corporate post office because the Rocky Creek…read morelocation is not near my house and I work during those hours. The complaint was sent by the corporate (1800 number) to the local Post office at Rocky Creek. That location only has one customer service rep (FG). She is the one that answers and resolves the complaints. FG was not helpful and was very dismissive of my issue. When I asked to speak with someone else she said she was the only person and she didn't have a boss (like What???). I then sent my complaint about FG to corporate to see if someone else could help me. My complaint went directly to FG. FG called me to discuss my complaint about her and my issue (that she didn't resolve)! Basically if you have a customer complaint FG is the only option if you use the corporate website. If you have an issue and FG won't help you you will need to go up to the location or try to get someone else on the phone. I was able to resolve my issue by submitting an additional request asking to speak to a senior person that could help, but this whole thing took a lot of time. Hopefully this will save you some time and you can avoid my mistakes.

Please hire more people. I came here on a Saturday about 45 minutes to closing and it was one…read morelittle lady by herself working a the line was long . I got half of what I needed done plus the clerk was helpful with information as well

Going to the post office Sometimes you never know what will…read morehappen And 99 percent of the time... We know that we are either mailing Or receiving something... Walking into this post office I instantly noticed the convenient automated stalls To process mail and other things.. This is in the lobby area You can also get your mail ready for shipping It's a cool area. Stepping inside the main area with the postal workers I grabbed a spot in line The postal workers Told everyone thank you for being patient This is a very nice touch "Can one of you gentlemen give this lady a hand" The postal lady said. There was and older gentleman And only me I rushed to help lift her heavy box onto the counter Happily doing so.. The postal worker thanked me And the people in the line acknowledged the feat I had no idea I would go to the post office and leave Feeling like a better citizen.. My mail needs were taken care of With excellent customer service And heading to the car in the parking lot The older gentleman stopped me To thank me.. My postal experience was legendary. I highly recommend this post office

They claim they attempted to deliver a package even though we were here. Plus I never received my…read moremail for the day. They are holding my package at the post office so I guess I will be picking it up.

OMG! This is the poorly Post Office I have dealt with. I…read morehave send packages that never where delivered. Tow weeks ago I send a package I follow up with the trackers number it's said it's at the post office I to follow up they stated that it was delivered. IT WAS NEVER DELIVERED MY MOM WAS WAITING FOR THE PASS 4 DAYS. IT NEVER WAS DROP OFF. SHAME ON YOU!

This is the post office I use most often since it's in my city, and while they get the job done,…read morethe customer service could definitely use some work. I understand that postal employees deal with difficult customers every single day. I've worked in customer service myself, so I know how draining that can be. But one thing I've noticed--not just here, but at post offices in several states I've lived in--is that the attitude often carries over to the next customer. A smile, a simple "How are you?" or a friendly tone can make a huge difference. Instead of making customers feel like they're asking a dumb question, use your experience to help them. For example, if someone asks to mail something one way and it's expensive, explain their options. Saying, "If you ship it this way, you'll save a few dollars," is much more helpful than responding in a way that feels impatient or dismissive. Not every employee is this way, and I've met some very kind postal workers over the years. But the overall experience here often feels rushed and unfriendly. My only wish is this: when one difficult customer leaves, don't let that interaction affect the next person in line. Some of us walk in smiling, treating everyone with respect, and we're just hoping for that same energy in return. At the end of the day, we all need the post office, and I appreciate the service they provide. A little kindness on both sides would go a long way.

DO NOT COME HERE. This was actually the worst service I…read morehave ever had. Maybe training could help address the lack of etiquette, but it could also be that the people working here were just having a terrible day and decided to take it out on the guests. After waiting a month for my appointment, I was met with attitude and misinformation (including being told certain forms didn't exist). Instead of helping, they made the entire process unnecessarily frustrating and uncomfortable. Maybe consider taking a mental health day before you ruin others. I am in disbelief at how terrible this experience was. Try a different location and use this as a last resort It is actually really funny seeing all of the other 1-star reviews just because this place truly is terrible, haha

Intown Business Center is convenient and reliable for those of us in Inman Park. So glad to have it…read moreclose by.

They will get you set up to ship whatever you need safely and securely. They were patient with my…read moremany questions and saved me money for what I was being quoted to pack at the big box chains