If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

I'm on the fence about this company and will have to update this review as things progress…read more Years ago I worked at a company that was taken over by another company. At the time of the takeover, I cashed out my 401(k) because there was not much in it. Taxes were taken out of the check and I received a 1099-R from State Street. Fast forward to this year and the IRS sends me a letter saying that my measly little check was reported to them as a hefty check and that I owed them a bunch of money for taxes. HUH? I call my old employer (who was awesome!) and they tell me I have to contact the retiree services directly. That's where State Street comes in. I called State Street and the first operator takes the information, places me on hold for a little wait and comes back to tell me she has no record of the company and there's nothing she can do for me. SAY WHAT??? There's no way I'm paying the IRS a bunch of cash for your mistake. I call back, explain this to another operator (Susan Davenport) and she diligently tried to help me figure out what's going on and who to direct me to that will resolve this mystery. Where's Scooby Doo Mystery Incorporated when you need them? Hey, if something weird is gonna happen, it's gonna happen to me (and then I write a funny play about it)!! How exciting!! Stay tuned for updates. I'm sure the mystery will be solved (and the monster in the rubber mask will turn out to be my old boss. *smile*). Turns out that the department that once handled our account is no longer in existence, but there is a group that has taken over those accounts. Douglas was on the ball and sorted out the whole mess. For some reason, my cash was in two separate accounts. They sent two checks - one to my mailing address and one to an old address. I got the little check, but not the big one. Because the account is so old, I have to jump through some hoops to update address, get a password, stop payment on the old check and issue a new one, but the great news is there's a huge check out there with my name on it!!

I started working on my taxes and like usual State Street Services did not send me a 1099-R. I…read morelooked everywhere on who to call. I did not get one last year either and hard to remember how I did get it. I did reach a man and he said on a recorded line to call your former employer. I went back to the former employer and tried to sign in but now the password which I wrote down did not work. The end I locked myself out of the tool to get my 1099-R and it will be a week before they can reset it by sending me a new pin. You would think the IRS would buckle down on these companies when it is the law for them to mail these 1099-R's and they are not. If you make a mistake, I am sure they won't be so nice to you.

Perfectly fine for an MBTA station, I was here coming and going, with a transfer to the M Line…read more That transfer, despite being outside, is free. The station is not fully enclosed but it is significantly sheltered from the elements. It is completely handicapped accessible. There are turnstiles and automated ticketing machines, seats for waiting, audible and visual announcements of the next train and it is well lit. Ashmont is one southern terminus for the Red Line, the other southern terminus is over in Braintree as the train line splits a few stops up the line. The next inbound station from Ashmont is Shawmut. My 700th review of 2018!

Only in Massachusetts could you take a big barn with a leaking flat roof, spend $50M, wait 4 years…read moreand end up with a big barn with a leaking slanted roof, and call it a T station. The project is years behind schedule and millions of dollars over budget and there's no end in sight. The north entrance has a nice new plaza which is really just a glorified skate park and you still have to travel to the south entrance to get in. Along the way you get no shelter from the elements except a flimsy piece of plastic tarp overhead for part of the walkway. But you do get to pass by a T worker in his heated office 'monitoring' the buses. Glad to see he's warm. Once you do make it to the south entrance you'll see the Charlie Card machines have a new makeshift shelter built over them after they were thoroughly soaked during a recent storm. Great ingenuity, but wouldn't it be better to fix the hole in the roof instead? Crazy talk I know. Favorite part of any trip to Ashmont Station though has to be the 'customer service' staff. If they do decide to leave their little booth and brave the same elements they subject us riders to, they are usually found being rude and unhelpful or standing by while people fare-hop at will. I'm a big fan of public transportation, but the MBTA needs to get their act together and finish Ashmont Station already. The neighborhood has put up with it long enough and deserves better.

