Tom and Tim goes the extra mile for their customers. The staff are always friendly and helpful to…read moreall our needs. Amazing personal service and hospitality. Highly recommend this UPS store in Pensacola and the Emerald Coast.

Love the fact that they have self service kiosk that way as long as you have a QR code you can scan…read moreyour items. Baggett put the sticker on and drop it and go. You could even get a receipt either printed emailed or text to you. Works great, especially if you have Amazon items to return you'll be in and out in a jiffy

This business has a long way to go. The attitude of the woman that approached me was just awful…read more Her demeanor screamed misery and I just wanted to ship a package for my 88 year old neighbor. They had the body language of anger and misery. All I did was ask a question and she was defensive and short fused as if take it or leave it. Well I did leave it . Note to UPS. Customer service is supposed to be about the customer. Be kind or be gone. Thank you

Staff goes out of the way to let you know how inconvenient you are being for visiting. Unfriendly.read more

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

A business earns a 5+ when they treat customers with so much kindness & show compassion! That's how…read morethis place stood out for me amongst other printing/shipping business, especially well known chain companies that just treat you like a number vs a person. So a week ago, I stopped by to mail an important letter and buy one stamp. This was my first place and found it as it was right next to the NiBrow salon where I had an appointment. But that day the weather was crazy. It started pouring rain and the day was just gloomy that this business lost Internet connection when I was there and was unable to purchase my 60 cent stamp. I forgot the name of the gal and gentlemen, could have been the owners, but they were so kind and understanding that she went ahead and gifted me the stamp. It meant so much to me! I told her I would go back and purchase an entire book stamp. I love supporting small businesses, specially when they place great value and Customer Care. The service requested was above and beyond. I'm definitely going back and highly recommend for any printing and shipping services. Thank you!

Never responded to my request for a quote. They may be great printers but customer service is very…read moreimportant.

My hubby & I just posted a package at this UPS location…read more While posting the package, I took a photo & a photo of the mail box outside to post online that there was indeed a 24 hour mail box located here right out-front. So convenient. However, the lady that waited on us, was completely unprofessional, chased me out the door saying I can't take photos. My hubby says to her, "that is my wife" she quickly apologies & said we should have told her. WOW. Will never return.

Employees act like it is a privilege to have them wait in you. Had an amazon drop off today. Teo…read moreemployees at one register doing something. No acknowledgement of my presence or just a minute. They didn't call for anyone else just continued whatever project they were working on. Sane lackadaisical attitude whenever i have been in there. Time to find a ups store that actually valyues customers

Biggest piece of crap for a company. I called one week before to reserve a taxi for my 88 & 90 year…read moreold sisters. Call the day before to make sure they were coming. They did not show and left these elderly women waiting for nothing. You would have to be absolutely insane to use this company Lying piece of poop

I booked a ride to the airport several days ahead. No show. Called after they were 10 min. Late…read moreDispatch said someone would be there in 15 min. Or less. Again no show. It's a miracle I made my flight. Thank you God.

Don't pick up when they say they're supposed to. Make excuses. Leads to our trash sitting out in…read morethe hot sun rotting all day, sometimes two days.

I've had Waste Pro out of Mobile, AL for 5 months now. I produce very little waste and usually only…read moreput my 96-gallon tote out every other week. So they have had about 10 opportunities to pickup up my garbage. Three times in the last two months they have missed the pickup and it has taken 4-5 days to get it picked up with several phone calls. Today, I was put on hold while the CS Rep was "talking with dispatch." This was at the end of the day near 5 p.m. After 10 minutes, the call just disconnected. Horrible customer service. Horrible, unreliable garbage pickup.