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USO

4.1 (38 reviews)
InexpensiveAirport Lounges
Open 9:00 am - 9:00 pm

USO Photos

USO ATMOSPHERE

What's the vibe?
Moderate noise
Good for groups

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Looking from the front row of the center towards the front door
William K.

While I am not in the military, nor a civilian contractor any longer, I have been to various USO centers over the years. This is by far is one of the best I've been to, its why I feel its worth five stars, and why I volunteer my spare time here on a very regular basis. There are two USO's at O'Hare Airport, both deserve the five star rating, There is another center open from 6am til 10:30pm at night, in Terminal 3, in the upper level rotunda. But this review is for the 24 hour USO center, in front of security, above Delta ticketing, on the Mezzanine level of Terminal 2. The charter states, the center is open to active duty, reserve, (basically anyone in the Uniformed Services), retired military, and their dependants. To the occasional civilian who thinks their tax dollars pays for all of this, it doesn't. USO's operations are funded solely on donations by private individuals. When I first started volunteering here, the director explained it this way, run the center like it was your home, just ID everyone as they come in. (Anyone that knows me, knows ID everyone that comes to my door.) After signing in, and showing your ID, you can place your bags in our gear room, grab a bite to eat from one of our two refrigerators, one stocked with all sorts of Pepsi products. The other with peanut-butter and jelly, ham and cheese, and turkey and cheese sandwiches, quite often the airport restaurants drop off all sorts of healthy snacks, salads and sandwiches. There is enough sugary junk food here to put the healthiest service member into a diabetic coma, various volunteers source local supermarkets, pastry shops for pies and cakes, and there's a regular supply of fresh flowers in the center. There are three computers on the back wall, but only one works with the printer, there is Wi-Fi, the SSID is a widely held secret amongst non-military O'Hare regulars, just ask the volunteer at the desk how our 'IT manager' is hiding the network this year and how to get on the network, One of the kind but curmudgeonly volunteers (a retired Marine Captain) graciously donated the leather recliners up front. they are by far the most comfortable seats in the center, I want one for my home office! We have a kids room with every imaginable kids DVD's there is for even the most jaded toddler. All in all, probably the best USO you will ever visit, its definitely a favorite of those travelers stranded at O'Hare and considerably better than sleeping on the floor in baggage claim with the homeless populations rifling through your bags..

Jen L.

Wow, all I can saw is WOW! It's very different from the last time I checked into the O'Hare USO. There has been some major upgrades to this place. New computers, couches and privacy rooms. It always amazes me that the USO's across the country are volunteer operated and donation funded. It's amazing what an organization can do when their focus is not making a profit. As always, the USO services, food, books and amenities are free to all traveling service members. If you are in the services which guard our way of life and is stranded at O'Hare (and one day you will be...) you should head towards the L concourse and check out the USO. It's quiet and comfy and they computers in there that will allow you to check your FB or write Yelp reviews (as you can see). If you also need a snack they also have donated food for traveling service members. They used to do some very unhealthy stuff like homemade buttery cookies, cakes, candy of all kinds, but now I see salads and wraps and bottled water. I guess the USO is more conscious about our weigh ins. *Happy Dance* I know I choose to live this crazy, unstable and tough military lifestyle, but it's always nice to come across an organization like the USO in my travels that provide a little bit of comfort.

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2 years ago

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7 years ago

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5 years ago

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12 years ago

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14 years ago

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5 years ago

Amazing experience! Thank you so much to all of the volunteers!! I am always so impressed with the USO

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3 years ago

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12 years ago

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17 years ago

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9 years ago

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11 years ago

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15 years ago

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14 years ago

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15 years ago

This is a really nice USO. I really love the free Wi-Fi and the charging areas for my laptop.

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15 years ago

This airport is one of the best that I've visited. I love it. Futuristic toilets...need I say more!

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14 years ago

I had a pretty good experience at this airport, it was my first time there, nothing to complain about.

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11 years ago

As always, the friendliest of people! Great food, better conversations! Thank you for everything you do to the volunteers! We love you!

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9 years ago

USO is a great organization, but O Hare USO falls short of what is offered at other airports.

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10 years ago

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Review Highlights - USO

It's quiet and comfy and they computers in there that will allow you to check your FB or write Yelp reviews (as you can see).

