They lose packages and deliver them to wrong places. More than once this has happened to me and many times to people in my complex. For example: When I call to say my package was mark as delivered at 3 but I was here at 3 and you didn't bring anything, well it is marked delivered. When you ask where, they say I don't know somewhere in your area code. Turns out even though my address was correct on the package it was dropped off in a lobby next door. Two weeks later someone found you online and e-mails you saying your package has been sitting in the lobby. Seems my neighbors are better at delivering mail this post-office. read more

It's now the fourth time _in a row_ that a package that I shipped from there took between 10 and 14 days to leave said post office. I have honestly no idea how this happens. One good thing: the staff is friendly. read more

Ever since Congress slashed the USPS budget years ago, going to the post office has been a trying experience. It is very obvious how woefully understaffed they are. But comparatively speaking, this USPS location is really nice. The staff members I've interacted with have been uniformly friendly and helpful. They process a lot of people through since they also are a passport location. Another perk is that there is a free parking lot so if you have to drive parking is pretty easy. As far as USPS locations go, this is definitely one of the better ones. read more

I want soo badly to be a fan of the postal service, but they make it soo hard. This office in particular seems to always be understaffed and saalloowww. I understand being a postal worker is a thankless job, but for a profession on the brink of obsolescence I would love to see a little more pep in their step. I guess years of Seinfeld have conditioned me to believe that all postal workers are as devoted as Newman. They are not. My opinion is probably negatively affected by recently stopping in for stamps on Tax Day. My bad, that one's on me, but a busy mail day should not be an excuse for even less efficient service. I have had better experiences at Cardiss Collins on Harrison, and would recommend that post office if you're in the area. I will however continue to use this branch cuz it's so darn close, and my patience and tolerance for lackadaisical customers and workers is peculiarly high... for now. read more

closed at 12pm on monday??? wtf??!!? worst post office ever!! horrible!!! always problems here! closed at 12pm on monday??? closed at 12pm on monday??? closed at 12pm on monday??? closed at 12pm on monday??? closed at 12pm on monday??? closed at 12pm on monday??? read more

The Irving Park Office Branch is the blueprint for Hell. I had little to no faith in this place being any better. Wow, was I pleasantly surprised. I honestly think I will be coming here more often, despite it being a little bit out of the way. I came to re-new a passport. However, I kept a close eye on the people conducting day to day standard business. Customers and the staff alike both seemed at ease and friendly. I thought I was in a 1980s movie for a minute it all seemed so bizarre. The place is efficient (by Post Office standards), spacious, and provides plenty of parking to make the entire experience smooth and effortless. I showed up without my new passport application pre-filled out like they wanted (it'd be nice if they had them available in a bin) but they didn't care. Typically they'd snap or throw their muscle around to make you feel like an idiot. It was nothing but love here. Best post office in the city I've been to thus far. I'll be back! read more

I went here today to get a passport. I was TOTALLY expecting the worst. I've gone in here when the place has been packed to the gills, lines 20 deep, and thought that was going to be the case today. Nope. No line, no waiting. I was stunned to say the least. The only hitch in my plan was the pictures I got taken at Kinko's... well, my head was too big. But HEY, they can take new pictures! Heck, if I had known I could have had the pictures taken there too, I wouldn't have bothered going to Kinko's. I had gone to get a wad of cash beforehand, but was able to pay the processing fee and the picture fee on my credit card. The passport fee had to be paid cash (which was converted to a money order). The whole process was totally painless. I think the fact that I was in an extremely good mood helped a lot. By the time I left, half the ladies who worked there were my new friends. I don't know if it would have been as good an experience if the P.O. had been a madhouse. But since it was a quiet day, it was quick and easy and painless, and everyone was very nice. I've had mixed experiences at this branch, but this one was really great. read more

Have had a PO Box here for the past 6 or so months for my small business. To date they have lost three letters and one package. All mail for my clients, so not only am I being inconvenienced of the lost mail/items I am looking bad to my customers. To be fair I did get one of the missing letters returned a month and half after it was sent out. The workers here are in general pretty rude as well. They are never helpful and always give attitude like you are wasting their time when asking the simplest question. I have started sending everything FedEx and will be canceling the PO box when it expires. read more

This post office is seriously the best for many reasons. There is always plenty of parking. They are open every single day and they are open late on the weekdays (7:00). Usually post offices are only open while you are at work. Probably the best thing about this post office - they never seem to be busy! I've gone at various times (middle of the day, early evening, on Saturday), and I just don't get it. At other post offices, I would just assume that I was going to lose at least 45 minutes of my life waiting. Do people just not realize that this post office exists? Finally, the people who work there are really really nice. read more

