The experience in the Hanover branch was awesome. Kerry was…read moreso helpful made a stressful situation not so Stressful thank you Kerry for your help and patience.

Even if their hours are a little weird (Mon, Tues, Thurs, Fri 9AM-4PM and Wed 9AM-12PM), I was able…read moreto get in, get what I needed accomplished, and get out of there in a little over an hour. Parking is a bit cramped; there's lots of smokers hanging about outside; the inside is filled with people waiting in what seems like an eternal queue. When you enter, there will be a kiosk to your right-- use that to "check-in", either for an appointment or as a walk-in. There's no "can I just ask you a quick question?" here. Use the kiosk. There's not much to entertain you, just one TV screen that shows announcements (Have you applied for Medicare today?). No ambient elevator music. Bring a book or something to quietly entertain yourself. Don't play music videos over speakerphone or carry on a lengthy conversation while in the lobby. Security will come out and politely ask you to take it outside. I went to the SSA in Hanover on a Wednesday around 11:15AM. Didn't give myself much leeway there. But they TAKE PEOPLE until they close-- they don't kick those in the lobby out after 12PM. The kiosk must stop giving tickets/numbers after that time. I was taken back probably around noon (45 minute wait). The woman who helped me was super friendly and efficient. When she didn't know "for sure" the answers to my questions, she looked them up. Once she was satisfied with her research, I was able to get the paperwork completed that I needed. Super happy to have a Social Security Administration office so close to my home-- and central to many others.

Pro: - Large, adjacent parking lot…read more Con: - FREEZING. The A/C is on BLAST and I was actively uncomfortable despite being bundled up with my hood on in the middle of summer. Of all the libraries in the area, I like this one the least. They only have a couple of study rooms which are a bit small and the overall vibe is just a little depressing. Resource wise I'm sure it has all the other features and benefits of the Minuteman Library Network (which is great) so I'm just rating as a place to study.

Pros + Part of the…read moreMinuteman Library Network so they can get books for over 40 different libraries + Free library card when you are a resident + On line account to renew and request books + Email reminders for renewing books or updates on your requested book + Books can be borrowed from the other libraries in the group and be sent to any of those locations for pickup + Key chain membership card + Community computers available + Books for sale in the store and most times Monthly on Sat + Staff is pleasant and helpful + Books in many languages + Programs to learn languages + Required Summer reading list for all grades are easy to find, use, check out. (Check out last year's list) + Outside return box + Covered parking garage (but narrow go slow) + Good community info and material available in the hall about events + Get free passes to museums (quite a lot of places to pick from) + Scheduled activites and events each month + Monthly news posting showing events and what is coming up. Cons + I like the separate area for children but I am not crazy about going up and down and having my children scattered through the library with two different check out areas. + I don't like paying a $1 for an old movie retail (kids really wanted it). I think they should be free like the books. Redbox for new movies cost me $1.06. - Museum passes are limited so you need to sign up early

I love my Holliston post office! I was really sad to see the former postmaster Cheryl leave a few…read moremonths back, but Beth has done an absolutely awesome job filling her void. The chemistry amongst the group is still excellent and morale seems very high. My small business really depends on my local USPS and they never let me down! They communicate very well, they are very helpful and they clearly take a lot of pride in their work. Holliston USPS is a dream team! Thank you Beth, Usha, Shilo Josh, Gary, Jeremy and the whole gang! Love and appreciate you guys!!!! From JImmy with R&R.

Post office is great. The carrier I have is horrendous. I can't get a clear-cut way to complain…read more I signed my slip for a package 7 days ago for a package and still nothing. It had specific instructions- it's my meds. I'm so sick now because of this. It's not the first time. I could say so much more but......

Lucy said she couldn't make change of $100 bill at 3 o'clock in the afternoon on a Friday when I…read morewas spending $78 on a roll of stamps. Turns out she was lying, she just didn't want to. She wanted me to use a credit card. When I laughed and said, I can't believe the US government doesn't have a $20 bill in the drawer, she said that they are not part of the government! I said well I certainly hope they don't bail you out anymore! Finally, she made change with a ten, a five and two ones, but she was extremely rude. I told her I would be making a complaint, and she said good, I hope you do. Glad they were open, glad they had the stamps, but she should be fired.

