Rummeles Jewelry and "Mr. Rolex" delivered truly best-in-class customer service…read more Growing up in this blue-collar town, I never imagined I would one day own a Rolex. When the time finally came and I was ready to make that investment, there was no question where I was going -- straight to David, the absolute godfather of sourcing unique and hard-to-find models. He exceeded every expectation. From the first conversation to the final handshake, the experience was personal, professional, and memorable. David not only secured my Rolex Sky-Dweller masterpiece, but he also took the time to walk me through every feature with care and precision. The attention to detail and genuine excitement for his clients is unmatched. And yes -- celebrating the moment with a well-earned beer afterward made it even more special. I couldn't be more proud or grateful for the experience. If you're considering a fine timepiece and want white-glove treatment with hometown integrity, Rummeles is the only place to go. Highly recommend.

Adjustment of Citizen watch band. Helped immediately…read more Very professional/polite. Adjustment done quickly and proficiently. Didn't pressure (soft suggestion only) to make purchase of additional jewelry items....which probably will bring me back to purchase jewelry as holiday gift. Only thing I didn't like was the pawn store...buzz in...vibe front door....this town has no idea what crime is....which unfortunately exaggerates the "needs" to combat the "what if's" of a high end jewelry heist across the street from the POLICE STATION....come on. Keep it classy.

We had an amazing experience! We were greeted by Tommy, who took our rings to clean them right…read moreaway. The selection was excellent. The store was clean & the displays were great. I think my favorite thing was the service! Top notch service, we felt very welcomed & special. I was unsure of what exactly I wanted, and Tommy brought us to the ring case and presented ring after ring to us. It was fun! I finally found a ring that jumped out at me & He then helped me to customize it the way I wanted. When we got our freshly cleaned rings back, there was a Hershey Kiss on the platter. It was so sweet! I highly recommend coming here to find your next special bit of jewelry! The selection and service made me feel like a Queen! Great experience!

Mitch and his staff took very good care of us! I highly recommend Feldstein!!! Mitch wasn't not in…read morea hurry, showed us many styles and helped us pick the perfect ring. Very, very satisfied!

We are from out of state. My son lives here and we were here a few years ago. They fixed my wife's…read morering prongs. Came back and stopped to ask them to check it to make sure the prongs are still good. They cleaned it and checked the prongs. Even gave my wife ring cleaner to use at home. Very personal service and customer focused.

I needed my ring resized and I originally went to the mall and stopped at a few chain stores (big…read moremistake), the employees were so rude. I decided to take my business to this small business and I was pleasantly surprised. The employees here are SO kind and helpful. I really appreciated how they made me feel comfortable because I was nervous walking into a jewelry store to begin with because I am young and I don't have a lot of experience with jewelry. I was given the option to pay a little bit extra to have my ring done sooner and my ring was done within hours! I will definitely be back for any of my jewelry needs in the future! Please don't waste your time at Kay, Zales, Jared, etc. this place is wonderful!

Marla was amazing at helping my Fiancé and I find the perfect engagement ring. She was so sweet,…read morequick at figuring out my preferred style, and allowed me the time to sit and enjoy time with each ring. The custom jewelry designers also did a phenomenal job in ensuring every idea I had was included in my ring! Their team created something better than I imagined. Marla is a expert at her craft and you can tell they all enjoy working there. I highly recommend BADC as they will not disappoint! When you go, ask for Marla!

Riley was very helpful in getting my friends timex watch band made smaller and replacing the…read morebattery for her. He fixed it in a few hours after saying it would be a few days. Then when I picked it up he said the service was FREE. Not many places would do that !!!!!! Excellent customer service and very friendly atmosphere.

I went to Rogers & Hollands Jewelers on a specific quest to find a Hamilton Green Dial 40mm watch…read more I was pleasantly surprised to be greeted by Gregg Heller, the Assistant Store Manager. Although he didn't have that particular watch in stock, Gregg's love for timepieces and his knowledge of the Hamilton line got me to stick around. Before I knew it, he was showing me other watches in Hamilton's collection that were perfect for me. Normally, I wouldn't pull the trigger on an impulse purchase, preferring to do my research online, but Gregg's passion for Hamilton watches, and his focus on what I wanted out of a watch convinced me to buy. He offered me a fair price and made the entire shopping experience a joy. I will be returning to this store whenever I visit Green Bay!