"A-OK" is a bit of an overstatement but in our experience 3026 N. Ashland Ave. is the best of a bad lot among Northside Chicago postal branches. The people at the counter were not unsympathetic and we were delighted to find a good supply of "Charlie Brown Christmas" books of stamps when they seemed unavailable elsewhere. Two weeks later, though, they had no Holiday stamps of any kind, no twenty-two cent stamps (extra ounce, nonmeterable [i.e., hand-cancelled] surcharge), nor individual postcard rate stamps (thirty-five cents, though the clerk did offer me an entire roll of them that we didn't need). No dollar-twenty stamps (basic one-ounce rate outside the USA). All of this is of immense annoyance to an active Postcrossing member who tries to get his recipients abroad colorful or memorable stamps on the envelopes and postcards he sends them. I do feel that this is the fault of a system in which SOMEONE does not order the stamps that are going to be in high demand, not the clerks' individual faults. However, this is not unlike going to McDonald's and being told they are totally out of any sandwiches containing meat, but we have a nice case of Filet-O-Fish if you'd like to pay the price. Call it "quasi-governmental," "Reformed," "cut-back" or anything else, you know the USPS could do better if it felt it had to. Survival Tip: You can save yourself from some frustration if you take note that the left-hand line is generally for passport issues; the right-hand one for matters postal. read more

Quite possibly the best customer service in any USPS office I've ever been to, I'm always in and out in less than 20 mns and Jerry always makes the trip worthwhile, especially when I take my 12 yr old son, a joke and some sort of complement are always ready. read more

These are the very best the post office has to offer. Friendly, kind, efficient. Lines for sure but we are in Lakeview and two satellite offices have been closed within the last two years. Plenty of parking is the attraction aside from the friendly postal officers. read more

Both inside and outside mail boxes were full, overflowing. Mailing your tax forms from here is not safe.

This is one of the worst post offices ever. I try to avoid when possible but I needed a passport for my son and this was the closest USPS that handles them. The first time I went, I went around 9. Nice and early and I was thinking I could get in and out. Wrong! There was a computer printed sign that had handwriting with hours 10 a to 3p for passports. I was fuming. That is unacceptable in my eyes. That should at least be on the website. I had to come back another day. We did go back and they unfortunately only have one person who knows how to do passport or only one station. I think that's kind of ridiculous. We waited for about 20 minutes until it was our turn. Since I had all paperwork filled out, it didn't take more than 15 minutes. I am just glad it is done and we won't need another for 5 years. read more

I came in for a new passport and was in and out. Jerry was so nice and helpful. Thank you Jerry for making it such an easy process for me!

The worst of the worst. 10 years ago, when I lived in Lakeview, this was one of the fastest and nicest of the United States Postal stations. I knew the postal people by name and they always had a friendly word or smile. The new crew is Godawful. Rude. Condescending, and all around jack-holes. Imagine carrying 2 heavy boxes with a 2 year old in tow. I let go of his hand as soon as we were safely inside so that I could rest the boxes on the counter. My son ran for the Mickey Mouse cut out near the Passport area. He wasn't doing anything wrong. The Postal lady decided that he was and screamed at me from across the room to get a hold of my son and to keep him with me. This caused my son to have a melt down. He had no idea why he was yelled at, or why I had to all of the sudden hold onto him so tightly. I was given the stink eye by all the other patrons...who I should mention were all very rude and did not help me by holding the door or offering me their place in line...which is what I do to help other parents. (P.S. The streetwise guy was the only one that offered to help open the door for me. It just goes to show that having money doesn't buy you class.) She made a situation much more difficult than it had to be. Mid line, was yelled at by the postal lady again...apparently they changed the rules on sending packages overseas and I did not have the correct forms attached. My packages were then refused since I was delivering a package for the company that I worked for and could not figure out what country PT stood for in the mayhem. It was my job to know this, apparently zip codes and being paid handsomely means nothing. Tried to call my workplace from within the post office. It was a no go. Asked if reception was possible inside the building...was told by the rude postal lady, "How Should I know?". I move myself and my son to a corner, where he ends up knocking down all the pamphlets. I am close to tears, my pants are too big and ready to fall down from his squirming, and I try in vain to put everything back together neatly where they belong, while holding my son, my pants and balancing the boxes. Again. No help from anyone except for the Street Wise vendor. I did get more eye rolls as if I were the worst mother in the frigging world. If I could give the Street Wise vendor 5 stars, I would. He was an absolute angel. read more

