I couldn't get the info-pass to work online at my house, so I drove in just to ask one question. I waited in line for 10 minutes. The guy with the curly blond hair asked me if I had an appointment and I said no, that's why I'm here. He told me to step aside to help other people. He asked other people the same question and when they said they didn't have an appointment either, he still helped them. What a rude individual. As I watched this happen, I then got back in line to ask the question again. Luckily the shift changed and someone else changed places with him and helped me, took a grand total of less than one minute. I don't understand why he had to be such a rude person. I am a citizen who speaks English well and just had a quick question about making an appointment. What happens to people who my not have the ability to defend themselves and they just get discouraged and go home. I love my country and would expect better from the employees representing it. Hope KARMA pays you (curly blond hair man who is the only person who wears his name tag backwards) a visit. The only reason why I put 2 stars is because I have been in this office before and there are some decent people in there. read more