This office in Cambridge, they are horrible, and are totally heartless and don't care about people…read more They are rude, have big time attitudes and it's just awful. You try to get help and no one helps you and nobody calls you back after you leave many, many messages. When you try to explain your situation and you need help, they don't care, at all. I would give them a negative rating if I could.

Surprisingly efficient process! I came in to change my name and I was in and out within 15 minutes…read more The young man who served was very friendly and kind. Honestly shocked at this level of service and kindness from a government agency

Rick P. is the best! I recently filed a claim with DUA due…read moreto my separation of employment. I contacted DUA via their support line for assistance in submitting the claim. The support I received was stellar! Rick P. was knowledgeable, professional and patient as we walked through the entirety of the process to create a claim. He ensured that I understood the next steps I needed to take and provided all associated/detailed information necessary for a successful submission. Hat's off to Rick P. and to DUA for staffing their agency with thoughtful and skilled employees. Thank you!

I applied for unemployment October 31st 2025! I worked in Homecare, for 5 years for 1199 SEIU!!…read moreUnfortunately, I had to resign, because I had to move to the state of Missouri, because my landlord lost his house, to board of Health! I have worked as a corrections officer, while living here. I went to collect unemployment, and was told that I need to collect from massachusetts! Massachusetts unemployment is absolutely ridiculous and that's using nice words! Their excuse why my claim is late, is because they don't have enough people to work. Here it is December 15 t h, and still no unemployment check. They owe me 5 weeks at $226.00 a week! I called the governor's office of massachusetts! They told me, they would get a hold of the unemployment office, and I would get a call from the unemployment within 3 to 5 days. That didn't happen! Basically everything is in limbo until they decide to do their job. Massachusetts unemployment you should be shame of yourself for making people go without paying their rent because of your negligence. I feel really bad for the people that have children, and depend on this money to feed their children! What's really upsetting, is the fact they don't care that people are in need of the money they've already put into the system! They get their pay every week, so they're not worried about the claimants! They don't even have a supervisor that will talk to you and explain, what's taking so long. They don't give you a time frame that you could expect your unemployment! I thought it was only supposed to take up to 22 days! I was approved on November 2nd still no luck! It says that I have earnings of $6000.00, and can collect up to 23 weeks! Why is it so hard to have an adjuster look at this and approve it! I think they do this, to make people, honestly to decide to give up, so they don't have to pay out unemployment! I feel it's important that we let people know what's going on out there with unemployment! My friends have had the same issues for years with unemployment in Massachusetts!! Something needs to change with this government!!

Must say "Info Pass" to get a live person on the phone to talk to you. They are always helpful but…read moreyou need to use this phrase.

If I can give them 0 star I would. They gotten my request on may of 2021 and still hasn't finished…read moreit yet. Walked in the office and talked to their front desk representative and was told to go online. Found out that I can't do it online and all I can do is submit an expedite request online for my case being outside the processing time, which I already submitted november of last year. Went back to this office again and the front desk representative didn't even give me anytime of the day to explain my situation, all I got is her rudely saying "go online".

Walking into a government office these days, you expect tension. It's everywhere...people holding a…read morelot. At the Social Security Administration Office, I walked in just as the doors opened and saw a manager handling a difficult situation with an elderly couple. It wasn't easy, but she stayed calm, clear, and respectful. She held the room together. When I got to the window, the woman who helped me was gracious, efficient, and genuinely pleasant. No friction, no confusion, just clear help, quickly. You never count on easy, but this was. If you need to replace a Social Security card or get a hard copy, this is the office to go to. And as a bonus, New England Coffee is right around the corner.

My husband and I found this office to be very helpful. We accomplished what we needed in about an…read morehour. It was good over all. Thank you to the staff for our success.

I can't believe I waited for two and half hours on the phone and I still didn't get help.I go in…read morethe office and I see the employees walking around talking to each other doing nothing.

the lady behind the desk was super sweet and was able to help me replace my social card very quicklyread more

If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

Thanks to the incompetence of this place, I have lost time that I will never get back with my…read morechildren. The staff continues to lose paperwork, ignore calls, ignore requests, send court paperwork to the wrong location. I have been lied to be staff, as well as a woman who claimed to work for the courts, yet no one seemed to have any record of her when I followed up with what she told me later. The staff needs to be held accountable and better administrative practices needs to be put into place.

I'm doing my public service today, as a juror at the Edward M Brooke Courthouse. And like others I…read morewas a little surprised to see reviews on Yelp, but since this is an uncommon experience (how often does one visit a courthouse if you're not a lawyer) so I thought I would add my two cents. It's been an ok experience so far, other than the violation of my 4th amendment rights (unwarranted search) at the front door. The concession in the lobby is great because I really needed that second cup of coffee! The jury waiting room is pleasant and comfortable, it's nicely appointed, quiet, warm, and separate bathrooms for the jurors. Chairs are comfortable as well and the person greeting us was very nice. Overall it's been a pleasant experience. I dinged them one star for no public WiFi and the virtual strip search at the entrance.

Had a great experience with staff at SSA office, Waltham to get my disability check rerouted to new…read morebank. However, it is June 3, 2025 and bank never received the check. Please resolve this issue now so that I can have money to live on in June. Thanks. You don't want me to starve, do you?

Wow the government has really upped its game. They have become so much more efficient both on line…read moreand in person. I used to dread anything that involved state or federal government. It was not painful at all and no interminable waiting. Only kink was the security guard who took his job a little too seriously. He could have been a lot more polite.

Gives parking tickets at 5:50 when parking is free starting 6. Clearly to hit quota, I guess all…read morethose taxes aren't enough!!!

I hear stories about how good they are but since I've moved into my street I really do understand…read morewhy people get upset when u call them and they don't seen to give a crap. Me personally I've called 4 different times and nothing there's 4 cameras out there and there was no car that came . They always pick and choose. I mean my gosh look at mass ave. They sit in there cars and watch people get high.. It's a messed up situation. It seems to me they got real lazy and don't care about us or anyone no matter who u are what u do. Idk but it's gotta change I hate talking about peoples job all they have to do is get up and do there job . Come on easy. U drive around all nite . God forbid if they waited at a red light. The lights go on through them then they get shut off. . idk how to say how I feel