Im totally impress with this post office. They are helpful and nice. Most of them smile and do their job. Willing to solve the problem. Willing to help. Appreciated that guys. Keep up your good work. read more

My mail carrier has just decided to stop delivering my mail. WONDERFUL! I wonder how many important documents, like my tax return, I have not gotten. read more

Going to this post office is like entering the 7th circle of hell. I waited in line for 2 full hours for a passport (during the week) at this location. As Dwight Schrute would say: Question: Why would the Post Office only have one employee working the 50 person deep passport line, while a few other postal workers stood around doing nothing? I hate the post office. Grrrrr............ read more

Holy cannoli, a post office that is efficient? Postal workers that are nice and friendly? Maybe it was because it was a Friday and the day was almost over; maybe it was a fluke (I hope not); but whatever it was, it made my day. I was in and out of there in 15 minutes and most of that time was me filling out a Priority Mail International form. Hopefully, this is the experience I have the next time. read more

My husband and I went to complete the passport process for my daughter. As I approached the counter I began to take the "how to" info sheets off the top of our paperwork. Israel "rude employee" tells me to give him everything. I begin to tell him that I was just getting the info sheets off and he cuts me off, raises his voice, and scolds me! He tells me, I quote, "he can do it a lot faster." He wasn't. But as he went through each and every info sheet and put them off to the side because he didn't need them I wondered, how does this man have a job assisting people. I will not be using this location again. read more

Worst &$€£&@¥ post office service of my life. These women are bitter, mean, cranky, depressed, rude, defensive, lethargic almost seem DEAD. It's like a morgue in here. #sos read more

After the lady thought that I had the wrong passport form, she realized I actually had the correct one, since I was a minor (15) when my last passport was issued. She also helped me to realize that I should not use a box to mail a package to my siblings. Very helpful. read more

I was pretty scared to go here, given all the bad reviews. But, I had taken today off, and so I went around 1pm, and I had no trouble. A lady helped me to find the right customs form to fill out to ship internationally, and she was really nice. The counter lady was efficient and not unpleasant. I did hear some attitude toward a woman who didn't have a full shipping address, but having worked in IT, I can understand that. After a while when you get the same issues over and over again, you want to scream "Help me to help you! Help me to help you!" but I digress. Overall, a good experience, and now I am especially glad to live conveniently close to a post office. read more

Soooooo slow. Waited in line for a passport only to be told after an hour that their camera wasn't working. Would have been helpful if they would have posted a sign near the line. read more

Called and asked if they could do passports and they said yes, showed up 20 min. later waited in line 30 min. Finally my turn and he said he doesn't do passports so I waited for the other person to call me over, they did. I handed her all the proper paper work already filled out as requested on there web site. So she asked my a ton of questions and I answered all of them and had all the paper work needed then she asked me for a check and I said I have cash/credit or debit. Apparently the money order person was at lunch. So I was told to go to Jewel and come back. Keep in mind the only time to get passports at all post offices is 10-3. I guess I will gamble another day since I work 9-6 and only get an hour lunch break. read more

I cannot believe the way these postal workers behave and also don't do there job. I have never seen the lazyness, rudeness, and pure bitterness out of any goverment branch other than 60657 usps. My "POSTAL" lady throws the envelope of coupons in are mail garbage constantly. I never get my mail. Chase has tried to send me a c.c. 5 times now and i never recieved it. I asked Miss. NASTY if she could watch for my mail and she laughed and said something in ebonics I couldn't get even after her yelling it the third time. Her attitude of entitlement I get having a great paying job with ALL the frills. ,why act so UGLY when u don't have to be that way. Bottom line my chase card I still haven't got. My father sent me a check for 400.00 I have not recieved either and she doesn't want to be talked too! worst service out of all federal and state agencies I have ever dealt with. read more

Jerry is awesome. Told me how I wanted my package shipped and gave me clear instructions while multitasking and helping another customer. The first guy didn't help much so it was nice to have Jerry redeem the post office. read more

You will literally wait an hour while the workers joke around with each other...they are in NO rush.