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American Airlines Flagship Lounge

American Airlines Flagship Lounge

(31 reviews)

We had the opportunity to visit the Flagship Lounge in terminal 3 at O'Hare before a long flight…read more To enter, you must enter through their security where you need to show either a Business Class for First Class boarding pass - without one you can't get in. When you get past the security, you enter a good sized lounge with plenty of food and drinks. Interestingly, every food item is labeled and the labels let you know about any allergens in that item. They also have a stocked bar with various liquors as well as beer and wine. Everything was good. I tried everything I could so the list is long and, frankly, I don't remember everything I ate. All I can tell you is the food was very good. There is plenty of seating, so unless they have a lot of flights going on, you can find a seat. The seating was comfortable and we took a table by the food which we frequented... The wine selection was much better than I expected and I enjoyed some Pinot Noir. This was a great experience - one we don't take advantage of often. So, what I can tell you is it is much, much better than sitting at the gate. :)

Not bad. Probably a 3.5. If I had to rate the flagships I've been do I would these from top to…read morebottom: JFK Soho Lounge DFW Flagship LAX Flagship Chicago Flagship Heathrow So, near the bottom of those but certainly better than all the basic Admiral Lounges and their equivalents on other carriers, and much better than Amex Centurions which are overcrowded, style over substance, and often gated by waitlists. This location is spacious like the other flagships but often has a bunch of people in it. The reason Soho rates above the rest is they gate access to One World Emerald customers only so it's a much more relaxed and considered space. This one allows in Sapphire as well so there's a bunch of bodies in here.

United Polaris Lounge - Chicken entree

United Polaris Lounge

(145 reviews)

$$$$

Coming here always goes well beyond my expectations, from the greeting to the dining experience to…read morethe comfortable seats and clean restrooms - I can picture myself living in this lounge!! However, they do close at 9:00 p.m: normally but they will extend the closing time if there are delayed flights and this is what we experienced. There is a main bar and a speakeasy type smaller bar that I prefer to go to. The shower rooms are excellent and very clean and are maintained very well. So enjoy the food, the drinks, the wait (you won't mind waiting for your flight). Thank you to Charlie B. For coming out and greeting us on this visit!! FYI, the Polaris at EWR is just as equally nice. But that's another review. :)

Amazing job United! This place really needed an upgrade and I'm glad the mothership hub finally got…read moreit! Holy guacamoleeeeee! About frickin time! We absolutely love the decor..much more high end, classy, and timeless. We love the leather chairs and lounge areas. The addition of the new bar is a plus. Looks like I'm going into a high end bar or restaurant. The dining room looks 100x better than that outdated looking one prior! The wood and shelvings really makes this lounge so sleek. American Express and Capital one lounges finally have some competition! I love how spacious this place is and not crowded! Bathrooms and showers here never disappoint! We love the vibes here. Completely better with all these remodel! Food- 10/10 upgrade!!! The food here makes United Polaris SFO look embarrassing. I recall eating off of paper plates last year at the SFO Polaris lounge which was depressing. The dining room looks like it can accommodate more people than before and it looks so much more classier. We got the Polaris burger, potato soup, shrimp fritter, arancini. Here what I rate them below: Shrimp fritter- 8/10. Yum! Love the presentation. Fritter was perfect. Shrimp pieces were present. Potato soup-8/10 light and refreshing. Need a bit salt. Polaris burger-10/10 short rib burger. Must try here. I could have ate 3 of these. Fries need to just be like normal fries...3 rectangle potatoes didn't mash well with the amazing burger. Like just get normal skinny frites or Curley fries. arancini- 10/10. Perfect. Not too heavy! Cookie skillet- 10/10. Don't get anything else. Strawberry tart- 4/10- the tart was too hard. Need a softer base. Bundt cake- 11/10. Thank you chef for your mom's recipe. Best Bundt cake to mark 100 years. They also had a holiday special for Easter which I never seen in a lounge. They had someone carve lamb and served veggies & potatoes! Yummmm. Lamb was tender but bit dry. Still good. Mash potatoes were perfect. I love how there was a staff passing out drinks and mini pastries. Overall, completely different lounge! Service is top notch here. Michael took good care of us at the dining room. Food came out pretty fast. Happy 100th anniversary United Airlines! We are forever loyal to you if you keep this up.