I arrived with a family member and a 2-two-year-old grandson at 10 AM on Monday morning. Three…read moreother people were waiting ahead of us. The security guard greeted us pleasantly and asked us to generate a ticket from the machine. We got our ticket and sat down and waited perhaps 15 minutes for our number to be called. I noticed that several people entered after us without a mask and the guard was very polite to them and provided them with masks. The representative who assisted was professional and was able to help. We were told that the Social Security card we were requesting would arrive within two weeks and were given a document to verify we had submitted the application. I was very impressed with the professionalism of everyone there. We were in and out in less than a half of an hour. However, we noticed as we left that the crowd in the waiting room was growing.

Complete joke. Typical govt run entity. You call their number, you have to wait thru their idiotic…read moremessage statements, even if you've heard it before and know what options you want. Then you hit the first option 2, to talk to someone. Then 0 if you want the next available person. Then instead of any regular business and just being in a queue, if no one is available they tell you no one is available and just hang up on you. WTF is the point of that? So you have to keep going thru this circular motion of calling back in listening to the messages, prompts, then they hang up on you again. Over and Over. If you do know the person you are looking for, you dial their extension and leave a message. And guess what? They NEVER call you back. 2-3 weeks and they can't call you back? Complete cluster f. This is y people hate the govt. Run by morons.

Long wait, only 2 people working to provide service. Understaffed and poorly organizedread more

Dealing with the Boston SSN office has been the nightmare that never ends. I got married in August…read moreand knew I had upcoming travel in October with my new name on my plane ticket. I was told that the process of getting a new card would be faster if I went in person, which I did (and spent hours waiting). I sent in my application on August 27th, the one day I had in between the wedding and the honeymoon, blissfully unaware of the saga that was to come. Fast forward to September 25th and I call back because I have not received my card. They tell me that if my NEW name isn't on my mailbox, the USPS won't deliver my SSN card. This a vitally important piece of information that would have been helpful to know when I applied. Alas, they tell me that they can reapply on my behalf because it's been less than 30 days (29 to be exact and thank god I counted myself because originally, they told me it was past the 30 day time frame). So, I reapplied and then waited. And waited. My travel date came and went and luckily, Amex was kind enough to change my name on my plane ticket free of charge (leave it to the for-profit companies to get anything productive accomplished). I got home and kept waiting. On 10/24 (today), I called back to ask where my card was. The woman said that it should have been delivered on October 8th. I tell her that it was not and that my name was clearly listed on the mailbox as I'd been instructed to do. She said she had no answers for me. It could have been twice delivered to the wrong address (interesting since originally I was told it couldn't possibly be delivered to a mailbox without my NEW name on it), it could have been twice returned back to the SSN office, it could be lost in outer-space, the possibilities as to where these cards could be were endless in her opinion. With that, I asked her if I could simply rescind my entire application and keep my old name. "Nope, it's already been changed on the back end, so you have to come back in and start the process over in order to move forward in getting a card." You cannot make this stuff up. So they TWICE messed up in getting me my card even though I perfectly followed the process and did everything I was told to do. Yet, this now falls on me to resolve and I will now need to take more time off work to go back to the office and re-apply for another card in person. AND they still cannot confirm why the original two cards never made it and have zero plan for how to mitigate this situation. The best she could do was pass me on to her supervisor, a line that was picked up by an answering machine stating that said woman would be on vacation until October 1st. It is October 24th. Perhaps she is missing in outerspace along with my cards. This, ladies and gents is the US government at its finest. My advice to engaged women: keep your maiden name if you value your time, your life, your sanity...

Trump could finally have to leave office early because his brain matter is now fully defective!read more

I waited over 2 hours just to request a new social security card. There needs to be a better system…read moreput in place to handle such a simple request. I watched people that came in an hour after me leave before me... how does that even make sense? All I need is what you people require me to have and that is a replacement number... why does this have to be so hard?!? I'm pissed

I will always remember my experience here. Make sure you come with a group of at least 10 or so,…read morethe visit will be much more meaningful. I do not want to steal too much thunder from their tour but you will have an opportunity to debate and vote. I left realizing that being a congressperson is tough. I would never want to be a congressperson :-) Great for middle schoolers on up

Came here originally on a school trip not a good expeirience very boring with little to do also I…read moredidn't have a good lunch packed