If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

I'm on the fence about this company and will have to update this review as things progress…read more Years ago I worked at a company that was taken over by another company. At the time of the takeover, I cashed out my 401(k) because there was not much in it. Taxes were taken out of the check and I received a 1099-R from State Street. Fast forward to this year and the IRS sends me a letter saying that my measly little check was reported to them as a hefty check and that I owed them a bunch of money for taxes. HUH? I call my old employer (who was awesome!) and they tell me I have to contact the retiree services directly. That's where State Street comes in. I called State Street and the first operator takes the information, places me on hold for a little wait and comes back to tell me she has no record of the company and there's nothing she can do for me. SAY WHAT??? There's no way I'm paying the IRS a bunch of cash for your mistake. I call back, explain this to another operator (Susan Davenport) and she diligently tried to help me figure out what's going on and who to direct me to that will resolve this mystery. Where's Scooby Doo Mystery Incorporated when you need them? Hey, if something weird is gonna happen, it's gonna happen to me (and then I write a funny play about it)!! How exciting!! Stay tuned for updates. I'm sure the mystery will be solved (and the monster in the rubber mask will turn out to be my old boss. *smile*). Turns out that the department that once handled our account is no longer in existence, but there is a group that has taken over those accounts. Douglas was on the ball and sorted out the whole mess. For some reason, my cash was in two separate accounts. They sent two checks - one to my mailing address and one to an old address. I got the little check, but not the big one. Because the account is so old, I have to jump through some hoops to update address, get a password, stop payment on the old check and issue a new one, but the great news is there's a huge check out there with my name on it!!

I started working on my taxes and like usual State Street Services did not send me a 1099-R. I…read morelooked everywhere on who to call. I did not get one last year either and hard to remember how I did get it. I did reach a man and he said on a recorded line to call your former employer. I went back to the former employer and tried to sign in but now the password which I wrote down did not work. The end I locked myself out of the tool to get my 1099-R and it will be a week before they can reset it by sending me a new pin. You would think the IRS would buckle down on these companies when it is the law for them to mail these 1099-R's and they are not. If you make a mistake, I am sure they won't be so nice to you.

Perfectly fine for an MBTA station, I was here coming and going, with a transfer to the M Line…read more That transfer, despite being outside, is free. The station is not fully enclosed but it is significantly sheltered from the elements. It is completely handicapped accessible. There are turnstiles and automated ticketing machines, seats for waiting, audible and visual announcements of the next train and it is well lit. Ashmont is one southern terminus for the Red Line, the other southern terminus is over in Braintree as the train line splits a few stops up the line. The next inbound station from Ashmont is Shawmut. My 700th review of 2018!

Only in Massachusetts could you take a big barn with a leaking flat roof, spend $50M, wait 4 years…read moreand end up with a big barn with a leaking slanted roof, and call it a T station. The project is years behind schedule and millions of dollars over budget and there's no end in sight. The north entrance has a nice new plaza which is really just a glorified skate park and you still have to travel to the south entrance to get in. Along the way you get no shelter from the elements except a flimsy piece of plastic tarp overhead for part of the walkway. But you do get to pass by a T worker in his heated office 'monitoring' the buses. Glad to see he's warm. Once you do make it to the south entrance you'll see the Charlie Card machines have a new makeshift shelter built over them after they were thoroughly soaked during a recent storm. Great ingenuity, but wouldn't it be better to fix the hole in the roof instead? Crazy talk I know. Favorite part of any trip to Ashmont Station though has to be the 'customer service' staff. If they do decide to leave their little booth and brave the same elements they subject us riders to, they are usually found being rude and unhelpful or standing by while people fare-hop at will. I'm a big fan of public transportation, but the MBTA needs to get their act together and finish Ashmont Station already. The neighborhood has put up with it long enough and deserves better.

I arrived with a family member and a 2-two-year-old grandson at 10 AM on Monday morning. Three…read moreother people were waiting ahead of us. The security guard greeted us pleasantly and asked us to generate a ticket from the machine. We got our ticket and sat down and waited perhaps 15 minutes for our number to be called. I noticed that several people entered after us without a mask and the guard was very polite to them and provided them with masks. The representative who assisted was professional and was able to help. We were told that the Social Security card we were requesting would arrive within two weeks and were given a document to verify we had submitted the application. I was very impressed with the professionalism of everyone there. We were in and out in less than a half of an hour. However, we noticed as we left that the crowd in the waiting room was growing.

Complete joke. Typical govt run entity. You call their number, you have to wait thru their idiotic…read moremessage statements, even if you've heard it before and know what options you want. Then you hit the first option 2, to talk to someone. Then 0 if you want the next available person. Then instead of any regular business and just being in a queue, if no one is available they tell you no one is available and just hang up on you. WTF is the point of that? So you have to keep going thru this circular motion of calling back in listening to the messages, prompts, then they hang up on you again. Over and Over. If you do know the person you are looking for, you dial their extension and leave a message. And guess what? They NEVER call you back. 2-3 weeks and they can't call you back? Complete cluster f. This is y people hate the govt. Run by morons.

Great Social Security Office. I made a visit here twice for change of last name on my SSC & my tax…read moreinfo. Not only I didn't have to wait for so long as I thought also when I got help not only they were friendly also were fast and were able to answer all my Q's.

Long wait, only 2 people working to provide service. Understaffed and poorly organizedread more

Trump could finally have to leave office early because his brain matter is now fully defective!read more

I waited over 2 hours just to request a new social security card. There needs to be a better system…read moreput in place to handle such a simple request. I watched people that came in an hour after me leave before me... how does that even make sense? All I need is what you people require me to have and that is a replacement number... why does this have to be so hard?!? I'm pissed

Wow! I don't k ow that I'd ever get to experience seeing a depiction of a Senator office. This…read moreInstitute provides a realistic view of the Senate chambers, Senator Kennedy's desk in the senate and his office. I felt like I was on a tour of his actual office. The information is laid out exceptionally well, easy to read and understand. It is amazing to read about his time in office, the purpose of the Senate and a lot of information regarding voting rights. This was extremely helpful to me being that I'm from a state where gerrymandering is/was in full display recently and the recent elections that took place and will take place this year. Definitely pay the Institute a visit! I don't think you will be disappointed. As I was walking out, I was asked by someone going in "was it worth it?" I said yes, but after I answered I thought only you can decide if it is "worth it" His paintings alone are worth a visit! He was a very talented artist!

I had to return because there was so much more to see and absorb this life long journey Edward M…read more KENNEDY as Senator has given to all of us! To witness his actual Office in detail and all the photos and momentous events recorded for history and the items around the office to see was incredible! I made sure to look at every photo in his office especially the ones of his parents who paved the way for Young Ted to follow! Senator Kennedy was a born leader and cared about all of us for a better United States of America! His personality made him a leader to reach both parties Democrats and Republicans! The Staff here as My Exceptional Guide NOAH, well I met another Guide who was on duty today at Senator Kennedy's Office who was just as informed and Enthusiastic to show me around! Today's visit at the Institute was a highlight of America's 250th Birthday Celebration because of the wealth of information and knowledge I received by these young people manning the Entrance and those who will answer any questions about this Institution! What a Gift Senator Edward M. Kennedy and those who made this invaluable building cataloging his life for a better world is for generations to come! Thank you and may the next big Birthday to Celebrate 275, or the 300th America's Birthday, I wish I could celebrate with you all!