United Club - Terminal 2, Concourse E, Near Gate E7 - Framery Isolation Work Pods

United Club - Terminal 2, Concourse E, Near Gate E7

(2 reviews)

Nice smaller alternative with great features…read more This new United Club in Terminal 2, Concourse E, Near Gate E7 is not to be confused with the larger and older United Club in Concourse F, Across from Gate 9. There are four Framery privacy pods. Two with adjustable seats and desk tops and two without seats in a stand up desk configuration. These pods are quiet and have charging capability (1 USB-C and 1 115V). Overhead lighting is fully adjustable along with the front facing lighting for video conference calls. There is also an adjustment for the ventilation fan however I have found that, even on the highest setting, they can get warm. There are most of the same food options as the F9 location but on a smaller scale. There are self-serve options for soft drinks and coffee. In lieu of a tended bar, there is a self-serve bar with an assortment of juices, wines and beers. Like most United Clubs, there isn't a whole lot of interaction with the staff. That said, they all seem friendly enough and this location is clean and well maintained. Would I go back? I've actually been to this location a few times now and like it. So far, it's a quieter alternative to some of the other locations.

The United Club near gate E7 is better than the bigger ones at the B and C gates if smaller crowd…read moreis more important than varieties in food and drinks. It is a long narrow space where the front is less used since refreshments are at the far end. Finger foods like canapés, sandwiches and wraps are set out on a sideboard. Alcohol is limited to self service beer and wine in an adjacent room. No mixed drinks are on offer here. There are different seating arrangements including phone booth like cubes for more private phone conversation. This new lounge takes the load off the one near F9 and has a more tranquil vibe than the packed elbow to elbow ones in Terminal 1.

Swissport Lounge - Self service bar.

Swissport Lounge

(179 reviews)

$$

This is a pretty basic airport lounge. The food is limited to cold items from the self-serve…read morefridge - sandwiches and pasta salad. The drinks are also self-serve - beer, wine, liquor.

is there a zero stars?…read more the hispanic lady working the front desk at around 12pm on Dec 26, 2025 is possibly one of the worst customer service and all around humans i have ever come across. clearly a line waiting outside that was being helped by the previous gentleman, who was letting people know information, asking us to line up and that he was letting one in one out due to capacity issues. once this lady came on she just yelled from her seat for people to line up to the left and then yelled constantly to ensure the door slid close. she then sat at her desk while 10-15 people left the lounge and said nothing to anyone waiting in line ti get in. after watching her have a 10 minute conversation with another worker and a few mor people came out i popped my head in and asked, "will you let us know when we should come in to check in" and her response was "no. i don't have a line". which males zero sense since she yelled at us to move the line to the left. an absolutely joke of a customer service worker and likely just a truly horrible person all around. good luck. also, this lounge is truly awful on top of it all. half the machines were put of service, barely any food, and it's basically a spot with chairs, might as well just stay out in the airport area.

SP+ Parking - Nice large restrooms

SP+ Parking

(300 reviews)

$

I came here towards closing time and was able to grab a quick snack and some drinks…read more Bar staff was really nice and he made me a few drinks that were quite nice. It was pretty quiet when I stayed, understandable since it was late. I would assume it gets pretty busy. Washrooms are nice and clean.

As far as airport lounges go, this one's okay The main thing to know is that it is a very-very…read morelarge lounge. The reason this lounge was designed as such a large space is due to the fact that there's a lot of people in here. That's just something to keep in mind as a basis for your understanding. In terms of design, this lounge has various types of seating. They have the more comfortable chairs located throughout the various rooms at this lounge. They also have numerous seats that are associated with tables. This is probably best for people like myself, who enjoyed grabbing a quick snack, and having a drink, before it's time to board the aircraft. They also have long desks with charging ports set up for those who want to get some work done. Plus, there are some self-standing seats spread out throughout the lounge area. In terms of food offerings, they have food buffets on two ends of the lounge. Both of these buffets offer a unique blending of Quick-Food, as I like to call it. Is pretty good. I will say, that I've never been disappointed in what they offer. You can always find something to suit your pallet. In terms of drinks, they have drink offerings at both ends of the lounge, as well, in association with the food buffets. There, you can get your expected soft drinks, coffee, and water. If you want alcoholic beverages, you have to go down to the one end of the lounge, where they have a bar. There, they generally have two bartenders. Each of which is happy to give you whatever you want. They often mix drinks, beers, wine, and all that kind of stuff. Many of the drinks are all free. But, if they are, be sure to throw the bartenders a tip. I think that's an important gesture. Some people decide to sit along the bar while they enjoy their drinks. I guess they are just type of people who enjoying hanging out at bars. I don't find out all that comfortable, or appealing, as you're basically elbow-to-elbow with somebody, you don't really know. But, that's just my personal opinion. If I have one complaint about this lounge, it's the fact that it's not really set up for the first class domestic passengers on United. Whereas, is you are flying internationally on United, they use the Star Alliance lounges that are specifically designed for its first and business class passengers. In terms of this lounge, pretty much anybody can get into it, simply by paying a sixty dollar fee. Thus, you get a whole lot of people, Just overwhelming space, without a lot of decorum. Overall, I've been in much better lounges, and I've been in a lot worse lounges around the globe. There's not much to complain about this place, you just have to expect that there's gonna be a lot of people. I have seen it at times midday, when people can't even find a single seat to sit in. So, just keep this in mind.

