While I've never been to the office physically, my experience with the online portal has been so impressive I'll spread the word to anyone who needs to hear this. Applying & renewing permits for businesses is anything but simple and straightforward. I've opened stores across the US and dealt with all kinds of permits throughout different jurisdictions. The online portal that City of Cambridge uses is one of the most intuitive and smooth user platform I've experienced. I was able to renew all permits online quickly and easily. One can communicate with the inspectors on there as well without going through all the hassle of chasing down someone through the phone or email. I hope City of Boston catches on to this soon! Thank you City of Cambridge!!! read more