Where do I begin? We had a carrier who refused to deliver to our home's new mailbox because she claimed it wasn't in compliance. It took me three visits to the CL post office to get a manager to visit and confirm my mailbox in fact was compliant. After the carrier continued to refuse to deliver our mail, the manager had to hide out and catch her in the act. She was then removed from the route. A week later, our mailbox was hit with a bat or other object overnight and sustained significant damage. This, folks, is your tax dollars at work! read more

Crystal lake Post Office delivered the Inside Shopper Advertisement The 8 pages were loose left inside mail box. I SPOKE with a supervisor at CLPO stating I didn't want said Advertisement delivered. I asked if I could write return to sender he said yes. That only happened once and received a note from the PO I wasn't allowed to request return to sender. I've contacted Inside Shopper numerous times to cancel delivery however it's still delivered? read more

The old lady who works here is absolutely useless and unkind. She said I needed to remove the tape from my box because it's "priority tape with a ground sticker" whatever sure. I come back and unfortunately it removed the only tape I had for the bottom of my box. I asked kindly if she can spare a piece of tape since I did not have any and have had post offices help me with this situation in the past. She says they don't pack things for me for free. I was about to walk out and another worker handed me a tape roll for my box. I'm baffled as to why she is so unhelpful, but I should have known since the customer before me also called the Magee on her for similar behavior. Thank you to the younger worker I did not catch the name of. read more

IN is her name, she's the rudest person i have ever came across at a post office. I had to send a small package, it was already wrapped in a box. Unfortunately it was not wrapped enough so I had to buy tape(fine). I then wrapped it again and she laughed at me I guess for the horrible tape wrap I have done(Sorry I'm not a professional). I began to write down the address on the box, mind you it was long. Sending it to the Army. She said " that address is to long" I told her this is what I have, it's correct. I finished the address and she tells me it's not located. I grab the box and looked at my phone (photo) and appears to be correct. I show her the photo so she can look herself and to help me out, her response was " NO, I DONT CARE, IF IT WRONG THEY SEND IT BACK" hahahaha what!!??? I'm showing you so you can help me. This is your profession. IN , if you hate your job quit! You just want that pention when you retire! Which you should retire already. I will never come back to this location! read more

I have two online businesses and I come here everyday! They have great customer service and are friendly. Packages are always scanned and within transit the same day! Would recommend! read more

COVID has nothing to do with this review. Reading ... and the ability to do it, has everything to do with this review. Every day I get other people's mail. I can only imagine what I'm not getting, and who has access to it. Respectfully, there is an address on the mail as to where it goes. This is not difficult. Unacceptable. read more

Slow service. Lazy workers. Absolutely ZERO sense of urgency to help customers even amongst a busy day during the busiest season (holidays/Christmas). Go to another post office if you can. read more

I had an appointment for a passport renewal. Came 10 minutes before the appointment. Waited alone in the passport line for 10 to 15 minutes, before they called me. My filled form was not satisfactory to them, so they told me to fill up a new one, and they added "you have 5 minutes to do so". After I filled up the form, they said simply, we cannot take it, you have to reschedule. I called a supervisor, and it didn't help. Very low sense of customer service. Will not come back to this place. read more

I run a small business and have been stopping in 1-2 times a week for the past 6 months. they are always exceptionally kind and work efficiently without making you feel rushed. I'm always in and out of there quickly even during their busy hours when a line is present. I have gotten to know all of the employees and each one is a joy to see. read more

This is the laziest post office I've ever had to deal with. We currently just moved here a few months ago and I've already had three packages lost by them. Yesterday I had a notification that a package was out to be delivered by them when I got home from work however there was no package in my mailbox and my flag was still up and my letters were still in there that had to go out yesterday they completely skipped my house then I got a notification saying that now my package is lost in transit they have no idea where it is even though it was supposedly out for delivery. I feel like whoever delivers my mail is stealing my packages. When you called him to tell him that they're not picking up your mail they argue with you and tell you that they do pick up your mail even though You have a camera pointing at your mailbox with no mail truck picking your mail up for days. read more

This location is HORRIBLE!!!! I mailed 3 things on the same day and NONE of them have been delivered. ALL 3 of them had 2 day priority and they tell me "this is not guaranteed", OK but what SHOULD be guaranteed is that the packages are SCANNED and not sitting there for 4 days before being touched! Oh and they can't even tell me where 1 of my packages is because it "left there and hasn't been scanned since" I will NEVER GO here again. UPS is it from this point out!!! Too many "lost packages" happening. Oh and wait 30 days before you can report it "missing". Hmmmmm Guess someone somewhere is getting a nice gift!! That's our government for ya :( read more

