went to buy christmas presents today and sign says 11am-6pm. arrived at 12:45 and store was locked…read moreup and no sign indicated if they were closed for another reason. lots of lost sales.

If I could give this place a zero I would. My daughter came in to port her phone to a new service…read moreas the service we have gotten from Verizon itself has been horrible. We have repeatedly been overcharged on our account as well. So, my daughter comes in and the person that "assisted" her tells her something completely false about what is needed to change service. He was incredibly snarky and rude during this process and she left in tears. My husband was on speakerphone with them during this as well and called me after to say how horrible this person was being. I called to get the name of the person who did this and am waiting on an answer, not sure if I will ever get one but I also have a name of a lead that I am going to file this with as well. No matter what the issue a representative for a company should never cause a customer to leave crying. It is showing for some reason that I am in California, but I am in Wisconsin. Just found out the salesperson that dealt with my daughter was named Landon, who coincidentally was the one who told me they would find out the name of the associate who did this to my daughter. I had to call back today as I never received a call back.

Oops! They did it again, CPR Cell Phone Repair they never fell. My wife cell phone was coming…read moreapart, she was holding it together with a rubber band and before she could get her new phone and transfer her contacts and photos and everything else, it stop working. I remembered taking my phone there in 2019 and I told my wife about them and just like magic, they got it repaired and boy was she happy . Great job CPR Cell Phone Repair Ask for Zack Thanks again

I strongly advise against using this business. I brought in a fully functional phone for a simple…read morebattery replacement (an insurance claim). Without my permission or knowledge, they replaced my original Apple display with a cheap, aftermarket fake. When I confronted them, they admitted they broke my screen during the repair and claimed it is their 'policy' to replace broken components with non-genuine parts. This is an unacceptable business practice. Do not trust them with your device

I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

defective AirPods Pro (3rd generation) I received as an express replacement from Apple, and the…read morebayshore Apple store refusal to replace them despite confirming the defect in-store. The replacement AirPods have a hardware defect: they enter a continuous pairing loop that drains the case battery even when not in use. On 7/27/2026, I drove ~50 miles each way to the Apple Store at Bayshore, 5715 N Centerpark Way, Glendale, WI 53217, in heavy construction traffic. I then spent nearly 2 hours in-store while technicians ran diagnostics. During the visit, I was first told the AirPods would be replaced, then later told no replacement would be provided, even with manager approval. I was told my only options were to keep the defective product or send it to a repair depot with up to a 2‑week turnaround, leaving me without my AirPods. I was also not informed that ear tips should be removed before sending them in, risking loss of accessories. This caused significant wasted time, travel, and inconvenience. Apple confirmed the defect but failed to provide a reasonable immediate resolution.

Michael was amazing. We had a Raz Memory Cell phone for my father-in-law. He spent over an hour…read morehelping us get this service set up and transferred phone number from trac phone.

Amazing customer service x 2! My first experience with this verizon location was last November when…read moreI could not find an iPhone. At the time they were also out, but took the time to locate a phone for my friend and me. This past 2 weeks I have had constant contact with Chris as we resolved a few issues that came up with people on my plan. Tho complicated, it never phased Chris. SO willing to help and straighten everything out, with constant contact to let me know how it was going. I have been to a few Verizon Locations that want to herd you in and out. Not Silver Spring and Pilgrim! They care, and take all the time needed to resolve any issue. Thanks So Much!

had a wonderful experience with our sales representative name Braden. I recommend doing business…read morewith him in the futur. I was very impressed and he was very friendly and knowledgeable!

We needed new phones and a combined plan. Kyle patiently sat with us answering all of our…read morequestions openly. Once we made the decision to buy, he made sure our phones were properly set up and activated, even staying 30 minutes after their location closed to make sure we were happy.