Why would a post office with a self service kiosk and rented mail boxes lock their outer doors after hours??? What is the point of having a self serve stand? Poor USPS not making enough money these days. I wonder why? Honestly, every other PO location keeps the doors open, hoping there will be some profitable business taking place. What are they afraid of? People actually using the kiosks, or maybe taking priority envelopes and using them, which would mean ... revenue?????? read more

Not that I expected to have great service at the post office, BUT this was worse than I had ever imagined. The line was extremely long and the lady who works there is really rude. read more

The staff is very irresponsible and lazy. They should do their job and not concentrate on their makeup all the time. Super slow post office and unfriendly staff. read more

This place is horrible. Remember to check your receipt before leaving because they could put in the system the wrong address. And it gives you alot of trouble dealing with the customer care which the service is bad. read more

Ah, do I ever love when my package has been lost and the post office cannot even bother to answer their phone!

I went in there to renew my passport and change my name on it as well. First of all, the camera was 'broken' so no pictures were being taken, so I had to go elsewhere and return. I had all of my paperwork filled out and ready. The lady bedding the counter couldn't have been more rude, I was called for my turn by her saying, 'get up here to this counter'. I then handed her my necessary paperwork and asked her if she thought I had everything in order. Her response to this was, "our job isn't to look at that, that's your job...here is the booklet you can read through". She then proceeded to help other customers while I stood there to read through the booklet. She was rude, short, and nasty. I agree with other reviewers, it is honestly no wonder the USPS is doing so poorly. This was such an awful experience I will NEVER return. read more

Let me say that having any passport work at this place is long and painful. The lines are way too long and you will easily spend over an hour at this place on a Saturday. So, if you have kids, do not bring them on Saturday. I'd sooner take them from school during the week for passports to be done. I DREAD going here. And...I can never get a human on the phone to ask about the passports ahead of time. There were some issues that did arise and I wish I had known beforehand. However, THERMOND and JERENDEND make it so much more pleasant and because of these two guys, I give it 5 stars. They offer candy to the kids and joke with them to lighten the mood. They don't have to do that; nor do they need to engage at all. They understand the process is a bear and they do what they can to make it just a "bit" more comfortable. I hope they stay until my kids reach 16 and I can send the passports in by mail. Better stay another 12 yrs guys! read more

What a a treat. I had to send Christmas presents to my kids in LA who didn't want to take them home on the plane. In I walk with several packing problems and it is so delightful to have friendly, efficient service. I also witnessed 3 acts of kindness. 1.A previous customer left her roll of packing tape for others to use.(ah-me first).2 While I was conducting business ,another woman dropped by to give the passport postal worker a "thank you" gift. 3. Israel, the only male postal worker, gave everyone a smile, a joke and promised to serenade if necessary. Here is a man who has decided to love what he does. And we, the public, love him back. He also caught a mistake on my label so maybe my package might get there. Ashland Post Office- you're the best. read more

EVERY SINGLE TIME I GET A NOTICE FOR A PACKAGE, this is what happens when they don't answer the bell: Me: These were in my box. (hands over yellow slips) Worker: Did you ring the bell? Me: Yes, a few times, I waited about 5 minutes. Worker: Oh I'm sorry honey, someone should be back there. Me: Yeah, I could hear them. Apparently, they didn't hear the bell. Ever. Worker: .......I'll be right back. .... Worker: Next time ring the bell, someone should answer. Seriously. Ok, I'm wrong, they've opened that little window twice. Once was because one of the carriers rang it over and over and when the lady opened the window to yell at me, he jumped in front and fessed up that it was him. The other time was on a Sunday when they apparently don't open that window....despite the fact that there is nothing posted stating this. In this battle, they are always the winner. Last year I was in a long distance relationship so it felt like I was always here either mailing something or picking up something (forget that I'm here on a daily basis picking up mail, I actually had to use the post office).....and for the most part, I don't have a problem with this place. This post office actually has a pretty friendly staff and are usually helpful..but it really aggravates me that they have a bell to ring on the PO BOX side that they never answer, especially because you can hear them talking right behind it! The people behind the counter aren't supposed to be taking their time to locate my items, except on Sundays, apparently. With that being said, when you actually have to mail something...as long as there are more than 2 people working, the lines actually move. When it's just two, it seems like there is always someone holding up the line, and it stops moving....at least they have a counter for me to lean on while I wait. Also, there's a parking lot. read more

The rudest worst postal workers ever encountered. They literally made us wait while 3 people sat there in chairs doing nothing and chatting. These women were absolutely horrible and miserable people. This is why the post office is not profitable read more

Needed to mail out wedding invitations today and the gentleman helping me today was extraordinarily friendly and helpful. He turned what started out as a nightmare experience at the Post Office at 1343 West Irving Park Road into a quick 5 minute chore. I highly recommend people in Ravenswood/ North Center use this location. read more