My ring was brought in for a new diamond as the one I had for 26 years fell out and went missing. I…read morewas devastated and even more disappointed after they sold my husband a cloudy diamond and did a very poor job of soldering on a thinner band that was the wrong size. I couldn't put the ring on without getting an abrasion on my finger! Apparently the person wasn't available to speak to as it was contracted out of the store. I spent the day in tears. I got my original band back but it now has defects and is smaller in gold weight. Not recommended at all...

The best people and jewelers you're going to find without a doubt! Custom jewelry and gold smithing…read moreis definitely a passion for them and it clearly shows in the final product. I provided a few reference pictures and ideas of what I was hoping for my fiancés engagement ring and they were able to make something truly beautiful and very affordable. Don't go to a generic Kay jewelers or mall kiosk to get your next piece made -- go somewhere where honest, friendly people will design something original with genuine sentimental value.

I was hoping to update my wedding rings but wasn't entire sure what I wanted. June sketched out a…read morefew ideas with me and I fell in love with the design. When I got the estimate, I was pleasantly surprised at how reasonable the estimate was. I'd had it quoted at another jeweler in town and it was almost three times the price! Bob did an amazing job. My rings are gorgeous and I'm already getting compliments on them (I just picked them up yesterday). I wanted my rings for an event this weekend and Bob went above and beyond to get them done for me. I can't say enough wonderful things about House of Gold, June and Bob. There's definitely a reason they've been in business so long. I will forever be a loyal customer!

I had lost my heart-shaped diamond and ordered a replacement from Mary, the owner of Reiser's,…read more that was slightly larger and with a slightly different shape of the heart than the original. After a few attempts Mary's jeweler worked his magic and my diamond looks better in the setting with the wedding band than it did originally. He is so talented and willing to please. Mary and he both told me that they would ensure I was delighted with the results - and I was thrilled! Mary also saw a few places on my rings that needed attention that she had fixed at no extra expense to me. I am so happy to have found an honest and caring jeweler that I can highly recommend - I can't imagine going anywhere else!

Bill helped me design a large gold pendant years ago that I still get compliments on. I call the…read morepiece Shooting Star because of the arc, studded with small diamonds and burst of a large gem at the end. I also have a number of other pieces Kathy has helped me pick over the years. Each time I stop in I love checking out their great selection of unique and high quality items.

Kathy was very helpful in putting my ideas in real ability. We still have along way to go before…read morethe project is completed. I am very greatfull for their insite

I had the most wonderful experience picking up my jewelry today. From start to finish, the entire…read moreprocess felt thoughtful, professional, and genuinely welcoming. The staff made me feel valued and never rushed, and they took the time to walk me through each piece carefully. The craftsmanship is stunning -- every detail is exactly what I hoped for (if not better). You can truly tell they take pride in the quality of their work and the stones they select. Purchasing fine jewelry should feel special, and they absolutely delivered. I left feeling excited, confident, and already planning my next visit. Highly recommend!

We are currently talking to Katherine on hold, listening to her tell another employee that my wife…read moremade her so mad she wants to punch her. What did she do to deserve that customer service? My wife asked for an itemized receipt to explain additional newly added costs, they refused, then she asked for a refund, they refused. Katherine got aggravated and demeaning when asked to see my wife's point of view, and they went back and forth. No one yelled and nothing personal or rude was said. Katherine then agreed to a refund, put us on hold and went around the office telling people my wife was mean and screaming (she wasn't). I don't know if Katherine knew she was on speaker phone but we started recording because she was misrepresenting what happened. But then Katherine vented to a co-worker and threatened to punch my wife. We have it on recording in case of legal needs, but you might want to know the employees at this business are this unstable when asked for itemized invoices. I'm sure she made a mistake and was just defensive, but the way she emotionally escalated this was really inappropriate and then threatening. Not sure if they know they still have us on hold but now Katherine is talking to Bob in the background.