If there is any business that deserves to go under in the United States, it's the United States Post Office. I feel horrible for the employees have to work here and put up with these working conditions. Especially around Christmas time. It just took half an hour to mail a 6 ounce package. $9.50 to Toronto from Chicago with no additional services. The United States post office needs to go away. read more

Amazing customer service! They went above and beyond for me when I accidentally put a piece of mail without a stamp in the box outside! I can not say enough good things about them, especially Kim. Thank you guys so much for being such a great post office! read more

Received a notice in my box today, informing me I had a letter that required a signature and I was not available to sign..... all good I guess....except for the fact I was standing in the driveway, watched the post person put my mail in my box, waive to me and drive away.....absolutely no attempt to contact anyone for a signature.... Pure laziness! Typical for this post office read more

Terrible customer service. Crystal lake post office "lost" my package recently. I understand these things happen but while making a claim in their office the lady Kashandra was extremely rude and was acting if she had better things to do. I know these are government workers who don't have to provide exceptional customer service but what happened to treating people the way you would like to be treated? I was very calm with her and was not upset about the lost package. I just wanted to be made whole for it. I wouldn't have even had to have wasted Kashandra's time if they didn't lose my package. Going forward I will be taking all my business (which is quite a bit) to the ups store. At least when I go in there they are always pleasant. read more

Terrible service, missed work to come to the appointment I made weeks in advance, they gave me 3 minutes to fill out paper work, I had 2 lines to fill out and they called me over and said time has expired. It was not busy and we begged to please let us finish the 2 line of paper work and they said no we need to reschedule. Looking at the reviews something needs to be done about the workers there. Will never return. read more

Crystal Lake post office really deserves 0 stars .They are the WORST post office I have ever been dealing with in my business. We had small mail box and they were complaining its too small and they didn't want to deliver to our door .We got a big box and we still have a problem .We are closed on Mondays and if we don't pick up our mail delivery person refuse to leave our mail in our big mail box that could hold a week of mail.There is no notice anything.Menager there is another story THE WORST PESON I was ever dealing with ,very rude and not customer friendly. I will report it higher to make sure she will lost her job since she is not doing it anyway. read more

I had a "package exception" occur and my package was not delivered. I called to see what happened because someone was home (available awaiting the package, available for signature if necessary) and the person on the phone said that something was blocking my "receptacle" and my mail wasn't delivered. There was nothing "blocking my receptacle" the entire day and no snow piles or anything in my driveway or in front of my box. She then said it would be available For pick up if I wanted to come pick it up. I'm glad I went home first the next day after work because even though nothing changed with my mailbox or driveway the package was delivered to my front door step.... Thanks for the package but not for the confusion and inconvenience. read more

I had the absolute pleasure to work with Cassandra last week. She went over and above to help me out. It was such a great experience. THANK YOU CASSANDRA! read more

