Poor customer support. They just kept us waiting and the main person in charge just went to the…read moreback and ignore the customers.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Both Max and Randy were excellent in the Baraboo AT&T store. Randy Burchett is a real superstar. He…read moregot me going with a new Galaxy phone after mine died the same day. He offered great advice and got me up and running in a short time despite being quite busy. He's an Android expert and we were lucky because he was challenged to unlock and wipe my old phone, so I was eligible to trade it in and save a bunch on my new phone.

From the owner: AT&T, serving over 81 million wireless customersread more

Thanks for figuring out what was wrong with my phone. Sold me exactly what i needed! The guys…read moreworking were helpful with my issue. Didn't try to swindle me into other purchases i didn't need for my issue. Also were very nice about my children being in there. Going back for an battery to help with the external charger.

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

Event date: 8/19/24, around 3:15pm-3:50pm…read more Hello, I was called to translate for one of your employees today and was appalled at their service. I hope you will take quick action to make sure this never happens again. Here is a summary: A Spanish-speaking gentleman came to the Verizon store to pay his bill in cash. According to the female employee, she "explained to him" that she could not find his account, but also told him she would take the cash anyway. In addition, apparently, she told him that if she took his cash, it could not be refunded. Clearly, the Spanish-speaker didn't understand the interaction. Once he realized there was no receipt or that his account balance hadn't decreased, he asked for a refund. The employee would not refund his $50. This is when I was called by a bystander to translate (who will be closing her account with you after this incident). Also, I did not personally know the Spanish-speaker. I spoke directly with the Verizon employee and attempted to ask the following clarification questions: Why did you take the money if there was no account? Under what account number did you credit the $50? Why can't you give the money back? Can I speak with someone above you? Now that there is confusion, do you understand that there is a language barrier? It was very difficult to get through these questions because your employee was constantly speaking over and interrupting me, did not value my translation services, was hostile and disrespectful, and disregarded his English proficiency. Then, she forced the bystander who called me AND the Spanish-speaker to leave by threatening to call the police. Once I realized that the Verizon employee could just pocket the money since there was no record or account, I questioned where the money would go. Finally, after bystanders took charge and stood up for him, the client was refunded as he departed. This location needs anti-racism education and training on customer service and how to open a register to refund cash.

Jess helped us switch our service to Verizon from Google Fi. She was great! She ran into a few…read moreroadblocks getting the service switched, but plowed through and got it done. A+ customer service.

I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

I wanted to buy a phone and was still deciding. There were only 1 or 2 IPhones to choose from…read more While looking at one the clerk began plugging it and began transferring info to my phone before really making up my mind. Told him to wait a minute and by then it was too late. Now know that it was too much money and a few days went back to ask a question and the clerk looked disgusted. I am 83 and need better customer support. Very disappointed!! Tried to return the I phone and was refused even though it was purchased two weeks ago on Friday January 23

We've used Radio Shack in Wis Dells/Lake Delton with confidence for years. No matter the technical…read moreproblem, PJ and his crew solve the issue. Great communication. It's wonderful having them as part of our team at Timbavati Wildlife Park.

A ROTTEN APPLE…read more Today I had my first negative experience with Apple. Sorry for the long read, but I'm angry enough to relate what happened. About two weeks ago, I bought a new iMac. The 2019 model I had was working fine, but I wanted to upgrade. I was told BOTH online by a consumer shopping assistant and in the Hilldale store that my current Mac was worth $100 in trade. (Not great, but at least something, for a computer with no issues that was babied). I ordered the new Mac. I picked it up 9 days ago. I was told "you have two weeks to get the data off your old iMac and reinstall the operating system". I took 8 days to get it wiped and ready for trade. Today, taking it in, I was told by the manager at Hilldale... "Oh, it's worth zero now... but you can leave it here and we'll recycle it." I argued the point that they had given me a period of two weeks to get it in for the trade, and he said "Well, I guess in that time it went from $100 to zero. Sorry." I brought it home. I went online with Apple. Talked with "specialists" online about the order who told me, "It looks like 15 hours ago the value dropped from $100 to 0." I said...."You gave me two weeks. I took 8 days. This is a bit ridiculous." It may be the last shopping experience EVER for me at the Hilldale Apple Store. Man, I miss the helpful people at Graphite. I doubt this would have happened.

My appointment at the Genius Bar for a quick check of my AirPod Max was made two days earlier. The…read morecheck in person told me to wait until my appointment before he would check me in. I waited by the tables 15 minutes and I finally asked the MANY employees just standing around when the technician would be ready and they said because I arrived late it would another 30 minutes. I said I actually arrived early and the guy at the front must have not checked me in! They said they would still not get to me for 30 minutes and they made me feel small and unimportant. Apple...being a big fan for decades but with the Siri AI delays and dishonest release practices lately other brands are getting my attention. Please do better staff training on basic kindness and inclusion.

Special shout-out to Caleb & Rasheed for helping me thru a ridiculously awful Apple iPhone 8…read moredilemma... these cats are the real deal. Amazing, thorough service. I would never even THINK of going anywhere but this place. Thanks guys. You're amazing

I have avoided going into US Cellular for years and opting to do everything over the phone due to…read morethe long lines at the Junction Road location. Recently, I was forced to go in when I dropped my phone and my screen cracked and turned black. I choose to go to the Verona location because it's very close to home. The first person to help me was ok. There was no line and he did what I asked him to do but he didn't smile or offer any other assistance. I went back later that day after my screen was fixed and worked with a lady named Madison. She was wonderful! She did exactly what I asked her to do and offered additional information about the new plans they offer. She was so patient and answered all of my questions with a smile! I will definitely be going back to this location for all of my US Cellular needs!