I brought in an old Timex watch, and asked what it would cost to have it repaired…read more Sally - one of the kindest people I've met in a long time - opened the watch, and tried a couple of things to see if she could fix it, but ultimately said it was unfixable. She probably spent 20 minutes with me, and didn't charge me anything for her trouble. She said it had been a slow day anyway. This is why I love locally owned businesses!

From the owner: Customize your accessories, Enhance your ensemble with beautiful jewelry customized for you at our…read morefamily owned and operated jewelry store

I was here once a few years ago to buy my girlfriend, now wife, a necklace which was hand made and…read moreunique. It was one of a kind, not mass produced like the crap at the mall. Flash forward to last month, right before we were getting married. I brought the wedding ring in to have it sized and soldered after another business, which will remain anonymous, screwed it up twice. Rachel did a great job and I highly recommend not only what they have for sale but also the services they offer.

What a wonderful experience and proprietor. I was wearing my father's ring, gesturing wildly near…read morea bar top and popped the stone right out. On December 23rd I went to 2 other jewellers in town and was told they could not help. As a walk in with no warning, 20 minutes before closing, the proprietor herself took the ring immediately and upon hearing my tale asked when I needed it. I said I would wait. She said the glue had to set, it would be ready first thing in the morning. A beautifully eclectic store with a truly personable and accommodating owner. Cant recommend highly enough.

Super friendly & professional staff. Great service and reasonable prices. The don't do much watch…read morerepair but they managed to fix my band and refused to take my money. I will be back.

Buyer beware, super shady. I brought two rings in for inspection (insurance mandates). The owner…read moreadvised me that one of them needed work and gave me an estimate of $300 (which I would expect based on the work she stated needed to be done). I approved the work but, as is customary, advised the owner to call me should the estimate increase, which she agreed to. I also left a small pendant that just needed a 5 cent "O" ring which I wanted soldered shut; maybe a $20 job. I was advised she would call me when it was finished but I got no call. I called and was advised by the owner that the pieces were just returned to the shop that day (coincidence). I arrived at Scanlan shortly after the call and there were a number of ladies seated at the owner's desk with her (can't remember her name). She brought out my pieces and told me the total was over $800. I advised her that was not the price we agreed on at which time she asked me to step down to the register (and away from the ladies at her desk) to discuss it. I reminded her that she provided me an estimate and agreed to call me should the estimate change. She ultimately advised me she would charge me $300 for the ring and my grand total somehow ended up being $385.00. I'm no math wiz but $300 X 5% tax is $315 which means she changed me $70.00 for the "O" ring and solder....the whole thing was ridiculous! As far as her "unique" pieces, she told me the first time we talked that she purchases unwanted jewelry from people and resets the stones in her own settings. You never know what you're getting at a shop like this. And it's funny because she bragged to me that she was second generation jeweler. I will not be returning.

The best people and jewelers you're going to find without a doubt! Custom jewelry and gold smithing…read moreis definitely a passion for them and it clearly shows in the final product. I provided a few reference pictures and ideas of what I was hoping for my fiancés engagement ring and they were able to make something truly beautiful and very affordable. Don't go to a generic Kay jewelers or mall kiosk to get your next piece made -- go somewhere where honest, friendly people will design something original with genuine sentimental value.

I was hoping to update my wedding rings but wasn't entire sure what I wanted. June sketched out a…read morefew ideas with me and I fell in love with the design. When I got the estimate, I was pleasantly surprised at how reasonable the estimate was. I'd had it quoted at another jeweler in town and it was almost three times the price! Bob did an amazing job. My rings are gorgeous and I'm already getting compliments on them (I just picked them up yesterday). I wanted my rings for an event this weekend and Bob went above and beyond to get them done for me. I can't say enough wonderful things about House of Gold, June and Bob. There's definitely a reason they've been in business so long. I will forever be a loyal customer!

I needed my ring resized and I originally went to the mall and stopped at a few chain stores (big…read moremistake), the employees were so rude. I decided to take my business to this small business and I was pleasantly surprised. The employees here are SO kind and helpful. I really appreciated how they made me feel comfortable because I was nervous walking into a jewelry store to begin with because I am young and I don't have a lot of experience with jewelry. I was given the option to pay a little bit extra to have my ring done sooner and my ring was done within hours! I will definitely be back for any of my jewelry needs in the future! Please don't waste your time at Kay, Zales, Jared, etc. this place is wonderful!

