We've had Bug Tussel since we moved to a remote location in the Wisconsin River Valley 6 years ago…read more We have had NOTHING but tremendous service. Our phone calls get answered quickly and we get exactly the speeds we pay for. I check. The nature of a wireless signal means that weather plays a part in the quality of the signal. That's beyond anyone's control. I need to teach remotely and called to order a second receiver so I can work from an outbuilding on our property. They hand delivered that new box 4 hours after I placed my call, and drove from an hour a way to do it. GREAT SERVICE ! Thank you!

We were contacted by Bug Tussel about the possibility of high speed internet coming to our rural…read morearea so we attended the community meeting. The paperwork that they submitted even included our address as a future site for fiber installation. Fiber would be a MAJOR upgrade for our small business! Fast forward two years. Semi - ok internet, but ZERO fiber. There are two families and two separate businesses at our location. We reached out to Bug Tussel and they said they have no plans to run fiber to our location- EVEN THOUGH IT IS ON THEIR ORIGINAL MAP that they pitched at the county meeting. The two unoccupied neighbor houses have fiber installation hookups but we do not. Also, I have another complaint. When they came to unhook the internet (because we have switched to Spectrum for Fiber) they did not call ahead. We are in meetings with clients in Toronto and they ask for a bug tussel hook up. I would have had it ready if I knew they were coming - so the younger of the two goes around the back of my wife's computer and pulls it out of the wall. Then as he goes to leave her office he trips on one of the dog beds. He said a few things because he is a jerk. He wouldn't have tripped if his shoe laces were tied. Extremely unprofessional! I won't be switching any of my accounts going forward. Bug tussel lost an opportunity.

They have zero interest in helping......anyone. Told me because of my plan I had to just give…read morethem my old phone - traded it in (with a less expensive plan) for $200 an hour later at another store. This place and the people who work there are beyond worthless.

Walked into T-mobile 1491 W Mason St, Green Bay, WI 54303 with a phone I bought offline ready to…read morebuy a plan and start service. The two employees there never acknowledged me so I took a seat and waited for a half hour while the employees continued to pretend I didn't exist so I finally left. The next day, my husband took the phone there and the same guy who was working yesterday claimed he couldn't hook this phone up with service, he was completely aloof and very unhelpful. I took the phone to a different T-mobile store a few blocks away and they hooked it up, no problem. That location is notoriously subpar and I wonder how it stays open with those kind of employees. The rudest retail setting I've ever experienced.

Service - Terrible! 27 people in the queue... three Spectrum…read moreemployees just chatting at the only service desk open. I've been here ver an hour...I'm still #8 in the queue.

This is for Sor trim as a whole. First...horrible customer service. This company does not care…read moreabout customers. In six months, my bill went up 30%. When I called to downgrade to a package with less channels and less bandwidth- it would cost me $5 more than ai am paying now. The only deals are for new customers or if you get their cellular service.

I brought in both my iPhone and iPad cuz (long story short) both were locked while trying to change…read moremy password. Heidi took control of the iPhone, provided a temp password, and - both devices were off and running - in under 5 minutes.

This T Mobile is so so. The store always too busy and even the parking lot has a hard time holding…read morethe customers at times. They need a bigger store or another location on the East side. Employees are always friendly but at this location they seem like they don't know what they're doing half the time and seem the mess up accounts. I turned in a home internet unit I never used and it was brand new sealed. They opened it rather than putting it in store stock. The next problem is they NEVER CANCELLED the line! I had to call support and have them do it and now I'm hoping the equipment clears the account. I kept the receipt for the turn in but it should be easy and come off quick not be a challenge.

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

After spending $325 and more than 20 days of my time, we still have no working cell phone. This guy…read morechanged out the parts on the inside of the phone with parts from China that were no longer compatible with Apple. Do not go to this place. It is absolutely a scam. They will not refund me my money either.

Very professional help in deciding what unit I wanted. Then very helpful to set me up with future…read moreplans

If you want knowledgeable, experienced service whether it be their photo lab, camera equipment,…read moreelectronics sales/service Camera Corner is my go to place always. They just made wonderful big canvas prints from our travel photos off my phone. Phenomenal, beautiful and quick. Great prices. Highly recommend!

It's bad enough losing cell service for multiple days with no real explanation, but I went into the…read moreHolmgren Way store to simply ask for a breakdown of the charges on my bill, as it was $157/month, and I could not find online what exactly that monthly fee covered. I went to the Holmgren Way store to get a printout, and August, an employee, said he was not able to provide that without management authorization. After questioning why a customer service employee of yours was not able to answer a simple question for a customer, a manager rushed over to assist. He was also reluctant to show me a breakdown of the charges, but informed me that my Flex-Pay for my iPhone 13 just ended that month, which seemed suspect. I still asked for a printout of the breakdown and to see the payment history of my Flex plan, which was their shady way of getting you to sign a 3-year agreement to get an upgrade, which is poor terminology since I'm actually paying for it in the long run. They not only refused to print something out, but when I moved behind the desk and went to look at the computer screen they were looking at, in confusion, they moved the screen away so I couldn't see. The best they could do was write down what my data plan cost on a Post-it note. Highly unprofessional and very suspect that they wouldn't show me why my bill was so expensive. I've been a Cellcom customer for almost 20 years; needless to say, I took their post-it note and went to T-Mobile, where I got a truly free phone upgrade, major discount from what I was paying, and full transparency as to what my charges were. Cellcom has obviously had issues, but it's sad when a store manager and employee are going out of their way to conceal what I've been paying for all this time.

From the owner: At Cellcom, customers are at the center of everything we do. Technology is about making life…read moresimpler and easier, so we have time for what matters most. With more affordable options than ever before, an expanded and enhanced network to keep you connected and people behind it who truly care about you, Cellcom is the wireless carrier that pairs innovation with heart and we're eager to serve you.

This location is under new management!!! Rida the new franchise owners and her lead tech finally…read morefixed my phone and were great to work with! All former employees of the location were replaced and things look promising for this location. Nice job guys thank you for the customer service corporate should have given all along!!

My screen replacement took almost 3 hours and when they finally fixed my screen my front facing…read morecamera is now blurry and the light sensor flashes red which is very annoying. Once they had the broken screen off my phone, the phone sat on the counter for the majority of the time as the employees were more focused on selling phone cases. The employees have no respect for their customers' time. When I pay over $170 to get my screen replaced I expect to get a flawless phone returned to me and I was NOT expecting to have to wait 3 hours for a simple screen replacement. I don't recommend doing business with them at all.