This place is awesome! For a tech geek like myself, I walk in there and someone can always answer…read moremy tough questions. They have a ton of stuff... cameras, cell phones, satellite tv, security systems... It's like a Radio Shack with people that know what they're talking about!

For a rural community internet provider these guys depend on lot of factors. Ie clear line of view…read moreto the antenna etc... What I have a huge issue with is the contract. EVergent wants you to sign a 3 year contract with them. Not 1 not 2 but 3 whole years. Technology changes fast and every six months or so there is something new on the internet front. We pay around $150 for 20mbs. That we started couple of years back. Now $150 will bet you 60mbs speed. But they refuse to upgrade us without signing a contract for 3 years. Their explanation is that they invest in the service and they want to keep their customers. Don't get locked in for 3 years for technology that is going to change drastically in a year.

If you have ANY other option, avoid Evergent. I unfortunately don't have any other options and…read morehave had to suffer with unreliable service that is often owner than I pay for. Tech support on the phone is only instructed to take an hour of your time to make sure that the problem is not with your wires (it has ALWAYS been Evergent's problem) and then tier 2 support only work when I am at work. In my opinion, they know that most customers have no other choice for Internet, so they show no integrity when it comes to delivering customer service.

I HIGHLY advise anyone and everyone not to use this so called company. In order to get ANYTHING…read moredone to your account, they have a 24 hour time frame you have to wait for a tech2 programmer to call you... Not just a regular 24 time frame, but a 24 hour time frame based off of their scheduled 8 hour days!! Do the math, and they have stuck you with 3... that's right, THREE DAYS in all actuality! Their "managers" do not even have access to anything to assist a business owner such as myself in desperate need of their assistance. I could go on, but I think I've vented enough. I had no choice but to give at least 1 star as a rating.

I have never been treated with such disregard and with the worst customer service ever. I have not…read morehad internet for 3 days, finally get it connected and within 5 hours it disconnects again. Couldn't even get a signal up to 5mbps when we are supposed to be paying for 10mbps. Have called numerous times with zero actual help or attention to our problem. I am appalled that this company is still able to be in business. I don't even want to put one star on this rating because they do not even deserve that. I will be looking for further ways to voice my displeasure and utter frustration with this company.

I live in an apartment building that had provided new lease terms since last year, that essentially…read moreforce residents to use this wifi. It is actual garbage. Before we had Spectrum, and everything was fine, it would be a bit spotty mostly at night, but it never went fully out for hours. Well, this one does. This now makes the second time the wifi has been down for the entire building, and its been 9 hours and counting. Not to mention it is laggy and spotty at all times of the day, especially with multiple people on it. At least our other wifi was usable. What the fuck is the point in having wifi you cant even use? And when I call the customer support line, the dude himself didnt even know what the issue was. This is ridiculous, and the incompetency is clear. Run for your life if you are thinking of using this.​

Just got off of the phone with Cindy, a lovely woman who set me up with new service. She was super…read morekind and helpful! Can't wait for my service to be installed next week! I'll be back to let you know how service is. :) I'm a heavy user so fingers crossed!

Today I received two texts and an email reminding me about my 11 o'clock appointment. When I…read morearrived at 10:55, I was sent two more texts, one saying I was now in the queue and the other that I was first in the queue. I could see 5 staff; there may have been more elsewhere. I was given the appointment a week earlier, but also told to come back specifically on this date to see the new company phones I'd be purchasing. I was also told that the representative could see two discounts that would apply once I ordered my new phones. At 11:15 the representative approached and asked how he could help. Once I reminded him that he told me to come in, he apologized that the phones were indeed not there AND he was wrong about the discounted rate. He tried to work with a manager on this, but she was disinterested and simultaneously holding two phones, while looking at a desktop screen and a tablet. Every person there was holding two phones--it was a Saturday Night Live skit. Folks were a bit put out when I noted that the automated messages were there to assure them that I didn't waste their time, but they failed to contact me so I didn't waste mine. I also noted that I had been standing for this entire conversation because the place lacks chairs. The service representative wrote his name and number on a post-it, encouraging me to call if he could help in any way. I'm sure it was lost on everyone that this post-it in lieu of a business card looks pathetic.

Took my mother to have her phone looked at because it doesn't work. 1st person took out battery,…read moreput it back in and said "see it works". It didn't work. Then we decided to buy a new phone. Kept asking about the different phones but since my mom is pre pay and not under contract we were told..well they're all the same. No they are not! Once we picked a phone they looked at old phone and said oh we can't transfer info because this phone doesn't work. It was at this point that we left. We were only customers in store. 3 clerks behind counter and they never looked up or offered to help us. Done with thos company.

Met Alan at his booth at the fair in 2015. I had him install DirecTV for me. Everything was done in…read morea timely and professional manner. The one repair I needed, I called on Friday and a repair person was here on Monday. They found the bad connector and I was back up and running. The latest call was for the re-locating of my dish after a new roof was put on. A suggestion was made to maybe put it on a pole instead of the roof. I took there suggestion. Called the day my roof was completed and someone came 2 days later. I highly recommend Sights and Sound Solutions

Sight and Sound Solutions were recommending to me when I was looking to switch cable services and…read morein particular, DirecTV. I contacted them and it was the best decision that I could have made. Not only did they meet my satisfaction, they exceeded it! From purchase to installation, everything was done with professionalism. I highly recommend if your looking to purchase DirecTV, to give them a call. I'm sure glad I did!

If you have a balance, try and start service with another carrier, then, when your spectrum phone…read morelocks, pay off your accelerated bill, then you'll get a year free. Im saving $666.00 . With spectrum. Then act like you are inept, the process goes so much smoother. ​​

Outages are a real issue with this company. Definitely will look for another Internet provider!read more