I needed stamps to send out a letter and was conveniently at the mall with my Mom to get her a Mother's Day Gift. I came in to check if it was open since the store closes at odd hours sometimes. I found it was open. I've never needed to buy stamps and was not sure where to find them. First mistake was to ask Stephanie, the AA woman working the counter May 13 at around 4:30, if they had stamps, instead of the customers packaging mail and gifts. I first spoke to her in Spanish because, being in Miami, it's common to have an accent or speak Spanish. I wasn't sure what she was doing, but she began to say to wait in the line. She answered so generically that I assumed it was because she answered in English and didn't understand, so I tried to ask in English "I just need to know if you have any stamp", she managed to spit out "told you-- I told you to get in the line, you can't be doing that! Get in line!" she continued to shout at me while I looked behind me. There was no line! First of all, it was a simple yes/no question. Second of all, I didn't know she was cash-handling but she made it seem it was such a dire task that needed total and complete concentration and privacy. I totally understand doing your job, however, she raised her voice at me that I was so taken aback by her tone, attitude, and bedside manner that I walked out crying. A mature woman was there defending me while I left and I overheard that she had also left a complaint about her in which Stephanie responded "that's fine, you can leave too!" which she did. My poor mom thought it was a language issue but I explained that it was the way she treated me, instead of politely pulling up a finger and saying "one moment." or not even answering but making a motion that she heard me, not straight up shout and yell and basically kick me and another woman out for attempting to ask a question. I hope corp. sees this as Stephanie needs to be further trained/coached to have a better Customer Service voice and attitude. This was not the way to go. read more