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    5 months ago

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    Verizon

    Verizon

    (10 reviews)

    $$$

    I made an appointment. Arrived early. Appointment confirmed. Sent to a table…read more Sitting for 20 minutes while they helped others who Arrived after me.

    I initially purchased an iPhone 16 from this location along with a screen protector and case. The…read moresales representative quickly swiped my card and dismissed me. This is the first Verizon who did not even offer to help put on the screen protector I purchased from them. However, the real issue was they were so quick to swipe my card and dismiss me from their store that they did not even transfer my number from my old phone or help me set up my sims card. This is all while knowing I was unable to use or access my old phone. Since I had a 24hr EMS shift the next morning I spent the next few days unable to call or contact anyone until I could make it back to the Verizon store. When I returned, the staff appeared irritated and did not seem happy about providing service. When I had to return for a fourth time because not all of my contacts had transferred to the new phone they initially said I would have to spend $40 if I wanted their help. Keep in mind I had already spent over $400 at this location and had to return four different times. Safe to say this is the worst and most stressful experience I have ever had with customer service and do not recommend anyone to get a phone from here. They are quick to swipe your card and do not take the time to make sure you have everything set up the way you need.

    AT&T Store

    AT&T Store

    (3 reviews)

    We went in to get my wife a new phone and bring her into AT&T from T Mobile. Our first visit was…read moregood until we had learned later we were not informed of some very important things. We were not made aware of a "buyback" or "restocking" fee. We were told we had 14 days to try out something and if we weren't satisfied we could come back and find something else no charge. This was not the case as we came back and were told there would be a 50$+ fee to switch phones. We were lied to by the employee, which could've been a simple mistake, but a costly one for us. We would expect the store to come in and reimburse us for such a fee we were not made aware of but that was not an option. We will be exploring better options the next time we are in the market for cellular.

    I had casually searched to trade in my current phone for an iPhone 13 for a few months. I had…read morevisited several AT&T stores and kiosks at Sam's Club in several locations and was told at each one that they could order one for me. I preferred to wait until a location had the phone in stock and could do the activation and data transfer for me instead of having not-too tech-savvy me attempt to do it. This location is an authorized retailer, not owned and operated by AT&T. I entered and asked if they had the iPhone 13 in stock, and was pleased to hear that they did. The employee and I quickly chose the model and color, and the amount of exchange allowed on my phone. I then waited while the employee did all of the steps needed to get the phone activated and transfer my data to it. Another employee was kind enough to offer me bottled water to enjoy while I waited. Over good experience.

    UScellular - mobilephones - Updated May 2026

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