Walking into a government office these days, you expect tension. It's everywhere...people holding a…read morelot. At the Social Security Administration Office, I walked in just as the doors opened and saw a manager handling a difficult situation with an elderly couple. It wasn't easy, but she stayed calm, clear, and respectful. She held the room together. When I got to the window, the woman who helped me was gracious, efficient, and genuinely pleasant. No friction, no confusion, just clear help, quickly. You never count on easy, but this was. If you need to replace a Social Security card or get a hard copy, this is the office to go to. And as a bonus, New England Coffee is right around the corner.

My husband and I found this office to be very helpful. We accomplished what we needed in about an…read morehour. It was good over all. Thank you to the staff for our success.

Update: Like a…read morepushover, I reapplied. They sent me a letter saying my interview would be 12/14 at 1:45pm. They, of course, in classic Mass DTA style, never called me. So just now I called THEM because I am a responsible human being. I waited on hold for 45 minutes, and then a person picked up, fuddled around with the phone a bit, and then hung up on me without saying a word. Now I've called back again, to wait another 45 minutes to talk to someone. If it was convenient to sue a government office, I would do that in a heartbeat. Instead I'll just move to Canada. Peace out, homies.

Their assistance line left a bad taste in my mouth…read more I'm thankful for this program as I'm in between jobs and would be starving without it, though the assistance line has been a horrible experience. 1.) The man that interviewed me over the phone was rude and short, tried to clarify what it is he needed but constantly cut me off telling me I'm making it harder than it needs to be. Turns out, I needed the clarification due to the fact that my documentation from my last job wasn't efficient enough for them to accept. 2.) Submitting my paperwork throughout the process was a hassle and every time I needed to contact their assistance line as they were not receiving my documents or they didn't properly enter my new job. Bi-weekly, pay stubs are provided via internet only. Explained it's bi-weekly but still get letters asking me to submit verification for week endings that I don't even receive a paycheck. 3.) On the assistance line I waited 40 minutes to talk with someone who immediately left my call on hold, answered after 15 minutes, told she needed to verify my case real quick, waiting ANOTHER 30 minutes for her to review the document only to be hung up on. The lady was rude right off the bat, short, and clearly doesnt want to be working here. The manager on duty or immediate supervisor should monitor their employees as some of them would rather not do their job. Yes, reading a book is nice but please dont put me on hold for another 45 for something that has taken others 5 minutes and please... don't hang up after 45 minutes after waiting 40 minutes. If you don't want to take my call, hang up on me right away instead of wasting my time.

This office in Cambridge, they are horrible, and are totally heartless and don't care about people…read more They are rude, have big time attitudes and it's just awful. You try to get help and no one helps you and nobody calls you back after you leave many, many messages. When you try to explain your situation and you need help, they don't care, at all. I would give them a negative rating if I could.

Surprisingly efficient process! I came in to change my name and I was in and out within 15 minutes…read more The young man who served was very friendly and kind. Honestly shocked at this level of service and kindness from a government agency

Only one post office? Other cities/towns with the same number of residents, have 2 or more post…read moreoffices. Also, the service is bad, not because the people that work there, but how short staffed they are. A shame from USPS as a whole.

I have been frequenting this location for over 20 years and have never encountered such a vile…read morehuman being. I arrived with ONE package at 4:30 pm. A whole 30 minutes before their closing time. However, this man below refused to serve us (other patrons that came after me) despite our presence before the close of business. He was verbally abusive to all of us. Another patron captured it on video. Hopefully, she posts it and also submits it to the corporate office. What I needed would have taken all of two seconds as I already prepaid for the label online. All they had to do was scan the QR code, print the label, and slap it on the package. This man below and the other woman behind the counter should not be public facing. They are unethical and unprofessional. I hope they get fired or at the very least written up

Where do I even begin? It's 10:55 PM EST on a Thursday night. I'm at home, watching TV, but…read morestarting to doze off. Suddenly, I notice bright, flashing lights outside. My first thought? What in the world is happening? For a brief moment, I wondered if a spaceship had landed in my driveway and I was in some kind of dream. But then reality hit--it was the police. My heart immediately sank. A late-night visit from law enforcement is rarely good news. The first thing I did was check on my family. As I stepped outside to speak with the officer, he informed me that he had received a call from a police department in Massachusetts. That's when my heart dropped--our daughter lives there. The officers wanted to let us know they had found her wallet. While that news was concerning, I initially assumed she had just lost it. However, when I mentioned that she was flying to France the next evening for a study abroad program, it became clear just how important this was--her credit cards, ID, and everything she needed to board the plane were inside that wallet. This review is simply to say thank you to the Malden Police Department and Officer Wade, who found her wallet and was on shift until 11 PM. I also want to thank the Monongahela, Pennsylvania police officer who came to notify us. Both departments acted so quickly, and because of their swift efforts, my daughter was able to travel as planned. Thank you for what you do--you truly made a difference for our family.