I went there because I needed to replace just the clasp for a watchband. The young lady who helped…read moreme didn't try to pressure me into buying anything, and she gave great service at a great price. I highly recommend that you try them out!

I had the most wonderful experience picking up my jewelry today. From start to finish, the entire…read moreprocess felt thoughtful, professional, and genuinely welcoming. The staff made me feel valued and never rushed, and they took the time to walk me through each piece carefully. The craftsmanship is stunning -- every detail is exactly what I hoped for (if not better). You can truly tell they take pride in the quality of their work and the stones they select. Purchasing fine jewelry should feel special, and they absolutely delivered. I left feeling excited, confident, and already planning my next visit. Highly recommend!

We are currently talking to Katherine on hold, listening to her tell another employee that my wife…read moremade her so mad she wants to punch her. What did she do to deserve that customer service? My wife asked for an itemized receipt to explain additional newly added costs, they refused, then she asked for a refund, they refused. Katherine got aggravated and demeaning when asked to see my wife's point of view, and they went back and forth. No one yelled and nothing personal or rude was said. Katherine then agreed to a refund, put us on hold and went around the office telling people my wife was mean and screaming (she wasn't). I don't know if Katherine knew she was on speaker phone but we started recording because she was misrepresenting what happened. But then Katherine vented to a co-worker and threatened to punch my wife. We have it on recording in case of legal needs, but you might want to know the employees at this business are this unstable when asked for itemized invoices. I'm sure she made a mistake and was just defensive, but the way she emotionally escalated this was really inappropriate and then threatening. Not sure if they know they still have us on hold but now Katherine is talking to Bob in the background.

Marla was amazing at helping my Fiancé and I find the perfect engagement ring. She was so sweet,…read morequick at figuring out my preferred style, and allowed me the time to sit and enjoy time with each ring. The custom jewelry designers also did a phenomenal job in ensuring every idea I had was included in my ring! Their team created something better than I imagined. Marla is a expert at her craft and you can tell they all enjoy working there. I highly recommend BADC as they will not disappoint! When you go, ask for Marla!

Riley was very helpful in getting my friends timex watch band made smaller and replacing the…read morebattery for her. He fixed it in a few hours after saying it would be a few days. Then when I picked it up he said the service was FREE. Not many places would do that !!!!!! Excellent customer service and very friendly atmosphere.

Rummeles Jewelry and "Mr. Rolex" delivered truly best-in-class customer service…read more Growing up in this blue-collar town, I never imagined I would one day own a Rolex. When the time finally came and I was ready to make that investment, there was no question where I was going -- straight to David, the absolute godfather of sourcing unique and hard-to-find models. He exceeded every expectation. From the first conversation to the final handshake, the experience was personal, professional, and memorable. David not only secured my Rolex Sky-Dweller masterpiece, but he also took the time to walk me through every feature with care and precision. The attention to detail and genuine excitement for his clients is unmatched. And yes -- celebrating the moment with a well-earned beer afterward made it even more special. I couldn't be more proud or grateful for the experience. If you're considering a fine timepiece and want white-glove treatment with hometown integrity, Rummeles is the only place to go. Highly recommend.

Adjustment of Citizen watch band. Helped immediately…read more Very professional/polite. Adjustment done quickly and proficiently. Didn't pressure (soft suggestion only) to make purchase of additional jewelry items....which probably will bring me back to purchase jewelry as holiday gift. Only thing I didn't like was the pawn store...buzz in...vibe front door....this town has no idea what crime is....which unfortunately exaggerates the "needs" to combat the "what if's" of a high end jewelry heist across the street from the POLICE STATION....come on. Keep it classy.

Fixed my RR watch where the ring holding down the basal came off by accident. Staff was polite,…read morepersonable,very knowledgeable and had my watch back within half the time they estimated it would take at A very reasonable cost! You have gained our future business as our preferred provider and we are so glad we checked you out. By the way, thank you Adam for a perfect job done on the watch.

The best jewelry store in Green Bay, high quality jewelry, great designers and a wonderful variety…read more I have a beautiful collection of pieces from Diamonds and Gold and plan to keep collecting! One of the best things is they are not snarky pretentious people here. I walked into Rummles once after I was at the gym and couldn't get anyone to help me, must have felt I was beneath them In my workout clothes. Diamonds and Gold treats everyone with respect and can help everyone with their jewelry needs