This post office is a joke. The management who I finally had to get after using lots of gas & going there several times was rude. The girls there were very rude too on the 1st 2 times I went . I paid for a lost mail box key & was just out of hospital ( for 3 weeks & had covic & an operation ) & went there& paid. Twice was told they had no one to do the key but someone was doing it " to help them out ?" How can u have it where it's no ones job ? Finally I got smart & said ok-do not add more mail to a box I can't get in , put a hold on it til I have the key . So again I went there & picked up mail & key still not there ! I'm on oxygen which can be clearly seen & I told them was disabled -but was disabled 12 yrs before copd . You can't see herniated lumber & cervical discs from someone standing . The manager came out & went in back, I assume to check mail . I could not stand any more & oxygen was almost out . Gave the girl I spoke to b4 the manager my name & phone #, said I could not stand & was right in 1st handicap spot . After not hearing from them I went back in & the girl said they had no one with that last name living there. Well I've been here since July & didn't have a problem except names that go in box was taped inside box as I was tired of getting other peoples mail -it still continued. One resident was so tired of it they put the mail in the snow on top of the mailboxes . The carrier should be taking that along with any other outgoing mail . But for that manager to to ignore my phone # after knowing I was disabled Is definitely cause for a write up . That was unforgivable after being told my oxygen was almost out . He didn't know I had paid extra for a cord to chg in car . So showed NO COMPASSION at all & couldn't do his job . A phone call is too much ? I've had to sit on floor or stoop when I'm in a line & too long . I knew with pain climbing , my voice would go up, my frustration after going thru this for so long -it would sound like I was screaming at him . So I thought also by sitting I could control what I was going thru . Which would let him know I wasn't screaming . But to ignore the situation completely was horrid & I hate to say it but people like that should be made to feel like what I do for a day & by then my fibromyalgia was thru the roof & I then walked out , went home & sat on phone for an hour & got disconnected & had to wait another hour on hold ( still better then dealing w/someone with no consideration ) it was his job to find out what was going on & if he couldn't even bother to make a call to a customer to see what was going on if it listed no one on box . No one said was on hold , & to make excuses saying we can't help it -there's no one to do that job & this guy is doing us a favor . Well I paid $40 . I get 500 per month on SSI & all the gas I used not to mention time spent in line & aggravation & extra pain -I deserve my $40 back .. there was one woman that was friendly & kind but only spoke to her on phone -was no one I had seen in person b4. This whole post office needs lessons in customer service , being kind & respectful to their customers & they need to start from top all the way to bottom . Awful service . I waited 3 days to make sure I wanted to send it & that the service was that bad but it was . read more

I dropped a package at this post office on April 6. It was scanned in four days later, but as of April 25, it has not been updated. It never left their post office. What is going on here? read more

Had one incident in which 2 ducklings arrived dead in the mail. However, the more recent shipments came through with all of them alive. So 2/3 I guess, I'm changing my review from a 1-star to 3-stars. read more

Disappointed by lack of effort. I received a postage due notice in my mailbox for an item that I had been waiting for. It was left in the mailbox outside of my business during normal business hours. It's very obvious that we were open during that time. Carrier chose to just leave the notice rather than bring it in and collect the money. He/She did not fill out any of the important info such as when and how to pick it up at the post office. Made a visit there and was told I'd have to come back at another time since he/she was still out on route. Just plain lazy. read more

I send mail frequently to my daughter in New Orleans. Packages never arrive when promised. I pay for first class example last package was to arrive Monday 4/2 today is 4/3 I put in tracking number and they can not tell me where package is only that it is delayed. I will use ups from now on. read more

I am so upset as to why the mail man has not delivered any mail to me at all sine May 20,2015 only to find out I have a package waiting for me at post office since 5/20/15. Which I found about by tracking number. He never once said anything to me .I see him every day around 2:30pm to 3:00pm delivering mail. read more

hats off to all of you thanks for all your services and all the the elements you endure

I have lived in Crystal Lake for about 15 years and if there is one thing I have learned, it is that this particular branch of the post office is pretty worthless. I cannot tell you how many times letters or packages have been lost, or arrived damaged. Just today I received my next door neighbors package from Japan. I have had many problems with this branch; one situation that particularly comes to mind was late last year a package that was marked as delivered was in fact, not. I work out of my house and rarely leave the house during work hours. I also have my computer set up fairly close to the front door so any noise, even just the lifting of my metal mailbox is easily heard. When I tried to get the manager of this post office to fix this, the guy was pretty short with me and said; "That kind of thing doesn't really happen" and "Someone must have stolen it off your porch". A garbage response for garbage service. Well now I have actual proof that they do screw up packages.He claims he would start an 'investigation', but never heard back from them. Either they did not start one, did not care to follow it through, or have such an antiquated system that once it goes on the delivery truck any kind of proper tracking is thrown out the window. Oh, and even if you have insurance on your package, that won't matter one bit if they deliver to the wrong house. Anything marked as delivered will mean they won't care or take your claim seriously. I would recommend getting signature confirmation on all packages, but that might not matter if they do not bother double checking the house and signature for accuracy. If you need to send a package, use UPS or FedEx. read more

I have frequented this office over the past 6 years and generally the attitude and the service is not good. However, yesterday I had to work out how to send a high priority envelope to a place in the United kingdom and the gentleman on the front desk Steve (appears to be Asian extraction) could not have been more helpful. USPS, you need more people like him. read more

this is the worst service ever, I cant even begin to say the hassels with this post office, nobody cares they are lazy and its been one thing after another, I know most post offices are bad but this is the worst service ever and since they are paid by the government they don't care about much of anything, read more