DO NOT GET HELP FROM THE MALDEN POLICE. I was a recent…read morevictim and had given information to 2 policemen about a situation. The day of the trial, the notes that the court had were a LIE. I tried calling the police to update them with the CORRECT information. I called 6 times and pressed 1 for their extension, but it didn't work. I ended up having to walk 15 minutes there, with a child, to talk to someone. The supervisor on shift didn't care when I told them the issue. They didn't care that their officer LIED in court. The supervisor asked why I seemed bothered. I told him that their number didn't work, so I had to make a trip. They are suppose to be for the civilians, but they don't give a F*** to help me or even cared that they made me go out of my way because THEY F***ed up.

I had to call today because I did not receive a piece of correspondence and it was holding up my…read morerefund. From the first words out of their mouths the DOR representatives were rude and deliberately as unhelpful as possible. Thanks especially to Erin, who made the call ten times longer than it needed to be. I see that DOR hasn't claimed this profile, so they probably won't see this review. Best way to make sure they see your complaint is to also send a message to the Office of Ethics and Employee Responsibility at: RMABInformation@dor.state.ma.us. I did.

Bad customer service. I called today to ask for some help on how to make payments on the website…read moreand I got a condensing women on the phone and rude

Take in beautiful Boston views from the tallest point in Malden! This is such a great spot and just…read morea short walk up for truly great vistas any time of year. I bet sunrises and sunsets are especially impressive! There's signage by the playground that talks about the history of the site, and it's def worth a read! There's also a loop around the rock which is 1/4 mile if you want to go for a jog, and there's some equipment for kids and adults alike to enjoy including slides, monkey bars, and climbing ropes. Want to support this impressive park? Malden hosts annual park clean-ups! I participated in fall 2020 during which we picked up trash & glass shards (make sure to bring your own gloves) and planted trees. It's a great way to volunteer in the community and beautify a unique space for all to enjoy.

cool overlook park. pretty small but nice place to checkout. walking path is short. nice viewread more

I mailed a package yesterday to the UK. The postal worker was great, I had to fillout customs…read morepaperwork which he helped me with. I do not regularly send things overseas, and was totally unfamiliar with the process. He was patient an did his part efficiently, managing the 4 copy Customs forms & getting them where they needed to go. Very pleased!

they refuse to answer the phone. how is it possible to get through to someone at the post office…read morewhen you can't physically get there and your question is not related to any of the basic presented options to select on the phone. Seems intentional and very bad business to me.

Dear Public Works Medford,…read more Can you please make the sidewalk open up again? Currently under the bridge on Harvard Street and Winchester Street, you cannot use the sidewalk and it's very dangerous trying to navigate this as it's difficult for cars to let you cross, let alone SEE you. This is all because of the new Green Line from the MBTA that is coming in, when will we get our sidewalk back? The one they are making us use is too narrow for wheelchairs and strollers. Thank you. I tried to call you on BOTH numbers and they are busy. SERIOULSY?! The year is 2013. Do you just keep the phones off the hook? It would also behoove whomever is in charge of your pathetic website to include the area code instead of just listing the number like this is East Podunk County circa 1986. SEVEN EIGHT ONE, right? Pretty sure you need to dial that to call you, but since no one will pick up the phone since the line is busy, I guess, this is a moot point. Maybe once someone gets killed in this area then you'll pay attention. But, I doubt it. Four years of living in Medford and the streets are still freaking mess. I've lived in Allston for eight years and have worked in Harvard Square for over a decade, you think Medford would have better streets right? WRONG. FIX THE $^*&$$&##^ SIDEWALK! Please, please, fix the damn sidewalk. You don't want me to show up at your office, believe me.

Hi, can you pick up my recycling? It's been 5 weeks! I'm pretty sure you took my neighbor's old TV…read more2 weeks ago, but I basically have a bottle and can redemption center sitting on my porch. It's bad enough I live in Medford, but collecting recyclables every OTHER week, and then skipping my house 3 times = the WORST. Someone killed a cat and threw it in front of my car on Saturday night. THAT was gone on Sunday morning, but I still have 5 weeks worth of bottles and cans that are going in regular black trash bags this Sunday night, you lazy jerks! WORST DPW / CITY.