Buyer beware, super shady. I brought two rings in for inspection (insurance mandates). The owner advised me that one of them needed work and gave me an estimate of $300 (which I would expect based on the work she stated needed to be done). I approved the work but, as is customary, advised the owner to call me should the estimate increase, which she agreed to. I also left a small pendant that just needed a 5 cent "O" ring which I wanted soldered shut; maybe a $20 job. I was advised she would call me when it was finished but I got no call. I called and was advised by the owner that the pieces were just returned to the shop that day (coincidence).
I arrived at Scanlan shortly after the call and there were a number of ladies seated at the owner's desk with her (can't remember her name). She brought out my pieces and told me the total was over $800. I advised her that was not the price we agreed on at which time she asked me to step down to the register (and away from the ladies at her desk) to discuss it. I reminded her that she provided me an estimate and agreed to call me should the estimate change. She ultimately advised me she would charge me $300 for the ring and my grand total somehow ended up being $385.00. I'm no math wiz but $300 X 5% tax is $315 which means she changed me $70.00 for the "O" ring and solder....the whole thing was ridiculous!
As far as her "unique" pieces, she told me the first time we talked that she purchases unwanted jewelry from people and resets the stones in her own settings. You never know what you're getting at a shop like this. And it's funny because she bragged to me that she was second generation jeweler. I will not be returning. read more