Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

TOTAL CHAOS. Don't bother making an appointment. Called and made an appointment for a specific time…read moreand still waiting.....Very disorganized. They did not get my information correct when I checked in. When I asked how long it would be I was told and a half!!! Ultimately they realized the error and I only had a 10 minute wait. The girl who helped me was very helpful and nice. She turned my attitude around with patience and taking time to do everything right.

The workers here are untrained are so bad at taking criticism, if I were you I would just go to the…read moreAT&T store at the mall. Cost me 100+ dollars on a mistake that they made and offered no sort of refund or even a simple apology for it.

I was sent to this CPR location by Assurant/Spectrum Mobile Protection for a screen repair on my…read moreiPhone 16 Pro Max. The phone was fully functional prior to service. Within two days, the OEM replacement screen failed. I returned on Christmas Eve and was told it was a possible Apple defect. An aftermarket screen was installed as a temporary solution, and that screen failed within a day as well. Before the second screen was installed, a CPR technician opened the phone and confirmed there was no water damage at that time. The technician who performed the initial screen repair was not present during this inspection. After these repeated failures, the phone later showed visible moisture around the Face ID/front camera area, which was never present prior to CPR's repairs. The technician who performed the initial repair then gave contradictory explanations, first claiming the phone had water damage earlier, then admitting that was incorrect, and later claiming it "now" has water damage. When I requested a manager or owner's contact information to resolve the issue, I was refused and told to "leave a Google review." The technician escalated the situation by raising his voice and acting unprofessionally. Due to multiple failed authorized repairs, I was forced to file a second insurance claim, pay a higher deductible, and pay extra for Saturday delivery because I run multiple businesses and rely on this device. What should have been a simple screen repair became a costly replacement caused by failed repairs and lack of accountability.

Total complete rip off. Tried charging over $200 for a screen replacement. That was the after…read moremarket screen as well, when I asked for extra resources I was simply ignored.

I read previous reviews and was anxious about what to expect. I walked in went to the self pay,…read moreobviously looking lost, when the first associate came to my rescue. When that avenue was a bust, I went to sign in, and my name never showed up on the waiting list! Another associate to the rescue! So on this day 3/23/2026, Spectrum on Marlin Drive, gave excellent service and deserves all of their accolades.

John, our outstanding Spectrum technician, is an excellent emissary representing Spectrum and…read moreshould be recognized for understanding his company's mission statement and organizational goals serving Eastern North Carolina. I hope John is being considered for Spectrum Employee of the Month recognition program, as he exceeds our expectations, emulating promptness, professionalism, integrity, and honesty, and we admire his can do attitude, cheerfulness, genuine dedication to his community and customer care.

I wouldn't go in to a store today on Valentine's Day the place was busy with lots of couples.. I…read morecame for my T-Mobile Tuesday freebie.. a coffee mug.. didn't wait long as they knew they could get me out fast because I wasn't there for phone issues.. lol I love my T-Mobile tues freebies

Fraudulent thieves. Never pay a T-mobile bill for anyone or they will charge your card without…read moreauthorization. They will also lie and drag out you paying off "free" phones to keep charging you for service you have cut off. Zero integrity.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

This location is between Panera Bread and Carolina Ale House. This is a very busy shopping center…read morehowever it's located on a side with less traffic. We visited to trade in a iPhone for a basic flip phone for my mom who is a senior. Each store carries very limited stock of flip phones. Elmer was very kind. He greeted us and offered help after waiting for 20 minutes on a busy Saturday. He helped us understand pricing and the store manager helped provide appropriate recommendations. We activated the new phone and were out in less than an hour. Thank you to the team.

This location is brand new but the staff is very hands on and we didn't have to wait to speak to an…read moreassociate. My son came to update his account and get a newer watch and the associate was very helpful gave him all the info he needed to make right choice. The team here is very friendly and knowledgeable. Very glad we stopped in and it didn't take long to get the things we needed.. great staff and great deals we found that day!!

Outstanding customer service, very friendly and super competent and knowledgeable…read more I'll definitely use this place again.

Have used CW in the past for hardware repair and found them reasonable and good. But we can now…read morehighly recommend them for email migration. If you have an email address that is no longer supported or useful, and you want to move all your emails from the old address to a new address (in our case from Embarqmail to Gmail), then look no further. We knew it would be a nightmare for whoever tackled this (an IT friend tried for a couple of days with no luck), but Eric from CW never gave up and although it took longer than either he or we expected, it is completed now with no problems. We were panicked about losing old emails with significant information, but everything transferred. And it's a flat rate to do this. After checking around, their price was reasonable and we are completely satisfied. We highly recommend Computer Warriors!

How professional want to lie on the internet one it wasn't the phone it was a mini PC u asked 50…read morequestions about then said your not interested yall will be out of biz soon I will spead the word of yalls crappy biz yall buy stolen iPhone and I can prove it do you wanna go there actually we will go there be prepared clear your shop of stolen phones you bought I know 2 people who found lost iPhone locked and you still bought then call me a liar I dare you. You will have the cops there so d Fast

i was sold a garbage screen protector that supposedly was drop proof and the guy demonstrated by…read moresmashing the screen with a hammer. DO NOT WASTE YOUR MONEY ON THIS PRODUCT. It bubbles, I dropped my phone and the screen cracked. I called ifixnc to see if they could replace the screen, since their screen protector was a lie and the lady said I would have to pay them to redo the screen. I can fix my phone myself, all you have to do is order the parts. Ifixnc lost my business. sad because I've trusted them for over 4 years.