Delta Sky Club - Back seating areas

Delta Sky Club

(96 reviews)

$$$

The Delta Sky Club at Chicago O'Hare (Terminal 5) is one of the bigger and better Sky Clubs we've…read morevisited recently. In terms of scale and aesthetic, it reminds me of the Sky Clubs at LaGuardia (Terminal C) and LAX (Terminal 3), both of which we visited within the past year. Coincidentally, all three opened in 2022, so I guess I shouldn't be surprised that they all remind me of each other. This is the only Sky Club at O'Hare. It's located in Concourse M between Gates M14 and M11. It's big at over 22,000 square feet with seating for about 400 guests. The food, drink, and service were good -- generally consistent with my experiences at other Sky Clubs in recent years. My favorite feature of this particular Sky Club is the Chicago-style hot dog cart. During our visit, it was tucked away near the secondary bar. Our Chicago dogs were authentic and delicious. If I recall correctly, the hot dog guy said the cart was only meant for the lounge's opening; however, it was so popular that it became a permanent fixture in the lounge. Another one of the staff voluntarily asked me which game I wanted to watch on the big screen TV near me and he changed the channel for me. That was nice.

Love the Sky Club at ORD! The common areas and the women's restroom are always clean, and the bar…read moreand buffet areas are modern looking with great views of the tarmac. There is plenty of seating and it has never been annoyingly noisy any time I have been there. The complimentary Chicago dogs at the hot dog cart are also a fun treat!

United Club - Buffet Area: Breakfast, Lunch and Dinner

United Club

(101 reviews)

$$

United Lounge - Terminal 1, B18 (ORD Airport)…read more Friendly. Clean. Modern. Well thought out! This was my first time visiting this club, located by B18. As you walk in, you will see escalators in front of you leading downstairs. To the right are two beautiful and friendly ladies to help you. Elevator is available if you prefer to use it, instead of escalators. At the bottom of the escalators, you will see beautiful large blue chairs with UA classic Aircraft Picture. To the right of the chairs are additional help desk to make your stay more pleasant and stress free. As you turn to the left, you have your area for breakfast, lunch and dinner selections. As well as, large seating configuration. If you're looking to unwind and relax at the bar, you will find it on the other end of seating. Additional seating is available by the bar, around the corner. My stay was very enjoyable. I loved how clean it was, everything from floors, tables utensils to restrooms. It's a small detail but I did appreciate in men's restroom the mirror had aircraft-like windows design. Small details of great design can be seen all throughout this United Club. At United Airlines, your first interaction with a staff, gives you a sense of how your experience will be. This location had great atmosphere with friendly and helpful staff.

The lounge was great place to getaway from the crowds. Over all the lounge was okay but nothing…read morespecial. The service was great and the lounge was kept very clean. The food was enjoyable with both hot and cold dishes and several soups. Jars of banana chips and gummy worms were also available. Soft drinks and coffee are available. The bar at the back of the lounge is full service.

Publican Tavern - Smoked Turkey Salad

Publican Tavern

(517 reviews)

$$

I had a great experience at this restaurant! Especially considering other airport food I've had…read morethis was delicious! I had the fish sandwich which was a good size, super crisp and flakey, and the toppings (gribiche aioli, pickles, onion, arugula) gave it some awesome acid and freshness to brighten it up. I chose to get fries on the side which was an up charge from kettle chips but they came out hot and fresh. Honestly for the quality of food and venue provided I definitely think it is a good value - not only by airport standards. Thomas was my server and he did a phenomenal job! There was an option to use a QR code menu but he saw me struggling with it and gave me a physical menu. He gave me good recommendations and also helped me move tables so I could charge my laptop.

$15 Paloma, was alright. $10 soup, also fine but I wouldn't…read moreorder again. One piece of sausage and felt like from a can. $18 wings, crispy and salty. At first it was good, but the bones kept breaking. I have not had that issue before with wings before. It was weird. The dill sauce with it was good. Service was solid! I was sat and served everything within 15 minutes. And got attention given how busy it was. I am impressed with how quick they are since it's an airport. Overall nice place to chill and grab a beer during a layover but not the spot to eat food or cocktail. At least not for these prices. I know I would get a better experience at the Chillis down the hall.

USO - airportlounges - Updated May 2026

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