I had the battery replaced in my iPhone 12. I didn't find out until after they did it that they…read morebreak the waterproofing seal and don't re-seal the phone. Also, just so you know, the battery is an aftermarket product, not Apple. I wish I had gone to Connecting Point instead.

Mobile Madness is Ahhhmazing!! 3rd time i believe i've gone in for help... instead of a new phone…read more40$ n made my apple11 like new, so fast. i'm very happy. ty again gentleman

Evidently new owners took over in May. Beware!! They don't uphold any of the things that are still…read morebeing advertised on their website (I'm assuming from the previous owners). I had my iPhone screen replaced with the previous owners a few months ago and they were awesome! My son decided to drop my phone and crack the screen again. I called them, since I had the "Total Protection Plan", that states they will replace your screen for the life of the phone with no questions asked. Not the new guys. They said they don't do anything for free and had no idea what I was talking about. They took over in May and aren't honoring any of the previous agreements. I will save my $110 and use it at a reputable establishment.

I was so happy to get my phone fixed because I thought it was a throw-away! Service was friendly…read moreand quick. I recommend that you bring your phone by if it is broken and you may also be surprised and happy with the outcome!

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd Derek oversells services, and does basic bait and switch. I used him one time with my…read morebusiness and noted that he takes advantage of senior citizens and others with limited technical experience. This was when he had a store in the mall which has since closed Now he meets people in their homes, but does not give estimates ahead of time -- just invoices that are generally double what other companies or consultants charge. I cannot believe he's still in business!!

I spoke with Todd on the phone today and let him know that I wanted to transfer documents from my…read moreold 2008 MacBook to my new MacBook Air. He asked how I heard about him and I told him Yelp. I asked how long of a drive it was from my location to Eagle Point and he said it would be about 45 mins. When I pulled into his driveway he called and told me he had opened a store at Rogue Valley Mall and that he was actually there (meaning I had driven 25 minutes further than I needed to). I drove the 25 minutes back the way I had come to Medford and went to the mall to Smart Help where he now works. I let him know I didn't want to spend too much money and he asked what my budget was. I asked him how much transferring documents and giving me a quick rundown of the new Mac would be. He quoted me $200 to update my old MacBook, $150 for the external hard drive that I told him I was not in the market for, $150 for transferring my documents, $100 for wiping my old MacBook and $100 for a "recorded dock tutorial." In total Todd tried to tell me it would cost me $700 to get documents off my old laptop onto my new one "the right way." I called around and got 2 quotes for what I want at $40 and $45. I dug around in the reviews that are not recommended and others seem to think he is a scam artist. Needless to say I left his store after having wasted time but thankfully not money.

Todd is amazing! Prompt, efficient, professional, and friendly. My 2012 iMac died on me last year…read more Not many Apple repair centers in Southern Oregon to choose from but after a quick search on Google, I came across Todd and decided to call him. In addition to fixing my computer, he recovered data from the old bad hard drive and shared tons of knowledge about the iCloud, back ups. He is my go-to for all Mac related issues.

Superior repair of a scratched screen! They even came to me to complete the process as a mobile…read morephone claim from Asurion (Verizon). Cassandra was very responsive and communication was outstanding. The phone was repaired quickly and to my total satisfaction. Would definitely recommend!

Customer Service and communication are excellent. The replacement battery for my iPhone is not…read moregood. At best, its no better than my 4.5yr old original Apple battery. It may be worse.

Great experience! All staff was knowledgeable and helpful. Will continue to frequent this location…read more Thank you for the help!

Went in to switch from ATT and came out not even knowing what the guy was talking about. My…read morehusband asked me when we came out of the store if I understood what the guy was saying and I said no idea. Seemed to us that the deals they were advertising were certainly not what we were going to get. All the different plans were very confusing and the guy working obviously didn't know how to communicate we won't be switching anytime soon

Jeff the owner is super helpful and honest .He knows what he's talking about and is about saving…read morehis customers money. he always has a smile and makes u feel comfortable

From the initial call the service and expertise were extremely knowledgeable. The value was better…read morethen any service provider.

No Wires helped us out with TV, Internet and Phone, cutting our monthly almost 3/4 of what they…read morewere. The staff was a blessing to deal with, their knowledge and easy understanding made us feel that we made the right decision! Thank You so much