Went here a few days ago to drop off my first time US passport application. Matt assisted me with…read morechecking my application and signing off on whatever he needed to. He was friendly and very pleasant to deal with. I also happened to drop my drivers license in the post office. Apparently somebody saw it, turned it in to him and soon after, he phoned to tell me that he had it. Excellent experience at this location! Keep up the good work.

"Standing in a two-hour line makes people worry that they're not living in a democratic nation…read more People stand in line for two hours and they go over the edge." David Sedaris, Santaland Diaries I was just listening to a colleague kvetch about a 7th-circle-of-hell-ish visit to the Providence/Westminster St. Social Security office, so I was compelled to write this review. The first step to changing your name (in my case, marriage) is to first change with Social Security, in person. When I discovered that you can go to any office in the state, I decided to give Pawtucket a try just after they opened at 9, fearing the worst and clearing my calendar of obligations for the morning. It looks like I imagine the Social Security Office where Carol, Marcia, Jan and Cindy might have walked into when they changed their name to Brady. There was only one person in front of me, and then I sashayed up with my documents, slid them under the glass, and DONE in 10 minutes.

Wait time was only 30 min, which was reasonable. They were unable to complete my transaction…read morebecause I was missing a piece of random paperwork...which happens. But the woman behind the desk was very rude with me, considering that in my case, the error was made by social security and not by me. She also told me the wrong piece of paperwork to provide and when I went back with exactly what she said to get, I still didn't have what I needed, and she didn't seem to care. She said, "I could help you, if you had all the paperwork you were supposed to have." All attitude. Bottom line--the facility itself and wait to be seen were reasonable, she was NOT. Woonsocket SSA is much better--go there if you have a choice! They were helpful and friendly!

When a town doesn't have much in it, smaller things make a bigger difference. Norfolk is really in…read morethe middle of nowhere, and doesn't have much in it. The center is based on a gas station, Dunkin Donuts, Walgreens, a few other small shops, and this library. Now, I was looking forward to a great experience at the Norfolk Public Library. I needed to print a few things out, and thought I'd stop by before going to the amazing book sale this library has annually, as I go to it every year, and it is always amazing. I may a day of going to this sale, as the book sale this library puts on every year is always amazing. Speaking of the book sale, I would rate that at 5 stars. It is, in my opinion, triple-tied with Natick & Auburndale as the best book sale in Massachusetts. It occurs at the DPW Garage on Medway Branch Road, in April every year, presented by the Friends of this Library. Anyway, upon entering the library, it was actually quite nice. It seemed somewhat new, super clean, and a large variety of books, DVD's, and a huge children's section for such a small town. As I said before, I stopped at the library to print some things out (as I don't have (but should) a printer at home anymore), and was greeted by John at the reference desk. John was friendly and kind, but simply, disappeared right as I got to one of the computers. Since I don't live in Norfolk, and patronize one of my favorite libraries in Dedham, I have a MLN library card, not in the Norfolk network. I tried to find John, and then just went to the front desk. It was crowded, with one woman working and about 3 people in line waiting to check out books and some DVD's. Long story short (well, it might be too late for that, but whatever), it took me about 10 minutes to tell her I needed a guest pass, and then after waiting an additional 10 minutes for her to come over to the reference area, I just left. I have NEVER been treated so poorly at a public library. Normally, I have only good experiences at libraries (except for the Westwood Public Library, and now here), but this left me disgusted with the staff at the Norfolk Public Library. If you need a library in the Norfolk area, go to either the Walpole Public Library, or the Franklin Public Library, dependent upon which side of town you are on. This is NOT what a library should be like. 2 stars.

Friendly staff and great selection! I take my nanny kid here for baby time once a week and he…read morereally loves it. I've picked up a book here and there and I can always find something that sparks my interest. All the staff are very helpful and informative!

They need HELP bad. I hear it's all the management's fault that doesn't want to give the window…read morestaff any help. Otherwise they work well dealing with all kinds of characters so don't give them any trouble. Have your shiet packed up and ready to go! And buy a book of stamps if you don't wanna wait In line for a single stamp next time.

This place is a joke, they have no regards for anyone belongings and will leave your package where…read morethey see fit, not what is instructed in writing, clearly stating the correct address. Either they have issues reading or are just plain lazy.