I went to Rogers & Hollands Jewelers on a specific quest to find a Hamilton Green Dial 40mm watch…read more I was pleasantly surprised to be greeted by Gregg Heller, the Assistant Store Manager. Although he didn't have that particular watch in stock, Gregg's love for timepieces and his knowledge of the Hamilton line got me to stick around. Before I knew it, he was showing me other watches in Hamilton's collection that were perfect for me. Normally, I wouldn't pull the trigger on an impulse purchase, preferring to do my research online, but Gregg's passion for Hamilton watches, and his focus on what I wanted out of a watch convinced me to buy. He offered me a fair price and made the entire shopping experience a joy. I will be returning to this store whenever I visit Green Bay!

My ring was brought in for a new diamond as the one I had for 26 years fell out and went missing. I…read morewas devastated and even more disappointed after they sold my husband a cloudy diamond and did a very poor job of soldering on a thinner band that was the wrong size. I couldn't put the ring on without getting an abrasion on my finger! Apparently the person wasn't available to speak to as it was contracted out of the store. I spent the day in tears. I got my original band back but it now has defects and is smaller in gold weight. Not recommended at all...

Love the bracelets, necklaces and rings. Came here for…read moreincense and sage for healing and ended conversing with Felicia. Love the sale on the outside table for some Goodies.

This wonderful establishment can be summed up into one word...."perfection". The moment you walk…read moreinto Phenomenal Love, you will be greeted with the essence of calming aura. They feature a truly fantastic array of products that will satisfy you needs for your own personal sanctuary. I highly suggest stopping by to see what is calling your name to be taken home.

This place is a little diamond in the rough. A cute little boutique that has a sale on something…read morealmost all the time? Count me in! I was in the market for a small, over the shoulder purse (my sisters were in town and I was loving their little purses (and I had been saying for months that I needed one), so we all decided to hit up the mall and see what we could find. Francesca's was an easy choice because I already knew they sold a wide variety of purses. Of course I found the perfect one, it has a gold chain strap, and it's a lovely off-white color that will literally go with everything. And what's better than finding what you love, and then having it on sale?! Yup, purses were 40% off! I was in heaven. My sisters were also loving going through the absolutely astounding amount of jewelry (they have tons of every kind of jewelry item you can think of, besides belly/body piercing items). There was only one employee on duty, but that did nothing to the experience: she was quick and efficient helping multiple customers find what they were looking for and then rounding up to the front and speedily checking everyone out. Clean, organized, lots and lots and lots of items in a rather small store (but again, it does not detract in any way from the overall experience). Definitely will be checking out their clothing selections next time I'm there.

Excellent service from a friendly staff. Great hours every day of the week. I absolutely love…read moretheir clothes!

I have bought from Twist Boutique online twice. The service has been extraordinary! And they keep…read moregood records so they could find what I liked before. Thanks so much

Kay Jewelers pulled a bait and switch on a ring Insoent months looking for, ordered it, received…read moreconfirmation and had payment held only to have it cancelled weeks later due to inventory and they wanted me to buy the same basic ring for twice as much and wouldn't make it right. I would not do business with this company.

Received amazing customer service from Sandy A. She did a great job at listening to my needs and…read moreproviding me with good selection options. She gave me a great stone at price! Couldn't be happier!!

I needed my ring resized and I originally went to the mall and stopped at a few chain stores (big…read moremistake), the employees were so rude. I decided to take my business to this small business and I was pleasantly surprised. The employees here are SO kind and helpful. I really appreciated how they made me feel comfortable because I was nervous walking into a jewelry store to begin with because I am young and I don't have a lot of experience with jewelry. I was given the option to pay a little bit extra to have my ring done sooner and my ring was done within hours! I will definitely be back for any of my jewelry needs in the future! Please don't waste your time at Kay, Zales, Jared, etc. this place is wonderful!

I went there because I needed to replace just the clasp for a watchband. The young lady who helped…read moreme didn't try to pressure me into buying anything, and she gave great service at a great price. I highly recommend that you try them out!

Lisa and Dani were so helpful and courteous to me today. Big smiles and knowledge in what I was…read more needing done. I will be back to see Lisa and Dani again!

Six years ago, my husband (then boyfriend) purchased my engagement ring through Zales. We had good…read moreexperiences and purchased our wedding bands there as well. Unfortunately, over the years I have experienced poor customer service here and there during my twice yearly ring checks (to maintain the warranty). More than once I have been lectured on how I should take my ring off during work, when I'm sleeping, and during meal prep, dishes, etc. I'm sorry, but by those recommendations maybe I'll get to wear my ring 20 minutes a day?? I understand they are told to say these things but please do so in a non condescending tone. Today was the worst experience yet. The store was busy and I understood I would probably have to wait. However, we stood at the counter 10-15 minutes before anyone even acknowledged us. There was no "we will be right with you" or " we will help you as soon as we can". Nothing. Finally a woman asked (in a impatient tone) " do you need your ring checked". I said yes. She asked if I wanted to leave it here and come back in 10-15 minutes to pick it up. I said no, I'll wait. Then somehow magically the wait time went up to 20 minutes as she rudely stated that there are a lot of rings waiting to be cleaned ahead of me and that it'll be 20 minutes. If the tone and demeanor of the employees had been polite , it would not have been a big deal to wait. I have not felt valued as a customer and they will no longer have my business.